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“First time and exceeded expectations”

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Intertur Hotel Hawaii Mallorca & Suites
Ranked #6 of 39 Hotels in Palmanova
Certificate of Excellence
Preston, United Kingdom
Level 4 Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“First time and exceeded expectations”
Reviewed 19 June 2014

Mixed thoughts after reading trip advisor reviews prior to our visit but we went with an open mind. First impressions were great as the reception area, the terrace area and the views were stunning. The reception area was very clean too. We had an efficient friendly check-in, we did pay for the safe and we did pay for wi-fi (we were staying in a suite so we got wi-fi free for one device).

The room was lovely, the balcony was large with 2 sun loungers and a table with 4 chairs, it also had a covered area which came in handy when reading the paper (delivered free every day). There was a kettle, tea, coffee, a fridge, some nibbles, wine and a few toiletries provided. There was plenty of storage space and I thought the beds were extremely comfortable, extra pillows in the cupboard if required, we were also provided with bath robes and slippers. I can't fault the cleanliness either (I slid around the floor in brand new white socks and not a mark on them), the room was made up every day and we had clean towels every day.

Personally I can't fault the food. I think they do a fabulous job considering the amount of people and different nationalities they are catering for. There is always something for everyone. I liked the little extras that were available like tabasco sauce, olive oil & capers. I also thought the "diet" area was terrific with fat free yoghurts, sugar free jams, gluten free bread & cereal like all bran & weetabix. I could go on for ever about the food but I will finish by commenting on reviews that contain the word "repetitive" ... This is only a thought & an example "What do you have for breakfast at home ?" Cereal ? Several cereals available with a choice of milk. Toast ? Well it's available with every kind of bread imaginable along with a good choice of preservatives (even honey). Bacon, Eggs & Sausage ? Well they too are available. Continental meats and cheeses also available. The fruit section includes melon, kiwi, peaches, apples, bananas and so on. Fair enough if you wanted a beef vindaloo for breakfast that is not on the menu but do you have that at home for breakfast.

I agree with the reviews that the pools are a little small but people forget to mention that there are 2 direct accesses to the sea from the pool area. The direct access to the sea is over pebbles but with those water shoes on it's no problem. The sea is clear, it's calm and what a great spot for snorkelling, loved it.

ALL the staff that we came in to contact with were friendly & helpful. They ALL work very hard and should be treated accordingly ... I hope their "tip" jars and baskets do them justice.

Keep up the hard work and we'll be back. Thanks for a great holiday. x

  • Stayed June 2014, travelled as a couple
    • Value
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Helpful?
9 Thank lesley1071
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca & Suites, responded to this review, 1 July 2014
Dear lesley1071. Thank you very much for your review about our hotel. We are please to hear that you chose our hotel for your summer holidays and to hear that everything was to your liking and satisfaction during your stay with us. We will forward all your good comments onto our staff.

On the other hand, we take note regarding the pool size. We will do our best to improve it in the future.

We cannot wait to see you again!

Best regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Ferryhill
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 19 June 2014

The hotel is in a good location with great views. The reception and the eating area are very nice and clean. The rooms are dated and the beds are very hard we had a room for 4, 2 adults (single beds pushed together) and 2 kids.We had a sea view room. The door to the balcony cannot be locked so if you have small kids and this is a concern it could be a problem. The bathroom door cannot be locked and is made of frosted glass with a large gap around it so there is no privacy. The bathroom wasnt the best sink, toilet, bedet and a shower over the bath complete with curtain, Ive seen better in a 3 star hotel. The pools are very small so you cannot take inflatables into this area (except for swimming aids) which is enforced by the lifeguard. During the day you can only get drinks via the pool bar now we were all inclusive but all that entitles you to is free not so nice weak lager, house cava which was decent, a few cheap spirits and an awful selection of coctails. All the nice drinks are offered at a discounted price but can be found cheaper elsewhere. Being all inclusive you also have to wear a plastic band which we were not a fan of. The food was all buffet food of a decent quality but it was very repetative, breakfast was the same everyday. Dinner/lunch varied slightly throughout the week as did the evening meal which I thought would have a lot of theme nights but only conisted of 2 the week we were there Chinese and Spanish! by day three I was sick of it and started to regret going all inclusive. I thought they would have a better variety and more options so fussy eaters beware. I found the the hotel staff to be not that friendly they were not what I would call a happy family friendly hotel some of the staff were bordering on being rude, we asked if we could hire a pushchair which was 15 euros for 3 days but when they brought it out it was riddled with stains had no foam on the handles and looked like it was due the skip. When we complained they asked us "what do you expect" then said we would be charged even if we didnt take it which we didnt.
The entertainment was the worst every night except Saturday (day off) they do a kids club singing and dancing (same songs every night) Bingo which takes forever followed by a second rate pub act elvis,queen,magic ect. There is better entertainment elswhere.
All inclusive was not as good as I've had elswhere where I could have anything I wanted without the restrictioins this hotel had. Some of our family went half board but the strange thing was they couldnt have any drinks with there evening meal including water unless they paid for it.
The cleaners did a great job and were very nice.
The hotel is a stones throw from the lively Magaluf which tends to get lively after 12.
Overal due to the fact that we had great weather June 10th - 17th and great views we had a
good time but I wouldnt go back.

