Me and my partner have just got back from a week in Mallorca. Delfin playa was not actually the hotel we had booked - however as our hotel was having a 'problem with the plumbing' we were moved to the delfin playa for 4 nights.
Upon arrival at the delfin playa we were greeted by an extremely grumpy spanish night porter who clearly did not want to talk to us. He gave us our room key and no other info about the hotel. So we had to ask about times for breakfast, lunch etc. He then told us the WRONG times for breakfast stating it was 7-9am when it was actually, we found out the next day, 8-10am. Why let staff run the desk who know so little about the hotel? Some other questions we asked he couldn't answer at all.
When we got to the room we were so disappointed. Pretty sure we may have been given the worst room possible in the entire hotel!! It was on the 3rd floor (which was actually only one floor up) so we ended up looking out onto the flat roof of the hotel entrance. It was loud, smelly and we were constantly joined by fag ends landing on the room sending an awful smell into our room. The bathroom was tiny and didn't even have any shelves to put your stuff on? So you had to leave all your toiletries in the main room and walk backwards and forwards to get them!
DO NOT TRUST THE MANAGEMENT!!! We were made to look complete fools by the manager Benito who told us one thing, and our actual hotel another. The communication between the two hotels was horrendous and left me in tears on two occasions. Upon arriving at our actual hotel after 4 days, the manager their basically told me that everything Benito had said was incorrect regarding our stay and we were completely blind sighted!! Is this the new thing in hotels to lie to your guests and leave them high and dry?! We werent even allowed to use the hotel phone to talk to our actual hotel so i ended up using my mobile at a ridiculous charge!!!
Good things? The hotel is right on the beach and i would say that is the ONLY good thing. Food is terrible with around 5 trays of food per night + chips + bread. Needless to say we went hungry on more than one occasion. I feel sorry for the staff who work here because some were genuinely lovely, especially the ladies around the bar/restaurant, but they are totally let down by poor management.
All i can say is thank god we didnt have to stay here for more than 4 days....
- Official Description (provided by the hotel):
- Located on the sea front, facing Palmanova's Blue Flag beach, this hotel consists of a main building and an annex. It has been completely refurbished and offers 6 outdoor pools, most with swim ups, and a Spa with free indoor pool, whirlpool tub, hydrotherapy, Turkish bath, sauna and gym, as well as massage cabins. The modern, air-conditioned rooms come with a balcony and most have sea views. All have a free safe, fridge, satellite LCD TV and coffee & tea making facilities, as well as a bathroom with bathrobes, slippers and a hair dryer. The Privilege rooms have exclusive daytime access to a roof-top pool and bar with spectacular views. In addition to the buffet restaurant and the pool’s snack bar, there is a gourmet à la carte restaurant and a fully-equipped 2300 sq ft. Conference and Banquet Hall. There is a dress code for both restaurants. Other services include: free Wi-Fi, private parking, porter service, pool towels and laundry services. The hotel is wheelchair accessible. ... more less
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- Also Known As:
- Delfin Playa Palma Nova
- Senses Palmanova Majorca