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Alua Hawaii Mallorca & Suites
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Reviews (4,036)
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2,097
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2,931 - 2,936 of 4,036 reviews
Reviewed 29 October 2013

Having stayed at hotel Hawaii in ibiza, was really looking forward to our stay here.
Our room overlooked the main entrance, could just about see the sea, It was of good size, only the minimal of cleaning was done every day,beds made and swept. The food was very repetitive and a lot of the time very greasy, plenty of choice between cold and hot, although not a lot of vegatables at night, and I'd love to know which kids would eat brussel sprouts or green beans for their breakfast ??? The pool area very small and dose'nt get a lot of sunshine, so the towel brigade were up from 7am taking towels down!!!!. The hotel is situated up quite a long steep bank and when you get to the hotel the drive is even steeper, a lot of the older guest found this very hard work, and the steps down to the pool were even harder on the way back up, we only found out on day 3 that if you walked from the beach along by the sea you could get into the hotel that way missing the climb. The entertainment was varied but seemed to be on a bit too late a night for the kids, The bar area is very dated, like a working mens club from the 70's.
The outside seating area was lovely with a great view and got some sunshine in the afternoon,All in all we enjoyed our holiday but prefer the hotel hawaii in Ibiza.

Room Tip: The rooms facing the sea don't get any sun in the afteroon, but the rooms overlooking the main reception are a perfect sun trap in the aftenoon,
  • Stayed: October 2013, travelled with family
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1  Thank kim j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Alua Hawaii Mallorca & Suites, responded to this reviewResponded 18 November 2013

Dear kim j. Thank you very much for your feedback. We are sorry to hear that we didn't meet your expectations at our Hawaii Mallorca. However, all your comments are greatly appreciated to improve our services in our new 4 stars hotel.

We take note about all them (especially your comment about the food served in the restaurant) and we will do our best to improve them in the future.

We hope you give us the chance to accommodate you again at any of our Intertur Hotels.

Best regards
Intertur Hotels Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2013

Myself, my wife and seven yr old son stayed here for a week in October. We were all inclusive.

We were on the 6th floor, the room was lovely and clean with a great view of the bay. The food was lovely and hot with plenty of choice there was something for everyone even the most fussy of eaters. The wine in the restaurant was rough so we didn't drink it.

The pool area was nice and we didn't have any trouble getting a sunbed as it was the end of the season.

The hotel is right next to a beautiful beach so that you have the choice of beach or pool. There are several pubs,Scottish, Welsh and English next to the hotel if you fancy a wee change. Can highly recommend The Scotsman.

The Panda Club for the children was excellent, thanks to Sylva. The evening entertainment for the children was brilliant...even the Dads could be guest Panda!!! Creating a great memory.

The adult entertainment was a bit of a hit and a miss, but you could sit outside on the balcony overlooking the bay. Watch out for photo opportunities with the animals as they are grossly overpriced and you are expected to pay 25 euros before you see the picture!! The guy with the parrots verbally harassed us for not buying the picture.

Overall the staff were nice, the reception staff were curt and reluctant to crack a smile. The bar staff were OK.

Overall we felt this was great value for money with a few small improvements and it would be superb. We are thinking of returning here for the Easter break.

  • Stayed: October 2013, travelled with family
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2  Thank scottishpiper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Alua Hawaii Mallorca & Suites, responded to this reviewResponded 18 November 2013

Dear scottishpiper. Thank you very much for your comment. We are pleased to hear that you had a great time at our hotel and to hear that you enjoyed the evening entertainment and the Panda Club as well.

On the other hand, we take note regarding the need of improving the adult entertainment. All your comments are greatly appreciated.

We are looking forward to seeing you again next Easter!

Best regards
Intertur Hotels Team

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Reviewed 27 October 2013

Just as a pointer with regards my review, having been travelling abroad for a good 30 years I have been fortunate to experience some great hotels / resorts and enjoyed some truly special holidays, sadly there has also been a good deal that have never quite lived up to the glossy reviews often found in the tour operator brochures.

The Hawaii sadly failed miserably in what are the key basic areas that we all take for granted when saving our hard earned money all year round for what should be a fantastic holiday.

The Good

The Hawaii's location is almost perfect, set in an elevated spot over looking the ocean, fantastic views across the coast line and only a minute away from a superb beach, this is what attracted us to the Hawaii and it genuinely did not disappoint.

The grounds and pool area were spotless and the rooms were of a generous size, modern in feel, great walk in showers and with balconies allowing you to enjoy the perfect views.

The resort centre is only a few minutes walk away, lots of bars and good restaurants, plenty for all tastes and the Hawaii is an ideal base for that stroll back too when your bed is calling.

