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“Majoraca Holiday Intertur Aparthotel Hawaii Torrenova”

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Intertur Palmanova Bay
Ranked #12 of 39 Hotels in Palmanova
Certificate of Excellence
Halifax, United Kingdom
1 review
“Majoraca Holiday Intertur Aparthotel Hawaii Torrenova”
Reviewed 1 September 2013

Majoracais beautiful place and Palma Nova is good destination for Family and alike.

Booked holiday through LOWCOSTHOLIDAY. They double charged me for holiday luckily i found it and had to email and call them to get refund.

Hotel was ok, nothing wow about it and its 3 star and no more.
We had a bad experience as we were bumped into another hotel for a day as they has double booked the rooms. Gave me a cheaper place to stay but no apologies was offered or any compensation offered.

Go for all inclusive in this hotel as there is a bar near the pool side so it will be good.

There is kids club but 4 yr or under do not have to many activity to do in this place.

Beach is close by but not closest as other resort

  • Stayed July 2013, travelled with family
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Review collected in partnership with Low Cost Holidays

Helpful?
Thank Vivek S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Palmanova Bay, responded to this review, 12 September 2013
Dear Vivek S. Thank you for your comment. We are really sorry to hear that you had to stay at another hotel during the first night of your holiday. Sometimes it happens that all rooms are fully booked and we offer the same quality accommodation than the Aparthotel Hawaii Torrenova. We are sorry that the room given to you was not ready to use. We will investigate on your case and take all measures needed.

On the other hand, we take note regarding your comment about the need of offering more activities and services for youngest children.

Once again, please accept our apologies for the inconvenience caused during your stay. We hope you give us the chance to accommodate you again at any of our hotels and apartments.

Kind regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 September 2013

just got back from a 2 week stay here and I cannot fault it.We travelled as a family of 5, it was fantastic. The food was fantastic and the choice of alcohol on the all inclusive was fantastic! the entertainment was brill and the animation team were amazing, Sara, ,Maria, and Andre were amazing with my kids. The view from our balcony also was amazing. People who leave bad reviews maybe you should go and stay at a five star because although Hawaii is rated a 3 star I would give it a 4 star. Missing all the staff and can't wait to go back next year . The staff all work very hard. Thankyou Sara for making my children feel welcome , see you all very soon x

Room Tip: room 373 amazing views
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  • Stayed August 2013, travelled with family
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Helpful?
2 Thank didydolittle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Palmanova Bay, responded to this review, 11 September 2013
Dear didydolittle. Thank you for your feedback. We are glad to hear that you had a fantastic holiday at the Intertur Aparthotel Hawaii Torrenova.

We are also proud to know that your children enjoyed with the animation team of the aparthotel. We will forward all your kind comments onto them (especially onto Sara, Andre and Maria).

We cannot wait to see you again next year!

Best regards
Intertur Hotels Team
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Northern Ireland
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 August 2013

My family of five are just back from our two week first ever all inclusive holiday. Have to say it was absolutely brilliant. Wasnt sure about all inclusive as i was a little concerned about the food but I needn't have worried as the food was five star quality. The staff were so friendly and made my family really feel at home. They even gave my youngest son a nick name PMan. The bar staff were really friendly and we nominated Ikos the bulgarian bar man as employee of the month. The children were entertained most part of the day all credit to Sara and Andre the kids entertainers. We had a sea view apartment. The views were beautiful. Our room was cleaned everyday and abundance of fresh towels supplied. Entertainmment at night was quite good . There was a couple of really good shows tribute to Queen was excellent. We preferred to sit out on the terrace enjoying the views so werent that bothered about the evenings entertainment. All in all brilliant holiday and would definitely go back in a couple of years time as we dont like to go to the same place every year.

Room Tip: Ask for a room with sea view rather than pool view
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  • Stayed August 2013, travelled with family
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Helpful?
5 Thank mope67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Palmanova Bay, responded to this review, 11 September 2013
Dear mope67. Thank you very much for your comment. It's a pleasure for us to hear that you enjoyed your family holiday at our aparhotel, as well as to hear that you liked the food of the restaurant.

