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“beware of this hotel sol katmandont”

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Sol Katmandu Park & Resort
Ranked #8 of 28 Hotels in Magaluf
Cramlington, United Kingdom
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“beware of this hotel sol katmandont”
Reviewed 15 June 2014

we travelled may 14 to 21 first off the activities advertised do not exist except for the katmandu house nothing completed dust niose poor entertainment other than the reps show no internet stations but there is wi fi just as well , no day time activities people were sitting round on their phones bored stiff .food was ok if you like batted broccoli most people stuck to salad afternoon snacks were the remains of the lunch plus cheese sandwiches . the staff would not put the fa cup final on and said they did not have sat tv. the work men were all over the hotel trying to get it ready
I will be asking jet2 how they can advertise this place the rep told us that it was the first she had heard but she had already moved people to other hotels as they were not prepared to stay there.

  • Stayed May 2014, travelled with family
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Helpful?
5 Thank donjfrain737
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia_TB, Director General at Sol Katmandu Park & Resort, responded to this review, 9 July 2014
Dear Donjfrain:
First I would like to thank you for taking your time on writing a review about us.
I would like to explain that at the time you visited us, Katlantis and the K3 climbing frame, which are currently working, were still on process to finish their decoration and theme. The official open date was the 16th of July, as advice by us. Because of this situation we offered our guest the benefit to enjoy the other attractions the whole day without extra charge, from 10 am until 11 pm, this attractions are: The House, the 4D Experience, Desperados, XD Dark Ride (Los Banditos and Zombies), the Asylum and the Expedition Golf; just to make our guest happiest ever.
We also have a menu which rotates every two weeks, trying to offer our guests a good variety of food. Our assortment is so big that obviously our main ingredients get repeated since we always try to offer at least more than 3 meat courses and 3 fish ones, apart from vegetables, salads, starters, etc.
About your concern of the television, we do have satellite channels, with different programs, but maybe the day that you wanted to watch FA cup final, it was not included in the schedule.
Finally, I would like to apologize if your stay with us was not pleasant for you. We invite you to come and visit our new attractions, especially if you travel with children because for sure they will love them.
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English first
Krakow, Poland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 June 2014 via mobile

Good location. Bit noisy because there is a club right next to the hotel- but didnt bother me. Awesome deal with the Kathmandu Park across the street where you get discounts and free entrances at certain times. The food was alright. I enjoyed my stay but i think its too expencive to wanna stay here again.

Stayed August 2013, travelled as a couple
Helpful?
2 Thank June B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia_TB, Director General at Sol Katmandu Park & Resort, responded to this review, 9 July 2014
Dear June B, I would like to thank you for the comments about us. I am glad that you enjoyed the free entrance that we offer our guests to the Katmandú Park with the Play Pass Wristband, which offers unlimited access to several attractions from 10 am to 6 pm.
I would also like to thank you for your appreciation of the good location and food.
I hope to see you soon again with us.
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Barnsley, United Kingdom
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 13 June 2014

The hotel is currently being revamped and there is a lot of building work going on at the moment which is quite noisy at times, however when the work is complete it promises to be a very good hotel/resort.

Apart from this the hotel is ok. It is better suited to families, even though it is a stones throw from the busy night life. And it is surprisingly quiet after 1am! The hotel is very clean and the pool area is all new and very nice. The rooms however, are very basic and dont seam to have been upgraded like the rest of the hotel.

None of the staff smiled much if at all. The bar staff never even spoke let alone smile. The reception staff where either new or not bothered as we cued for reception everytime! The food was ok, nothing to rave about. But all in all, it is one of the better places to stay in Magaluf.

Room Tip: Rooms facing the BCM square are not bad as the music has to stop around 1am. The opposite side faces...
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  • Stayed June 2014, travelled as a couple
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Helpful?
2 Thank Dean M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia_TB, Director General at Sol Katmandu Park & Resort, responded to this review, 9 July 2014
Dear DeanO-mm, First of all I would like to thank you for your comments about us. I would also like to thank you for pointing out the cleanness of the hotel, and I am glad that you liked our pool area, with three swimming pools, both for children and for adults.
About the reform of our rooms, all of them have been updated with new televisions, mattresses, new decoration and bed linen. We have been carrying out a complete refurbishment in our family rooms, from the 10th to the 7th floor.
I would also like to highlight that the works which have been taken place at Katmandú Park have already finished the 16th of June, day of the official inauguration of the Park.
All the staff strives daily to offer our guests an unforgettable stay with us.
Hoping to see you soon again with us and welcome you with the bests of our smiles.
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Warrington, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 June 2014

Staff were excellent! Very friendly, polite and helpful. There are always cleaners around the place and we found the hotel was SPOTLESS. I'm not even exaggerating they waited outside our door every morning to ask if they could clean it! :)

however, although the hotel was great, it's definitely not a couples or family hotel....the rooms are very noisy all through the night as it's literally across the street from one of the biggest night clubs in magaluf, and when the music stops at 3 am you can hear shouting and drunk people walking around outside in the street.

I didn't mind the building work too much as the hotel still needs business to function and the construction is on the park not the hotel but looks like it's going to take a log while before it's finished.


