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“Not even a three star hotel”

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Hotel Son Caliu Spa Oasis
Ranked #9 of 39 Hotels in Palmanova
Certificate of Excellence
Reviewed 30 October 2013

Rude staff on arrival, room was not ready and was given not before 14 hours, unhelpful and with had maners. We were given a small room for three of us, had to jump to reach the balcony. Food not warm enought..We could not sleep any night ,allways disturb by groups of drunkers banging doors at late hours. This was anything else than a relaxing holiday. This is not a four stars hotel

  • Stayed: August 2013, travelled with family
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4  Thank Andrew F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonCaliu, E-commerce at Hotel Son Caliu Spa Oasis, responded to this reviewResponded 8 November 2013

Dear Andrew F,

Thank you for publishing your opinion about our hotel in Tripadvisor.
We are sorry to hear that the stay in our hotel has not solved your expectations. We always work really hard to deliver the best service to our guests, and we appreciate of feedback that allows us to become better.
Since your stay, we have looked into fixing this inconvenience and we would love to have the chance to show you our improvements. Please contact us directly, and we´ll do our best to make you enjoy a wonderful holidays.

Kind regards,
Andreea Filote,E-commerce Son Caliu Spa Oasis

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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334 - 340 of 916 reviews

Reviewed 30 October 2013

This was a cheap 3 day break and as they say you get what you pay for. Whilst there was plenty of food choice the quality and presentation was poor. Staff ,both at reception and in the restaurant, were very unhelpful and looked miserable. The beds were very hard, 4 adults to our room, and two of us slept on the sofa bed which was very uncomfortable. Better suited for children maybe.However the hotel's location was ideal being only 10 minutes walk from the lovely beach and bars and restaurants. Having said that it was my daughter's hen doo and despite the irritations we all thoroughly enjoyed our stay in Palma Nova and would recommend the area.

  • Stayed: October 2013, travelled with friends
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3  Thank Veronica329
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonCaliu, E-commerce at Hotel Son Caliu Spa Oasis, responded to this reviewResponded 4 November 2013

Dear Veronica ,

We would like to thank you for taking time and sharing your opinion in Tripadvisor. We are pleased to know that you enjoyed your holidays and we feel sorry for the impression our staff caused to you.Your opinion is very important for us to make us improve our service quality and we assure you that we will sort out the problem. Please do not hesitate to contact with us to get the best available rate.
Kind regards,

Andreea Filote, E-commerce Hotel Son Caliu

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Reviewed 18 October 2013

Once you have found this Oasis In The Sun you will be spoiled for any other hotel. Rooms beautiful, food glorious and staff clearly like working there as they all have smiles on offer to all guests at all times. Nothing is too much bother. Entertainment really good, very original. When you walk into the entrance of the hotel you take yourself into another world and realize you deserved this type of treatment all of your life. The spa is out of this world and ladies you will enjoy the luxury on offer - gents too of course. Plenty of books in the library if you forget to take one with you. The beach is amazing, so private. Mercado supermarket 2minutes away as is restaurants and check the ones in the streets around you. Buses great and regular. Felt really safe and relaxed. I do hope after this review that there will be spare rooms for my husband and i to stay again as we intend to be regular guests from now on. Agnes and Andy Steven (Scotland).

Room Tip: Our room was on second floor and beautiful with balcony.
See more room tips
  • Stayed: October 2013, travelled as a couple
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1  Thank agnes677
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonCaliu, E-commerce at Hotel Son Caliu Spa Oasis, responded to this reviewResponded 21 October 2013

Dear Agness 677,

First of all we would like to thank you for such an important words concerning you stay in our hotel.
We are happy to know that you enjoyed with us and the surroundings had suprised you.We would like to let you know that you can always contact with us in order to get the best rate and offer depending on the season.
We hope to see you back soon!

Andreea Filote
E-commerce Son Caliu Spa Oasis

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Reviewed 14 October 2013

Can't believe how cheap this holiday was through travel republic £528. For 4 nights including flights and transport and breakfast the hotel is very relaxing great location on a little cove of a beach 3 bars with food being served hotel is nice but is in need of a retouch here and there but it is coming to the end of the season the rooms are o.k beds are hard so asked at reception and they gave us mattress tops up which made the beds a bit more comfy.staff very helpfully would defo go back to this hotel great value for money only had breakfast so can't comment on food or entertainment location is perfect had a lovely couples massage in spa great
found a great place to eat in palmanover called port a cal food georgous, went to porta portels for food the restaurante was called the ritz was ok but have had much nicer food ,the staff don't go out of there way for you and look miserable as though there doing you a favour .but the harbour is good to see

  • Stayed: October 2013, travelled as a couple
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Thank deniseLiverpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonCaliu, E-commerce at Hotel Son Caliu Spa Oasis, responded to this reviewResponded 15 October 2013

Dear DeniseLiverpool,

We would like to thank you for your post in Tripadvisor concerning your wonderful stay in our hotel.
It has been a pleasure knowing that you were totally satisfied with our facilities. We hope next time you will decide to repeat your experience with us. Our team will be delighted to solve any kind of doubt you have.
We are looking forward to hearing from you!

