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“Great stay but very noisy rooms”

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Intertur Palmanova Bay
Ranked #12 of 39 Hotels in Palmanova
Certificate of Excellence
Scotland
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great stay but very noisy rooms”
Reviewed 26 July 2014 via mobile

Just returned from hawaii intertur apartments. Check in was quick and easy, disappointed that there was no snacks available at the time 10pm when we arrived. Rooms are a bit dated but clean. Food was great with show cooking on regularly. Drinks readily available but 2 at a time like most A/I. Lovely llocation and view's with the pool area and surrounds very pleasant and clean.
One annoyance like most will have is the sunbed situation. Do not put notices up around the pool and bar that people can't leave their towels on beds as way of reserving them if you are not going implement the rule. There are plenty of sunbeds to go round but limited loungers. Another gripe is the surrounding noise. This is without a doubt the noisiest hotel I have ever been at. We were floor 6 on the roadside and the noise levels were ridiculous.
All in all great holiday bice location and would recommend

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kyler67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Palmanova Bay, responded to this review, 27 August 2014
Dear kyler67. Thank you for your review. We are glad to hear that you had a great stay with us.

Regarding your comment about snacks, please be advised that these are always served between meals, however, we take note about the possibility of offering these after dinner.

We also take note regarding the need of updating the rooms. All your comments are greatly appreciated.

On the other hand, please be advised that even though we put notices up around the pool saying that it is not possible leaving towels on the sunbeds, we are not allowed to remove these.

We hope you give us the chance to accommodate you again.

Kind regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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glasgow
Level 4 Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 25 July 2014

Have just returned from a 3 week stay in the Hawaii Apartments and it was fantastic. Like one of the other reviewers, I also went to the hotel for a number of years but booked the Hawaii Apartments 4 years ago as there was 5 of us and needed a family apt, initially I was disappointed at the decor but soon saw past this. I have now been back several times over 4 years and can't wait to go again. The staff are fabulous, from reception to cleaning they can't do enough for you, the bar, restaurant and animation staff work long hours and aren't always appreciated, remember folks please and thank you work!! The food is varied and good, yes sometimes its just warm but then what do you expect if you go for breakfast at 10.45am. I can say in all honesty there is something for even the fussiest eater as I have 2 of those in my family. We will be back soon and I'm now looking to book for next year as my teenagers love going there.

Room Tip: Ask for a seaview
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
4 Thank jjaaGlasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Palmanova Bay, responded to this review, 27 August 2014
Dear jjaaGlasgow. Thank you for your nice review. We are proud to hear that you enjoy in our aparthotel since 4 years ago and to hear that you have in mind booking again for next year. We will forward your comment onto our staff.

We are looking forward to seeing you again very soon.

Kind regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockton-on-Tees, England, United Kingdom
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 24 July 2014

We have just returned from our 10 day holiday and were originally booked into the Waikiki Hotel. We came to the Hawaii for our meal on arriving and asked if we could use the A,I facilities during the day as our hotel didn't have many sunbeds and i could see this was going to be an issue. Julia Savva (reception) explained that while our hotel pool bar was open we couldn't use the pool bar at the Hawaii and could only come over at meal times to use the restaurant. I explained that due to a pre -holiday accident id just had, i had difficulty walking and the trip up the very steep hill 3 times a day was going to cause me problems, she checked if there was any availability and said we could upgrade to a lovely room with a sea/pool view but we would have to pay the extra, we decided to do this on our first day as it wasnt much and it really was worth it!! Julia was so friendly and asked how i was doing every day, I'm so glad we up-graded because this really is a much nicer hotel, the staff were all really friendly, there were no 'groups' i.e all male or female parties, just families and couples. The food was amazing, everything you could think of with no expense spared (fresh salmon/king prawns cooked to order regularly and always gorgeous paella) lots of different varieties of food and something for even the pickiest eaters!! The rooms were cleaned every day and everywhere was very clean, would definitely go back, thanks Julia

Room Tip: room 578 is close to the pool/reception on the 1st floor and after 12 (when the bar closes) its very...
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
6 Thank Julie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Palmanova Bay, responded to this review, 27 August 2014
Dear Julie L. Thank you for your review. We are pleased to hear that you enjoyed your upgrade to our Intertur Aparthotel Hawaii Torrenova and to hear that every service and facility offered were to your liking and satisfaction. We will forward your comment onto our staff.

We are looking forward to seeing you again very soon.