The Bad

When paying a premium for that All Inc package, key has to be the quality of the food, the Hawaii certainly did not deliver be it either at breakfast, lunch or dinner, the produce was simply of a poor standard, no where near to the quality of the star rating this hotel boasts.


The Very Ugly

How so disappointed that a hotel of this standard could employ the most ignorant, arrogant and un-friendly bar staff I have ever had the misfortune to meet, yes, every year we all get the odd one and of course we all have those favourites that we want to be served by, but this hotel and please my opinion was shared by almost every other person I spoke with agreed that each and every one of them both in the pool and evening bars were a complete disgrace.
Based on how we were spoken too and generally treated we spent almost every evening out of the hotel.


Now if we were inclined we could argue that as the hotel was closing for the season as we were leaving that these guys had had a long summer and were ready for a break, this is simply not an excuse, we found their behaviour a disgrace and management should be aware that this cannot be tolerated.

In addition to the poor service, be aware that the computers are not effectively policed, we were made aware of an incident where porn was being openly viewed by an adult!

Now there were other niggly points that would not normally have warranted a review being posted but for info purposes:

* There is no pool side bar serving the usual burgers / pizza's all food has to be consumed in the main restaurant!
* Sun beds were always reserved early, not a problem for us as we used the beach but annoying for many families wishing to use the pool area.
* The evening entertainment we were told was a joke but I think has been logged previously.


Myself and my family will of course not be returning to this hotel and yet will return to the lovely part of Majorca that is Palma Nova.

  • Stayed: October 2013, travelled with family
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2  Thank Paul F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Alua Hawaii Mallorca & Suites, responded to this reviewResponded 18 November 2013

Dear Paul F. Thank you very much for all your feedback. We are really sorry to hear that you didn't enjoy your stay at our hotel. First of all, we will investigate all what you say about our bar staff (even though we are not used to receiving bad comments about their work) and we will take all measures needed to solve it due to, for us, a nice customer service is the most important service to be guaranteed.

On the other hand, we take note regarding the need of improving the AI service. We always try our best to offer a good selection of food and always with a good standard of quality and variety. However, it is not always easy to satisfy the taste of all our guests. This way, we will do our best to improve this service in the future. All your comments are greatly appreciated.

Finally, we take note regarding the last points mentioned and we will do our best to improve all them.

We hope you give us the chance to accommodate you again in the future.

Best regards
Intertur Hotels Team

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Reviewed 27 October 2013 via mobile

This hotel had everything we had hoped for! The rooms are reasonable and clean and it doesn't matter on which side of the hotel your room is located, the view is amazing from every room. The food was very good even though we got a little bit tired of it in a week. Maybe the best thing of the hotel is its staff! They are very friendly, humorous, and always give some advices to a tourist. The hotel is full of British and you hardly see people from other countries! We were there with three friends and this hotel is focused on families and giving entertainment for them. But we did enjoy and I recommend this hotel to everyone!

Stayed: October 2013, travelled with friends
1  Thank Ville N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Alua Hawaii Mallorca & Suites, responded to this reviewResponded 18 November 2013

Dear Ville N. Thank you very much for your comment and for recommending our hotel to other users on Tripadvisor. We are really happy to hear that you enjoyed your stay with us and to hear that everything was to your liking.

We are also glad to receive such good comments about our staff. We will forward your comments onto them.

We are looking forward to seeing you again very soon.

Best regards
Intertur Hotels Team

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Reviewed 27 October 2013

Just arrived home yesterday from 2 weeks in Majorca! This is the second year we have stayed at the Hawaii hotel and as a family of four we had a fantastic time, our hotel room had plenty of space for the kids to play and move around whilst we got ready to go out. The food was great, fresh and lots of choice, the staff were friendly and couldn't so enough help. The kids had a fantastic time in the kids panda club (needed extra baggage for all the things they made and medals they won) they did lots of art and played a variety of sporty games, met a lot of new friends leaving my husband and I to relax by the pool without feeling guilty, then the mini disco after dinner was also great for them and my husband and I both helped out being panda and joining in. Even the entertainment was good for kids and adults alike.

The hotel is only 2 minutes from the beach and shops. As you can see we just loved the hotel and if we get chance to go back next year we will. If you have kids I would recommend holidaying at the Hawaii its great!!

  • Stayed: October 2013, travelled with family
    • Value
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    • Sleep Quality
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2  Thank Emma R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Alua Hawaii Mallorca & Suites, responded to this reviewResponded 18 November 2013

Dear Emma R. Thank you for your nice review. We are glad to hear that you enjoyed once again your family holiday at our Intertur Hotel Hawaii Mallorca.

We are also happy to hear that everything was to your satisfaction during your stay with us and to hear that your children enjoyed all the entertainment.

Thank you for recommending our hotel and we are looking forward to seeing you again next year.

Best regards
Intertur Hotels Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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