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“Been Robbed Blind!!”
Review of HSM Don Juan

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HSM Don Juan
Ranked #14 of 28 Hotels in Magaluf
Southport
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Been Robbed Blind!!”
Reviewed 10 August 2008

Me and 5 friends went to magaluf and stayed in don juan hotel...
the staff were friendly..mike the security guard was a bit dodgey at night. this hotel is not for any 1 over 30 ! full of teenagers like us shouting all nite and mornin wen we got in!
breakfast was always the same only ever went once as we wasnt up at 8am. the dinner was ok somthing different every nite but after we ate it we all felt ill!
the hotel isnt good for security as we got robbed money out of our rooms! we got clothes and make up stolen aswel..the only person it could of been was the MAID! she robbed us blind!
that night when we came home 22 rooms had been robbed and the hotel staff would not get the police...somebody rang them there selves but this wasnt any good as they couldnt speak english so you needed a translator!
everynite we had to run from the hotel opposite as we got water bombed now and agen!
overall i would go bak 2 magaluf as it was AMAZIN! but not sure if i would stay in don juan again as we got ROBBED BLINDDD!

  • Liked — Boys
  • Disliked — Maid
  • Stayed July 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Lucyvictoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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594 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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london
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 August 2008

If you want your room raided and your valuables stolen then come here. I arrive not knowing what the hotel was like as i booked it last minute. It looked nicer than expected, I went into my room which was basic but clean. The second day i went to the beach to look around, I was gone 2 hours and on my return I had 800 english pounds stolen, my laptop was missin as was my friends, 2 expensive pairs of sunglasses were gone and a couple of watched and my Blackberry phone. I was gutted. I went to reception and all they did was point at a sign saying they cant take responsibilty for items missing from hotel rooms. On my trip which was 1 week, we heard about 4 other groups getting there room broken into, and that was in that week alone. The safes offered are tiny and nopt big enough for a pair of sunglasses. The food was vile, felt like I was in prison and at night the chavs were shouting from there balconys and playing loud music. The pool was tiny and the staff were unhelpful.

  • Liked — The sun
  • Disliked — Everything!!
  • Stayed July 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank yourboylc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Magaluf hotels

Porto
1 review
Reviewed 5 August 2008

We stayed in Don Juan Hotel for seven days, and it wasn't the best experience. The staff was very kind but the cleanliness was terrible. They just put the garbage under the beds and go away. The breakfast was quite good but the dinner was awful. The desserts were always the same and disguisting. My favorite part of the hotel was the swimming pool, it was great. In seven days i've seen only one show. No bingo, no dance, nothing. About the noise, it deppends. Sometimes the hotel it's very noisy, sometimes not, but we can sleep well. The beds were pretty confortable and the room was pretty nice.
It wasn't so bad, but i'll never come back there.

  • Liked — The Swimming Pool
  • Disliked — The Cleanliness
  • Stayed July 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank telmo_leal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
birmingham
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 July 2008

we loved the don juan hotel it was wiked
there was so many fit chaps there we was in heaven deffantly a hotel for a young persons hotel looking for some fun
i must be honest not for familys or old people its a 5 miniute walk to the beach 3 mins walk to the town it is wiked the food id good not excelent
you will love the don juan deffiantly going back next year the chaps are beautiful there its is worth the money
i recomend it you will love it !

  • Liked — the boys
  • Disliked — the pool
  • Stayed June 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank x---chelc---x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dorset
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 July 2008

My husband and myself both in our forties were sent to this hotel as allocated on arrival. If you are over 20 years DO NOT CONTEMPLATE THIS HOTEL. It was very quiet during the day this was only because all the other guests apart from the other seven guests who arrived with us, were under 18, and slept all day. However at 11 pm the hotel came to life, and the most horrendous noise continued until 7am when they had all come rolling back in drunk. Trying to enter our room and banged on all the doors until they found someone to let them in. Be aware all the rooms have wooden floors which does not mix well with stiletto heels!, they also have phones which are rung all night long.
We had to endure this hell for 2 nights until we and our seven fellow oldies were transferred out, even with a security guard bought in for our benefit they could not be controlled.
We thought that we could escape this hotel but the surrounding hotels and apartments were also full of rowdy teenagers who not only yelled and chanted all night they threw water bombs and bottles at everyone passing by.
The hotel staff tried to put a stop to this dangerous behaviour by calling the police but after they had gone it just continued.
After this point it was deemed too dangerous for us to continue to stay as it felt like we were in the middle of a riot, and only by the good sense of our rep we were moved, although had we not we would have gladly returned home. We are not prudes by any means and like to party with the best of them, the resort its fine just not the hotels if you want any kind of sleep.
Very disappointed from Dorset.

Stayed July 2008
Helpful?
1 Thank DorsetCallie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level 4 Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 13 July 2008

Stayed in this Hotel. We ranged in age from 15 my son to 50. The hotel was spotless our rooms were cleaned every day. This is definately a Hotel for young ones not for us. The noise was annoying but only the young ones having a good time. This is not a family hotel therefore would not go back then again wouldnt go to Magalluf as it is really for young ones. This Hotel was really clean. Food not very good but something to eat. The Hotel really lacks in security didint feel safe. All in all a great Hotel for young ones wanting to get pissed befer they go out. Should be advertised as a 18-30.