Kind regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Musselburgh, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 22 July 2014

i love this aparthotel ..booked it by mistake last year as have been to the hotel Hawaii just round the corner numerous times but after initial disappointment as it may not be as grand..it is every bit as good if not better ..spotlessly clean ..rooms cleaned every day..food was excellent ..best ive been too..the staff all round were very friendly helpful and courteous and entertainment team were fantastic..every room has a panoramic view of the bay of palma nova..absolutely breathtaking..entertainment can be laid back outside with candles on table at night or in the bar room where there was great entertainment fr children and adults..my only bug bear was the tables outside the bar at night were not cleaned and were often sticky and leftover tumblers piling up..but otherwise I would have given it a 5 excellent rating...will definitely be going back..

Room Tip: all rooms have sea views..
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
9 Thank meme019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Palmanova Bay, responded to this review, 27 August 2014
Dear meme019. Thank you very much for your comment. We are proud to know that you enjoyed every service and facility offered and to know that we met all your expectations!! We will forward your review onto our staff.

On the other hand, we will investigate what you mention about the tables outside the bar at night. All your comments help us to improve.

We hope you give us the chance to accommodate you again.

Kind regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blackpool, United Kingdom
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 22 July 2014

I stayed at the Intertur Aparthotel Hawaii Torrenova with my two teenage boys from the 10th - 17th July 2014 and so have only just returned.
Overall I simply can't fault the hotel. We arrived at 1PM. The reception and booking in was fast and smooth. Our room wasn't quite ready when we arrived so we were able to dump our cases in a secure room behind the reception and made our way to the restaurant for lunch. Our room was ready shortly after and it was lovely, clean and fresh. We had a brilliant view over Palma Nova bay, stunning in fact.
Food was great!
Room was great!
Staff were very chatty, smiling, and always willing to help!
The bar drinks were lovely, especially the beer which is what I drink.
There were plenty of loungers by the pool and because it was before the school holidays, there weren't too many kids bombing the pool.
The location is perfect for both Palma Nova and also the Magaluf strip which is only minutes away if that's your thing.
The bottom line is that my boys and I had a fabulous time at this Hotel and will definitely be coming back again.

Room Tip: Go buy yourself some cheap snorkelling gear from the shop outside the hotel and get down to the sea...
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank RazmoUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Palmanova Bay, responded to this review, 27 August 2014
Dear RazmoUK. Thank you for your review. It's a pleasure for us to know that you and your family had a fabulous stay in our aparthotel and to hear that you enjoyed the views of your room. We will forward your comment onto our staff.

We cannot wait to see you again!!

Kind regards
Intertur Hotels Team
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Huntingdon, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 July 2014

This is our second visit to this hotel, the first being four years ago. The hotel has improved since the last time we were there. The staff are extremely helpful and helped to make my holiday as I am disabled and had a few problems They went out of their way to do everything they could for me. One negative is unfortunately the hill it is very steep and for this reason we will be unable to go there again. They Hotel is kept very clean and is very comfortable. The view is absolutely stunning over looking the bay and all the boats that moor up for the night. Our bed linen was changed every day along with our towels. I have read that there is a security issue and I have to say four years ago our daughters room was broken into and everything worth anything stolen. There was no sign of forced entry but the bedroom window was open and the balcony was on the side of a passage. We felt this was an inside job, someone had let themselves in and passed the valuables out of the window. The police agreed but the hotel did not want to know. Scarry part was they never left there shower curtain drawn and our daughter went back during the evening to fetch the babies bottle, used the bathroom The police believe that the thief was hiding behind the curtain whilst she was using the bathroom Thank god she never drew it back. My husband and I have only ever had good experiences at this hotel They have treated us with much kindness. The food is average and nothing special Too much fried food for me Would like to have seen some sliced meat. They did know that I am a member of their club and they brought me presents to the room because of that. Maybe I was just treated extra special because of this I would be interested to know which side of the hotel cathys78 said in

Room Tip: Dont stay on the side of the hotel where the passage is and ask for a sea view
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
5 Thank chapmanjersey2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Palmanova Bay, responded to this review, 22 July 2014
Dear chapmanjersey2014. Thank you for your comments. We are pleased to hear that you enjoyed your recent holiday in our aparthotel.

Regarding your comment about your daugther's experience 4 years ago, we are unable to comment about this alleged incident. We have had a couple of incidents a few weeks ago and have increased the security of the aperthotel as follows:

With regard to some cases of thefts reported at reception in recent weeks, additional security measures have been taken to strengthen surveillance. These measures adopted include the following:

- Additional security guards employed during the day and at night time.
- Monitoring and control in the personnel access area.
- Installation of extra cameras.
- Improved access control with customer identification when handing over the keys.
- Awareness of all the staff members to immediately report any unusual situation.

Security guards are now keeping a record of all those who leave apartments with entrance doors or balcony doors open, either through forgetfulness or carelessness and are informing customers to keep all doors closed for safety reasons.

