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“well done Sol hotels”

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Sol Katmandu Park & Resort
Ranked #8 of 28 Hotels in Magaluf
Sheffield, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“well done Sol hotels”
Reviewed 26 May 2014

Just had a break at the Sol Katmandu Hotel in Magaluf, 19th May to 23rd May, and was very surprised. We stayed here in September last year and had a good time, since then they have worked on it and what a difference. The pool area has been decked and new sunbeds, the foyer has been re-worked completely making it light and airy and have now got an active entertainment team (who do their best with the few guests available). The hotel is still very clean and the food excellent as always, the check-in is quicker and easier than it was and there was minimal noise from the younger guests, thank goodness.
The down side is they are still doing MAJOR building works (a water park, rollercoaster and new attractions in the park), still refurbishing/upgrading rooms rooms and the consequence is that nice, decent people are financially penalised for making this hotel, the "best" and most expensive in Calvia, or pushed away to find cheaper, less attractive hotels!! Majorca is short of tourists so far this year, so Sol Hotels, YOU need to the prices to be competitive. Decent people are also being penalised on cost to keep out the groups of party girls and boys, this too is wrong.
We did have an issue with the toilet which took them 14 hours to sort out so they let us use an adjacent room not the best service and no apology except from the night porter. Overall a great time in a really good hotel, thank you.

  • Stayed May 2014, travelled as a couple
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Helpful?
4 Thank Grumpy615
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia_TB, Director General at Sol Katmandu Park & Resort, responded to this review, 10 June 2014
Dear guest,
First of all I would like to thank you for your comments about us. I would also like to thank you for all your appreciations about the improvements in all the areas of the hotel, the cleanness and the food.
On the one hand, I would like to inform you that the difference in the prices regarding the previous years is because we are improving all our facilities and services. On the other hand, this is because all our guests have free and unlimited entrance to Katmandu Park for our guests, which has a value of approximately 200€ for a family per day.
Anyway, we appreciate all your comments and we take note of them, because they help us to improve all our services.
Hoping to see you again soon…
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scarborough
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 25 May 2014

just got back 24 may, this hotel has got good staff so don't take it out them ,very clean ,good food for a 3 star, room service top notch, how ever the so called park is not ready and won't be for at least 2 more weeks ,so a bit of a lie here , some of it is ready so you will have to make do. furthermore there is a parrot called lucy which incarcerated in cage which far too small so any of you. you tubers please help her out and shame them into getting her a better life.

  • Stayed May 2014, travelled with family
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Helpful?
5 Thank alfonshaar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia_TB, Director General at Sol Katmandu Park & Resort, responded to this review, 10 June 2014
Dear alfonshaar,
Thank you very much for pointing out our cleanness and good food. Our team strives daily to offer our guests the best service. And don’t worry about Lucy, she has her own keepers who take her out every day and give her walks around the park so everyone can have a picture with her.
Furthermore, I would like to point out that Sol Kathmandu Park & Resort is a very innovative project in Mallorca. The hotel incorporates a theme park, which has an official inauguration the 16th of June, for children and adults with three new attractions. A Soft Play area of 600 square meters for children between one and a half to 12 years, all based in the underwater world. A wonderful attraction for climbing, with different heights and levels. And an exciting Splash Park for all ages, something totally new on the island.
It would be a pleasure to see you again at the Sol Katmandú Park & Resort.
Hoping to see you soon again with us…
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Wexford, Ireland
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 May 2014

Just had a great weeks holiday. This family hotel is currently under refurbishment. The food was excellent and the rooms comfortable and clean. Just a shame that at night it could get very noisy with groups of lads that were staying in the hotel.

You can do as much or as little as you like. For children like mine who are not able to stay still the hotel and park facilities were outstanding. As was the entertainment team. The kids were entertained day and night and both had a great time. I can't thank them enough. The professional shows at night were superb.

Looking forward to going back next year to see the changes.

  • Stayed May 2014, travelled with family
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Helpful?
4 Thank jayne m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia_TB, Director General at Sol Katmandu Park & Resort, responded to this review, 10 June 2014
Dear Jayne,

It is a pleasure to know that you enjoyed your stay fully with us. And as we say: happy child, happy parents. Of course you are welcome to return next year, and so you can enjoy the new attractions that we have prepared: Katlantis Splash Park and Adventure Soft Play.
Katlantis Splash Park: get soaked in an imaginative undersea adventure filled with Steampunk creatures and fanciful water play that is buckets of non-stop family fun.
Katlantis Soft Play Adventure: Kids rule their own hidden kingdom far under the sea where they can run, climb, scream and slide inside a multi-level soft play area that defies imagination.
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glasgow
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 14 May 2014

I booked this hotel (formerly magaluf park) for my friend's 50th birthday. We arrived on the 2nd may to be met with an ARMY of cleaners and the overall feeling that this hotelis most definetly not ready for guests!! There is major building work galore to the front and rear of the hotel and after having complained about the state of the place the staff were first class and gave us the option of staying at another hotel which we gratefully accepted. I have stayed at this hotel when it was magaluf park a number of times and I hate to say it but it feels like they have ripped the heart out of the place and dare I say but from what I could see of the place (in amongst the army of cleaners) but it is really verging on the tacky side! Would avoid for the foreseeable future as the building work looks like it could be ongoing for some time.

