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Hotel Ibersol Son Caliu Mar
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Reviews (1,349)
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Show reviews that mention
All reviewselephant poolfrench tourself serviceminute taxi ridelast minute breakthe main pool areabar staffcleaned dailyindoor barbuffet restaurantchoice of foodchildren's poollarge balconyjust returned from this hotelplenty of sun loungersfussy eaterpalma nova beach
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Reviewed 16 April 2014

Would not stay there again and definitely is not a 4* hotel. Although the room was clean the food was a big let down. We went all inclusive but the food wasn't edible, they offered the same dishes at each lunch and dinner sessions. The snacks they advertise were non existent as the cart was always empty and while sitting around the pool we went to get an ice cream but was told we had to pay for them as they are not included in the ALL INCLUSIVE PACKAGE!! As we were going out for the day we ask the night before if we could have a packed lunch but again were let down as they informed us they no longer provided packed lunches due to health and safety. The reception staff were not motivated and lacked personality. This hotel definitely caters for French people in the food, entertainment and hospitality, so if your British like us then this is not the hotel for you.

  • Stayed: April 2014, travelled with family
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1  Thank carol k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Subdireccion_Ibersol, Director de Relaciones con Clientes at Hotel Ibersol Son Caliu Mar, responded to this reviewResponded 23 April 2014

Dear Customer carol k,

As for us the vision of our customers is the key to complete guest satisfaction , we are very grateful for the time and effort spent writing this review . We are fully aware that this is the best way to achieve superiority and excellence in our daily services .

We are sad and disappointed to learn that you did not fully enjoy your stay with us .

In Ibersol we always strive to exceed the expectations of our clients of any nationality and therefore in our daily work we try to offer a very personalized service, and would be a pleasure to be received back in the near future to demonstrate that it is our desire and our goal is to make you feel comfortable and we will provide the best conditions to enjoy a sublime vacation.

Again, we feel that this time we have not been successful in achieving our goal , which is the maximum customer satisfaction.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2014

Price I paid was very good for all inc room very clean
My only complaint I don't drink alcohol only coffee, and to have to pay 1euro 50 per cup.
I wasn't happy, you could have any amount in a plastic cup, but I hate them, this is a 4star hotel, so plastic cups will stop me going again
Unless I have to take my own grrrrr

Room Tip: If you like tea or coffee take your own cups
  • Stayed: March 2014, travelled with family
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Thank Wendy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Subdireccion_Ibersol, Director de Relaciones con Clientes at Hotel Ibersol Son Caliu Mar, responded to this reviewResponded 23 April 2014

Dear Wendy G,

Thank you very much for your comments on TripAdvisor describing the sensations obtained during your stay with us.

Our outdoor bar features espresso coffe and coffee machine in self-service, You must only pay the 1.50 for the espresso,served in a plastic cup for safety in the swimming pool area.

We appreciate your comments and hope to again have the opportunity to welcome you back either this hotel or any of the hotels that form the Ibersol Group.

Yours sincerely,

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Reviewed 15 April 2014

My wife and I arrived for a short easter break. The hotel was fine but busy. With over 1000 guests meal times were a but chaotic. The food was generally good and plentiful. Get there early for breakfast and dinner. Rooms were large and very comfortable. The staff were very helpful. The sports bar (only hotel bar) was very noisy at night and you do get fed up of drinking out of plastic cups. Wifi access was almost impossible with over 200 devices connected. Palmanova was deserted at Easter time and many shops hadn't opened. Beach is 500m away.

Room Tip: Get one facing the pool and away from the Sports Bar
  • Stayed: April 2014, travelled as a couple
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1  Thank s91s91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Subdireccion_Ibersol, Director de Relaciones con Clientes at Hotel Ibersol Son Caliu Mar, responded to this reviewResponded 23 April 2014

Dear s91s91,

First, we'd like to thank you for visiting our hotel during your holiday and write a positive comment about Ibersol Son Caliu March

We are very pleased to know that you enjoyed your vacation at our hotel. Thank you very much for a great score!
our occupation was very high during the date they were staying in our hotel, this has been one of the determinants of long queues at the restaurant.

Sincerely, thank you very much for your trust and support!

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Reviewed 14 April 2014

Stayed 6th-13th April ......good points. Hotel room was clean, good shower. Staff very nice. Very hard working! Maybe over stretched. Outdoor pools clean but too cold to go in . Plenty of drinks. Food was good, being a vegetarian (and I am Very fussy) I always found something to eat.. Husband and son , meat eaters had a great food experience . Plenty of different meat and fish every night. Always salads, cheese bread.
A nice walk to the beach. Easy to get a bus to palma.
Bad points.. Room looked out onto a mud wall !
Indoor pool looked so murky I did not dare go in it and it smelt dirty.(was finally cleaned on the day before we left, looked ok and you could smell chlorine)
First couple of days the restaurant was fine. The it got so busy you had to queue to get in, long queues!
Sports bar was really noisy! Would have been better to open outside bar as well as it was quite pleasant outside.
Wifi very slow when it worked.
A few days into our hol we noticed a lot of signs going up. It looked like the hotel was being made ready for some sort of club going there. So really it seems they were getting ready for a French club and they came in bus loads !
In all a nice hotel, friendly ,hardworking staff.

  • Stayed: April 2014, travelled with family
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Thank Janette M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Subdireccion_Ibersol, Director de Relaciones con Clientes at Hotel Ibersol Son Caliu Mar, responded to this reviewResponded 23 April 2014

Dear Janette M,

The vision of our clients is the key to the smooth running of our hotel and the satisfaction of our customers, we are very grateful for the time and effort spent writing this review. We are fully aware that this is the best way to achieve superiority and excellence in our daily services.

Unfortunately the image that has taken over some areas and improve our hotel to get a quality image. we are happy to know that on the other hand have enjoyed your stay with us.


Ibersol Our company always strives to exceed the expectations of our customers and therefore in our daily work we try to offer a very personal service.

Regards

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Reviewed 13 April 2014

We went for 4 days in early April and had a fantastic time
The rooms where very good loads of space with large comfy beds flat screen tv and mini fridge
About 5 mins walk to the beach and another 5 mins walk into palma nova
For less than £50 a night for a couple all inclusive was a very good value and will be looking to return again in October
The restaurant was busy so we sat on the terrace to eat as it was more chilled with a nice breeze the food was ok and we always found something to eat and for a short break it was fine but would start getting boring if you stayed for more than a week
We loved sitting by the pool as it was very friendly but if you wanted a sun lounger you would have to beat all the selfish people who run to put towels on them before breakfast
We would recommend this hotel and will use again soon

  • Stayed: April 2014, travelled as a couple
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1  Thank steveunbren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Subdireccion_Ibersol, Director de Relaciones con Clientes at Hotel Ibersol Son Caliu Mar, responded to this reviewResponded 23 April 2014

Dear Steveunbren,

It is a pleasure to receive your feedback after visit and enjoy the facilities, services and location of the property.

Your comments fill us with satisfaction and encourage our team to improve every day, looking for the greatest satisfaction of our guests.

Reiterating our appreciation, we hope to soon have it again with his presence.

Yours sincerely

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