We stayed 29th April to 5th May 2014 and can honestly say the only problems we had actually had nothing to do with the hotel. The accomodation was superb, the other residents were lovely and the staff were fantastic when we did interact with them. I am in my 40's and my husband is in his 50's and chose this hotel specifically because of the reviews on trip advisor and the fact that the larger majority of guest are elderly (would say 60+). We were able to go out of the hotel into the more lively areas of Palmanova and Magaluf but retreat back to the hotel which was lovely and serene. The hotel guest are very respectful of each other which was great (no loud groups clambering back into the hotel at all hours of the morning with no respect for other guest), no rowdy young groups around the pool throughout the day which was a bonus.
In regards to the entertainment you could take it or leave it as it is your choice, there were no reps or staff harassing you to join in activities throughout the day which mean't you truley could just relax around the pool (love the music round the pool throughout the day just wish it was a touch louder so those at the far end of the pool away from the pool bar could hear it (not too much louder though as this would spoil it). I sat in the sun with my feet in the pool quietly singing along to the music it was perfect.
On the down side I booked in April 2013 and e-mailed the hotel to request an upgrade to a suite, the response was that because I booked with Thomson we could not which to be honest did not seem fair (like I said we booked a year in advance), not sure if perhaps the suites are prioritised for the regular guest rather than newbies which if this is the case is a shame but not a reason to slate the hotel.
In line with some other reviews I agree that the regulars seem to be recognised so well by the hotel staff and I suppose this could leave one feeling like a stranger and out of place but the way I see it is that if we continue to book at this hotel we will be treated the same, there is nothing wrong with the hotel staff recognising returning customers and treating them with kindess and respect. I would like to note that I find it absolutely appropriate that returning customers are given discount no matter how little or large, it shows they care about their residents and recognise that their guest value the way they are treated.
I would like to say thank you to Brian one of the chef's for sorting out my eggs on my last day at breakfast on Tuesday the 5th May (you see that is exactly what I am talking about the care and respect given to the guest by the staff regardless of their job title in the hotel).
In regards to comments in other reviews about some of the regulars trying to run the place personally I found those in the know very useful and did not resent them at all (we always approach a situation with a positive attitude rather than a negative one so thanks to all those who did give us some good tips while we were there). I have noticed that it has also been mentioned about the amount of times some of the residents have been there and that it may be a competition, SO WHAT! How many people purchase static caravans in this county and holiday in them more than once a year every year (some people for the rest of their days and you could be talking 30 to 40+ years)? It must be said that these people obviously have a life and if you have a problem with that I suggest you take a leaf out of their book and get a life too.
All that being said I would like to end this review on a positive. Hotel Son Matias Beach keep up the fantastic work and as for any returning guest you go there as many times / years as you want to my friends.
Mr & Mrs Pole guest of room 515.
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- Also Known As:
- Son Matias Beach Palma Nova
- Hotel Son Matias Beach Palmanova, Majorca