Andreea Filote
E-commerce Hotel Son Caliu Spa Oasis

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Reviewed 10 October 2013

I will start by saying this hotel is aimed more at every European group other than British, but if you get over the entertainment issues and use it as a clean stay to put your head at night you'll be fine. I went with 2 other girls and our room was clean and spacious on the ground floor with pool view. The hotel was lobby area was run down as far as furniture goes torn leather couches and in need if a paint. WiFi only really worked well in reception area really bad in the rooms. Meals were okay and you could find something to eat at each mealtime and staff were quick at keeping items topped up. Staff were friendly enough but French were definitely favoured over other guests. Pool was clean and spacious and sanguria and beer on tap to help yourself was good, but vodka slushes are the bomb :-) the ree bus service too and from the beach was great too although in all fairnessnit is a 10 minute walk away.

  • Stayed: September 2013, travelled with friends
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1  Thank ayrshirelass79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonCaliu, E-commerce at Hotel Son Caliu Spa Oasis, responded to this reviewResponded 11 October 2013

Dear Ayrshirelass79,

Many thanks for your comments on Tripadvisor which help us to improve our skills and our way to provide you the best facilities. We are truly sorry to know that you had some problems with the Wi-Fi connection, that´s why we keep working on it. It has been a pleasure having you as a guest in our hotel and we hope you spent a pleasant holiday with us.
Please do not hesitate to contact us to get the latest offers.

Kindest regards,

Andreea Filote
E-commerce Hotel Son Caliu Spa Oasis

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Reviewed 10 October 2013

Very good Hotel,
Very bad internet, you must do advetising Every time you visit internet:-(
It the first time I have meet this really bad system!!!
Ignore the hotels wifi !!!!
Breakfast is the best, finner is also very good

  • Stayed: October 2013, travelled as a couple
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Thank Nillapilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonCaliu, E-commerce at Hotel Son Caliu Spa Oasis, responded to this reviewResponded 11 October 2013

Dear Nillapilla,

First of all we would like to thank you for spending your time sharing your opinion on Tripadvisor.
We are sorry that you might had trouble with the internet and we are working on it in order to make it work properly. We hope our facilities fulfilled your needs and expectations and do not hesitate to contact us to get the best offers.
We are looking forward to greeting you again.
Best wishes,

Andreea Filote
E-commerce Hotel Son Caliu Spa Oasis

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Reviewed 7 October 2013

This hotel is perfectly pleasant enough. Communal areas are kept to a good standard and the room that we stayed it was clean and modern(room 454) The SPA was of a VERY GOOD standard, with various steam rooms and saunas to make use of. The indoor pool was also VERY nice. Both the indoor pool and Spa far better than many other 5 star properties I have stayed at. This is officially a 4 star property to be clear, not 5 star as advertised on some sites. Outside pool and man made beach ok. Not huge and I guess would be crowded if the hotel was running to capacity. Palma Nova and Magaulaf leaves a lot to be desired. We only chose this location asd it was near the airport. The marina was nice. This hotel wont blow your socks off but it is perfectly acceptable.

  • Stayed: October 2013, travelled with friends
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1  Thank hugecarrot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonCaliu, E-commerce at Hotel Son Caliu Spa Oasis, responded to this reviewResponded 8 October 2013

Dear Hugecarrot,


Thank you very much for your kind comments about the hotel and our staff. We are pleased to read that you have enjoyed a nice days in our Son Caliu Hotel Spa Oasis. We hope to see you soon again in our hotel.
Please do not hesitate to contact with us directly, will be a pleasure for us to offer you a competitive rate for your next visit.
We hope to see you soon again.

Andreea Filote
E-commerce Hotel Son Caliu

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Son Caliu Spa Oasis

Address: Avenida Caliu 8 | Son Caliu, 07181 Palmanova, Calvia, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Palmanova
#6 On the Beach Hotel in Palmanova
#10 Family Hotel in Palmanova
Price Range: £93 - £194 (Based on Average Rates for a Standard Room)
Hotel Class:1 star — Hotel Son Caliu Spa Oasis 1*
Number of rooms: 223
Official Description (provided by the hotel):
The Hotel Son Caliu Spa Oasis, located between Puerto Portals and Palmanova, was inaugurated in 1964 and is one of the most emblematic hotels of the Son Caliu area; just 12 km from the city centre of Palma de Mallorca and 25 km from the airport. Our main virtue is the facilities, commodities and friendly service we all strive to offer our guests to ensure that they enjoy a pleasant, relaxed stay. ... more   less 
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Also Known As:
Son Caliu Hotel Oasis
Son Caliu Palma Nova
Hotel Son Caliu Spa Oasis Palmanova, Majorca

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