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“Good location, but a bit hit and miss”

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Sol Beach House Mallorca
Ranked #5 of 39 Hotels in Palmanova
Certificate of Excellence
GreenLeadersSilver level
Reviewed 25 June 2013

This is an all-round good hotel but it does have some negatives. When me and my sister (aged 29 and 21) booked in to join our parents (in their 60s) who were already there, we were allocated one of the 'sub-standard' rooms on the side. It became clear that this is because we were 'youngsters' compared to most of the over-50s the hotel. The first room we were given was really small and needed updating. There was no balcony and it was dark because the window was obscured by trees outside it. The bathroom was really small and dingy. The room backed on to an 80s bar which blared out music late at night and some of the other guests on a hen party came back in the early hours and - in this 'youngsters' corridor - went about screaming and talking loudly outside their rooms. My mother, who had booked the room for us, complained and the next day we were given another room in the main part of the hotel. This room was superb and it's a shame that the hotel didn't think that my sister and I deserved this in the first place because we were young (and probably unlikely to complain). The room we were given instead had a sea-view with a beautiful balcony, a large room with plenty of room and an arm chair (with foot rest!) and a lovely marble bathroom that you would expect to find in a 4* hotel. Some of the other reviews about the sun-bed hoggers are correct. We saw people putting towels down at 5.45am!! Our family had to sit on tables and chairs next to the pool when we were there for just two hours because some people had 'reserved' sun beds - while we were there we never saw anyone sit on them which just proved that we could have sat on their sun beds while they went to lunch or whatever, and still have been gone by the time they get back. The hotel needs to take action about this. The food was ok, not my style and limited for a vegetarian unless you eat fish. One cheese pizza slice I ate had ham hidden under the cheese! There was good variety and the 'chef's theatre', where they will cook the food in front of you was a great touch. The staff were pretty friendly, especially the waiters and the room cleaners, but the reception staff could do better. The entertainment in the hotel was a bit hit and miss. But it's in a great location if you want to get to the beach, and other restaurants/shops that you would normally find in a resort like this. There are lots of Brits around Palma Nova and it aint classy but it's good for a beach holiday.

Room Tip: Get a sea-view room guaranteed if you can.
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  • Stayed: June 2013, travelled with family
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3  Thank SS_Minnow_travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JavierBonet, Director de Relaciones con Clientes at Sol Beach House Mallorca, responded to this reviewResponded 2 August 2013

Dear SS_Minnow_travel
We want to thank you for taking time and trouble to share your impressions with us. If you visit one of our hotels, please do not hesitate to tell us your likes, and we will try to find the best accommodation for you. Also, our kitchen cannot be aware of every single preference, again, do not hesitate to speak with us, we will do our best. Give us a chance and keep coming at least for a short break.

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763 - 769 of 1,345 reviews

Reviewed 23 June 2013

Stayed at the Sol Cala Blanca June this year.First,the two negatives.The corridors leading to the rooms are grim and oppressive.The room doors themselves look like prison cell doors.They really need a total revamp.Second,the noise in the street below from party revelers can be a bit much if you don't have the sea view side of the hotel.We were going to upgrade to a sea view,but at EUR23 per night declined.
The good points.All good apart from the two points listed above.Reception and the dinning rooms and bar areas are spotless and modern and roomy.The rooms are a decent size and the bed linen is changed every two days.Balcony a decent size to relax in too.The upside of being on the street side is the balconies get the sun all afternoon and evening and they act like sun traps!
Food choice for breakfast was excellent.Tons to choose from and presented well.Lunch was the most enormous lunch I'd ever seen and was good value for money.Never ate in the hotel at night.All the staff were friendly and happy to help,but a special mention to the bar staff who were great.Bar prices as you would expect in a hotel were on the steep side.Location right on the beach,no roads to cross etc,so that's handy too.
They have a minimum age policy of 15 years,so there were no kids at all.In fact,the clientele was aged from 40 up so don't expect disco's/raves etc.The entertainment seemed to cater for the 'older' customer mainly which suited me fine.
All in all, a very good hotel to base yourself in.

Room Tip: Pay the extra for the sea view if you plan to sleep well at night.
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  • Stayed: June 2013, travelled as a couple
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3  Thank bill1036
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JavierBonet, Director de Relaciones con Clientes at Sol Beach House Mallorca, responded to this reviewResponded 4 August 2013

Dear bill1036,
Thank you very much for the review, we truly hope that you have enjoyed your holidays at the Sol Cala Blanca. We want to inform you that we are involved in a refurbish process, and is programmed to change the look of the rooms and also the corridors.
We sincerely hope to welcome you next time that you visit Mallorca.

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Reviewed 23 June 2013

Just returned from this holiday, the hotel is right on the beach with lovely views from our sea view room. When we were shown to our room by the porter our first impression was that the room smelt like an ashtray , we had to leave the balcolny window open for 2 hours and spray the room with deoderant spray before we could go back in there, There was an ashtray in the bathroom, bedroom and balcony so this hotel clearly doesn't mind if people smoke in the rooms, now thats ok but the rooms should be aired and maybe sprayed before their next guess arrives, there were sweets left in the ashtray for us - well they went in the bin. The rooms were spacious although the furniture was dated and there are no drawers to put anything in - everything had to be put on the shelves in the wardrobes, the beds were lovely and comfy,the bathroom was spacious, the shower was not very good, it took ages to rinse the shampoo out of our hair and the hairdrier way absolutely useless - so take your own, it was quicker for me to sit on the balcony and let it dry in the sun.Dont both hanging your towels up every other day like the notice suggest because the room cleaners give you new towels anyway so bit of a wasted effort,There were 2 soap dispensers in the bathroom which were empty for the whole week, the sheets are changed every other day, which was nice. The food was excellant and hot with a great choice, the resturant however was cramped and just wooden tables no table clothes - what a shame! Felt like we were sitting in McDonalds for dinner . We used to go down for dinner at around 8.30 (dinner from from 7 - 10 pm) while eating our dinner the staff were laying the tables for breakfast. We didn't get a sun bed all the time we were there, there are 78 sunbeds and I think 160 rooms which meant approx 320 people between 78 sunbeds so only 1 in 4 would get a sunbed we were right above the pool and people were putting their towels on the sunbeds at 5.30 am (how sad) and yes they were English, So you should add a further 13.50euros per day for 2 sunbed and umbrella on the beach also add a further 2 euros a day for clean beach towels, and a further 3 euros a day for the safe, oh and then of course there is lunch to find. This quite an expensive holiday especially with all the extras you have to pay. The entertainment was ok but only ok, not many people sat and listened to it, but then I suppose a lot had to set their alarms for 5 am to get the sun beds. Staff were all friendly. I would not rate this hotel as a 4* but with a bit of tweeking it could be

Room Tip: Sea view rooms are the best, some people were moaning about the noise on the road side
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  • Stayed: June 2013, travelled as a couple
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4  Thank EssexJilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JavierBonet, Director de Relaciones con Clientes at Sol Beach House Mallorca, responded to this reviewResponded 2 August 2013

Dear EssexJilly,
Thank you very much for such a complete review. We are very happy to hear that at least you have enjoyed your holidays, and we have carefully noted your comments about the different areas and we will take into consideration in order to improve our services
We sincerely hope to welcome you again in the future.

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Reviewed 23 June 2013

Haven't holidayed in Palma Nova for approximately 10 years but have visited whilst holidaying in Santa Ponsa. Not a lot has changed it is still a lovely place to go to. The Sol Cala Blanca is in a fantastic position straight onto the promenade through the back gateway. We arrived just in time to catch the evening meal which was OK but I must admit that 1st impression of the restaurant was quite a shock, it looked like a staff canteen, no tablecloths just placemats and set out uniformly in rows. However as the holiday progressed we got used to it. The food was very acceptable - we enjoyed both breakfast and evening meal. The layout was a little cramped because if there was a queue for the salad it blocked the access the the soup dishes and the cooked food started immediately at the end of the salad bar. There was always meat being carved each evening and many other choices. Not a very large choice of vegetables and never boiled potatoes or jacket potatoes. I did notice that there were only male staff clearing the tables and some of these didn't look very happy. One other thing was that the dress code for the restaurant is for breakfast and evening meal - hence no vests can be worn to breakfast by males but shorts can be worn. The reception staff were very pleasant and helpful when approached. Our room was really lovely, quite large with an extra bed in a small entrance area. The beds were very comfortable and the pillows were the best I have ever had. The ladies who cleaned the room were very pleasant and thorough. We had clean bedding every other day and towels almost as often. The AC was very good and most welcome some days and nights. The balcony was also very large and the chairs on the balcony were the best I have ever seen. Our balcony overlooked the shops and bars which we enjoy as we like to "people watch" whilst enjoying a drink in the evening. The bathroom was very clean and there were lots of soaps, tubes of shower gel and shampoo, toothbrushes and paste, shower caps, a comb and even a gents razor (just in case you have forgotten one). The hotel has apparently been refurbished and it is very spacious, bright and clean looking so all in all we had a really lovely time and would most certainly like to go there again. We joined family members who have holidayed at the Sol Cala Blanca for a number of years so we knew it was a great hotel. The area is also very clean and there are plenty of shops, bars, restaurants to visit. We did go to Katmandu Park in Magaluf as we received a complimentary bracelet from the hotel for free entry. It was a really worthwhile visit and I would recommend it to everyone, especially if you have children.