Regarding all your kind comments about our staff, we will forward all them onto our staff (especially onto Ikos, Andre and Sara).

We are looking forward to seeing you again in the near future.

Best regards
Intertur Hotels Team
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Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 29 August 2013 via mobile

I stayed in this hotel for 10 days all inclusive in August, really enjoyed it. The pool got busy at about mid-day, but got less crowded at around 4-5pm. There is 2 pools - 1 which goes as deep as 1.90m and the other goes as deep as 2.40m. The food in the hotel was amazing, lots of choice, including lots of cakes and cookies. The staff was very friendly and they kindly moved us to another room because we were overlooking the bins. The only problems were loads of people had been out partying and always came up the street and woke my mum and dad every morning/night. The other problem is that groups of teenagers were hogging and sitting on the pool tables everyday so nobody else could go on them. We had to go down to a local pub down the road called Ruby Tuesdays to play pool, they also have air hockey.

  • Stayed August 2013
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Helpful?
2 Thank KieraTanner1202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Palmanova Bay, responded to this review, 11 September 2013
Dear KieraTanner1202. Thank you very much for your comment. We are glad to hear that you enjoyed your holiday at our aparthotel, as well as to hear that you found amazing the food of the restaurant and our staff friendly and helpful.

Regarding your comments about the groups of youths, we will investigate it and we will take all measures needed to avoid situations like this.

We hope you give us the chance to accommodate you again in the near future.

Best regards
Intertur Hotels Team
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Newtown, United Kingdom
Level 3 Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 August 2013 via mobile

Stayed for 10 nights Al inc ,hotel nice with great views from pool and bar area ,we had a family room over looking the hawaii Mallorca and street down to town ,which got noisy late at night with people leaving clubs and early morning with bin lorry we at first had a room on floor just above bins but asked at reception and got moved to a higher room ,food was fantastic and plenty of choice ,bar and restaurant staff very friendly only problems with holiday was the amount of 14-17 year olds hogging the pool tables but just hanging around and sitting on them ,and my kids were just a bit put off trying to get on them and the fact that most of the outside seating area was taken up by people staying at sister hotel Waikiki down the road coming up for drinks and food ,evening entertainment was ok but didn't go to it that often,would recommend hotel but outside of school holidays

Stayed August 2013, travelled with family
Helpful?
2 Thank bucketsboy74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Palmanova Bay, responded to this review, 11 September 2013
Dear bucketsboy74. Thank you very much for your review and for recommending our place to other users. We are also happy to hear that you were moved to a room to your liking, as well as to hear that you liked the food of the restaurant.

Regarding your comment about guests that come from the Waikiki Apartments to get drinks and food, please be advised that next year, guests from the Waikiki will have available at the apartments the All Inclusive service until 23:30. This way, they will have only allowed going to the aparthotel for having meals (breakfast, lunch and dinner).

We hope you give us the chance to accommodate you again.

Best regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Co-Antrim,N.I
Level 4 Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 27 August 2013

On arrival we had a quick check in then made our way to our room, it was on the top floor, the lift was very small but only took you to the floor below ours which meant carrying suitcases up a floor. On entering our room it was very clean bit smaller than we had expected, but the view from our room was just beautiful, like something you would see on a postcard. We were staying all inclusive this was our first time. I have nothing to complain about, the food was lovely, plenty to choose from, at the bar you could get tea, ice cream and ice lollys . The sun beds were a bit of a nightmare; always reserved first thing in morning with towels, we never got one but we were happy enough to sit over at the bar. There were different games on throughout the day, like killer darts, rifle and pistol shooting and archery, which my kids and husband enjoyed very much and Andre kept them very amused .There was entertainment in the hotel at night we only went to a couple as we have seen them in other holidays and you can only watch so many parrot shows. Lovely hotel, would recommend if you are going to torrenova.

