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“We had a fantastic holiday!!!”

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Alua Palmanova Bay (ex Intertur)
Ranked #13 of 38 Hotels in Palmanova
Certificate of Excellence
Reviewed 4 July 2012

Just returned from the Hawaii torrenova apartments we stayed there from 23 rd June to 3rd July me and my partner and our 2 kids aged 8 and 4 and we loved it we really had a fantastic time, hotel really good its clean , the cleaner was in our room 9 days out of 10 clean towels every day beds changed once staff very helpful and very friendly especially bori and Andre the kids entertainers my kids loved them , the food was good something to eat every time even for fussy eaters like us lol entertainment at night good as well especially the snake and the parrot show, the only bad thing I will say is that we were told it was a family hotel but there are a lot of young groups there who are very loud we had a couple of sleepless nights but apart from that we really had a fab time and would go back infact we are looking at prices for next year lol

  • Stayed: June 2012
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1  Thank Tracymcc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Alua Palmanova Bay (ex Intertur), responded to this reviewResponded 7 August 2012

Dear Tracymcc. Thank you for your kind review. We are proud to know you enjoyed at our aparthotel and to hear you have decided to book again next year. Aso, we will forward your comment onto our staff (specially to Andre and Bori).

On the other hand, we have taken note about your "young group" comment in order to avoid future problems.

We are looking forward to seeing you again next year.

Kind regards
Intertur Hotels Team

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1,703 - 1,709 of 2,087 reviews

Reviewed 4 July 2012

Out of all our holidays, this has to be our favourite place to stay. We have been twice a year over the past 2/3 years and countless times before that, probably totalling around 15/20 visits. We have our favourite rooms which we request through Jenny Martinez in Customer Services, and she never disappoints. We have an Amigo Card, which does give us certain benefits, in particular this helps us to have our particular choice of room on most occasions so long as we request this some 3/4 weeks before arrival. We travel Self catering only so therefore cannot comment on meals etc. although we have bought a fair few snack meals and have never been disappointed. The views from our rooms are always magnificent, something that is very important to us on holiday as we like to spent a fair bit of time on the balcony where you can watch the comings and goings of all the fancy yachts in and out of the Bay, and also across to Arenal and to Palma Airport. There is always something or other going on. I often sit on the balcony (depending on which room I am in) and watch the planes landing and taking off at Palma in the small hours of the morning. Any minor niggles,e.g. faults found in our room or appliances that don't work or are simply not there when they should be has always been attended to immediately and to our thorough satisfaction. We would not hesitate to recommend these Apartments to anyone who is unsure of going. The only downside which we simply discount is the short walk up the hill to the apartments, which may not suit everyone, but which most certainly doesn't put us off returning time after time. We particularly like the position of these Apartments which allows a short walk either into Magalluf or Palma Nova, depending on the turning you take at the bottom of the hill. There are a few favourite places of ours at the bottom of the Hill, namely The Scotsman and The Blue Bar, both friendly, reasonably priced and with fabulous views and The Blue Bar for night-time entertainment. I fail to see how anyone could dislike their holiday when based at Hawaii Apartments. I am presently counting the weeks till we return at the end of September and I guarantee we will have many more holidays at the Hawaii Apartments. Can't fault them for anything, very friendly staff and the cleaners do an excellent job. There is a Supermarket next door and another at the bottom of the hill which are very convenient and friendly.

Room Tip: corner rooms on floors 5, 6 and 7 are by far the best for spectacular views in our opinion
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  • Stayed: May 2012, travelled as a couple
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3  Thank JakeBolland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Alua Palmanova Bay (ex Intertur), responded to this reviewResponded 7 August 2012

Dear JakeBolland. Thanky ou very much for your comment and recommendations. We are always grateful to know you have decided to take time out of your day to pen a review of our hotel on Tripadvisor.

We are really happy to hear you have enjoyed your stay at our Intertur Aparthotel Hawaii Torrenova and to hear that you have decided to come back again next September.

We are looking forward to seeing you!