  • Stayed May 2014, travelled with friends
    • Value
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Helpful?
1 Thank cazandval
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia_TB, Director General at Sol Katmandu Park & Resort, responded to this review, 10 June 2014
Dear Guest,

Thanks for your comment and sorry you have taken that impression. The army of cleaners is our wonderful team of housekeepers who keep the hotel in the best cleaning condition possible. And from the 1st of May, the hotel is fully operational for guests with all services and facilities. The works are being carried outside the hotel making for the sole purpose of providing customers a unique experience in Mallorca!
Anyway I'm glad that our staff has successfully managed your transfer to another hotel of our company always looking for guest´s satisfaction.
Best regards
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Tiptree, United Kingdom
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 May 2014

Just had a 3 night stay at the Katmandu with a group of 20 mates on an all inclusive package.. Surprised to find that the hotel caters for stag groups and families at the same time. The bar was very quiet at night so didn't stay long before venturing out onto the strip.
The hotel is basic and suited our needs, but I wouldn't want to bring my family here. Food was OK and plentiful.
Rooms are basic but tired, bed was comfortable and clean. We were on the 1st floor and on the 2nd day we were awoken at 8.30am by some workmen drilling in the room above as there is lots of renovation work going on.
Location is good for all amenities.
Although we had a free pass we didn't visit the park.

Room Tip: Don't stay on 1st floor as all balconies are accessible so you cant leave the patio doors open a...
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  • Stayed May 2014, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
1 Thank Les P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia_TB, Director General at Sol Katmandu Park & Resort, responded to this review, 11 June 2014
Dear Les,
Thank you for choosing Sol Katmandu for your holiday. I would like to thank you also for highlighting the comfort of the room and the quality of the food. It is true that since last year we are focusing on a familiar segment.
Furthermore, I would like to point out that Sol Kathmandu Park & Resort is a very innovative project in Mallorca. The hotel incorporates a theme park, which has an official inauguration the 16th of June, for children and adults with three new attractions. A Soft Play area of 600 square meters for children between one and a half to 12 years, all based in the underwater world. And a wonderful attraction for climbing with different heights and levels. And an exciting Splash Park for all ages, something totally new on the island.
So, I would like yo invite you to visit us again, but this time with your family so that the children can enjoy the wonderful attractions of the park Katmandu.
We hope to see you soon again with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stroud, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 May 2014 via mobile

Decided to go along to this as we had seen it advertised on taxis and flyers and whilst the venue itself is impressive, the rest of it really isn't. The crazy golf was good. We had fun doing that but everything else described on billboards and flyers is an extra that doesn't seem worth the cost. The staff seem very uninterested in making your visit an experience. Like I said, it kills an hour but I wouldn't go back there.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank ClaireEH23128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia_TB, Director General at Sol Katmandu Park & Resort, responded to this review, 10 June 2014
Dear Claire,
Thank you for your comment. I am sorry that you didn’t like our Park and I would like to invite you to come one more time in June when we will open 3 new and exciting attractions: The Katlantis Soft Play Adventure: A Soft Play area of 600 square meters for children between one and a half to 12 years, and all based in the underwater world. A wonderful attraction for climbing, with different heights and levels. And the Katlantis Splash Park an exciting Splash Park for all ages, something totally new on the island.
All together are a total of 10 amazing attractions for all ages were all the family can spend a great day (The House, Katlantis Splash Park, Katlantis Soft Play Adventure, 4D Experience, Los Banditos XD Dark Ride, Zombies, XD Dark Ride, Desperados; The Asylum, Expedition Golf and Golf Fantasia) and thus be able to live a unique experience in Mallorca!
Best regards
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Plymouth, United Kingdom
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 3 May 2014

Very nice hotel. Ideally situated. In between crazy night life and peace and quite.
The hotel has nice bedrooms and the food is very nice.The hotel is kept clean. there is a nice swimming pool.
It is a two minute walk to the beach. Very nice for families.

  • Stayed August 2013, travelled with friends
    • Value
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Helpful?
6 Thank Brian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia_TB, Director General at Sol Katmandu Park & Resort, responded to this review, 10 June 2014
Many thanks for your comment. It is a joy for us to see fantastic reviews of satisfied customers. Your kind words will be transmitted to the whole team. I hope to see you soon with us.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sol Katmandu Park & Resort

Property: Sol Katmandu Park & Resort
Address: Calle Galeon, s/n | Calvia Beach, 07181 Magaluf, Calvia, Majorca, Spain
Phone Number:
Region: Spain > Balearic Islands > Majorca > Calvia > Magaluf
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Magaluf
#5 Luxury Hotel in Magaluf
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sol Katmandu Park & Resort 4*
Number of rooms: 404
Official Description (provided by the hotel):
Sol by Meliá presents the first “fun-inclusive” hotel in Majorca, perfect for families and friends, with both accommodation and entertainment all right in the middle of theme park fun and just 250 m from the maginficent sandy beach. Included with stay is free entry to the fun and thrills of Katmandu Park. Among other services and facilities, the hotel provides free Wi-Fi throughout, 3 outdoor pools with sun beds. Buffet Restaurant (All Inclusive option). The rooms are comfortable and are fully equipped. The hotel offers full programme of funny and creative activities for kids in the mini club Kamp Katakidu (8 months-12 years) during the day and a varied entertainment programme in the evening with live music, shows and much fun for all ages. Come and dicover the history of Katmandú Park! ... more   less 
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Also Known As:
Sol Magalluf Park Hotel Magalluf
Sol Melia Magalluf
Sol Hotel Magalluf
Magalluf Park Sol
Sol Magaluf Park
Sol Katmandu Park & Resort Magaluf, Majorca

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