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“Not 4* Quality”
Review of HSM Madrigal

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HSM Madrigal
Ranked #34 of 52 Hotels in Peguera
London, United Kingdom
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Not 4* Quality”
Reviewed 24 August 2014

Just returned from Peguera, Majorca which is a fabulous holiday resort - shame about the hotel. The Madrigal has two sections, Self Catering Apartments and Hotel Rooms. Although we were half board clients, on arrival we were allocated Self Catering Apartments. These apartment rooms left much to be desired, being dark, rather cramped accommodation with a pervading damp odour and dingy décor, plus a general air of aged unkemptness. We were a female party of 2, with a booking for separate rooms. One apartment was on the 1st floor the other on the 4th floor. After complaining about the unacceptable state of the rooms to the Reception staff, we were immediately offered a room change the following day, and were allocated two rooms on the same floor in the Hotel Room section. This accommodation was of a better standard and appeared to have been either refurbished or built at a later date than the rooms in the Apartment block. The Madrigal is located in a good position for the beaches, local shops and restaurants, however I would recommend booking room only! Do not expect a restaurant, this is Canteen Standard only and the food basic and uninspiring. Evening entertainment was of the "HI DE HI" variety! The Reception Staff were as helpful as their command of English allowed as this is not an International or Cosmopolitan Hotel, the majority of the cliental being German. Would I stay here again? No! However the Resort is lovely and so was the weather.

  • Stayed August 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank LIS S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Madrigal, responded to this review, 28 August 2014
Dear guest,

Thank you for your evaluation and remarks.

After having read your critique with care, we apologise that our hotel did not meet your expectations. We much appreciate the remarks and suggestions of our guests.

The weekly evaluation of the quality and the client’s feedback on websites of officially recognized online gateways proves the high standard of service and customer satisfaction.

We feel sorry that the apartments did not satisfy your demands. We would like to inform you that our hotel offers Junior Suites, which are completely refurbished and make your holidays even more comfortable and relaxed. A modern and minimalist space, decorated in warm and Mediterranean colours.

Regarding the location of the apartments in different floors, we apologise for the troubles caused but our staff makes all they can to fulfil all client's wishes. Anyway, the accommodation of the guests depends on the availability at the day of your arrival, which is why reception staff could not give you rooms next to each other. We are happy to know that your complaint was dealt quickly and efficiently the next day.

Our restaurant offers a big choice on warm and cold dishes in the form of a buffet three times a day and for extended meal times. Fresh meat, fish and vegetable-based meals are always on offer and we also have a great variety of desserts, including fruit of all kinds.

We would like to confirm that, for the assurance of the quality of our service, we have forwarded your concerns to the central quality department of our hotel chain in order to ensure improvement where possible.

We would be happy to have the opportunity to change your mind about Hoteles Saint Michel and would gladly welcome you again in our hotel or in one of the hotels within our “Hoteles Saint Michel” chain in Mallorca.

Wishing you all the best,

HSM Customer Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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75 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Cardiff, United Kingdom
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 September 2013

Best Holiday ever at Hotel Madrigal, the staff were great, the food good, a beautiful room,lovely pool, and wide range of activities to the beach shops, Very close to beach and shops
Top Marks from me.

Room Tip: Our ground floor room was gorgeous.
See more room tips
  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank valc0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Madrigal, responded to this review, 23 September 2013
Dear guest,

we are grateful for your evaluation and your commentary.

We are glad to know, that you liked our hotel and its location and that
you have spent a good vacation

We have noticed your opinion and your suggestions and we passed this information to the person , who is in charge of your concern.

Our employees will be happy about your positive remarks.

We would be happy to welcome you again in our hotel or in one of the hotels of our hotel chain “ Hoteles Saint Michel” in Mallorca.

Sincerely yours,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wales
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 20 September 2013 via mobile

Wonderful week in the HSM Madrigal in Pegeura. Quiet location but close to beach, shops, restaurants and local buses. Stunning room with terrace, excellent food and pool area. Staff were so friendly and helpful. 5 star hotel at 4-star prices. Highly recommended. We'll be back soon!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank METWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Madrigal, responded to this review, 23 September 2013
Dear guest,

we are grateful for your evaluation and your commentary.

We are glad to know, that you liked our hotel and its location and that
you have spent a good vacation

We have noticed your opinion and your suggestions and we passed this information to the person , who is in charge of your concern.

Our employees will be happy about your positive remarks.

We would be happy to welcome you again in our hotel or in one of the hotels of our hotel chain “ Hoteles Saint Michel” in Mallorca.

