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“a fantastic hotel”

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Sol Wave House Hotel
Ranked #9 of 30 Hotels in Magaluf
Certificate of Excellence
Reviewed 8 May 2013

just got back from a stag weekend in magaluf and we all stayed in the wavehouse and was really impressed
big queue at check in when we arrived but everyone was dealt with efficiently the rooms where very clean plenty of space we had a junior suite
comfortable beds, walkin shower, fridge, microwave etc. electronic safes (a small charge for the safe)
good sunbathing terrace and pool, friendly staff throughout the complex
all in all there where about 21 of us staying at the hotel and everyone thought it was a great place to stay

Room Tip: we stayed in side sea view room i think the better views are the full sea view rooms
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  • Stayed: May 2013, travelled with friends
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Thank tjay79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofia L, Director de Relaciones Públicas at Sol Wave House Hotel, responded to this reviewResponded 29 May 2013

Dear tjay79,
We are glad to know that you enjoy your friends holidays, we appreciate very much your words about the service, our staff and the hotel. Hope to see you soon.
Sofía Llambías E- Guest Experience

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399 - 405 of 747 reviews

Reviewed 27 March 2013

I visited this hotel in June 2012 and had a fantastic stay. The rooms are ultra modern with everything you need. The hotel is in a prime location opposite and left to BCM Square so you are 5 mins from all the bars but not near enough to be kept awake from all the noise. The Hotel is right on the beach front and waiters will come to your sunbeds to serve you drinks throughout the day. The staff on the reception are friendly and the hotel is kept pristene by the cleaners. I would definitely go back to this hotel if I went back to Magaluf- It is without doubt the best hotel there is!

Room Tip: Ask for a sea view!
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  • Stayed: June 2012, travelled with friends
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1  Thank 4Rachel4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofia L, Director de Relaciones Públicas at Sol Wave House Hotel, responded to this reviewResponded 29 May 2013

Dear 4Rachel4,
I want to give you the thanks for your review. It is a pleasure to know that you really enjoy your stay with us. It was our goal to make sure that your stay was graded as excellent. We really appreciate your comment. We certainly look forward to welcoming you back to the Sol Wave House in the very near future, please let us know in advanced to welcome you personally.
Kinds Regards. Sofía Llambías E- Guest Experience

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Reviewed 24 March 2013

Right where do I start?

This hotel was simply not ready to open following its refurbishment.

Our room at the Sol Wave House Mallorca was not as described and not fit for purpose for our group. prior to our departure I confirmed that there will be four beds in the room, due to the fact that one person in our party is disabled and needs a single bed. On each occasion the operator confirmed that this would be sorted and even on the website its states the room sleeps up to 4 people.

However on arrival we were presented with a room with two beds and a sofa bed. This was not suitable for a party of four people, especially as one person in our group is disabled. The reception staff said very rudly that we would have to upgrade to a suit for an extra 400 euros to have an extra bed.

In addition to our room having insufficient and inadequate beds, it also presented a poor excuse for a kitchenette! What does Sol Hotels define self-catering as? According to their website it is defined as “Meals are not included at your accommodation, but you will be provided with catering facilities in your accommodation to cook light meals.”

The kitchenette contained inadequate facilities to even cook a light meal. The fridge was not a fridge, it was a cooler. A cooler cannot maintain a steady temperature as it does not have a thermostat and is not designed to refrigerate food.

This is putting guests who mistake this as a fridge at serious risk of food poisoning, and can make somebody seriously ill and some cases cause death. The kitchen contained insufficient utensils and didn’t even have a hob, just leaving a microwave. How can you cook sufficient light meals using a microwave?

Our Thomson Representative did offer to pay for our breakfast in the hotel restaurant for our final three days, However this breakfast was somewhat lacking, I was not expecting a full English but even as a continental breakfast it was not up to a four star standard they say this hotel is at. Also this doesn’t make up for our lunches and evening meals as we could not store food in our “cooler” nor cook light meals just using a microwave.

Our perception from the website is that the Sol Wave House Mallorca complex is owned by the same company. However according to the staff onsite the complex is two different companies. The hotel is owned by one company and the second pool / loungers, restaurants and wave machines/rides on the lower tier are owned by a different company. We were refused by security to use the loungers by the pool on the lower tier unless we were buying drinks or paid a premium and couldn’t walk into the lower tier part of the complex with a drink, even a bottle of water that had never been opened. Even the security guard stopping me walking through the lower tier said it was a stupid rule.

The security and staff at this property are rather overzealous. At 11am in the morning we were told to shut up and stop talking as we were disturbing guests around the pool. Firstly our group wasn’t been too loud and there was hardly anybody around. Also in addition the hotel is in Magaluf not Marbella.

