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“Second stay wasn't disappointed!!”

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Salles Hotel Marina Portals
Ranked #1 of 7 Hotels in Portals Nous
Certificate of Excellence
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Second stay wasn't disappointed!!”
Reviewed 24 July 2014 via mobile

We returned last night after a week at the marina portals 2 adults and one 9 year old.

We stayed two years ago and decided to return ... Still as lovely as ever it has been modernised and looks better for it. This time we stayed in room 219 not as good as views looking at restaurant roof but we have nothing to complain about.

Lovely pools and good sizes rooms, we stayed bed and breakfast and this was as good as we remembered only thing we found missing was a decent cup of coffee.

We hope to be back soon.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rach4u9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SallesHotels, Gerente at Salles Hotel Marina Portals, responded to this review, 5 August 2014
Dear guests:

First, thank you for come back to Marina Portals. Your opinion will be very helpfull to continue in our job. Many regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (320)
Date | Rating
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English first
Norfolk, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 July 2014

We booked to stay at the hotel in July for 11 days (10nights) without knowing too much about the hotel although we had seen it before on passing.

Upon arrival (around 2300hrs) we were greeted by a friendly young guy who was more than helpful which was great, sorted out car park access and a safe key simply and quickly.

Throughout our stay the staff were excellent and helped with our requests when asked - quickly and efficiently. The room was clean and tidy, spacious with a great view off the balcony across the pool area.

Breakfast was included and had a great selection - eggs, bacon, yoghurts, fresh fruit, cold meats, bread, pastries, juices, tea, coffee and champagne - served between 0730-1030. Again the staff were attentive and the food was good and in great supply.

The hotel is in a great location - 5 minutes from the beach through the rear gated access of the hotel, 15min drive from palma, taxi rank located 2 mins walk away, local restaurants around the hotel as well and the staff will help to arrange taxi's / excursions if required.

Check out was simply and easy, overall a throughly enjoyable stay. A word of warning though, if you plan on spending the day by the pools make sure you get down early to get a sunbed as they rarely come free throughout the day.

The only complaint i have was the amount of children running around the hotel in the evenings and early mornings but this isnt the fault of the hotel at all - wish people had a little more courtesy!

Room Tip: Specify levels 2 upwards to get a decent view, lower levels dont get much of a view
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  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
3 Thank Mike F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SallesHotels, Gerente at Salles Hotel Marina Portals, responded to this review, 5 August 2014
Dear guests:

Thank you for your opinion. We hope to see you again in Marina Portals. Many regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 July 2014 via mobile

Just got back from a short break. We stay 3 or 4 times a year. Lovely hotel (rooms always clean). 6th and 5th floors have been done up during winter. Poolside clean and can always get a sunbed anytime of the day. Great location for the port and in the village have nice bars and restaurants. Breakfast is 2nd to none. The only downside is for the amount of British visitors you only have chanel 4 on the TV. Saying that we don't got away to sit in the room and watch television. All in all great holiday hotel for a relaxing holiday. .

Stayed July 2014, travelled as a couple
Helpful?
2 Thank Dan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SallesHotels, Gerente at Salles Hotel Marina Portals, responded to this review, 22 July 2014
Dear clients:

Thank you for your opinion. Many regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshire
Level Contributor
52 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 19 July 2014

I am a very regular visitor here and often email in to ask for a room on a high floor. Booked via Cosmos and did not expect a problem. Buenas Dias, nice to see you again ( I qualify if that is the right word as a "regular cliente"!) but you now have to pay extra for a room on the 5th or 6th floor and there are no rooms free on the 4th. To use our family saying it was a case of pay up and shut up! My irritation here is not with the hotel but with the travel company that did not give an option at the time of booking and there must be some element of the phrase "sea view" that they are unfamiliar with. Hey ho.

As usual, clean, friendly staff, pleasant surroundings and good location. I'll be back again in September and forwarned is forarmed! Very much looking forward to it too.

An unremarked change is that you can now use your room key to get through the gate (which used to be locked at night) to get down to the marina for five star people watching!

  • Stayed June 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
3 Thank HappyHombre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SallesHotels, Gerente at Salles Hotel Marina Portals, responded to this review, 22 July 2014
Dear guests:

Thank you for your opinion and sorry about the problem with the room. It will be a pleasure to see you again in September. Many regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jersey, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 17 July 2014

Have just spent a week in this lovely hotel. After having looked at a few mixed reviews was pleasantly surprised. The room was very clean and we got the afternoon sun on the balcony that overlooked the garden. I was surprised at how quiet it was at night which enabled us to sleep well with the balcony door open. The breakfast was fabulous - fresh fruit, cereals, cooked meats, cheese, eggs etc, even a separate area where you could have a fresh omelette of your choice cooked by the chef. The staff were very helpful and friendly.
The pool area was nice with plenty of sun loungers and a nice café area where we could have a light snack . It was only a 7 minute walk to the beach and marina. We found the marina to be a bit more expensive than the bars and restaurants around the hotel, but it was fun just to sit and watch what was going on about us. I wouldn't hesitate recommending this hotel and hopefully will be back for a visit.