Sincerely yours,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lviv, Ukraine
Level 4 Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 13 July 2012

We stayed in this hotel with my husband for 2 weeks in June-July 2012. We were looking for a quiet place to have a rest after living in the rhythm of the big city. Brilliant choice! Super hotel! Very quiet, heartily warm,cozy,clean. Main tourists - germans (it seemed to us about 80%),couples and couples with children, so if you are looking for disco and night parties - it is not the right place to go. We liked the discipline here - animation ends at 22.30,bar closes at 00.00,so you can really have a rest at night. But there is always the issue of human factors - so your neighbors and their culture and upbringing is the key to your peace of sleep:) We were lucky in that:)
Rooms were cleaned every day,white towels were new,really clean and white:) It was nice to have marble floor in the room - pleasant to walk barefoot:)
Staff of this place is really amazing - friendly,smiling, helpful,cheerful (especially barmen and waiters).Food in the restaurant was various,good, tasty (maybe not meat,but fish,desserts,fruits - for sure). Thank you!
Our dear followers,you should know that this hotel is situated in a quiet area of Paguera, but you need only a few minutes and 100 metres on foot to reach the one of Paguera's beaches and the Bulevar (main street) where all shops and restaurants are situated. But for sure, this city is for quiet rest too:) But it's easy to get to Palma by bus or taxi if you sometimes need parties:)
You can have fun and see the beauty of Mallorca with the help of different travelling agencies which offer you adventures and trips at the main street of Paguera.
You should really remember that you make your own holidays and your hotel is your home - to have a rest after having this fun:) Yes, it's about HSM Madrigal - a peace of quiet Paradise in Mallorca.We can really recommend this hotel to anyone who looks for a quiet stay at the cozy place.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Elena M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Customer Service at HSM Madrigal, responded to this review, 18 July 2012
Dear Guest,

thank you for your nice comments and for share your expierences with us. We are glad to know that you liked so much our hotel and specially our good location. We hope to see you again in Hoteles Saint Michel!

With kind regards,

Your
HSM
Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warsaw, Poland
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 July 2012

We stayed in this hotel for 2 weeks in June 2012 with our 1 year old son. We got an apartament consisting of a bedroom (about 10 m2), bathroom, and a living room with a "kitchen" part (about 15 m2). Everything was very clean, but a little bit old-fashioned (especially wooden wardrobe in the bedroom and the bathroom). Food was good, tasty. On the one hand I expected more varied buffet (hot and cold), but on the other hand there was plenty of fruit and fish, which was definitely a plus. IStaff in this hotel is really amazing! Very helpful, nice, smiling people. Thank you!
Hotel is situated in a quiet area, but you need only a few minutes to reach the one of tree Paguera's beaches and the main street where all the shops and restaurant are located. Overall it was a very nice stay and I can recommend this hotel to anyone who looks for a quiet, intimate place and is not expecting a modern design and very impressive buffet.

Room Tip: There are 2 buildings: one has 2 floors and there are mailny apartments, old fashioned, the other bu...
See more room tips
  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Anna F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Customer Service at HSM Madrigal, responded to this review, 5 July 2012
Dear Guests,

thank you for your nice comments and for share your expierences with us. We are glad to know that you liked so much our hotel and our Staff. We hope to see you again in Hoteles Saint Michel!

With kind regards,

Your
HSM
Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bratislava, Slovakia
Level 3 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 22 July 2011

We stayed in this hotel only 3 night cause we were moved from other hotel, cause they were overbooked. The kitchen here was excellent, lots of fruits, vegetable, sea food, drinks as well. Wow!!! Animator, was funny guy, we had lots of fun, also with people from the bar :-) Just the reception staff, very poor informed, the attitude was terrible. Reception is first meeting point were guest meets the hotel, staff needs to be friendly and have informations!!! There was free internet connection and when I asked why the internet is not working, the aswer was like... I dont know... Staff needs to know everytime, thats why we pay for... Reception staff could show little bit of more interest!
Pool very nice and clean, rooms too. Just the fridge could be working.
Janka , Slovakia

  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Jana_0805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, hsm customer service at HSM Madrigal, responded to this review, 27 July 2011
Good afternoon,

thank you for your nice comments. We are glad to know that you liked our hotel and our restaurant. And about your comments regarding the reception, we apologize and will try to get better from now one. We hope to see you again in Hoteles Saint Michel.

With kind regards,

HSM
Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 July 2011

Just got back from relaxed few days, mostly German holiday makers at this resort, excellent value as i stayed all inclusive, always something on menu to choose from, breakfasts cereal,fruit,pastries toast egg bacon sausage, tea coffee juices bucks fizz. Lunch pasta soup salad meat fish cakes loads of desserts fruit wines beers, dinner same. . Bar cocktails generous spirits beers soft drinks coffee tea machine nice cake in afternoon. Nice room, staff do speak English aswell as German, very friendly and helpful. Limited entertainment, shows two three times a week,

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bellaSunday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, HSM Customer Service at HSM Madrigal, responded to this review, 12 July 2011
Good morning,
Thank you for your nice comment. We are happy to know that you liked so much our Hotel and the cocktails of the bar. See you next time in Hoteles Saint Michel!

