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“Ok for a small break!”

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Hotel Ibersol Son Caliu Mar
Ranked #26 of 39 Hotels in Palmanova
Reviewed 20 April 2014 via mobile

Just returned from this hotel last night.
My overall review would be okay on a budget and for what we paid £20 each per day it was okay for a short break.
Good points - room cleaned daily, weather very good for time of year mid 20's, food okay always something to eat.
Bad points - no air conditioning working went to reception on 2nd day to complain nothing got done, sun beds you have to up at the crack of dawn to get a bed, restaurant was like a cattle market especially yesterday as coaches full of other clients arrived, no crockery left, children running wild parents not controlling them at all, evening entertainment nothing catered for the English clients, sports bar open very damp smell, the worse bit of the holiday was you drank out of plastic cups 0.20litres around pool which I agree with but not on an evening.
Be careful when checking out as we hired pool towels at 10euros per towel, when I went to return them the guy on reception told me I hadn't checked out, I told him that we checked out with you this morning, he then went to speak to another member of staff came back 20 minutes later with my money, I asked what the problem was he said no problem!!!
Wouldn't return to hotel.

Stayed: April 2014
1  Thank RochdaleEmilie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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191 - 197 of 1,245 reviews

Reviewed 20 April 2014

Just back from this hotel had booked a four night stay and ate out two evenings. The restaurant is not well organised too many people trying to get to the food, this does lead to tables not being prepared and you do have to look for your own glasses, cutlery etc. Had the same problems with wifi and air conditioning as previous reviews, with so many people at the hotel I feel they need to 'police' towels getting put on beds, the beds next to ours lay empty for over 4 hours! most staff work hard but more staff are required. This hotel needs to improve before it can be called a 4 star.

Stayed: April 2014
Thank L H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2014

So, this advertised as a 4* all inclusive. We paid £54 per night for the 3 of us. 2 adults and 1 toddler so prior to going we had in mind that if the food and drinks were rubbish we wouldn't be missing out, we could still go out and dine as we like. After day 2 we got fed up with the rabble of people at this hotel scrambling for food at breakfast, lunch and dinner. The restaurant was like how others describe it like a school canteen. Very noisy and everyone rushing to get food down them. People walking with food in their mouth, etc etc. Not what you want to see when you're on holiday! So we took ourselves out of the hotel most days and just used it for somewhere to put our heads down. Theres zero customer service anywhere. Our air conditioning was broken from day one and never repaired. No apology on check out. Wouldn't stay here if anyone paid me. All inclusive here = serve yourself everything....

Room Tip: Don't book here!
  • Stayed: April 2014, travelled with family
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1  Thank L0veMarmite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2014

I will begin by telling you the travel agent who blatantly conned our party of seven people who all paid good money for a week here and our only request was a good location and a decent hotel of which we received neither. Derek from the HOLIDAY FLIGHT CENTRE in Hamilton who we have booked holidays with before but will NEVER be trusted to book a holiday with again after taking good money from us and sending us to what can only be described as the Spanish Fawlty Towers. We got home today and none of us have ever been as happy to get home.
On arrival at the hotel at 12.30p.m. we were told they had no rooms ready with absolutely no apology just a smile as if this was the norm. At first glance this hotel is gloomy and run down looking but we were very fortunate to get 3 rooms eventually that afternoon that had been refurbished which was a plus but it just went downhill from there. All the entertainment is in French so if you dont speak it there is absolutely no point in trying to listen to it so it baffles me why British Travel Agents are sending British People to this hotel. The Restaurant was absolutely shocking and we were all inclusive so we had to endure it 3 times a day. Food was well below average at best with everything running out on a regular basis including clean cutlery , dishes , glasses etc and nowhere near enough staff to replenish the Food Trays or the Clean Plates etc. The so-called Free Wi-Fi basically just doesnt work and the repeated requests to fix it are ignored and met with lies like you are the only one having a problem with it when half of the hotel are at the reception complaining about it. On the 1st day the kids were getting free Slush Puppies but on the 2nd day they were being charged 50 cents for one to be told that the Free Promotion had now finished which was very strange as it is an All Inclusive Hotel.
I could go on and on about this horrible excuse for a hotel but all I can do is try and encourage anyone who is thinking about booking here DO NOT WASTE YOUR MONEY , and any travel agent who is selling breaks at this place "Shame On You".
P.S. Did I mention that location wise if they put you any further away from all the biz on the bay you would be staying in the middle of a desert.