The hotel its self was still under construction/refurbishment with rooms still been worked on and a second wave pool still been constructed. In addition not all the restaurant/facilities were completed and on various occasions we were woken up and disturbed by the amount of noise. Whilst having the breakfast workmen were still in the restaurant fitting various bits including the air-conditioning units whilst customers were using the facilities. Basically this hotel was just not ready to open!

The bathroom was ridiculous. It was refurbished to a poor standard. Also the shower screen is not adequate. You end up flooding the bathroom no matter how careful you are.

The hotel, facilities and staff were just simply not prepared to open. Even the bar was not prepared to make the most basic of drinks and cocktails. The staff could do with more customer service training as this was evidently lacking. This complex is advertised as a four star rating and does not live up to the needs, wants and expectations of our group.

But on the good side the housekeeping staff at this hotel are fantastic!!!

Room Tip: Simply don't stay here if you want the Magaluf experiance
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  • Stayed: June 2012, travelled with friends
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2  Thank Danieljamesrobinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofia L, Director de Relaciones Públicas at Sol Wave House Hotel, responded to this reviewResponded 29 May 2013

Dear Danieljamesrobinson,
I would like to offer my sincerest apologies for the inconveniences that you experienced during your stay. An experience such as the one you described is taken very seriously by all of us here at the Sol Wave House Hotel, and we look forward to an opportunity to make it better. Although I cannot undo what happened, I just would like to add an appreciation our room facilities are equipped with microwave, toaster, coffee maker, as our web site describes, sorry if you are expected more. I would like to personally discuss your recent stay and hopefully you will give us the opportunity to restore your faith in us. I appreciate your feedback, as this helps us become the very best that we can be, and I look forward to speaking with you directly concerning your recent stay. I may be contacted at sofia.llambias@melia.com. In the meantime, we remain fully at your service and look forward to the chance of welcoming you back at the Sol Wave House.
Sofía Llambías E- Guest Experience

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Reviewed 25 February 2013

Stayed here last july for a week, had an awesome time it is right in the middle of everywhere, it wasn't too noisy, was out every night and only 1min from the start of the strip. Great atmosphere around the pool area during the day and evening. My only few issues were that we were on the ground floor and had some clothes pinched one night from the terraced area that was supposed to have a lock on but was missing, told the front desk and they sent a handy man to fix it and he nailed in a screw so it wouldn't open, bit of a dodgy fix. Second they have a bit of a strange rule when you buy a drink upstairs you cant take it downstairs and if you buy one downstairs you can't take it upstairs and get stopped by security?? lastly i was going to rebook for this year but it has gone way to expensive it works out +£600 with flights, apart from that last year was great!

  • Stayed: July 2012, travelled with friends
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2  Thank Alderman34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofia L, Director de Relaciones Públicas at Sol Wave House Hotel, responded to this reviewResponded 29 May 2013

Dear pedr034,
I would like to thank you for your preference in selecting our Sol Wave House for your holidays, we really appreciate your comments and it is a pleasure to know that you have had a wonderful vacations. Concerning the drinks rules I would like to let you know that this year has solved, also I like to inform you that this year all of our guest have a special discount on F&B on our downstairs bar´s. We hope see you soon.
Sofía Llambías E- Guest Experience

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Reviewed 24 December 2012

Expect a good hotel with type of California modern style but with really bad guests. At least as a couple you should not go and specially if you are not British because everything there is made only for the British. The location is nice and the wave is special but donot try resting at the pool because the British young people will not let you rest. Room was nice but a little unfinished!

Stayed: October 2012, travelled as a couple
3  Thank Roberto D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofia L, Director de Relaciones Públicas at Sol Wave House Hotel, responded to this reviewResponded 29 May 2013

Dear Roberto O,
Your opinions are very important to us and we will make every effort to continue to take them into account when improving our quality and service. Be assured that we are continually working on modernization and looking for ways to ensure that you feel comfortable and at home here. Sorry for the inconveniences about the noise at the pool, this year we try to create a better atmosphere that you can relax and enjoy your holidays.
Hope to see you again in Sol Wave House Hotel.
Kinds Regards.
Sofía Llambías E- Guest Experience

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Reviewed 4 December 2012

We stayed here during October half-term 2012 and couldn’t fault the place! We loved it and due to the low season we only paid £44 per room which for what we got was an absolute bargain!!

Admittedly, the hotel was extremely quiet and understandably it lacked the atmosphere that we should imagine the summer months would get with the DJ’s playing etc but for our short break it was perfect!

We had booked a standard double room but got upgraded to a suite with a huge bedroom area and also a separate living room with a second sofa and TV and another wardrobe.