Kind regards
Intertur Hotels Team

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Reviewed 3 July 2012

first i would like to say im one of those travellers who like to go to the same place (cyprus) so when my wife said it was gonna be Majorca this year i was a bit sceptical. when we first got to our room after the very small lift, the electrics didnt work and our balcony was blocked by a tree, but thats where the complaining ends, we went straight for tea and was very impressed. food was well cooked with loads of choice. our first night at the bar and we were allowed to get a full round of drinks each rather than the normal 1 or 2 at other all inclusive hotels, be aware of the steep roads when coming back from the beach, going isnt a problem but coming back is a bit of a workout, the beaches are gorgeous both torranova & magaluf beach but be aware if you are going magaluf you will get hassled off all the bar-promotions staff (even during the day). We booked this holiday through lowcostholidays.com and paid 1300 for 4 adults, 1 child, 1 infant, we thought it was a bargain and wasnt expecting much but with great food, clean accomodation, good service at the bar and very friendly staff we would defenitly go again. like i said my only complaints were a lift built for 1, broken electrics (for 90 mins), steep hill outside the hotel.

  • Stayed: May 2012, travelled with family
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1  Thank jimmy_tennant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Alua Palmanova Bay (ex Intertur), responded to this reviewResponded 7 August 2012

Dear jimmy_tennant. Thank you very much for your comment. We are happy to hear you have enjoyed your holiday with us. We have taken note about all your complains in order to avoid future problems in the future.

We are looking forward to seeing you again in if you decide to come back to Mallorca.

Best regards
Intertur Hotels Team

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Reviewed 2 July 2012

Second time there and loved it, but that hill is still a killer, this hotel is lovely and clean, the food is basic yes but if every night you go for dinner and put something of every thing on your plate yes you will get sick of it, you dont cook 5 different meals at home ..... plenty of food and snacks to be had and always tasty, and we were never hungery.
the staff are great and the maids changing the beds and towels, which at times in our room was a nightmare as my teenage daughter and pals turned in to vampires, partying till 6am, there was a lot of teens/ early 20's there this time and some were not AI but chatting up people who were so they would then go and get them drinks, very naughty, there was a few older people who chose to sit by the pool then complained when they were splashed, and at night a few who were a tad loud sitting till 3am on there balconys chatting, but hey live and let live some children were running up and down at 7am, will we go again yes even with out the teenagers,

Room Tip: ask for a room thats not on the road side
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  • Stayed: June 2012, travelled with family
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3  Thank smashedsanny24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Alua Palmanova Bay (ex Intertur), responded to this reviewResponded 17 July 2012

Dear Millartime. Thank you very much for your kind review. We are happu to hear everything was to your liking and we are looking forward to seeing you and your family again if you return to Mallorca.

Best regards
Intertur Hotels Team

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Reviewed 2 July 2012

Over all this holiday was fantastic with only a few minor issues. Early flights meant that our room was not ready until 3pm but there was a facility to leave luggage in a room next to reception, we just nipped to the Blue Bar down the hill for some lunch while we waited. We were on floor 8 with some breath taking views over looking Palma Nova and further to Palma in the distance.

There were a few young groups of lads and girls at the apartments taking advantage of the all inclusive deals on the shorts and beers etc, and would then head off to Magaluf of a night time, there were some minor issues with the youngsters coming in at 5,6 and 7 in the morning and can be loud at times.

I booked everything independent and was only self catering, I would suggest you go all inclusive as the bar is quite dear for a beers wines and spirits etc. Never went in the restaurant as we went out to eat in Palma Nova, where the have some fantastic bars and restaurants.

The Hawaii Apratments charge you for everything even the WIFI 10 euros for 3 days. I booked a coach transfer and had to confirm the times 24 hours before the departure, reception did not help me what so ever and just to check in the transfer book at the reception, nothing was in there so I had to use my mobile, not even the receptionist could be bothered ringing up for me!

The apartments hope to become 4 stars in 2013 they need to book there ideas up if that is going to happen.

Kids entertainment was good and night time entertainment was also not bad, bar of the evening was for more families and children.
I would defiantly go again but the Hotel this time and all inclusive!

Room Tip: Request for rooms on the 7th and 8th floors for excellent views.
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  • Stayed: June 2012, travelled with family
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1  Thank Mpearson7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Alua Palmanova Bay (ex Intertur), responded to this reviewResponded 17 July 2012

Dear Mpearson7. Thank you very much for your feedback and for your sincerity. We are grateful to hear you would come again and we hope you give us the chance to accommodate you in the near future.

On the other hand, regarding your comment about the upgrade to a 4 stars, please be advised that the 4 stars hotel will be the Intertur Hotel Hawaii Mallorca and not the Intertur Aparthotel Hawaii Torrenova.

