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“what has happened to my fav hotel”
Review of AluaSun Torrenova

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AluaSun Torrenova
Ranked #17 of 38 Hotels in Palmanova
Reviewed 4 July 2012

ive been to this hotel many times b4 and ive always been happy with it .It was always a 3 star and in may this year it got to a 4 star . last year i went with thompsons and i was really happy . And now its run buy thomas crook and grant was in charge at hotel and ive found a wet paper bag more helpful . As with the hotel its not worth the 4 star . My son got some hot choc on my sheet on day one and i took that sheet of my bed 14 days later when i left yuck . entertainment in day has gone down hill and also the evening is just as bad ok if you are a kid or want to play bingo .everyone still as nice as they always have been before but its not worth the money they want now to stay there. I still hate the big hill but i think i like it most as a 3 star . Every day it was out to make money from photos at 8 euros a time and this year i only had a good time when my friends i met last year came out for a week . not going back not worth it anymore . Shame it was my fav hotel in the whole of spain . if you think of paying for a good 4star hotel look for one thats worth 4 star and not this one . Im upset to say this about this hotel i thought i would go for years to come :>{

  • Stayed: June 2012, travelled with family
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1  Thank kym8312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,526 - 1,532 of 2,118 reviews

Reviewed 4 July 2012

Just returned home after a week at this hotel, had a fantastic time and would return.
I really don't know what people in previous reviews found to moan about, The food was great so much choice at every meal. If people are so fussy with food then why go All Inclusive ??!! Saw one person at evening meal eating a banana sandwich, surely from the other 20 or so things on offer she could have found something else
The hotel was extremely clean, rooms cleaned daily with fresh towels.
Didn't do any trips as only there for a week.
The 'hill' that people say is steep really isn't, slight incline at the very most and for those who maybe can't manage it 3 euros in a taxi from Palma Nova - bargain.
Bar Service good only ever waited 5 mins or so and was served with 4 drinks each time not 2 or 3 as in some of the other reviews on here.
The beach is lovely gorgeous white sand and clear water.
Went out one evening for a meal at Zehns which is on the front in Palma Nova, gorgeous food - definitely worth the visit.

All in all good family hotel, only saw 2 groups of all girl/all boy parties staying in the hotel. Did hear them coming in early am some days but haven't we all done that when we were young ?!!

The holiday didn't end on a good note but at no fault of the hotel, we had an Iphone and a 2 euro kids bracelet stolen off the table in the restaurant !! Know exactly who it was, not people from the UK and if they read this they hope they feel guilty. Downloaded an app on another Iphone within our group and tracked the phone and it was still in the hotel, Did ask these people but they looked a little shifty but denied it stumbling over their words.
This phone is now of no use to anyone as we called the network provider and fried it

Again this has no reflection on the hotel and would def go back.

  • Stayed: June 2012, travelled with family
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5  Thank kjp1224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2012

We are just back from a 10day holiday to this hotel. The food was excellent with plenty of choice. I doubt anyone would go hungry there as the choice was fantastic as was the standard of the food.
There was a queue for the sunbeds but we always got the spot we wanted. It was not a problem at that time, maybe different in high season. The entertainment team were very good, especially the kids entertainer. All you would hear is 'Sally' getting shouted all the time. The kids loved her. The Thomas Cook kids team were based inside the hotel which was not very good. With the hotel team, the kids were outside,either in the shade or the pool, but always outside. We never had a problem with getting served or number of drinks from the bar. It would be nice if the crisps were included in the AI. It had been 6years since I have been abroad and I must admit this holiday was worth waiting for. I would definitely go back and next time it would be for 14 days rather than 10. Starting to save already.

