We arrived with our two children at around midnight. The staff were helpful, our room was very clean and we were really happy. We went straight to bed. Not long after this we were woken by the noises coming from the air conditioning. We turned it off, but the noise continued. The walls were vibrating and it rumbled on and off and by 4 am, I went to reception to inform them that we wouldn't sleep due to the noise.
The night receptionist, Sheriff, was so helpful. He came to the room, heard the noise and apologised that he couldn't do anything until the morning. He was so nice, we knew if he could do something there and then he would have. We managed another hours sleep around 5.
Before breakfast we went to reception, they apologised, offered us a new room after breakfast and were so helpful. We had breakfast and returned to reception, where another apology and upgrade was waiting for us. They had already found the problem, a broken air conditioning unit on the roof I think, but we could still move rooms.
The superior room is lovely, the standard room was great too though. The pool is brilliant, a bit cold but then i tend to find they usually are this time of year. Clean, with plenty of beds, but not quite as many parasols. The buffet breakfast had lots of choice, including soya milk which we thought was a nice touch. We visited the kid club which is open between 11 and 12, it has a couple of crafty things to do with your children. The girl Angie was really attentive to our daughter. Its a family hotel, but not with a kids club or loads of activities. It suits us perfectly though.
So, in my opinion, rocky start which I don't believe was their fault, they couldn't do enough to resolve it and went above and beyond. Clean, well kept hotel. Deserves its 4 star status. We booked direct and received a complimentary bottle of wine, free WiFi in the room and free pool towels. They have also offered us extended check out on our final day.
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- Also Known As:
- Ponent Mar Palma Nova
- Ponent Mar Palmanova, Majorca