Since these measures were adopted there have been no further cases reported.

Once again thank you for your comments.

Kind regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincolnshire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 July 2014

Booked as a party of 7 with 2 apartments to be situated close to each other, we were placed on opposite sides of the complex. Being all inclusive expected safety box to be free (or at least just place a deposit) but to want £3.95 euros per day plus deposit was unacceptable. Left money in a bag in a padlocked suitcase, which on the 2nd night was hacked into with a knife. Despite the replies from the hotel on these burglary reviews our doors were definately locked (checked and double checked) and we were on 2nd floor and the window could not have been accessed, which only leaves the 'front door' I believe that it could only be someone that had access to spare keys. Staff on reception didn't seemed to bothered about this (I see a pattern here where the 'thief' knows who doesn't have safe box....coincidence - i think not. My daughter was petrified and couldn't settle at night.
Most staff friendly and food was okay. Wouldn't risk going again mainly for the security problems.

Room Tip: If you do stay here get a safety deposit box
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  • Stayed June 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
10 Thank cathys78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Palmanova Bay, responded to this review, 22 July 2014
Dear Cathys78,

On arriving to our aparthotel on the Monday evening, your apartment was ready, however what we had not been able to arrange was that the apartment and the studio apartment were located near each other. As you have pointed out this is a request and unfortunately on this occasion circumstances meant we were unable to meet your request. If you had wished to change at any time during your stay it would not have been a problem. We would like to point out that the All Inclusive programme only covers meals, drinks and snacks but not safety deposit boxes. You will find this is the case in the majority of hotels in Spain.

At 0015, you friends reported to reception that somebody had entered their room, had opened one of the suitcases with a knife (although on inspecting the case we were unable to see any signs of tears made by a knife) and stolen approximately 600-700 euros, all the passports, credit cards and other objects of value. The receptionist called that Guardia Civil, who came on the Thursday 26/6/14 at about 16:30.

According to our reports, no other thefts were reported that night and your friends were the only persons to have reported to the Guardia Civil. In actual fact, very few thefts have been reported to the Guardia Civil.

We have now taken additional security measures as follows:

With regard to some cases of thefts reported at reception in recent weeks, additional security measures have been taken to strengthen surveillance. These measures adopted include the following:

- Additional security guards employed during the day and at night time.
- Monitoring and control in the personnel access area.
- Installation of extra cameras.
- Improved access control with customer identification when handing over the keys.
- Awareness of all the staff members to immediately report any unusual situation.

Security guards are now keeping a record of all those who leave apartments with entrance doors or balcony doors open, either through forgetfulness or carelessness and are informing customers to keep all doors closed for safety reasons.

Since these measures were adopted there have been no further cases reported.

Kind regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Intertur Palmanova Bay

Property: Intertur Palmanova Bay
Address: Calle Torrenova 3-5, 07181 Palmanova, Calvia, Majorca, Spain (Formerly Intertur Aparthotel Hawaii Torrenova)
Region: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Palmanova
#9 Family Hotel in Palmanova
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Intertur Palmanova Bay 4*
Number of rooms: 170
Official Description (provided by the hotel):
The Intertur Palmanova Bay offers top quality services at competitive rates. These fully equipped all-inclusive apartments in Mallorca for families and couples offer a relaxing and quiet atmosphere in Torrenova, in the very heart of Palmanova. Its studios and apartments by the sea, in Palmanova, offer you fantastic views and a private terrace to fully enjoy Mallorca's sun. For Summer 2017 the Hotel will have undergone a complete and important refurbishment, changing its category to 4 stars. This refurbishment covers practically all areas of the Hotel, with special emphasis on the following:  Refurbishment and redecoration of the reception area, giving a modern and bright decor with fantastic views.  Total refurbishment of all corridors, studios and apartments in line with the decor of the rest of the complex.  New kitchen with electric hob and microwaves.  New bathrooms with hair dryer and vanity mirror.  New decoration of bars.  Chill-out area with spectacular views.  New children´s playground and Panda Miniclub.  Free 24 hours Wi-Fi spot  New lifts Enjoy Intertur Palmanova Bay relaxing atmosphere and its many services: accommodation only, breakfast, half-board (includes breakfast and dinner. Beverage not included), full board (includes breakfast, lunch and dinner. Beverage not included) and all-inclusive accommodation in Mallorca. Book now your apartment in Torrenova and experience an unforgettable holiday. ... more   less 
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Also Known As:
Intertur Aparthotel Hawaii Torrenova Hotel Palma Nova
Hawaii Torrenova Aparthotel Calvia
Hawaii Torrenova Aparthotel Hotel Calvia
Intertur Palmanova Bay Majorca

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