Room Tip: The best rooms are with a pool view as the sun is on them from 3pm.
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  • Stayed: June 2012, travelled with family
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5  Thank Morag1756
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2012 via mobile

Just got back yesterday from a lovely weeks holiday at the marina torrenova, I would definitely recommend this hotel for families with young children. The whole hotel is kept really clean and the entertainment staff are fab keeping everyone entertained and working hard all day! The three pools are great and we always managed to find sunbeds whenever we headed down. The que for the bar does get quite long on a night but the staff are really friendly and work very hard to get the ques down. You can pretty much get food all day and it's nice and varied we always found something to eat. The hotel is in a nice quiet location but also close enough to magaluf and Palma nova which was good for nights out :) Went to the western water park which was good but pretty expensive at 22 euros each for entry plus taxi fare, sunbed hire, lockers and rubber ring hire. Overall this is a nice clean hotel in a great location and I would recommend it to families and people who want to do a bit of partying but don't want to be right in the centre of Magaluf :)

  • Stayed: June 2012
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5  Thank Victoria1993
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2012

Superb holiday and hotel overall! I had already been through these reviews before I went. Be aware of a few things depending on your age. Torrenova is really Magaluf and is not for the fainthearted, its full of kids consistently drunk due to all inclusive hotels, the closer you are to Magaluf the worse the tension gets! If I was taking children with me on holiday here I would be slightly concerned. Secondly parents of children let them run wild! Until all times of the morning...... However I'm not a grumpy person and this did not spoil our holiday, just some things worth bearing in mind and I like to be honest. I personally don't think that it is really for couples as the entertainment is for children and the hotel is really geared towards children. The food however is certainly the best I have ever had from a hotel and I'm very picky ! The area its self is right at the side of the coast which is brilliant. The staff were all very helpful and nice. Don't bother trying to get a sun lounger even close to the pool as you'll find they are kept by particular clicks, this is a minor problem.
Overall a nice hotel and would probably go back there in the future maybe a bit closer to Palma Nova rather than on the edge of Megaruf !!

Room Tip: Rooms facing out towards the main road are quiter. Rooms facing the pool are noisier due to hotel ma...
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  • Stayed: June 2012, travelled as a couple
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3  Thank MRRRR_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2012

Stayed 3 nights in this hotel - girls weekend. Although we were cramped having 4 adults in the room we could not fault the hotel or staff. The room was nice and clean, the maid came every day, we had an ample supply of clean towels. The hotel, swimming pool and surrounding areas were kept nice and clean. The restaurant was nice and clean and the food very good. The staff worked very hard and were very friendly and helpul. Could not fault this hotel and would recommend it to couples, singles and familes.

Room Tip: A room with a view to the swimming pool would be nice.
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  • Stayed: June 2012, travelled with friends
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1  Thank Joan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2012

We are a family of four [2boys] aged 10 and 7 and from start to finish it was a fabulous holiday.The hotel was extremely clean and comfortable,the dining area the same.The hotel has 3 swimming pools and all were kept immaculate.The choice of food was excellant i feel there was something for everyone.The entertainment kept everyone happy throughout the day as well as the evening.Ihonestly cant fault the hotel or staff and would reccommend this hotel. Iwould love to return!

Room Tip: we had second floor overlooking the pool it was perfect.
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  • Stayed: June 2012, travelled with family
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8  Thank stephandgar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about AluaSun Torrenova

Address: Avenida Torrenova 6, 07181 Palmanova, Calvia, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Palmanova
#13 Luxury Hotel in Palmanova
Price Range: £60 - £220 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — AluaSun Torrenova 4*
Number of rooms: 254
Official Description (provided by the hotel):
The Hotel Marina Torrenova is located in Palma Nova, in the municipality of Calviá. To be precise, the area of Palma Nova where the hotel is located is called Torrenova, as the hotel’s name indicates. Palma Nova has one of the best entertainment offers on the Island of Mallorca, with a varied choice of bars, pubs and restaurants. The Hotel Marina Torrenova offers leisure activities for all the family, making it an ideal place for a relaxing break or having fun.The hotel’s facilities include: children’s play areas where children can enjoy fun-filled holidays, and grown-ups can relax and enjoy everything that the Island of Mallorca has to offer. The Hotel Marina Torrenova offers its guests different board basis, including “All Inclusive”.The area of Palma Nova offers a wide and varied selection of leisure facilities, bars & pubs, restaurants and discotheques. Nearby sport facilities include golf, windsurf, yachting, water ski, diving and other water sport activities, including various water parks. ... more   less 
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Also Known As:
Torrenova Marina Palma Nova
Torrenova Marina Hotel Palma Nova
AluaSun Torrenova Palmanova, Majorca

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