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“Hawaii torrenova Aparthotel”

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Intertur Palmanova Bay
Ranked #9 of 39 Hotels in Palmanova
Certificate of Excellence
Omagh, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Hawaii torrenova Aparthotel”
Reviewed 15 June 2012

Upon arrival we arrived late when we checked in we had asked for a safe the lady had laughed at us and told us to wait to morning, but we got one that night to be on the safe side. We went to our room 471 the smell of damp and sweat hit you as we opened the door, the air-con didnt work and asked numerous time to get it fixed which wasnt done along with plenty bugs in our room.
Our balcony was facing out on to the pool, which meant we were woke each morning by people moving sun loungers across the pool, we practically shared our balcony with the whole complex as people could see straight into our apartment when we left the door open.
Upon check-out we had to check out at 10am and are flight wasn't to 12pm even though we asked for a late check out they could not give us one, these apartments where very disatisfactory and will not be staying or recomending these apartment to anyone.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Aishling S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Palmanova Bay, responded to this review, 21 June 2012
Dear guest. Thank you for your feedback and assessment. We apologise for the inconvencience you have experienced.

First of all, regarding your comment about the safe, we have taken note about it in order to investigate what you mentioned.

Regarding your comment about the apartment, next time, if you have some problem with your room, we recommend you to talk directly with the reception and they will try to do their best to move you to another apartment (always subject to availability).

Finally, regarding the late check out, we recomment you to ask about it the same day of your arrival due to it is always subject to availability and we cannot assure it to you.

Once again, Please accept our apologies for any inconvenience experienced during your stay.

We hope you give us the chance  to meet your expectations in the future.

Kind regards
Intertur Hotels Team
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Traveller tips help you choose the right room.   Room tips (434)
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English first
West Bromwich, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 June 2012

This was our 2nd holiday to the hawaii apartments only this time we tried all inclusive. The food & drink was excellent could not ask for more ! You really cant fault the hotel, we went as a family of 11 & were all pleased with the cleanliness off the hotel. All the staff were very friendly & helpfull. Pool area,bar,restaurants was always clean & tidy. Kids club was great for our 2 kids, adult entertainment was also great.We had 7 nights here from 28th may-5 june weather was faultless, we are returning here next august for 2 weeks!!

The only downside was we had to come home, great family hotel !!!

Room Tip: Get sea view, views are amazing !!
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  • Stayed May 2012, travelled with family
    • Value
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Helpful?
8 Thank JAKEY84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Palmanova Bay, responded to this review, 7 August 2012
Dear JAKEY84. Thank you for your comment. We are glad to hear you have enjoyed your stay at our Intertur Aparthotel Hawaii Torrenova. We will forward your kind comment onto our staff.

We are looking forward to seeing you again next august!.

Best regards
Intertur Hotels Team
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west midlands uk
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 June 2012

just back from this hotel . staff very helpfull and friendly . rooms comfortable. and the views from the balcony and terrace breath taking.wide range of food choice plus. childrens menu buffet. this hotel is just what family holidays should be

  • Stayed June 2012, travelled with family
    • Value
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Helpful?
1 Thank Mark j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Intertur Hotels Team at Intertur Palmanova Bay, responded to this review, 6 July 2012
Dear Mark j. Thank you very much for your review. We are very happy to hear everything at our aparthotel was to your liking and we met your expectations.

We cannot wait to see you again if you return to Mallorca

Kind regards
Intertur Hotels Team
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Wakefield, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 June 2012

great hotel ,staff very friendly,excellant food in resurant for every meal with a wide variety to choose from. definatley be returning

Room Tip: a[[ rooms have great views
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  • Stayed May 2012, travelled with friends
    • Value
    • Location
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Helpful?
5 Thank johnwagstaff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Palmanova Bay, responded to this review, 21 June 2012
Dear guest. Thank you for your feedback. We are glad that you had enjoyed your stay at our Intertur Aparthotel Hawaii Torrenova.

We cannot wait to see you again at some of our Intertur Hotels.

Best regards
Intertur Hotels Team
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Pontefract, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 June 2012

four of us had been in 2011 for the first time as we usually go to gran canaria. This was our first experience and we loved it. This year there were in total 41 of us went and everyone of us enjoyed it the food was very good and the staff excellent, especially Jenny who was customer relations manager.
i have just tried booking again for May and all 41 want to go back , however we could not get in as apparently full. I am going to try through Jet 2 group bookings, but this is a great place to stay and the views over the ocean is fantastic.

Room Tip: higher the rooms better the view especially if you can get the apt we had which was on the 3rd floor...
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  • Stayed May 2012, travelled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank alan t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Palmanova Bay, responded to this review, 7 August 2012
Dear alan t. Thank you for your feedback. We are proud to hear you chose our aparthotel for your holiday in Mallorca. Also, we are happy to hear that everything was to your liking and we are looking forward to seeing you again if it is possible.

Kind regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
caerphilly
Level Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 11 June 2012

Myself and 10yr old son stayed in this aparthotel over the whitsun holidays.The location is perfect,just a few minutes walk away from the glorious Palma Nova beach.There is a slight incline back to the hotel after a day at the beach but nothing major.
ROOMS:The rooms are cleaned 5 days per week and bedding is changed once a week or three times over a 2 week stay.Towels were changed on a daily basis if they were left on the floor.
The apartments are pretty basic but there is everything that would be needed if you were staying on a self catering basis-kettle,toaster,small hob and a fridge.There is also a hairdryer in the bathroom and a very powerful shower!There are a few english channels on the T.V.-ITV3,E4,BBC2 but after talking to other guests I think the english channels varied room to room!
The views from the rooms are amazing,a pleasure to wake evey morning and open the curtains.
FOOD:We stayed on an A.I.basis and found the food to be of a very good quality and a very good selection.At breakfast there were different varieties of sausages,boiled,scrambled,fried eggs.Bacon was cooked on a hotplate in front of the guests.There was also the customery toaster machines of which there were 2 so there was little waiting at breakfast time.There were yoghurts available along with cereals etc,the list goes on!There were also bread rolls cooked fresh throughout the day.
At lunchtimes guests were also treated to good quality food-Fish cooked on the hotplate,pork steaks and chicken portions to name but a few dishes.There was the usual vegetables/chips/potatoes available.There is also pasta and some sauces available every day.For the healthier guest there is a very good selection of salads available along with cooked meats,cheeses and pickles.
Evening meals are similar to lunchtimes with a few added extras.
The desserts looked delicious,along with fresh fruit and tubs of ice-cream.
Guests can help themself to an array of soft and alcoholic drinks from the dispensers at your disposal in the restaurant.
There were snacks available between meal times but these had to be taken from the main restaurant and not the snack bar.There were chips,pizza,hot dogs,burgers,salads and fruit available.If a guest wanted chips from the poolside bar they had to be purchased rather than included on the A.I.basis,this seems a little silly to me as guests were walking through the main restaurant in their bathing gear to pick a snack rather than have one at the snack bar?
Driks colud be taken at the main bar in the evening and at the poolside bar throughout the day.Tubs of ice-cream and ice-lollipops were available all day at the snackbar.
The entertainment throughout the day was good and varied and you could either join in the games or not.The team did not pester the guests but were always available for a chat.I took a couple of Yoga classes whilst there and the teacher was very good-much better than back home,so this is something that I would highly reccomend!!
The entertainment was typical hotel quality but everyone seemed to like it.
To sum this hotel up,it offers excellent value for money in an excellent location with some very polite and helpful staff-mainly the bar staff that also double up as waiters in the restaurant in the evening and I would reccomend a stay here to anyone!!
One thing to remember is that for anyone with a late checkout that requires a shower before returning home is that the hotel states that they have a shower room.The truth of the matter is that the shower room is in another hotel a few minutes walk away and this room cannot be booked,so if you require the use of this give yourself plenty of time!!

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Barri E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Palmanova Bay, responded to this review, 7 August 2012
Dear Barri E. Thank you for your comment. We are always grateful to know you have decided to take time out of your day to pen a review of our hotel on Tripadvisor.

We are happy to hear you have enjoyed your stay with us and we are looking forward to seeing you again if you decide to come back in the future.

Best regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stoke-on-Trent, United Kingdom
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 June 2012

We went to Hawaii torrenova through a last minute holiday with easyjet holidays. We booked all inclusive, and it was the best idea ever.

We asked for a sea view room and we were on top floor and the view was amazing.

The room was basic but it was just enough. We weren't eating in the room at all so it was fine.
Cleaners were in nearly every day.

The food in the all inclusive package was fab. I must have put on 1/2 stone from the amount of food we ate. You'd never go hungry.

Staff were friendly.

Walking distance to magaluf and the beach.

Very very very child friendly with children's club and kids disco at night.

Will definitely consider going again

Room Tip: Ask for a higher floor with sea view very good
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Tori86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Palmanova Bay, responded to this review, 21 June 2012
Dear guest. Thank you for your recent review. Your time and comments are greatly appreciated. We are pleased that your time with us was so comfortable.

We are looking forward to seeing you again in the near future!

Best Regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Intertur Palmanova Bay

Property: Intertur Palmanova Bay
Address: Calle Torrenova 3-5, 07181 Palmanova, Calvia, Majorca, Spain (Formerly Intertur Aparthotel Hawaii Torrenova)
Region: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Palmanova
#9 Family Hotel in Palmanova
Price Range (Based on Average Rates): £
Hotel Class:4 star — Intertur Palmanova Bay 4*
Number of rooms: 170
Official Description (provided by the hotel):
The Intertur Palmanova Bay offers top quality services at competitive rates. These fully equipped all-inclusive apartments in Mallorca for families and couples offer a relaxing and quiet atmosphere in Torrenova, in the very heart of Palmanova. Its studios and apartments by the sea, in Palmanova, offer you fantastic views and a private terrace to fully enjoy Mallorca's sun. For Summer 2017 the Hotel will have undergone a complete and important refurbishment, changing its category to 4 stars. This refurbishment covers practically all areas of the Hotel, with special emphasis on the following:  Refurbishment and redecoration of the reception area, giving a modern and bright decor with fantastic views.  Total refurbishment of all corridors, studios and apartments in line with the decor of the rest of the complex.  New kitchen with electric hob and microwaves.  New bathrooms with hair dryer and vanity mirror.  New decoration of bars.  Chill-out area with spectacular views.  New children´s playground and Panda Miniclub.  Free 24 hours Wi-Fi spot  New lifts Enjoy Intertur Palmanova Bay relaxing atmosphere and its many services: accommodation only, breakfast, half-board (includes breakfast and dinner. Beverage not included), full board (includes breakfast, lunch and dinner. Beverage not included) and all-inclusive accommodation in Mallorca. Book now your apartment in Torrenova and experience an unforgettable holiday. ... more   less 
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Also Known As:
Intertur Aparthotel Hawaii Torrenova Hotel Palma Nova
Hawaii Torrenova Aparthotel Calvia
Hawaii Torrenova Aparthotel Hotel Calvia
Intertur Palmanova Bay Majorca

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