Room Tip: Try and get one of the refurbished rooms.
  • Stayed: April 2014, travelled with family
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2  Thank Barry F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Subdireccion_Ibersol, Director de Relaciones con Clientes at Hotel Ibersol Son Caliu Mar, responded to this reviewResponded 6 May 2014

Dear Barry F,

Thank you very much for your comments on TripAdvisor describing the sensations obtained during your stay with us.

We regret that some of our services have not lived up to your expectations, we work very hard to make our customers happy, our effort has not been seen compensated for their stay.

We appreciate your comments and hope to again have the opportunity to welcome you back either this hotel or any of the hotels that form the Ibersol Group

If you want to give us another chance not hesitate to contact us, we are at your disposal.

Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2014 via mobile

Rooms are good and it's clean . The kids club was brilliant and that's all the good stuff . The bad where do I start.... Not a four star more a 2-3 . Plastic cups , having your dinner /lunch/breakfast is like being a school ques round the restaurant , placed all over no co ordination , hardly any choice, not enough staff to cater for all the quest. No where at all to go at night , no entertainment , one bar that shuts at 11 . Everyone sits in reception . Although it's states there's 2 bars the other one shut years ago , so don't belive any signs around the hotel . We did have a good holiday but that was just because we meet some amazing people . If I was you choose another just down the road

  • Stayed: April 2014
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Thank Gemmabhx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Subdireccion_Ibersol, Director de Relaciones con Clientes at Hotel Ibersol Son Caliu Mar, responded to this reviewResponded 23 April 2014

Dear Gemandant,

Thank you very much for your feedback.

However, I regret that the hotel has not met your expectations of our restaurant and the quality offered. We work to improve all the negative comments and strive to meet the required quality.

With kind regards

Report response as inappropriate
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Reviewed 16 April 2014

Would not stay there again and definitely is not a 4* hotel. Although the room was clean the food was a big let down. We went all inclusive but the food wasn't edible, they offered the same dishes at each lunch and dinner sessions. The snacks they advertise were non existent as the cart was always empty and while sitting around the pool we went to get an ice cream but was told we had to pay for them as they are not included in the ALL INCLUSIVE PACKAGE!! As we were going out for the day we ask the night before if we could have a packed lunch but again were let down as they informed us they no longer provided packed lunches due to health and safety. The reception staff were not motivated and lacked personality. This hotel definitely caters for French people in the food, entertainment and hospitality, so if your British like us then this is not the hotel for you.

  • Stayed: April 2014, travelled with family
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1  Thank carol k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Subdireccion_Ibersol, Director de Relaciones con Clientes at Hotel Ibersol Son Caliu Mar, responded to this reviewResponded 23 April 2014

Dear Customer carol k,

As for us the vision of our customers is the key to complete guest satisfaction , we are very grateful for the time and effort spent writing this review . We are fully aware that this is the best way to achieve superiority and excellence in our daily services .

We are sad and disappointed to learn that you did not fully enjoy your stay with us .

In Ibersol we always strive to exceed the expectations of our clients of any nationality and therefore in our daily work we try to offer a very personalized service, and would be a pleasure to be received back in the near future to demonstrate that it is our desire and our goal is to make you feel comfortable and we will provide the best conditions to enjoy a sublime vacation.

Again, we feel that this time we have not been successful in achieving our goal , which is the maximum customer satisfaction.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2014

Price I paid was very good for all inc room very clean
My only complaint I don't drink alcohol only coffee, and to have to pay 1euro 50 per cup.
I wasn't happy, you could have any amount in a plastic cup, but I hate them, this is a 4star hotel, so plastic cups will stop me going again
Unless I have to take my own grrrrr

Room Tip: If you like tea or coffee take your own cups
  • Stayed: March 2014, travelled with family
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Thank Wendy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Subdireccion_Ibersol, Director de Relaciones con Clientes at Hotel Ibersol Son Caliu Mar, responded to this reviewResponded 23 April 2014

Dear Wendy G,

Thank you very much for your comments on TripAdvisor describing the sensations obtained during your stay with us.

Our outdoor bar features espresso coffe and coffee machine in self-service, You must only pay the 1.50 for the espresso,served in a plastic cup for safety in the swimming pool area.

We appreciate your comments and hope to again have the opportunity to welcome you back either this hotel or any of the hotels that form the Ibersol Group.

Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Ibersol Son Caliu Mar

Address: Calle Voranova 6, 07181 Palmanova, Calvia, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Palmanova
#16 On the Beach Hotel in Palmanova
#19 Luxury Hotel in Palmanova
Price Range: £91 - £248 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Ibersol Son Caliu Mar 4*
Number of rooms: 311
Reservation Options:
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Also Known As:
Hotel Ibersol Son Caliu Mar Palmanova, Majorca

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