This hotel has many positives and the location is second to none, virtually on the well maintained beach at Palma Nova. The building design means that every room has a great panoramic view of Palma Bay.Obviously the higher the floor the more this view is enhanced. During warmer weather the self service dinning area offers the opportunity to eat on the veranda "El fresco" for about 20+ covers.
The rooms are small but include good amenaties, kettle, safe flat screen TV and all rooms have a balcony.
The food choice in the restraunt is good and varied but geared very much to UK tastes. The staff are very effecient but the "Maitre De" is nothing short of a bully sceaming at staff to clear the tables for the next dinners. If you eat early the food is hot, but the later you dine it tends to be tepid.
The pool area is good but very small and suffers from the towel on beds "syndrome" and regular guests think it is their divine right to occupy the same bed every day of their stay.
The hotel has a 4 star classification and on a larger site has the potential to be 5 star, but for the following reasons the hotel in my opinion, is a typical 3 star and only its superb location justifies the 4 star.
The major issues are as follows.
The hotel policy is to encourage guests to return year after year and this policy offers price discounts, gifts etc to regulars. This policy and location attracts the older British guest many of whom lack mobility and a lot of them have the attitude that they own the hotel.
Many guests never leave the hotel during their stay and they develop this attitude of thats my chair and thats my lounger. They sit in the lounge area from 7.00pm until the main entertainment commences at 10.00pm with a bottle of water and when more guest enter the lounge seats are a premium.
The two large ladies (English) entertainers are very friendly, but focus only on regulars if you are not known they ignore you completely, which could be a blessing! The entertainment standard is fairly good but again all the acts originate from the UK and all use awful backing tape systems which has the feel of "kari -oki" In the two weeks of our stay we never saw any Spanish entertainment.
There only two lifts in the hotel and because of the age of guests these are fairly busy most of the time.
Other downsides include quite basic things such as 24 euro deposits for pool towels, if you want a fridge and a safe deposit box then you will required to depart with over 100 euros which is a fair chunk of anyones' spends budget in 2 weeks. Most of it is refunded but that money is not much use when you are departing for home.
There are kettles in every room but they limit you two one tea bag and one coffee satchet per day per person which is a bit mean especially when the weather is bad.
In summary we enjoyed our stay the weather was good and as stated the Hotel location is unbeatable for the beach and local ameneties, but the hotel is geared for UK guests and no under 18's are allowed once inside you could be anywhere in the UK. We paid over £2,000+ for 2 weeks (inc flights), but weather apart we felt as though we were in a British retirement home.
If you do go make sure you book a trip to Soller (by 1920's train/tram) which will provide you with a scenic delight and a real insight into true Spanish culture. Book via local agents in Palma and not your travel agents and you will save a chunk of money.
Dont be frightened of leaping on the local buses (TIBS red/cream) to see this beautiful Island. They are cheap and cheerful and very regular
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- Also Known As:
- Son Matias Beach Palma Nova
- Hotel Son Matias Beach Palmanova, Majorca