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Reviews (913)
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All reviewsbunk bedsnext yearhen weekendpoolside djsteep hillreception managergreat atmospherepool partiesgreat weekendwouldn't stay anywhere elselong weekendpool areagreat laughthe security guardfantastic stayeuro depositafter midnight
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Reviewed 3 weeks ago via mobile

Very smart looking hotel, nice facilities, great for the younger age and very good place to be , good location , shop next door, it is however in the top of the strip hill so what goes down must come back up remember, but there a nice cheap bar halfway up the hill called sues place , cheap as chips and cold drinks in frozen glasses and a great welcome ,
But back to the hotel it wasn't all great but bare in mind magaluf is full of young , immature kids from 16 to 25 mostly lol so there are ground rules in ever hotel and lists of breakages charges
Our group order 4 rooms with 4 persons in each
Paid for 4 rooms
But when we turned up it took 40 minutes to check in and there wasn't either a queue? But only 3 rooms available that night
Ok they put extra beds in the other rooms but that's just not on really , you order 4
Then 4 you should get and on be aware €80 damage waiver per room,
On checkout 2 rooms had money back but one room lost their money and had a €55 charge for a splash of vomit on one bed sheet, (it was cleaned up but stained ) so that cost €135
Totally understand in a charge but €135 for a bed sheet , sorry this is where the hotel prays on youngsters to make money off them so for this and the bullying tactic I won't be staying here again , rooms did have Aircon
Bit of a mixed review sorry

Stayed: June 2018, travelled with friends
1  Thank Jasperyido
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sotavento Apart... D, Director of Sales at Sotavento Apartments, responded to this reviewResponded 3 weeks ago

Hi, Thanks for taking the time to leave a review of your stay with us.

For clarity I would like to explain the situation from the hotels point of view. Magaluf and Sotavento have a wide age range of clients, in early and late season, April, May, September, October the age range is anything from 25-65. In high season the age range drops significantly to 18-25 which is the same in many resorts similar to Magaluf. I am sorry that you were not aware of this before you made a reservation to stay in peak season.

I am sorry that for the first night your party were acommodated in only 3 rooms, this was due to a system error within our reservations system and as the hotel was full over this period we did not want to split the group up by accommodating 1 room a different property in the resort and therefore took action to keep the group together.

I also would confirm that on your reservation you requested to add an extra person at 100€ for the duration of your stay, as a compensation for only having 3 rooms available on the first night we did not collect the 100€ from you, therefore reducing the cost by 100€.

With regard to the 80€ deposit per room, I have checked the incident report for your room and our deposit log. I can confirm that you were not charged 135€. The total deposit of 80€ was held back from your room. This was held back not because of a small stain on a sheet but because of the overall state of the apartment. There was Pizza and chips in the bedding,ketchup stains on the bedding, a drinking glass with over 15 cigarette ends inside, a broken ash tray and an apartment that needed extra deep cleaning ready for the new guests. Again I would confirm that the total held was the 80€ deposit and not the 135€ as you have stated in your review.

At Sotavento we want to give the best possible experience to all of our guests, however we can not tolerate misuse of our facilities, I am sorry that we had to withold your 80€ deposit, this happens in less than 1% of all guests staying with us. .

Regards,

Peter.

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Reviewed 3 weeks ago via mobile

Just back from a sixth year holiday and definitely will be back. Food, staff, rooms and pool were all 5star couldn’t fault it, for a big group of 27 it made everyone’s stay easy and enjoyable, cannot wait to book again for next year

Stayed: June 2018, travelled with friends
Thank Holly C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sotavento Apart... D, Director of Sales at Sotavento Apartments, responded to this reviewResponded 3 weeks ago

Hi Holly,

Thanks for taking the time to leave a review of your stay with us. I am pleased that you and your friends had such a fantastic time. We hope to see you back here next summer, for the best prices please contact us directly and we will help you get the best deal. Regards, Peter.

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Reviewed 4 weeks ago via mobile

I stayed in the apartments in June and I would highly recommend them to anyone wanting to travel to Magaluf. The apartments were clean, functional, and looked nice. I felt safe and happy during my stay. The staff at the sotavento are excellent, in particular the restaurant and reception staff. One staff member in particular stood out- blonde lady, quite small, at the reception- she was very helpful and nice and was always up for a chat. The hotel was set in a very convenient position from the strip and I thoroughly enjoyed my stay.

Stayed: June 2018, travelled with friends
Thank 122juan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter D, Director of Sales at Sotavento Apartments, responded to this reviewResponded 4 weeks ago

Hi,

Thanks for taking the time to leave a review of your recent stay with us, we are pleased you had a great time and I hope you come back to see us soon.

Regards,

Peter.

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Reviewed 4 weeks ago via mobile

Our experience at sortavento is a one to remember, the rooms are comfortable to live in and provides guests with all the utensils for daily living. Futhermore the food in the hotel was superb , which other hotels i have visited have lacked so this is a real selling point for Sotavento. Also the staff are really friendly and also very professional in their work and take great care of their guests. Special mention to Receptionist Enrique who provided us with details of events in the area which were very enjoyable for our party. Overall a fantastic stay at a fantastic hotel and safe to say we will be back next year.

Stayed: June 2018, travelled with friends
1  Thank Robbie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter D, Director of Sales at Sotavento Apartments, responded to this reviewResponded 4 weeks ago

Thanks for taking the time to leave a review of your stay with us, we hope to see you back here soon. Regards, Peter.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Just got back here for my hen do. Absolutely amazing from start to finish! We had 5 rooms including the max suite, all pool view. The staff went out of their way to make us all feel welcome and made sure our experience was the best! The hotel was always kept clean, the food was gorgeous and there was so much choice! Nothing bad to say about the hotel! Will 100% return again. Thanks to all the team!

Stayed: June 2018, travelled with friends
Thank sarahculverhouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter D, Director of Sales at Sotavento Apartments, responded to this reviewResponded 4 weeks ago

Hi, Thanks for taking the time to share your views of Sotavento with other potential guests. We are all pleased that you had such a great stay with us. We are so pleased that you got to try our one of our new Max Suites, there really are a fantastic choice and I am sure enhanced your overall stay.

Thanks again for taking the time to leave a review and we hope to see you back with us in the future.

Regards,

Peter.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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