  • Stayed June 2014, travelled with family
    • Value
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Helpful?
6 Thank Steve T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca & Suites, responded to this review, 1 July 2014
Dear Steve T. All your good and bad comments are greatly appreciated in order to improve all our services and facilities.

First of all, regarding your comment about the "rooms dated" please be advised that last winter all rooms were completely refurbished and redecorated to a 4 star standard. If you find anything that doesn't work properly we recommend you to contact immediately with reception in order to fix it.

Regarding the beverage included in the All Inclusive please be advised that all brochures say that it is included a wide range of local alcoholic drinks, but there is a small charge for certain national, imported and branded drinks.

Regarding your comment about the half board please be advised that Half Board and Full board never include beverage. However, as a good gesture, it is possible to pay a small supplement for enjoying all drinks served by the dispensers.

On the other hand, we take note regarding your comment about the customer service in our hotel, regarding the night entertainment and regarding the size of the pool. Once again thank you for your feedback.

We hope you give us the chance to accommodate you again.

Kind regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blairgowrie, Scotland, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 June 2014

Great hotel let down for adults by poor entertainment only lasting 45 minutes most nights. Entertainments manager more interested in himself than the customers stretching the bingo and kids time into half the adults time, works hard but very self centred. All the staff are very friendly and helpful and nothing is to much to ask.

Room Tip: This would depend on time of year, hot summer sea facing room is in shade all day, when cooler room...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank IainBissett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca & Suites, responded to this review, 1 July 2014
Dear IainBissett. Thank you very much for your feedback. It's nice for us to hear that you enjoyed your holiday in our hotel and to hear that our staff was always very friendly and helpful.

On the other hand, we take note regarding the adult entertainment. We will do our very best to improve it in the future.

We hope you give us the chance to accommodate you again.

Kind regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whitby, England, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 June 2014

We returned to this hotel in April after we were told that it had had a full refit . The hotel is gorgeous very clean and very modern . All staff were very helpful and friendly couldn't do enough for you . We spent most days round the pool and found there were plenty of loungers to go around . The food was amazing loads of choice on everything couldn't fault it at all . Location is great right near the beach and plenty of shops and bars all round the hotel . We had a premium room and when we got there we had robes , slippers and nibbles and wine aswell of lots of toiletries which we did not expect . We also had a choice of a daily paper or a tablet plus free wifi . We will definitely be back to this hotel before the end of the year and I doubt we will stay anywhere else now in the future .

Room Tip: The views from the seaview rooms are amazing , but the rooms on the other side get the evening sun s...
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  • Stayed April 2014, travelled as a couple
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Helpful?
2 Thank Samantha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca & Suites, responded to this review, 1 July 2014
Dear Samantha S. Thank you for sharing your experiences in our hotel. We are really happy to hear that all your expectations were met during your stay in our hotel and to hear that you enjoyed all services and facilities provided in our new Premium Rooms. We will forward all your kind comments onto the staff of the hotel.

We are looking forward to seeing you again in the near future.

Best regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
wigan
Level 4 Contributor
39 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 17 June 2014

its our 3rd time here last time it was a 3 star..and the changes were only small really? reception staff were nice freindly and helpfull always there to help..full marks!! meal times no probs, a tad repetitive but we were there 11 nights, i think our main gripes were that people get up around 6am to save beds around the pool, a chair was tied by a towel to a sunshade to mark their place, isnt that a bit like a dog weeing against a tree? it was good to swin in the sea from the pool area the water was warm and clear, but hard stones near the steps made it difficult to enter the water. entertainment in the evening was cheesy so we went in town for music etc..magalluf is def a nono you are looking over your shoulder, not safe at night. a special mention to JUAN the resturaunt worker we had lots to talk about with the world cup being playes and had to take some stick when a mouthy fat cockney was stopped from filling his water bottle at the dispenser, he had just had his mouth around the bottle top!! ugh! agood time was had!!

Room Tip: email to request room, but they cant promise.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank robertoWigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca & Suites, responded to this review, 1 July 2014
Dear RobertoWigan. Thank you for your review. We are glad to know that you enjoyed your third stay in our hotel and to hear that our staff was always friendly and helpful. We will do our best to improve the sunbed situation mentioned in your comment. All your comments are greatly appreciated.

We are looking forward to seeing you again in the near future.