  • Stayed July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
3 Thank Maggiemendes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SallesHotels, Gerente at Salles Hotel Marina Portals, responded to this review, 22 July 2014
Dear guets:

Many thaks. We will continue to make it better and we hope see you again in Marina Portals. Many regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 July 2014

Having arrived at nearly midnight we were allocated a ground floor room with a view of the gardens. Hotel reception was nice, bright and airy (RE Previous comments - Ive never been to a 'knocking shop' but would at least now be pleasantly surprised if I were ever to have the misfortune of visiting one!!) On waking the next day we decided to request a room on a higher floor with more of a view, but were told they were fully booked, but 2 days later they managed to move us to a 4th floor room overlooking the children's pool. Room was lovely (as was the original one) fairly spacious with a big bathroom. We had booked half board, so ate all of our meals at the hotel, and can confirm that the food was lovely, with show cooking and waiter service for drinks. The hotel manager introduced himself on the first evening and showed us around the restaurant. My only little niggle was that the waiter/waitresses were a little quick to remove your plate as soon as you had finished eating. We spent most days beside the pool, but also ventured out to the Marina, beach and waterpark (hired a car from hotel reception). This hotel was perfect for us as we've spend many a year on package holidays where there are lots of small children, kids clubs and entertainments etc, but now that my son is that bit older, somewhere like this was perfect. All hotel staff were very polite, friendly and helpful. Personally I don't think there is a need to upgrade rooms, but maybe we were just lucky with the two rooms we were allocated. If there was any feedback I could offer the hotel it would be to increase the level of air-conditioning in the rooms, there was adequate temperature control, the rooms weren't too hot, but I like to be able to feel cold air coming from the air-conditioning vents! But all In all we would definitely recommend and will be back! Oh and thank you to the lovely lady round the pool who gave me her magazines!

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
2 Thank ilovecyprus1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SallesHotels, Gerente at Salles Hotel Marina Portals, responded to this review, 22 July 2014
Dear clients:

Thank you for your opinion. It´s our live motive to continue trying to make it better. Many regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 July 2014 via mobile

Perfect location for the Marina, rooms on the sixth floor were lovely and modern with nice view from the balcony. Breakfast Buffet has an excellent selection to cater for all tastes, even have Buck's Fizz!!! Hotel staff were friendly and helpful. Pool area quire busy but we were able to find a quiet corner and still close enough to the pool for a quick dip. Lovely few days away, would definitely go back again..

Stayed July 2014, travelled with friends
Helpful?
1 Thank CarolineDerby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SallesHotels, Gerente at Salles Hotel Marina Portals, responded to this review, 22 July 2014
Dear Guests:

Thank you for your opinion. We hope tosee you again in Marina Portals. Many regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Salles Hotel Marina Portals

Property: Salles Hotel Marina Portals
Address: Carretera Andratx Km 10, 07181 Portals Nous, Calvia, Majorca, Spain
Phone Number:
Region: Spain > Balearic Islands > Majorca > Calvia > Portals Nous
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Portals Nous
Price Range (Based on Average Rates): £
Hotel Class:4 star — Salles Hotel Marina Portals 4*
Number of rooms: 188
Official Description (provided by the hotel):
The traditional-style Marina Portals offers stunning Mediterranean Sea views just 7 minutes' walk from the beach. It has a pool and a spa, and the air-conditioned rooms have a kettle and satellite TV. Guests have free access to the spa, which has a water circuit, sauna and steam bath, as well as chromotherapy and other relaxation and beauty treatments. Marina Portals also has a large sun terrace with loungers. All the spacious rooms in Marina Portals have a private balcony and free Wi-Fi. They have antique-style furnishings and safes. Many of the rooms have sea views. Marina Portals offers a breakfast and dinner buffet service. The hotel's snack bar has a terrace, and the Coral Bar offers a range of drinks. Marina Portals is less than 10 minutes' drive from the capital of Palma de Mallorca. The bars and restaurants of Portals Nous, as well as the marina, are within 10 minutes' walk. ... more   less 
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Also Known As:
Marina Portals Hotel
Marina Portals Nous
Salles Hotel Marina Portals Portals Nous, Majorca

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