We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Mortifying, with a side of rudeness and shocking disgusting service!”
Review of Karen's Bar - CLOSED

Karen's Bar
Cuisines: British, Bar
Dining options: Dinner, After-hours, Lunch, Breakfast, Outdoor Seating, Reservations, Seating, Serves Alcohol, Waitstaff
Restaurant details
Dining options: Dinner, After-hours, Lunch, Breakfast, Outdoor Seating, Reservations, Seating, Serves Alcohol, Waitstaff
York, United Kingdom
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Mortifying, with a side of rudeness and shocking disgusting service!”
Reviewed 13 October 2013

I cannot begin to describe the shock after visiting Karens "bar and steakhouse". The service is disgraceful, and I would advise anyone to keep well clear from this place.

"Homemade food" which came straight out of a box, food not being what they described it as.

If it had not been the fact we were in a foreign country I would have paid for the drinks and nothing else.

For a steakhouse that cannot even cook a steak, I think this is false advertisement.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank Liamandjess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

24 reviews from our community

Visitor rating
    8
    8
    2
    1
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
York
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Offensive, rude, and should be SHUT DOWN”
Reviewed 13 October 2013 via mobile

After a pleasant hen weekend, we decided to go for a meal on the last night, instead of eating at our all-inclusive hotel. We ordered 5 'home cooked' meals. The BBQ chicken we received was uncooked at the wider parts of the chicken, the 'chicken' curry had no chicken, and the 'fillet' steak looked like stewing beef. We calmly explained that whilst we were happy to pay for the two meals which were eaten, we would like the 3 untouched meals to be removed from the bill. From this point, I received the worst customer service I have ever known. The owner, a welsh lady, took out uneaten food away, whilst making offensive and cruel comments about having 'people like us' in her bar before. She went into the kitchen and the 'chef' came outside. This woman was rude and refused to listen to our reasonable complaint, and instead spoke over us at every opportunity, becoming more and more irate as she did so. She explained to us that she 'needed to make a profit' and therefore would not take our food off the bill. We explained that we were unwilling to pay regardless, and the 'chef' told us that she would call the police. We said that we were unwilling to respond to threats, and if she deemed it necessary, we would happily explain our predicament to the police, frankly we were shocked and appalled that such action was being taken. The police arrived, and the owner spoke to them in Spanish, to make it impossible for us to understand what they were saying. The policemen (4 of them) didn't speak fantastic English, and wouldn't listen to out point. At this, we became a little more annoyed, as we were not being heard. One policeman actually hit my mum's hand as she was pointing at the food. They said that we must pay the bill, or be arrested, to which we were astounded! We went out to have a quiet night, and a nice meal, and we received inedible food (pictures attached) and the most ridiculous display of racism towards foreigners that I have ever seen. The policeman himself actually said to us 'I have seen people like you before, trying to get a free meal'. In the end, we paid the bill, but left with a bad taste in our mouth that was nothing to do with the staff, and everything to do with this blatant show of 'cashing in' on vulnerable people. Disgusting, offensive, and makes me ashamed to share a Nationality with the owner.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
7 Thank Jadey_Baby88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
349 reviews
209 restaurant reviews
common_n_restaurant_reviews_1bd8 215 helpful votes
“Very welcoming”
Reviewed 30 September 2013 via mobile

Small bar serving nice hot food at a price that won't kill your pocket. A clean place to eat with your family. Pool table and football on the TV If required , just 2 mins from the beach ... Give the Chessy chill dog a try

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank BMorriss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
351 reviews
219 restaurant reviews
common_n_restaurant_reviews_1bd8 142 helpful votes
“Friendly and cheap drinks”
Reviewed 9 September 2013

Set just back from the main sea front cafes, Karen's Bar is an ok place to grab a cold beer and a quick snack. Service really quick and friendly.

Visited September 2013
Helpful?
Thank Whitlam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pontycymer, Wales, United Kingdom
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“karens bar”
Reviewed 8 September 2013

this bar was very friendly and clean we had a sunday roast here which we both enjoyed would recommend this bar 4 ****.

Visited August 2013
Helpful?
Thank Buffy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Karen's Bar also viewed

Palmanova, Calvia
Palmanova, Calvia
 
Palmanova, Calvia
 

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing