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“Great Location,Excellent Staff,Hotel Needs A Refurb.”

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Hotel TRH Torrenova
Ranked #35 of 39 Hotels in Palmanova
George Town, Grand Cayman
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great Location,Excellent Staff,Hotel Needs A Refurb.”
3 of 5 bubbles Reviewed 7 November 2013 via mobile

Just got back from a six night stay here at the end of the season and must admit few complaints. Hotel staff very friendly and helpful and although the room was very average the food was surprisingly good and drinks reasonably priced. Leiticia the barmaid was very friendly and chatty and made our stay a pleasant one. The music by the pool was good but very loud and maybe not for the more senior holiday maker, but hey there's always the beaches at the bottom of the hill. Don't do self catering best go half board as the kitchen facilities in the room are poor. This hotel in high season is not one for the faint hearted but at other times has something for everyone. However, it definitely needs a complete refurbishment or it is in danger of being condemned by the tourist board as it's decor is stuck in the 1990's. Great for half term holidays but steer clear in peak season if u want a relaxing break, would certainly go back, hasta proxima, Jase & Chris

Stayed October 2013, travelled with family
Helpful?
5 Thank Jason C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,008 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (227)
Date | Rating
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English first
London, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 6 November 2013

not very clean,only change towels every 3 days....very noisy every night and every hour....no rules in hotel and this was in october. staff were nice and we had no theft problems as we paid for a safe to keep important docs and things.(safe in the room has no key so we had to pay)....swimming pool and area around it is very good but still need to apply rules as there was lots of kids (my kids included) and we saw big group of girls doing topless in swimming pool and no one said anything.....needs lots of things done in the room and bathroom ....also holes in one towel...and main door didnt close properly so room very unsafe ...generally the all hotel needs lots of attention .
at least rooms all facing sea so good view

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rmcp2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Palmanova hotels

Pontypridd, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 5 November 2013

Thompson would not let me put this review on their site only good reviews must go on there!!!! thats why no reviews at all for this hostel yes hostel!!!!!police there a lot and noise all the time, Our room 802 was above the main entrance on top floor we had to wait from 1130am to 3 30pm to get this as was supposed to be the quietest in this hostel!!we arrived on the 28thsep by the 29th wanted to go home but had to stay till 12 oct it was a birthday hol so had to make the most of it!!we asked to be moved next day the rooms they offered us would have been worse!!!! man on reception said there are no quiet rooms in this hotel,rep was no good she also said its a noisy place to be she wouldent stay there only there 2hours on a sunday and all other hotels fully booked so not able to move us!!! the room never cleaned just tidy beds and give clean towels now and again and some came with black hairs had to ask for toilet paper at reception a lot!bed broken curtains would not close shower curtain broke but they did repair these!!! toilet had a cracked seat and a pubic hair stuck in it under the hygienic sticker the cleaner put there!!!!that was never removed all 14 days they cleaned it we put towel over it so we could sit down!!! dont think cleaner ever went out on patio as we cleaned this when we wanted to use it and had to spray the little black ants from around the patio doors!! and no one removed the drawing of a penis above the patio doors (prob still there)dont look at the sheets or matress thay had rips and holes and i cant discribe the smell!!!!we had to sleep on top with only a sheet over us!!!!this hostel (there i go again) hotel should have been updated 20 years ago!!!TRH Torrenova beach apartments is in MAGALUF and not anywhere near Palma Nova that's why it's on the hill (PALMA NOVA is on the flat and a lovely place to stay)thank you for nothing THOMPSON HOLS my complaint is in already and i want my money back for letting me go to such a rubbish place!!!!!the photo's i took and the letter have been sent from the merthyr branch in south wales hope i get a reply soon but if not think i will give to watchdog see what they make of it!!!!!!!!!!!!!!!!!so when you look at this hotel on Thompsons own site they give 5 blue dots its becouse no one has a nice thing to say about it so they never take the review if it's bad!!!!!!!!!!!!!!!!!!!!

  • Stayed September 2013, travelled as a couple
    • Value
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Helpful?
5 Thank sweety750
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doncaster, United Kingdom
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 4 November 2013

The hotel room was okay, good size but loud throughout the night with people passing by and rattling door handles (and this is low season). Lovely sea views. Staff were fine and we had no theft issues as I read about in other reviews. Generally the hotel needs a revamp. We had holes in our bathroom towels and the shower pressure wasn't great. It completely went one evening so couldn't flush the loo or wash our hands. The shower temperature had a mind of its own. The location was alright but not great due to being up the hill. Overall probably wouldn't recommend the hotel or stay here again although I have stayed at TRH Palmanova before and found that better. It is half way up the hill, closer to beaches etc.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pins92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirkham, United Kingdom
Level Contributor
69 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed 29 October 2013

Read all reviews with sheer horror over the past 6 months since booking, and we were dreading it. Arrived 22nd Oct and got back today 29th. The hotel is not as bad as its been painted, the staff that we had dealings with were all really lovely especially the guy on reception and the restaurant/ bar staff, couldn't find fault with any of the staff.
Room was basic, but adequate in every sense, and the view from balcony room 409 was the most stunning ever, it was panoramic of mediterranean and bay of Palma, incredible, fantastic.
We were half board and the food was fine, breakfast fare was continental and cooked, buffet style so as much or as little as you wanted, no complaints from us, and the evening meal was ok but a bit monotonous, chips every night (chips also at brekkie!!) and a lot of bland oily food, sweets were fine and there was also soup and salad each night.
Now for the reasons that we wouldn't go back: LOCATION..............top of hill nowhere to go for a little stroll, if you fancied a 10 minute walk , then you had to consider the hill....and would not recommend for anyone with any type of mobility issues.
The first few days at this hotel were lovely and quiet at night hence a decent sleep , this did not last due to screaming hens and youngsters tipping up for the weekend, complete ignorance of all other hotel guests as all they seem to do is shout scream and it all echos down the corridors, turning the night time into sheer hell.
Room service was bit of an issue as it seemed to be very little!!! and we had to borrow a toilet roll from the bar toilets !!! say no more.
There was a lovely pool and it was brill for families with little ones, we never used the Splash Bar so cannot comment.
there was pool table and arcade type games also computer terminals at 1 euro for 10 mins not bad, easy to access!!
Weather fab and PalmaNova was a fab base loads of shops cafes bars and beautiful beaches.
PS DO NOT LOOK AT THE MATTRESS'S.....HEAVY STAINED!!

Room Tip: Ask for Sea View, there are loads
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bobble0204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naas, Ireland
Level Contributor
86 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 bubbles Reviewed 29 October 2013

This is definitely not a 3 star, at best a 2 star Our room had a nice view but was not cleaned too well. The floor was littered with long hairs. My wife used the spare blanket the first night we were there and it turned out to be covered in sand, not a nice experience. Previous reviewers were complaining about the climb up the hill to reach the hotel. My main complaint was the 180 yards from reception to get the lift for the third floor. The lift was very temper mental sometimes it worked other times it just refused so I got plenty of exercise up and down stairs.The long corridors were very noisy at night I would hate to be there during the peak season. I was on half board basis all I can say that the food was very basic, not a lot of choice so I discovered a very good restaurant nearby namely The Godfather.

  • Stayed October 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank kevdoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, England, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 26 October 2013

I definitely come back next year,good value of money,nice rooms and great location.
So so happy and have fantastic time with my family.
Weather in October was very hot and we was vwry surprise bk I expected some rain and we don't have at all.
Temp average was 25-30 degrees every day :))

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marzena G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel TRH Torrenova

Property: Hotel TRH Torrenova
Address: C/ Torrenova 25 - 27, 07181 Palmanova, Calvia, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Airport Transportation
Hotel Style:
Ranked #35 of 39 Hotels in Palmanova
Hotel Class:3 star — Hotel TRH Torrenova 3*
Number of rooms: 199
Reservation Options:
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Also Known As:
Trh Torrenova Hotel
Trh Torrenova Palma Nova
Trh Palma Nova Apartments
Hotel TRH Torrenova Palmanova, Majorca

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