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“Better than expected”
4 of 5 bubbles Review of BH Mallorca

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BH Mallorca
Ranked #11 of 27 Hotels in Magaluf
Lancashire, England
Level Contributor
104 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Better than expected”
4 of 5 bubbles Reviewed 4 July 2014

I'd only generally heard horror stories about the threat of trouble at the hotel and its surroundings, but I can honestly say that as far as our four-night trip in May 2014 went, there was no reason to be concerned.

If you're expecting a family friendly resort, forget it, but if you want a hotel that's ideally suited to younger groups with a willingness to enjoy themselves (but not to excess or stupidity), this is an ideal choice.

The rooms were well maintained with everything seeming clean and functional. The ceiling fans were excellent and kept the rooms nice and cool. They were virtually silent too, so you could keep them on at night without being disturbed, meaning that the only disruption to a good night's sleep was the occasional drunk screaming down the corridor - which was the least we expected in Magaluf in all honesty.

The pool is a great vibrant location and seems to have been newly refurbished quite recently. We went out of season so we didn't get to see any live acts, but the mix of music played at poolside throughout the day (from about 11am to 11pm) was great; a decent mix of indie and chilled dance.

The hotel staff were pleasant and efficient, although it's fair to assume that you may have to wait a while to check in if you arrive on an airport bus because several dozen people all arriving at once in waves throughout the day do tend to swamp the available staff.

If I have to look for negatives, I'd probably be a bit wary of some of the corridors being very dark at all times of the day - good for keeping them cool, but slightly un-nerving with the lack of light - and the lifts could be pretty temperamental, but that was about it as far as the hotel went. There were reports of cleaners and/or security staff stealing money from rooms while we were there, but I didn't actually meet anyone who could verify this, and I presume it may just have been a rumour started by people who believe the negative reviews they read before they set off.

At all times of day and night, the short section of road between the hotel and the rest of the resort is regularly frequented by the 'lucky lucky men' (and they're joined at night by prostitutes from a brothel that discretely operates from the block opposite), but unless you're passing at the absolute dead of night (which hardly exists due to the constant activity), there will always be plenty of people about, so as long as you're wary, they shouldn't (hopefully) pose a problem.

Room Tip: Pool view rooms are great for the outlook. If you're going outside of the main season, there'...
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Allez_Lensois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dave B, Guest Relations Manager at BH Mallorca, responded to this review, 12 August 2014
Thank you for your review! We are delighted to hear that your stay at Mallorca Rocks was better than expected. We are also glad that you made use of all our facilities; the hotel rooms are regularly cleaned, we have music playing by the poolside all day by our resident DJs and the reception staff work as quickly as possible to deal with check ins and any issues guests may have. The hotel is situated a 5 minute walk away from the restaurants, bars, beach and main strip. The resort is always busy with both day and nightlife activity, so our guests should always feel safe getting around. Thanks again for your review and were glad you had a great experience at Mallorca Rocks!
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2,159 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
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Chester
1 review
5 of 5 bubbles Reviewed 4 July 2014

Stayed at Mallorca rocks from the 2nd June for a week. Chose a good week as weather was LUSH! As suspected, the rooms were average, pool area was nice and the DJ made sunbathing less boring. The merchandise shop was a little over priced, and the drinks at events were RIDICULOUSLY OVERPRICED, Where do you think we are? Ibiza? Overall, the holiday was decent I probably would return as it wasn't far from the beach or the strip and lots going on at hotel. Payed a good price to stay there and reps were all friendly, mainly Ben (bandana guy) who made an effort to be your friend, very charming and always wanted to help if needed info on anything. I would definitly recommend getting him back for next summer because he is a credit to your rep team...

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laurahiggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dave B, Guest Relations Manager at BH Mallorca, responded to this review, 6 August 2014
Thanks for your review. We are sorry to hear that you found the drinks at our events overpriced, we align our prices competitively with festivals throughout Europe. However, we do offer our guests cheaper drink tokens between 1pm and 5pm before our two weekly gigs. The location of Mallorca Rocks hotel is only a five minute walk away from the beach, restaurants, bars and the famous Magaluf strip. Furthermore, we are glad to hear you got on so well with Ben and we will be sure to pass your comments on to him. Thanks again for your review and we hoped you enjoyed your stay regardless of any issues!
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 July 2014