Overall. I wouldn't return to this hotel unfortunately. It's located too close to magaluf nightlife and I hardly got any sleep :/

Room Tip: Ask for a room away from the builders and higher up away from parties coming in
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
4 Thank Jess H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia_TB, Director General at Sol Katmandu Park & Resort, responded to this review, 10 June 2014
Dear Jess,
I would like to thank you for taking your time on writing about us. And also thank you for appreciating the kindness of our staff and cleanness of the hotel.
On the other hand, Sol Katmandú is located in a touristic area which is known for its young atmosphere, although all our team works very hard to make our guests feel like home.
Thank you again for your comments and we hope to see you again soon.
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 June 2014 via mobile

We stayed may 3rd to may 10th. Hotel and theme park was still a building site with many basics not even built yet. Staff helpful and food great. Outstanding entertainment staff saved our holiday! Beaware of drunks broken glass and vomit between hours of 8pm-8am right outside the hotel, do not walk around magaluf with a child between these times.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Freaki Kiki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia_TB, Director General at Sol Katmandu Park & Resort, responded to this review, 11 June 2014
Dear Guest,
First of all, I would like to thank you for pointing out our good food and the good job that our entertainment team does. All the Katmandú staff strives daily to offer our guests the best service.
Furthermore, I would like to point out that Sol Kathmandu Park & Resort is a very innovative project in Mallorca. The hotel incorporates a theme park, which has an official inauguration the 16th of June, for children and adults with three new attractions. A Soft Play area of 600 square meters for children between one and a half to 12 years, all based in the underwater world. And a wonderful attraction for climbing with different heights and levels. And an exciting Splash Park for all ages, something totally new on the island.
It would be a pleasure to see you again at the Sol Katmandú Park & Resort.
Hoping to see you soon again with us…
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Magalluf
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 June 2014

Would just like to say what a fantastic holiday my family had at sol katmandu. The hotel was clean, the hotel staff were friendly and the childrens entertainers Christian, sasha and the rest of the team did a brilliant job and are a credit to the hotel. Our son Joseph had a fantastic time with the activities and fun he had with both his new friends he found and also these great entertainers. A big well done to all the team at katmandu. We can't wait to catch up with our new friends next year.

  • Stayed May 2014, travelled with family
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Review collected in partnership with Melia Hotels International

Helpful?
3 Thank Ian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia_TB, Director General at Sol Katmandu Park & Resort, responded to this review, 10 June 2014
Dear Ian,
First of all I would like to thank you for you comments about us and for taking your time in writing them. It makes me glad that you and your family have enjoyed your stay with us. I will transmit all your comments to our entertainment team and the rest of the staff.
We hope to see you soon with us.
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Magalluf
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 June 2014

Family of 3 staying all inclusive for a week ( 24/05/2014 ). From the arrival on site where they had no record of us, to waiting them 40 mins for a room to be made ready was not a good start. We requested a sea view ( no sea view ) mind it was a long way from the sea, at time of booking we did not realise, but why give the option ?. The where tacky and dirty, the food was substandard, the staff

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
7 Thank Keri David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia_TB, Director General at Sol Katmandu Park & Resort, responded to this review, 10 June 2014
Dear Keri,
I would like to apologize for not achieving your expectative. I would also like to thank you for taking your time to write about us, since our intention is always to improve the service for our guests.
I am pleased to inform you that Sol Katmandú Park & Resort is a very innovative project in Mallorca, and all workings will be over in one week. Our hotel incorporates a theme park for children and adults with three new attractions. A Soft Play area of 600 square meters for children between one and a half to 12 years, and all based in the underwater world. A wonderful attraction for climbing, with different heights and levels. And an exciting Splash Park for all ages, something totally new on the island.
On the other hand, it surprised me that you had the feeling that the sea was far away, when we are located 200 meters away from the beach.
I would like to add that it would be a pleasure to welcome you again on this or any other hotel of Meliá Hotels International to try to make your stay a great experience.
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Additional Information about Sol Katmandu Park & Resort

Property: Sol Katmandu Park & Resort
Address: Calle Galeon, s/n | Calvia Beach, 07181 Magaluf, Calvia, Majorca, Spain
Phone Number:
Region: Spain > Balearic Islands > Majorca > Calvia > Magaluf
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Magaluf
#5 Luxury Hotel in Magaluf
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sol Katmandu Park & Resort 4*
Number of rooms: 404
Official Description (provided by the hotel):
Sol by Meliá presents the first “fun-inclusive” hotel in Majorca, perfect for families and friends, with both accommodation and entertainment all right in the middle of theme park fun and just 250 m from the maginficent sandy beach. Included with stay is free entry to the fun and thrills of Katmandu Park. Among other services and facilities, the hotel provides free Wi-Fi throughout, 3 outdoor pools with sun beds. Buffet Restaurant (All Inclusive option). The rooms are comfortable and are fully equipped. The hotel offers full programme of funny and creative activities for kids in the mini club Kamp Katakidu (8 months-12 years) during the day and a varied entertainment programme in the evening with live music, shows and much fun for all ages. Come and dicover the history of Katmandú Park! ... more   less 
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Also Known As:
Sol Magalluf Park Hotel Magalluf
Sol Melia Magalluf
Sol Hotel Magalluf
Magalluf Park Sol
Sol Magaluf Park
Sol Katmandu Park & Resort Magaluf, Majorca

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