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“An aboslute disgrace!!!!!!!!” 1 of 5 bubbles
Review of Senses Palmanova

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Senses Palmanova
Ranked #24 of 39 Hotels in Palmanova
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“An aboslute disgrace!!!!!!!!”
1 of 5 bubbles Reviewed 28 April 2014

Me and my family have just got back from a week in Palma nova. We had booked to stay at the delphin playa expecting a 4star hotel.......no way in a million years is this a 4star hotel. On arrival with four suitcases and two toddlers in pushchairs we found they had no porters to help us. Then a very ignorant reception man gave me my room key. After struggling to take luggage and children upstairs I opened door to our room and just wanted to burst into tears it was so horrible four single beds all cramped in one room that over looked dirty satellite and street you wouldn't have wanted to let your dog sleep in there. I then went back to reception and ask for a sea view room and was told no so I ask for manager who turned up on moped ten minutes later I explained the situation to him he went off came back with another room which to be far was ok still not 4star but we thought we could put up with it. So we unpacked and went for a walk came back got dressed for dinner went to restuarnt to find the most awful selection of food anyone could have possibly put together. There were about 5 different selections it wasn't fit enough for pig food. I was so distressed I just wanted he next flight home. My husband tried calming me down so we went for a walk and found an Amazing hotel went in and booked to stay there for the rest of the week Hotel Santa Lucia!!!! Also a 4star hotel and it was everything we had expected and more. We went stRaight back to our hotel packed and checked out lady on reception ask why we was checking out, so I explained everything to her she just said ok and give me back my passports no offer of trying to resolve the situation. Lucky enough we found a fantastic hotel and was able to enjoy our family holiday. But please please do not waste your money and book here.

Stayed April 2014, travelled with family
Helpful?
2 Thank EMY S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puri F, Community Manager at Senses Palmanova, responded to this review, 30 April 2014
Dear EMY S,

We're very sorry not to have met your expectations. We will keep on working to satisfy all our customers.

Regards,
Puri F.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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425 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
  • Czech first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Imatra, Finland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 22 April 2014

We made quick decision for 1 week holiday in Mallorca and took the hotel remaining at the last moment of the reservation. We got three star hotel, but stayed there only one night. After having spent there one night and one day we found several reasons for changing the hotel. Luckily there was free rooms in Delfin Playa. The service at the hotel was hospitable, both accomodation and public facilities were really worth of 4 stars and we appreciated that a lot after the first experience in the hotel, belonging to category of "low cost travelling". Delfin Playa with with their friendly staff made our holiday. Thanks for that. We really can recommend this hotel for people coming from Scandinavian countries, appreciating quality, relaxing holiday.

Room Tip: If you select the rooms on seaside of the hotel, you will get a nice view. The balcons are clean an...
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  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Steppi A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puri F, Community Manager at Senses Palmanova, responded to this review, 24 April 2014
Dear Steppi A,

Thank you very much for your kind words.

We all are happy to know that our hospitality helped you and your family to enjoy the holidays. Your message it's been forward to our colleagues.

We look forward to see you back again... =)

KInd regards,

Puri F
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Solihull, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 bubbles Reviewed 20 April 2014

Me and my partner have just got back from a week in Mallorca. Delfin playa was not actually the hotel we had booked - however as our hotel was having a 'problem with the plumbing' we were moved to the delfin playa for 4 nights.

Upon arrival at the delfin playa we were greeted by an extremely grumpy spanish night porter who clearly did not want to talk to us. He gave us our room key and no other info about the hotel. So we had to ask about times for breakfast, lunch etc. He then told us the WRONG times for breakfast stating it was 7-9am when it was actually, we found out the next day, 8-10am. Why let staff run the desk who know so little about the hotel? Some other questions we asked he couldn't answer at all.

When we got to the room we were so disappointed. Pretty sure we may have been given the worst room possible in the entire hotel!! It was on the 3rd floor (which was actually only one floor up) so we ended up looking out onto the flat roof of the hotel entrance. It was loud, smelly and we were constantly joined by fag ends landing on the room sending an awful smell into our room. The bathroom was tiny and didn't even have any shelves to put your stuff on? So you had to leave all your toiletries in the main room and walk backwards and forwards to get them!

DO NOT TRUST THE MANAGEMENT!!! We were made to look complete fools by the manager Benito who told us one thing, and our actual hotel another. The communication between the two hotels was horrendous and left me in tears on two occasions. Upon arriving at our actual hotel after 4 days, the manager their basically told me that everything Benito had said was incorrect regarding our stay and we were completely blind sighted!! Is this the new thing in hotels to lie to your guests and leave them high and dry?! We werent even allowed to use the hotel phone to talk to our actual hotel so i ended up using my mobile at a ridiculous charge!!!

Good things? The hotel is right on the beach and i would say that is the ONLY good thing. Food is terrible with around 5 trays of food per night + chips + bread. Needless to say we went hungry on more than one occasion. I feel sorry for the staff who work here because some were genuinely lovely, especially the ladies around the bar/restaurant, but they are totally let down by poor management.

All i can say is thank god we didnt have to stay here for more than 4 days....

Room Tip: Ask for a sea view - all other rooms are not worth paying for
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  • Stayed April 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Tiggi93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puri F, Community Manager at Senses Palmanova, responded to this review, 24 April 2014
Dear Lottie_Emma

We regret that your experience with us was not as expected.

We have made the appropiate inquieres, and our staff told us that you seemed so happy to be with us and that you were always kind with us. In order to explain it, we will send you a private message.