I stayed in Mallorca rocks in June and I am booked to go back in September! It was the most fabulous holiday I've ever had. The rooms were basic but done us grand just for sleeping. As soon as we got there we were welcome with open arms by the reps :), the reps made our holiday what is was they done absolutely everything they could for us and we had an absolute ball if it wasn't for the reps we wouldn't be going back over! Thank you's so much for everything you guys! Josh Wallis, Amy Amy hall, Toby bull, Emma rodgerson && Ben Harding! See you's in September ;)x

Stayed June 2014
Helpful?
1 Thank Abbeyhibbits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dave B, Guest Relations Manager at BH Mallorca, responded to this review, 6 August 2014
Thank you for your review! We are so glad to hear you enjoyed your stay and got on so well with our host team. They are available 10 to 10 everyday of the week and ensure that guests are welcomed into the hotel and know about all the events Mallorca Rocks have to offer that week. We will be sure to pass your comments on to Josh, Aimee, Toby, Emma and Ben. We look forward to seeing you again in September!
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Bedford, United Kingdom
1 review
5 of 5 bubbles Reviewed 3 July 2014

I stayed here with 12 other girls for our first girls holiday last week and had the BEST time! The room itself was pretty basic but was all we needed, and luckily there was no need to pay for extra air-con as the fans were good enough. Location of the hotel was great and the beach exceeded our expectations.
The concerts, Disclosure at BCM, Pirates, pool parties and the boat party were all so much fun and the reps are so helpful with making sure you know what is going on while you're there. Massive thanks to Bendana, Roo, Jack, Kayleigh and Amy for giving us an unforgettable holiday!

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HStadds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dave B, Guest Relations Manager at BH Mallorca, responded to this review, 6 August 2014
Thank you for taking the time to write a review. We are delighted to hear you and your friends had a great experience at Mallorca Rocks and made the most of the events we have to offer. The host team are available 10 to 10 everyday and offer a package of events including our two weekly Mallorca Rocks gigs, discounted BCM tickets, Pirates Reloaded, Kiss FM Pool Parties, Mallorca Rocks the Boat and many more. We will be sure to pass your comments on to Ben, Roo, Jack, Kayleigh and Amy. Thanks again for your review!
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Swansea County, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 July 2014

Just got back from here a week ago, have stayed in this hotel a couple of times over the years but this year was so much better! Perfect for younger groups big or small..
The Mallorca Rocks Team made it an incredible experience.. Especially Emma & Joshua!
The bar crawl, boat trip and Pirates they sorted out for us were all wicked!
will definitely be returning next year.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Martin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dave B, Guest Relations Manager at BH Mallorca, responded to this review, 6 August 2014
We are delighted to hear you had such a good experience staying at Mallorca Rocks. The host team offers our guests a package of events including Rocks the Bars, Mallorca Rocks the Boat and Mallorca Rocks vs Pirates Reloaded, along with many more events. We are also glad to hear that you got on so well with Emma and Josh and will be sure to pass your comments on to them. Thanks for your review and we hope to see you again soon!
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Leamington Spa
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 2 July 2014

Stayed at this hotel last week with five other girls- It is so so good, would recommend to any young adult. We arrived and were greeted by Josh, who is an absolute legend and was so helpful. The hotel and it's staff were good for sorting out your week, giving you discounts on places like BCM etc. The pool area was always clean, the rooms were cleaned every other day with fresh towels and generally a nice hotel. The only grievance I had was that I had a pool view room so after getting in at 6am I wanted to sleep.. The music by the pool comes on at 11 so it's difficult to sleep in if you want to. This is just one of those things though, so I'd advise to just ask for a room away from the pool. Overall it was an amazing hotel, and a massive shoutout again to Josh. This hotel and the staff made my holiday so much better! Wouldn't go anywhere else after staying at mallorca rocks!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 14lbd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dave B, Guest Relations Manager at BH Mallorca, responded to this review, 6 August 2014
Thank you for taking the time to write a review. Our host team is available 10 to 10 everyday to offer our guests discounted tickets for BCM and our Mallorca Rocks events. We are glad to hear you got on so well with Josh and we will be sure to pass your comments on to him. The hotel staff deals with all aspects of the hotel’s maintenance and ensures the facilities are kept clean. We are lucky enough to have three resident DJs who play poolside everyday at Mallorca Rocks and ensure an amazing atmosphere throughout the week. Thanks again for your review and were delighted you had such a great experience at Mallorca Rocks.
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London
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 bubbles Reviewed 2 July 2014