  • Liked — The cleanliness
  • Disliked — the noise and lack of security
  • Stayed June 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Jo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lincolnshire
Level 4 Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 9 July 2008

What can you expect from Magaluf?? Dont listen to the reviews that slate this hotel because it really isnt that bad. Ive just come back from a week long holiday with my best friend and we were actually surprised after reading the reviews because it was better than expected. The room was kept clean and the air con was a bonus. Although on one day we were given dirty towels. We got the safe and despite reading the reviews, it didnt get broken into! We definitely recommend getting it. A bit of a downside is that u can hear everything going on around you from above, below and next to you! It did get quite loud at night but if you've just got back from a long night out, i dont think it would bother you that much. Now.. FOOD!! The amount of people i saw piling chips onto their plate for breakfast was immense!! the brekkie is pretty much the same every day, except they alternate the shape of the sausages. Dinner was a little better - basic but sometimes tasty. There was a good selection. We saw people stock piling food like it was going out of fashion. However, just check your plate when you pick it up because we saw several dirty ones. The reception service was good and friendly. We didnt bother with the pool. Why go to the pool when you have a gorgeous sandy beach 10 minutes away!!! We spent every day there and the hotel was really just a place to eat and sleep. It will be noisy and basic but you cant go to Magaluf expecting a Hilton hotel. I really enjoyed it!!

  • Liked — Nice staff on reception, easy to get around
  • Disliked — Quite a trek to walk to the strip
  • Stayed July 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sleagirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about HSM Don Juan

Property: HSM Don Juan
Address: Calderon de la Barca 4, 07182 Magaluf, Calvia, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Calvia > Magaluf
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#9 On the Beach Hotel in Magaluf
Price Range (Based on Average Rates): £
Hotel Class:3 star — HSM Don Juan 3*
Number of rooms: 182
Official Description (provided by the hotel):
IN GENERAL: The 3* hotel, HSM Don Juan, now offers high quality facilities and service after its refurbishment in 2008. The highlight of the hotel is its ideal location in the lively city of Magalluf. During your stay with us you can enjoy all the attractions that the resort to offer, or you can relax and spend your days by the hotel's swimming pool. The hotel is open from February to November. LOCATION: HSM Don Juan is situated in Magalluf, one of the most popular and well known resorts in Mallorca. The beautiful sandy beach boasts a blue flag, thanks to its high quality year after year. The hotel is only 400 m away from the beach and it offers the possibility to practice water sports. Nearby there are countless bars, restaurants and shops, which turn Magalluf into one of the most vibrant and attractive cities on the island. Attractions such as: water park "Western Park", karting or famous "Pirates" show, just steps away from the hotel, complement the wide variety of fun the city has to offer! There are also various golf courses close by: Golf Poniente (2 km away), Real Golf Bendinat or Golf Santa Ponsa, therefore the hotel is an ideal place to stay for those who love golf! In the area there are many possibilities to practice other sports, even on professional level: Magalluf offers the following facilities: athletics tracks (certified, class A), grass football field, rugby field, tennis and paddle tennis courts, etc. Palma de Mallorca is situated 15 km away, the airport 22 km. There is a public bus service to the capital; the bus stop is only 100 m away from the hotel entrance. ROOMS: The hotel offers newly refurbished double and single rooms that present a modern and up-to-date look. All of the rooms include a bathroom, heating and air conditioning, safety deposit box (extra charge), telephone, WIFI (extra charge), parquet floor, satellite TV and a balcony! There are some rooms that can allocate families with 2 children (on request). GASTRONOMY: The hotel offers half board or full board food and beverage packages. The extensive buffet offers a big selection of hot and cold dishes, as well as a wide variety of fruit and desserts. The restaurant offers some dishes prepared instantly in show cooking, as well. All food is served in thematic buffet style. Drinks in half board and full board are not included in the price (lunch and dinner). FACILITIES: The hotel offers a spacious terrace with a swimming pool for adults with a separate space for children. The pool is surrounded by sunbeds and sunshades. Bar service at the pool is available. Inside of the facilities at HSM Don Juan there are cozy common areas, a game room, as well as an indoor bar! CHILDREN: At HSM Don Juan there is a mini club for children during the summer months and swimming area for children. Baby cots and high chairs are also available in the restaurant at no extra cost. ADITIONAL SERVICES: 24/7 reception. WIFI in common areas (no extra charge), WIFI in hotel rooms (extra charge), Internet corner (extra charge). Rent a car. We accept both Visa and Mastercard credit cards. SPORT AND ENTERTAINMENT: Daytime and evening entertainment, shows or live music various times per week. Billiards (extra charge), table tennis, French bowls in the complex. Possibility to practice sports in the area. ... more   less 
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Also Known As:
Hotel Don Juan
Don Juan Magalluf
HSM Don Juan Magaluf, Majorca

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