  • Stayed: June 2013, travelled as a couple
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2  Thank MidlandsTraveller46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JavierBonet, Director de Relaciones con Clientes at Sol Beach House Mallorca, responded to this reviewResponded 2 August 2013

Dear MidlandsTraveler46,
Thank you very much for such a complete review. We are very glad to read that you enjoyed the facilities and services at the hotel. We sincerely hope to be your first option when re-visit the island.

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Reviewed 21 June 2013

terrific position right on the beach no road to cross easy access through the hotel pool area with snack bar serving great food and drinks.the hotel is very holiday motivated clean and tidy room service is excellent we where half board and for the extra cost superb value food is excellent and aterrific variety staff very freindly live entertaianment every night air con in all rooms linen change daily we stayed 7nights and will definitely be going back this is an adult only hotel bar and lounges very comfortable the management and entertainment manager very efficient and made us very welcome any request we made was carried out without question we have just got back now flew with package holiday from jet2 every thing so smoothly great company will book again highly recommended.

  • Stayed: June 2013, travelled as a couple
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4  Thank alanw186437
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JavierBonet, Director de Relaciones con Clientes at Sol Beach House Mallorca, responded to this reviewResponded 12 July 2013

Dear Alan186437,
We are very happy to read that you enjoyed your holidays with us, and we want to thank you for sharing your impressions about the hotel on the web. We truly hope to welcome you again in a very near future

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Reviewed 21 June 2013

We booked a sea view room which was lovely but as others say you loose the sun midday, it's worth it for the view and sun bed watching . If you can't get up at 6.30am your not getting a sun bed till 2 or 3 in the afternoon,some people reserve them and don't sit on them all day, the hotel does nothing about this.
Breakfast was good and evening meal nice but repetitive after a week. The guy that did the main door and baggage amongst other things I'm sure was great, always around for a chat or to help.

Mainly a nice hotel but elderly clientele who've been going for years and in my opinion too expensive for half board and having to go on the beach and pay for a bed and shade.

Back to Turkey for us .....

  • Stayed: June 2013, travelled as a couple
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3  Thank clarey46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JavierBonet, Director de Relaciones con Clientes at Sol Beach House Mallorca, responded to this reviewResponded 12 July 2013

Dear Clarey46,
Thank you very much for taking the time and trouble to share your opinion about our facilities and services with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2013

Regular visitor to this hotel. Decor has greatly improved with modernisation over the past 2 years.
Alas no good leisure facilities such as spa, gym ( there is a mini outdoor jacuzzi) Outdoor & indoor pool though.
Staff are really welcoming and helpful from check-in to maid service. Bar staff very friendly.
A great breakfast is on offer and there is a good selection of meat, poultry & fish in addition to local produce for dinner.
An adults only hotel it is ideal for couples of any age.
Entertainment nightly improving!
Ideally located on beach and beside shops & restaurants, beach bars. Lovely promenade walk.
Sea view room s excellent but a lot more expensive than street view which get the evening sun.

  • Stayed: June 2013, travelled as a couple
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2  Thank Pgharmagh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JavierBonet, Director de Relaciones con Clientes at Sol Beach House Mallorca, responded to this reviewResponded 12 July 2013

Dear Pgharmagh,
Thank you very much for such a complete review. We want to thank you for the kind words you wrote regarding our staff.
We sincerely hope to welcome you again at the Sol Cala Blanca in the very near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sol Beach House Mallorca

Address: Calle Duque de Estremera 16 | Palmanova (Mallorca), 07181 Palmanova, Calvia, Majorca, Spain
Phone Number:
Region: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Palmanova
#3 Romantic Hotel in Palmanova
#4 Luxury Hotel in Palmanova
#4 On the Beach Hotel in Palmanova
#5 Family Hotel in Palmanova
Price Range: £79 - £210 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sol Beach House Mallorca 4*
Number of rooms: 180
Official Description (provided by the hotel):
The elegant Sol Beach House Mallorca enjoys a privileged location right on Palmanova beach. This adult only hotel (over 16 years) is ideal for relaxing and enjoying your partner's company, offering an exclusive atmosphere and magnificent sea views. Amongst its facilities is a magnificent pool and terraces with sea views. At the Sol Beach House Mallorca entertainment, relaxation and fun are guaranteed. This hotel will surprise you and exceed all your expectations. ... more   less 
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Also Known As:
Sol Cala Blanca Hotel Palma Nova
Sol Cala Blanca Palma Nova
Sol Melia Palma Nova
Sol Beach House Mallorca Palmanova, Majorca

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