My boyfriend and I stayed here for 5 days on 26 June 2014. We thought we were staying at the Mallorca Rocks Hotel (not hotel 2), however after queuing for 30minutes to check in (with only one member of staff checking people in) behind a massive group of people who were drunk and extremely noisy we were then told we were staying at hotel 2 and that was around the back of that hotel. So we set around to find this hotel 2 when it was very dark outside this proved difficult however we eventually found it thanks to some passers by who directed us. We arrived at hotel 2 and thankfully we were second in the queue to check in, we were told to pay 30 euros each as a deposit, and if we break anything this would not be returned. Our passports were held overnight and we were asked to collect these the next day and it was not the hotels responsibility if they weren't collected the following day. We got to our room, after climbing a lot of stairs to the third floor which had shaving foam on them and some type of goo.
The room was very basic, two single beds (both different heights), a basic sofa and a few chairs. The balcony table had a part which was all jagged edges and a red substance over it which was disgusting.
During the day music is played from around 10am to around 10pm at night with quite a few repeated songs. We found the hotel to be quietest during the day with a lot of people laying by the pool. From around 7pm on groups of people in there rooms shout across to other groups of people, they get the pots and pans and drum and chant songs, it is very loud with doors slamming and the hotel staff did not have any issues with this. One of the nights a guy climbed onto our balcony, opened our door and proceeded to come into our bedroom.
Another night there was a guy who tore off a light attached to the wall as we saw this laying in the corridor our room was on. On the floor near the pool it was normal to see smashed glass everyday so we had to be careful where we stepped. We never ate at the hotel so cannot comment on food however the supermarket inside the hotel proved more expensive than the spar across the street.
This hotel would be ideal for groups of friends who want to go to party in magaluf and don't mind going wild the whole time. The staff were absolutely useless, they do not want to help with anything. We asked for late checkout and they asked for 55 euros - the luggage room key is left laying around anywhere for people to go in and out as they please.

Room Tip: We had a pool view room which was nice to have something nice to look at.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank smalltowngirl998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dave B, Guest Relations Manager at BH Mallorca, responded to this review, 29 August 2014
We are sorry to hear your stay was not as you had expected. Mallorca Rocks is made up of two hotels and a block of apartments, which include three pool areas and four bars. There are also lifts in the corners of each pool area. We are lucky enough to have three resident DJs playing poolside everyday creating an amazing lively atmosphere, which our guests continue through the night. We have extremely good security within the hotel and allow only plastic cups by the pool area. Furthermore, we do not condone balcony hopping or items being thrown off balconies - this can lead to the eviction of guests. We have two sets of staff within the hotel, the host team and the hotel staff. The host team are available 10 til 10 everyday and help guests with any problems they may have. The hotel staff deal with everything to do with the hotel itself and its maintenance. Once notified the host team and hotel staff work together to quickly resolve any issues. We will be sure to mention these incidents to the hotel manager. Thank you for taking the time to write a review.
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Additional Information about BH Mallorca

Property: BH Mallorca
Address: Avinguda Palmeres, 12, 07181 Magaluf, Calvia, Majorca, Spain (Formerly Mallorca Rocks Hotel)
Region: Spain > Balearic Islands > Majorca > Calvia > Magaluf
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Luxury Hotel in Magaluf
Price Range (Based on Average Rates): £
Hotel Class:4 star — BH Mallorca 4*
Number of rooms: 656
Official Description (provided by the hotel):
For Summer 2017 BH Mallorca is the place to stay and be seen in MAGALUF, the party capital of the World. BH Mallorca has 3 AMAZING EXPERIENCES, all located within the HOTEL: 1) STAGE, Mallorca's only open-air festival venue hosting the World's biggest DJs - previous artists include DAVID GUETTA, MARTIN GARRIX, HARDWELL, and DIMITRI VEGAS & LIKE MIKE. 2) TWISTED, the world's first over 18s Water Park with 9 white knuckle slides. 3) ISLAND BEACH CLUB, Mallorca's coolest new daytime destination. Completely refurbished to 4* STANDARD, offering FREE WIFI, AIR-CONDITIONING, UK and International TV channels in all suites. ... more   less 
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Also Known As:
BH Mallorca Magaluf, Majorca

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