Me and my partner have just returned from a week's stay, along with family - all together there were 5 of us - 3 in one room , 2 in another. The family we travelled with had been to this hotel twice before, and on their reccommendation we decide top give it a shot. Having stayed in Palma Nova before, we know the area and couldn't have stayed in a better loacated hotel. You get a sea/beach view from every room in the hotel, although the pool side rooms are better as these get the most sun. The pool is small based on the size of the hotel, although the beach is a stone's throw away. If you prefer the loungers by the pool, I suggest get up early but don't leave your towel on a bed longer than 1 hour unoccupied as guests do have the right to remove them, if you haven't been there. This could work in your favor as you can acquire a bed under those circumstances. There are more loungers up the stairs from the pool area to the sun terrace, where you get a brilliant sea view. We went all inclusive, which was a fantastic choice. You can take drinks onto the beach as they are given in plastic cups. TIP: if you don't ask for a large drink you will get a small one, very handy to know as cocktails come large also! There is a very good choice of drinks in the AI option, which covers all local drinks and also alows you to purchase other drinks for 50% of the price and snacks for 30%. Some of the staff are quite strict on the rule of only getting 2 drinks at a time, where some staff are more relaxed. Simple solution is to put down the drinks and que again. In the restaurant there is a self serve beer pump (mahou) red wine, white wine, fizzy drinks and water - which is from a purchased bottle, not their tap supply. The drinks are situated in the all inclusive area or the restaurant, away from where people on half board basis sit. This is the reason people feel separted but if you had paid to use these pumps and people on half board hadn't you would be pretty annoyed they were getting the drinks for free. As we travelled with family, we wanted to sit together as a 5. The waitresses insist on placing you on a table of 4, which is very cramped! Seen as they are very slow at re setting tables, if you ask them to re set a larger table instead of squashing you onto a table for 4, they will do this albeit with a huff and a puff. The continental breakfast option starts at 10.30 after normal breakfast but don't just expect continental items such as toast, pastries and cereal, they also put out fresh cooked breakfast items out so really you can call this late breakfast. The food is fantastic, there is always a great selection, even for vegetarians as one of our party was and he had something different very day. The rooms are quite small when you have 3 people in them as all they do is place an extra bed into a twin room. There are however suites on the 8th floor, which I am unsure on the size but the balcony's are much bigger which would indicate the rooms could also be slightly bigger. One of the two beds in our room was very spongy and soft, which is not good if you have a bad back, although the other bed was very hard, so we had a choice. If you have a late flight home and require a late check out, you may wish to save a few £'s by booking one when you get to the hotel. This will cost you 35euros but it is not guaranteed. You can only check if there is availability on your day of departure, and although the reps will advise you to go down after 9am, I went down at 8am stood behind someone who booked a late check out room no problem when I asked for one I was turned away and told there were none. (although the guy in front of me had the choice of 2 different rooms, only taking one, the remaing must have vanished into thin air) WARNING The reception manager (pepe or pele) is an arrogant, natsy piece of work! However Vicky on recpetion is fantastic and deserves promotion!!! They do offer courtesy rooms for half an hour but the last slot is 20.30 - 21.00 .The three main reps at the hotel (Steven, Lorraine and Lyndsay) are majority of the time helpful, although it seems Lyndsay has a bit of a chip on her shoulder (or it could have been a bad week for her) Although when we asked the waitress to rest a table suitable for 5 rather than be quashed onto a 4, Lynsday was heard talking to anohter rep saying 'I feel sorry for the waitresses' Sorry but we were not going to have 5 adults squashed elbow to elbow on a table only fit for 4.You may read that all inclusive drinks stop at 12 noon on your day of departure, the rep advised to keep your band on as none of the bar staff are aware of your departure day and when you get drinks, there is no way of finding out as you are not asked for room numbers or anything. The hotel cleaners work all day, is kept to a very high standard. There was one day when there was a cockroach in the ladies toilet inthe lobby, next to the overflowing paper bin. When I told the recpetion, he got the cleaner to go in and she she dealt with it straight away. That was the only one seen all week! If like us you have read the 7 terrible reviews and have doubt in your mind - no need, our standards are quite high when it comes to hotels and the food, and we will definately be returning to this hotel. Dont' be put off by the petting moaners who review this hotel badly.
- Official Description (provided by the hotel):
- The Globales Santa Lucia Hotel in Mallorca is located in the best area Palmanova, positioned on the sea in between the beaches of Son Matias and Palmanova. The main floor areas of this hotel in Palmanova, are spacious, with lovely lounges and climate controlled dining room with an exquisite buffet, a pool bar with snacks. At night there is live music and entertainment, including cabaret shows and dancing. The hotel has outdoor swimming pools for adults and children and an indoor heated swimming pool in the winter where you can also enjoy a jacuzzi, sauna and Turkish bath. ... more less
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- Also Known As:
- Santa Lucia Palma Nova
- Hotel Santa Lucia
- Globales Santa Lucia Hotel Palmanova, Majorca