Room Tip: Would go for a high floor.
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  • Stayed August 2013, travelled with family
    • Value
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Helpful?
Thank MaryCo_Antrim_N_I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Palmanova Bay, responded to this review, 11 September 2013
Dear MaryCo_Antrim_N_I. Thank you for your comment and for recommending our place to other users. We are glad to know that you enjoyed all services and activities of the aparthotel as well as to hear that you liked its location.

On the other hand, we will do our very best to improve the situation with the sunbeds.

We are looking forward to seeing you again in the near future.

Best regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bedford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 August 2013

I am only 14 so I have not had many experiences with All Inclusive. I stayed with my Dad and my 17 year old brother for 7 days. The food was the best I have had at the few A.l's I have stayed in. A Chef would cook a main cores Breakfast Bacon and Pancakes Lunch and dinner varies e.g fish chicken. We had to themed day for dinner Mexican and Chinese. The room was not to bad. It was only a studio on floor 1 which was three levels bellow the pool the view over the sea from the balcony was great and the room was very clean and was cleaned everyday. There is two swimming pools a bigger but shallower pool with two small baby bits the other pool was smaller but deeper. On the deeper pool the deepness marked on the side was wrong. The deep end said 2.40 and i could touch the bottom and put my hand out and im 1.50 but the pools where nice other than that. The drinks where nice and the bar staff where helpful. The entertainment was great I have never seen someone as crazy as Andre The main entertainer. He ran all the entertainment other than Thursdays there where games like water polo and pool and darts he also done the mini disco and bingo. I would stay again and definitely recommend it.

Room Tip: don't go on room 3 it is just bellow the pool imagine the noise
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Owen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Palmanova Bay, responded to this review, 11 September 2013
Dear Owen C. Thank you very much for your comment and for your recommendation. We are glad to hear that you and your family enjoyed your stay at our aparthotel. We are also happy to know that you liked the food of the restaurant as well as the entertainment.

On the other hand, we will check the deepness marks in the pools as per your comment.

We are looking forward to seeing you again very soon.

Best regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Intertur Palmanova Bay

Property: Intertur Palmanova Bay
Address: Calle Torrenova 3-5, 07181 Palmanova, Calvia, Majorca, Spain (Formerly Intertur Aparthotel Hawaii Torrenova)
Region: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Palmanova
#9 Family Hotel in Palmanova
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Intertur Palmanova Bay 4*
Number of rooms: 170
Official Description (provided by the hotel):
The Intertur Palmanova Bay offers top quality services at competitive rates. These fully equipped all-inclusive apartments in Mallorca for families and couples offer a relaxing and quiet atmosphere in Torrenova, in the very heart of Palmanova. Its studios and apartments by the sea, in Palmanova, offer you fantastic views and a private terrace to fully enjoy Mallorca's sun. For Summer 2017 the Hotel will have undergone a complete and important refurbishment, changing its category to 4 stars. This refurbishment covers practically all areas of the Hotel, with special emphasis on the following:  Refurbishment and redecoration of the reception area, giving a modern and bright decor with fantastic views.  Total refurbishment of all corridors, studios and apartments in line with the decor of the rest of the complex.  New kitchen with electric hob and microwaves.  New bathrooms with hair dryer and vanity mirror.  New decoration of bars.  Chill-out area with spectacular views.  New children´s playground and Panda Miniclub.  Free 24 hours Wi-Fi spot  New lifts Enjoy Intertur Palmanova Bay relaxing atmosphere and its many services: accommodation only, breakfast, half-board (includes breakfast and dinner. Beverage not included), full board (includes breakfast, lunch and dinner. Beverage not included) and all-inclusive accommodation in Mallorca. Book now your apartment in Torrenova and experience an unforgettable holiday. ... more   less 
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Also Known As:
Intertur Aparthotel Hawaii Torrenova Hotel Palma Nova
Hawaii Torrenova Aparthotel Calvia
Hawaii Torrenova Aparthotel Hotel Calvia
Intertur Palmanova Bay Majorca

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