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Hotel Thb Sur Mallorca
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Reviewed 17 June 2014

We just spent an enjoyable stay at the Sur but sadly the short-comings that previous reviewers are still present.

Restaurant:-
The meals were what I was expecting given the size/rating of the hotel, however the two male waiters were hopeless at best, rude otherwise. The grey haired gent waiter must be on job and finish as all he wants to do is clear tables in readiness for the next meal, breakfast at dinner etc. We eventually gained his attention and asked him for two red wines, after fifteen minutes he plonked down two glasses and covered the table cloth with wine. Needless to say we didn't ask him again.

As for the head waiter he just wants to entertain the German non-all inclusive guests or attractive single women.

The three restaurant female waitresses are much more attentive, albeit overstretched as they are definitely short staffed and could do with at least two extra at busy times.

In conclusion get a table at the far end of the restaurant as you'll be served by the more attentive staff, but be prepared to eat your desert with both starter and main course plates still on the table.


All Inclusive:-
Save your money as the snacks are a few packs of biscuits at the bar and a fridge full of stale sandwiches that you have to grille at the bar.

There is only one bar tender, who is at times stretched and usually quite sour faced.

The all inclusive drinks end at 11pm so bear in mind.

Top tip, save your money and go half board and drink at the recently opened De ja Vue bar a few streets away. Great ambience and cheap as chips.


Location:-
Very central, close to the small town and a short walk to Es Trenc.


In conclusion, a really clean and presentable hotel in a fantastic location, but the restaurant needs a decent manager to shape it up!

Room Tip: Get a table at the far end of the restaurant as you'll be served by more attentive staff, but be prepared to eat your desert with both starter and main course plates still on the table.
  • Stayed: June 2014, travelled as a couple
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2  Thank walesjos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SurMallorca, Gerente at Hotel Thb Sur Mallorca, responded to this reviewResponded 29 July 2014

Dear walesjos,
thank you for your hotel comments!
Regarding the restaurant staff, both for first mention, are not working with us anymore. We do provedi with a new and fresh staff service, both at bar and the restaurant.
We will work to imprive our services thank to your hotel review!
We would love to welcome you back soon,
THB Sur Mallorca.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

We booked a last minute week through the normally reliable voyage prive.com. Disappointed and very surprised this hotel has been given a 4 star rating. Average at best & not nearly enough staff although most were very courteous and doing their best. All rooms have sea views, so no complaints there. Ours was very small but suspect most are and that's not really a problem. Be prepared to pay for what you'd normally take for granted in a 4 star hotel, eg, deposit for pool towels ( like room towels, thin and scratchy), safe deposit box in your room, plain water from the cooler at dinner. And if you are a coffee drinker, be prepared.... Only 2 decent coffee machines at breakfast time to serve dozens and it was exceptionally rare for both to be actually operational. To add insult to injury, once we'd managed to get some coffee - after much effort and having finished breakfast - we were told that it was 'against the rules' to take our coffee outside to seating area. Hotel guests a mix of older couples and some young families. Breakfasts, apart from coffee debacle, are pretty good and home made bread is delicious. Dinners are 'ok' with a fairly decent salad bar. But not a hotel I would recommend or revisit. Our first visit to south of Majorca and I reckon we will stick to northern Mallorca in future.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
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2  Thank Susanstewart2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SurMallorca, Gerente at Hotel Thb Sur Mallorca, responded to this reviewResponded 29 July 2014

Dear Susanstewart2014,
thank you for your comments. Comments like these make us happy in order so we can offer a better service.
We did change our pool/beach towel deposit policy, and took it away, we do offer the pool towles service directly at the pool for a better service.
Regarding the coffee machines, we will ask for extra machines, in order every guest will have a coffee without waiting times.
We hope to welcome you back soon,
THB Sur Mallorca Team.

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Reviewed 14 June 2014

i really enjoyed the holidays in hotel thb sur mallorca. the most outstanding feature of it is the location directly at the sea. all rooms have a sea view, either to the south or north. our room was in the 9. floor and looking to the north. thanks to that we enjoyed the marvellous view on the mountains and the "es trenc" bay. also, the balcony offered enough shade during the heat of the day. in the evenings we enjoyed the sunsets which were different each day. in the night we were lulled to sleep by the sound of the waves.
the room was enjoyable, although it could have been a tad bigger to accomodate two people. the bathroom must have been renovated recently, it looked great.
the buffet food was ok, but not offering the fresh salads or more elaborate dishes i have enjoyed in bigger spanish hotels.
the smaller size of the hotel gave it a more family-like feeling. we felt at home here.

Room Tip: take a room to the north side in the summer season to enjoy shade, cool breezes and wonderful sunsets. you will have the best view from one of the top floors.
  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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3  Thank plokktiplokk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SurMallorca, Gerente at Hotel Thb Sur Mallorca, responded to this reviewResponded 29 July 2014

Dear plokktiplokk,
thank you for your fantastic comments!
We are glad that you felt like home, and we will try to improve our services in order that this happens every time again!
We will consider to option to expand the salad buffet and do it more attractive!
We hope to welcome you back soon!
THB Sur Mallorca Team.

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Reviewed 9 June 2014 via mobile

The Hotel has a wonderful location, good design from the rooms to the public areas and a very friendly, mostly competent staff. A good place for a relaxed vacation. Unfortunately the food is - like in most hotels of this size and class - disappointing. Standard buffet food, based on poor raw materials and prepared without enough care.

Stayed: June 2014, travelled solo
4  Thank aschmittgl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SurMallorca, Gerente at Hotel Thb Sur Mallorca, responded to this reviewResponded 29 July 2014

Dear aschmittg,
we thank you for your comments!
We will disccuss your lines with our Chef in order to improve the buffet service offered!
We would be more than happy if you would visit us again!
THB Sur Mallorca Team.

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Reviewed 4 June 2014

Stayed here for 5 nights, May/June 2014. We arrived at 1.30am and received a lovely welcome by the guy behind the desk. we were offered food to take up to our room, where a welcome bottle of fizzy wine was also waiting for us. We had a great sea view as i think all rooms did. It was very clean and spacious. The beds were the only disappointment as they were so hard and offered very little comfort. All staff that we had contact with were very friendly and helpful. Location is great for very long walks along the coast and generally boasts a nice clientele without sounding too snobby. We then had an early morning departure to the airport but the same guy that checked us in also checked us out. He opened up the breakfast room where we could help ourselves to a good selection of breakfast items including coffee and tea as we had to leave before it officially opened.
What a great break. would not hesitate on returning.

  • Stayed: May 2014, travelled as a couple
    • Value
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4  Thank bug65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SurMallorca, Gerente at Hotel Thb Sur Mallorca, responded to this reviewResponded 29 July 2014

Dear bug65,
thank you for you fantastic hotel review!
We take carefully note about the mattress, and will try to order some softer ones for those guests who do not like such hard ones!
We hope to welcome you back vey soon!
THB Sur Mallorca Team

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