Anyway, we want to clarify that our staff never lies and that our rules require to do our best for helping our guest. We all are qualified professionals to do our work excellently, so we are legit.

Kind regards,
Puri F.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 11 February 2014

This hotel is in the perfect location that is the only thing good for it .I wasn't going to write anything but it's really not that good ,if you want evening entertainment this is not for you there is hardly any and if there is it caters for the Spanish ,and it is very poor .I'm 24 and I was bored out of my head and has to spend money going out every night the snack wasn't open which was rubbish and the whole hotel was full of Germans ,the only other English I saw in the hotel the whole holiday was a couple my age who didn't like the hotel either, the food was ok but a lot off fish .the gym was all broken and the swimming pool was dirty ,and people put towels on the beds and go out for the whole day nothing gets done about it, the bar waiter was very rude and didn't make convo with us, the receptionist were very good with helping with are problems, are balcony was intop of the kitchen and had a massive van so was very noisy. would never go back but palma nova is a very lovely place but choose another hotel.

  • Stayed July 2013
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Jojo24198922
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puri F, Community Manager at Senses Palmanova, responded to this review, 18 February 2014
Dear Jojo24198922,

We regret to know that your experience has not been up to expectation. We take into account every single comment of our guest and work in order to improve our services and products.

Hope you could give us a chance.

Regards
Puri
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 24 November 2013

The only positive about this hotel was the cleaning staff, they were so lovely and kind, also the young lady at the reception was very helpful when it came to looking for sites to see, every other staff member seemed preoccupied and busy, the "entertainer" was slightly intimidating and as we were leaving to return home came to us and asked us to write a good review for the hotel, which was very rude. there was no entertainment for anyone young, (early 20's- mid 30's) only 2 things in the "gym" were working, when it comes to booking the hotel i feel as though people should be made aware that there is an older side to the hotel, which we stayed in, there was no mini fridge which meant that drinks would get warm very quickly, for a warm climate this is silly as we had to constantly go buy cold drinks or request a cup of ice from the bar. the hotel is great if you just want a place to lay your head at night because the beach and surrounding area is lovely. other than that, not a 4*

  • Stayed September 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank shorty4693
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puri F, Community Manager at Senses Palmanova, responded to this review, 29 November 2013
Dear Mrs Shorty4693,
Thank you to take a time writing about your stay in our hotel.
We're happy to know that our work was good for you, and we take note of every tip that was not enough fine as your point of view.
Thak you to help us to improve our services.
Regards,
Puri F
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 bubbles Reviewed 9 October 2013

Even though I thought this hotel was clean. there was no fridge/mini bar! In a hot climate you like to bring drinks back to your room.... There wasnt even any bottled water Even if there was you couldnt keep it cold There was a spot for one but nothing in there! Very unusual for ANY hotel There was no tea or coffee making facilities No welcome pack or ironing board or iron Dont count on there being a room for you Even if you paid months in advance!!!! We had booked two rooms and was told there was a slight problem We had come all the way from Australia!!! Very un professional Location Great..... Pool OK Breakfast good..... Four star,,,,, No way

Room Tip: If your a couple ask for Matromony room Otherwise it will be two single beds pushed together!!
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  • Stayed September 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank mintyman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puri F, Community Manager at Senses Palmanova, responded to this review, 11 October 2013
DearGazza401,
As we told to your colleague, we are really sorry that your experience has not met your expectations. We will take into account all your tips.
Kind regards
Puri F.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Luton, United Kingdom
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 7 October 2013

Do not be put off by some of the not so great reviews. We have just arrived back from a four night stay in the Delfin Playa and had a fantastic break. Gabriel the hotel director and Javier one of the receptionist went out of their way to help and assist us and incredibly helpful and professional. The rooms were large and very clear, we has room 231 and air conditioning was good. The food was great and we had lots of choice and variety and it was always hot. The pool area was quiet and very relaxing. I would definitely recommend this hotel and will be going back. The hotel had entertainer called Karuna and she was very professional and had great rapport with all her guests, she was friendly and got all the guests involved.

Room Tip: We had 231 and this was a very clean and spacious room.
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  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Starbar1414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puri F, Community Manager at Senses Palmanova, responded to this review, 9 October 2013
Dear Starbar1414,

Thank you very much for your kind words! Javier and Gabriel are glad to know that hey helped you, and also Karuna, who is happy to know that you got a nice time between us.

If you want to be updated about our activities and offers, fan our fanpage on facebook facebook.com/delfinhotels

Kind regards,
Puri F
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Senses Palmanova

Property: Senses Palmanova
Address: C/Hermanos Moncada, 17, 07181 Palmanova, Calvia, Majorca, Spain (Formerly Delfin Playa)
Region: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Palmanova
#7 Family Hotel in Palmanova
#16 Luxury Hotel in Palmanova
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Senses Palmanova 4*
Number of rooms: 192
Official Description (provided by the hotel):
Close your eyes. Feel the sea breeze coming from a beach of crystalline waters and fine golden sand, the reflections of the pool in your room, the bubbles of your whirlpool bath through your skin ... You are not dreaming. You are at the Senses Palmanova Hotel 4 * Plus in Mallorca. Feel the most exclusive Mallorca in a new, elegant and modern hotel on the beach of Palmanova. Our modern design and the delicacy of our facilities make this hotel an ideal place to enjoy the essence of Majorca. Discover all your senses and enjoy them on your holidays! ... more   less 
Reservation Options:
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Also Known As:
Delfin Playa Palma Nova
Senses Palmanova Majorca

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