The white decor in the apartment was super modern and clean and the bed was bigger than king size with amazing quality bedding!!!
There was a small kitchen area with everything you could need for making light lunches/snacks. The bathroom perhaps wasn’t as nice as the bedroom but it came with amenities and a wonderfully powerful walk in shower. Our 2 TV’s had loads of English channels including BBC1 & ITV etc.

The balcony was huge with a table and 4 chairs and looked over the pool and beach – it truly was a stunning view to wake up to each morning and from what I could gather all of the rooms face the pool and beach which is a nice touch!

The pool area is imaginative with 2 or 3 different pools plus wave machines and incredible amounts of loungers and sunbathing decks.

We had a hire car for the week and were able to use the hotels underground car park for free.

We didn’t have breakfast or use the bars in the hotel as it was too quiet but they seemed ok.

Our only criticism is that for a 4* hotel the staff were not overly friendly but seen as this hotel is probably geared up for younger people with money I doubt they would require the services of a friendly receptionist/concierge. Also, there should of been an iron in the room and there wasn't. We had to pay a non-refundable charge for an iron from reception and they didn’t have an ironing board to give us - apart from that I really couldn’t fault the place!

If you are intent on staying in Magaluf then I don’t think you will find a more modern, clean and classier hotel in such a great location! Well done Sol!!

  • Stayed: October 2012, travelled as a couple
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1  Thank WorldFoodSunLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofia L, Director de Relaciones Públicas at Sol Wave House Hotel, responded to this reviewResponded 29 May 2013

Dear Amy-Chester-2012,
Thank you very much for your comments, It is very important for us to know that we exceed your expectations . We all look forward to the pleasure of welcoming you again in a near future.
Kinds Regards, Sofía Llambías E- Guest Experience

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Reviewed 19 November 2012

I was not expecting much from this hotel and was very pleasantly surprised. We had originally booked the Guadalupe and were changed to this hotel at a late date as the Guadalupe was closing early. I had read that the wave house hotel was a youngsters hotel so was very apprehensive, especially after reading some of the reviews. However, at the time we went, which was beginning of November, there were not many people staying there and there was a mix of families and couples. No stags or hens! The hotel itself was impressive. We had a junior suite which was huge, overlooking the sea. The sunbathing and pools area was spotless and the wave machines looked great - not that we tried them! We only had breakfast and there was a great choice with both hot and cold selections. Reception staff were very helpful and friendly.
Obviously, we went out of season so I'm sure it would have been a different matter if we had gone in mid summer - which we never would! However, we had absolutely no complaints and had a throughly lovely break.
Magalluf was very quite at this time of year with the only bars open being full of youngsters. We went to Palma Nova, just a 5 minute walk away, which suited us - a couple in our 50s - much better. Lots of good restaurants and family bars.

Room Tip: It seems that many rooms overlook the sea and the pool/entertainment area so I would imagine they wo...
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  • Stayed: November 2012, travelled as a couple
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2  Thank teacherneath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofia L, Director de Relaciones Públicas at Sol Wave House Hotel, responded to this reviewResponded 29 May 2013

Dear teacherneath,
Thank you very much for your comments about our hotel. I´ve passed to our staff and how you enjoy your last visit. We hope to see you again this year.
Kinds Regards,
Sofía Llambías E- Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sol Wave House Hotel

Address: Avenida Magaluf 18 | Calvia Beach, 07181 Magaluf, Calvia, Majorca, Spain (Formerly Royal Beach Hotel)
Phone Number:
Region: Spain > Balearic Islands > Majorca > Calvia > Magaluf
Amenities:
Bar / Lounge Beach Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Magaluf
#6 Luxury Hotel in Magaluf
Price Range: £68 - £269 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sol Wave House Hotel 4*
Number of rooms: 184
Official Description (provided by the hotel):
Melia Hotels & Resorts presents Sol Wave House, first Tweet Experience Hotel, located on the beautiful sandy beach and in a great entertainment area. Enjoy our wave pools (*), sporting events, performances and DJs sessions. Our spectacular solarium of 2640 m2, offers panoramic sea views. Relax at the infinity pool, hammocks or Balinese beds VIP (*). Free WiFi access, stay connected , meet new people, be aware of exactly what's going on. Join our community and share your moments #SocialWave. Have a cocktail in our BANZAI BAR overlooking the sea or have a snack along the seafront promenade, overlooking the Infinity pool. The spacious and modern rooms with surfer design, equipped with air conditioning, LCD TV 32 '', mini fridge, free safe, hairdryer, power shower, microwave, toaster, coffee maker and furnished terrace. ... more   less 
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Also Known As:
Hm Royal Beach Magalluf
Hotel Hm Royal Beach
Royal Beach Hotel Magaluf
Sol Wave House Hotel Magaluf, Majorca

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