Your
HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about HSM Madrigal

Property: HSM Madrigal
Address: Calle Almendros 7, 07160 Peguera, Calvia, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Calvia > Peguera
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Suites Swimming Pool
Hotel Style:
#14 Luxury Hotel in Peguera
#16 On the Beach Hotel in Peguera
Price Range (Based on Average Rates): ££
Hotel Class:4 star — HSM Madrigal 4*
Number of rooms: 118
Official Description (provided by the hotel):
IN GENERAL: The 4* hotel, HSM Madrigal, stands out for its family and friendly atmosphere, as well as its location in a quiet area. But, at the same time it is located only steps away from the beach and a main promenade of Paguera! Making the hotel a perfect place to both relax and enjoy all the attractions the resort has to offer. The hotel is open from May to October. LOCATION: HSM Madrigal is situated in Paguera, the south east part of Majorca, in the municipality of Calvia. The resort is very popular among the tourists thanks to its microclimate and mild temperatures during the whole year. Paguera boasts of its beautiful sandy beaches located within charming caves. The beach Tora is located closest to the hotel (150 m), but there are another 2 beaches nearby: Palmira and La Romana. The heart of the resort is a promenade with many shops, bars and restaurants, just 300 m from the hotel. It is a perfect place to practice sports, such as: tennis (15 clay courts are situated just 15 minute walk from the hotel), golf (Andratx Golf Course is 6 km away. There are also the following golf courses in the proximity: Golf Poniente, Golf de Santa Ponsa or Real Golf Bendinat. Hiking is also a popular pastime with many of our guests! Paguera has good connections (via beautiful pedestrian promenade) with others resorts of Calvia: Santa Ponsa, Palmanova, Magalluf, Portals Nous or Bendinat. There is also a lovely rustic promenade which leads to the villages of Capdella and Calvia Villa. Palma de Mallorca is 20 km away and the airport 30 km from the hotel. There is a public bus service to the capital, the bus stop is situated 100 m away from the hotel entrance. STANDARD ROOMS: The hotel offers both double and double single use rooms with all kind of facilities and elegant decoration. All of the rooms include a bathroom, hairdryer, heating and air conditioning, a safety deposit box (extra fee), mini fridge, telephone, WIFI (extra fee), satellite TV and a balcony! JUNIOR SUITES: These completely refurbished rooms offer maximum space (around 32 m²) with maximum comfort. The modern, minimalist space rooms are decorated in warm, Mediterranean colors. All of the rooms offer air conditioning, parquet floor, 2 separate beds, sofa (convertible into an additional bed), spacious wardrobe with a safety deposit box (extra fee), mini fridge, cable TV on a flat screen and WIFI (extra fee). The refurbished and modern bathroom offers spacious shower facilities for your convenience. All rooms include one or two balconies, some of them - on the ground floor have the possibility to place 2 sunbeds. GASTRONOMY: The hotel offers half board or all inclusive packages. There is a nice restaurant overlooking the swimming pool that offers a large selection of hot and cold dishes, as well as a wide variety of fruit and homemade desserts. Drinks in half board are not included in the dinner price. All inclusive offers, besides 3 main meals, snacks between meals and all kind of drinks (beverages, hot drinks, alcohol) and ice cream during the whole day. The clients are asked to wear suitable clothes for dinner. FACILITIES: HSM Madrigal has a swimming pool for adults with a separate space for children. The pool is situated in a beautiful garden between the hotels two buildings. A terrace with sunbeds and sunshades, and bar service are available at the pool. Inside of the complex there is an indoor bar and comfortable common areas that include the reception area and a game room. Storage rooms are available for bicycles. CHILDREN: Children in HSM Madrigal are more than welcome. They will have fun playing in the swimming pool, playground or mini golf area accompanied by the entertainers. Baby cots and high chairs are available in the restaurant at no extra cost. ADDITIONAL SERVICES: 24/7 reception. Pool towels and bathrobes for rent (with a deposit). WIFI is available in the common areas (no extra fee), WIFI in hotel rooms (extra fee), Internet corner (extra fee). Renting a car or a bike is also an option for recreation or transportation needs. Massage service (extra fee). We accept Visa and Mastercard credit cards. SPORT AND ENTERTAINMENT: Daytime and evening entertainment includes shows or live music various times throughout the week, daily entertainment for children, billiards (extra charge), table tennis and tennis within the complex! The hotels is specialized and certified in cycling tourism: not only the hotel has a well prepared storage room for bicycles, but also it offers the general information about cycling routes, meals adapted to the cyclists' needs, etc. There is also possibility to practice sports in the area. ... more   less 
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Also Known As:
Aparthotel Hsm Madrigal Peguera
HSM Madrigal Majorca/Peguera

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