Kind regards
Intertur Hotels Team
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Rubery, United Kingdom
Level 4 Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 16 June 2014

Where to start.. Reception staff were absolutely amazing, we wanted to visit a market nearby and the lovely evening receptionist printed us off some bus timetables and some helpful information. We have also ordered a birthday cake with them and picnics and had no problems whatsoever!
Restaurant staff were amazing but unfortunately the same can't be said about the food. We were booked all inclusive and i must say i am a fussy eater anyway but other members of my family also found it difficult on some nights. Most guests in the hotel were british but most of the food was very continental and was poorly labelled. I also had to chase after my plate as one of the waitors took my food when i was half way through my meal.
Rooms were well decorated and bathrooms were lovely. They had everything we needed but only two english tv channels, not a problem for us as we didn't spend much time in our room but if you had to go to your room early with small children you'd be pretty annoyed. Also although they do provide hair dryers i would advise taking one as they are like toy hairdryers and take forever if you have thick hair. Rooms are spotless and the maid service was excellent.
Day time entertainment is geared towards males, i found it was mainly snooker and shooting so women had to please themselves. Evening entertainment started very late for people with small children and was poor quality on some nights.
Pool bar staff were lovely and very funny but in the other bar were extremely rude and only smiled to tippers! I am always polite and pleasant but found it difficult with them!
I went on holiday in may and the pool was very cold noone was ever in the pool apart from a few small children, considering they don't have an indoor pool you'd think this would be a priority.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank Chantelle91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca & Suites, responded to this review, 17 June 2014
Dear Chantelle91. Thank you very much for your feedback. We are pleased to hear you had a brilliant holiday in our hotel and to hear that the most of our staff were always friendly and helpful (we will investigate what you say about our bar staff in order to improve our customer service).

We will also take note regarding all commented about the food served during meals, the British channels and the entertainment in order to improve our services. All your comments are much appreciated.

We hope you give us the chance to accommodate you again if you return to Palmanova in the future.

Kind regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portrush, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 June 2014

Once again another fantastic holiday at the Hotel Hawaii. Toni you really made it so enjoyable for all the family. Thank you so much. Great food, friendly staff and hotel very clean. See you again next year. Paddy, Tori, Reagan & Erin xx

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank torimcg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca & Suites, responded to this review, 17 June 2014
Dear torimcg. Thank you very much for your review. We are pleased to know that once again you had another fantastic holiday in our hotel. We will forward your comment onto our staff and especially onto Toni the entertainer.

Once again thank you for choosing our hotel for your summer holidays and we are looking forward to seeing you again next year.

Kind regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Intertur Hotel Hawaii Mallorca & Suites

Property: Intertur Hotel Hawaii Mallorca & Suites
Address: Calle Torrenova 1, 07181 Palmanova, Calvia, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Palmanova
#4 Family Hotel in Palmanova
#5 Luxury Hotel in Palmanova
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Intertur Hotel Hawaii Mallorca & Suites 4*
Number of rooms: 299
Official Description (provided by the hotel):
The Intertur Hotel Hawaii Mallorca & Suites is an all-inclusive hotel in Mallorca offering bed and breakfast, half-board and full-board accommodation, perfect for families and couples looking for the perfect holiday in Palma Nova in a good value hotel and with the best rates available. Situated by the sea, most family rooms at the Intertur Hotel Hawaii Mallorca & Suites offer fantastic views over the bay of Palma Nova as well as offering a quiet family atmosphere, and a wide range of activities both for children and adults: the perfect match to spend unforgettable holidays with your family. New for 2015 - the addition of the Hawaii Suites Building situated across the street from the hotel (main building). The Suites Building will be totally renovated and will consist of Junior Suites and 1 Bedroom Apartments (both without seaviews). In the Hotel which is classed as the main building you will find panoramic terrace overlooking Palmanova bay, miniclub, swimming pool and terraces with private access to the sea, garden, gymnasium, ample buffet, Chill-out terrace ... In the Suites Building you will find a swimming pool, conference room, and a relaxing pool bar. There is also a panoramic Chill Out terrace which is exclusively for adults only (from 19:00 to 24:00. Weather permitting). Choose between All-inclusive, Bed and Breakfast, Half-board (includes breakfast and dinner. Beverage not included), Full-Board (includes breakfast, lunch and dinner. Beverage not included) or Bed Only in our hotel in Palma Nova and enjoy a real holiday! Check-in time: 14:00 Check-out time: 12:00 ... more   less 
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Also Known As:
Hawaii Mallorca Hotel
Hotel Hawaii Majorca
Hotel Hawaii Palma Nova
Hawaii Mallorca Palma Nova
Hawaii Hotel Palma Nova
Hotel Hawaii Mallorca
Intertur Hotel Hawaii Mallorca & Suites Palmanova, Majorca

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