We are looking forwad to seeing you again.

Best regards
Intertur Hotels Team

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Reviewed 29 June 2012

we stayed in the apartment side of the hotel, fairly basic room but very clean.The towels were changed daily and the bedding once in the week . The food was lovely and the restaurant and entertainment staff were friendly and helpful. When we arrived we were allocated a room right in front of the swimming pool with a walkway right in front which would have afforded us no privacy. When i explained this to the guy on reception he quickly gave us the option of another room , this was on a higher floor and much more to our taste.A good room at the hotel with excellent views is number 776.
The views from the pool and bar areas are exceptional.We travelled with our family ,and our grandchildren aged 4 and 7 had a great time at the kids club with a rep called Bori who was brilliant .
This is a 3 star hotel and it is aiming for 4 stars next year , in my opinion it has a way to go..
The things that need improving are the quality of sunbeds and balcony furniture which was rather grubby.
All drinks were in plastic cups (Okay round pool area but in the bar i would have preferred to drink from a glass).groups
This is marketed as a family hotel ,however towards the end of our stay increasing numbers of large groups of young people were arriving. These were making full use of the all inclusive drinks till 11 then going round nearby Magaluf and noisily returning in the early hours .
We would not return,.

Room Tip: 776 is a good room as it has lovely views and is away from the main pool area.I would certainly reco...
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  • Stayed: June 2012, travelled with family
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Thank beetlenanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Alua Palmanova Bay (ex Intertur), responded to this reviewResponded 17 July 2012

Dear beetlenanna. Thank you very much for your review and for your sincerity.

We are very happy to hear you enjoyed your family holiday at our Intertur Aparthotel Hawaii Torrenova and to hear your room issue was solved quickly.

On the other hand, we have taken note of all your comment in order to improve our customer service in the future.

We are looking forward to seeing you again in the near future.

Best regards
Intertur Hotels Team

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Reviewed 28 June 2012

first week was the best hoilday ever.. could not fault it good food friendly staff great view perrrrrfect. family hoilday .....then ooooooooooooooo boy the second week was like a 18 to 30 hoilday .. plenty of swearing and lots of naked boys runnin round the pool .. bein kept awake most of the night not good when you have young kids with you ... ... i would of said yes i would defo go back but after the second week. it really put me off and i just wanted to go home ....oh and the hill that every one goes on about.. the 1st 3 day i was wondering what was everyone was going on about.. its not that bad but after going up there a few time.. bloody hell its a killer with a pushchair

Room Tip: stay away from the pool view and the road view 294 was perfect for the view just hope you dont get...
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  • Stayed: June 2012, travelled with family
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1  Thank Emma G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Alua Palmanova Bay (ex Intertur), responded to this reviewResponded 7 August 2012

Dear Emma G. Thank you very much for your comment and for the information. We are sorry to hear that your second week in our aparthotel was not good for you. We will forward your comment about the naked boyd onto the Director of the Aparthotel in order to investigate it and avoid future problems in the future.

We hope you give us the chance to accommodate you again and meet your expectations in the future.

Kind regards
Intertur Hotels Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Alua Palmanova Bay (ex Intertur)

Address: Calle Torrenova 3-5, 07181 Palmanova, Calvia, Majorca, Spain (Formerly Intertur Aparthotel Hawaii Torrenova)
Region: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Palmanova
#9 Luxury Hotel in Palmanova
Price Range: £48 - £177 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Alua Palmanova Bay (ex Intertur) 4*
Number of rooms: 170
Official Description (provided by the hotel):
The Alua Palmanova Bay (ex Intertur) offers top quality services at competitive rates. These fully equipped all-inclusive apartments in Mallorca for families and couples offer a relaxing and quiet atmosphere in Torrenova, in the very heart of Palmanova. Its studios and apartments by the sea, in Palmanova, offer you fantastic views and a private terrace to fully enjoy Mallorca's sun. For Summer 2017 the Hotel will have undergone a complete and important refurbishment, changing its category to 4 stars. ... more   less 
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Also Known As:
Intertur Aparthotel Hawaii Torrenova Hotel Palma Nova
Hawaii Torrenova Aparthotel Calvia
Hawaii Torrenova Aparthotel Hotel Calvia
Alua Palmanova Bay (Ex Intertur) Majorca

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