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Hotel JS Cape Colom
Ranked #2 of 7 Hotels in Porto Colom
Certificate of Excellence
Knaresborough, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Thank you!”
Reviewed 25 April 2014

We have just returned from our daughter's wedding at JS Cape Colom. What an amazing venue for such a special day - the staff were fantastic, so friendly and helpful - we really appreciated their hard work to ensure that everything went smoothly. The setting was perfect with such beautiful views and fantastic facilities at the hotel, particularly the terrace overlooking the sea, gardens, outside seating/sun loungers/hammocks, bar area and dining room. The roof terrace and gym/spa were amazing! The food was delicious and varied every day of our stay. The bedrooms were spotless and generally comfortable, though not the most plush rooms compared to some other local hotels. Having said that, the other facilities in the hotel more than made up for this and our wedding guests loved every minute of their stay - Thank you everything! I would highly recommend this hotel to anyone!

Room Tip: We were on 5th floor which gave us fantastic views across the bay.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AGiven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J S Palma S, Director de Relaciones con Clientes at Hotel JS Cape Colom, responded to this review, 28 April 2014
Hello Mr Given
Thank you very much for your comments and as nice and positive ratings, as well as the recommendation also to other visitors.
It is true that the Hotel is spectacular. Especially the situation on the sea as well as its facilities and especially the service. This is what makes us happier. Knowing that your stay with us was successful make us very happy and make ​​the job easier. With customers like you, working in the Hotel is a pleasure. Hope to see you again, until then receive a warm greeting .
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342 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (69)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 April 2014

My partner and I have just returned from a short stay at this hotel and are both full of praise for the staff who work there and we are in awe at the majestic views the hotel offers.
Before we left we were planning our next trip back for later on this year.
The buffet style meals had great choices and the staff were extremely friendly and helpful.
A truly exceptional holiday, thank you

Hayley

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hayley120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J S Palma S, Director de Relaciones con Clientes at Hotel JS Cape Colom, responded to this review, 28 April 2014
Hi Hayley.
Thank you very much for your so beautiful and positive comments.
Truly the Hotel JS Cape Colom is in a great location, facing the sea and with small and beautiful beaches arround . We love to hear that your holiday with us have been happy and positive. Especially our service staff will be happy to know that you have been satisfied with us and shall return soon to spend a few relaxing days with us again. Thank you very much again for your recommendation, we hope to see us soon .
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Prague, Czech Republic
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 4 October 2013

Very nice place with friendly staff and good services. Room was clean. Food, with a few exceptions, was good and sufficient. We appreciated the hotel is for adults only. The hotel is properly managed, everything works. We liked the ladies cleaning the restaurant tables, hard working but with smile and good mood.

Room Tip: Higher floors have nice view.
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank Miroslav V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John C, Gerente at Hotel JS Cape Colom, responded to this review, 9 October 2013
Dear M. Votruba,

Thank you for taking the time to post your lovely feedback about your stay with us.

Our staff takes great interest in our guests to ensure that they are having a pleasant stay with us. We are very proud of them and it is always pleasing to receive such kind feedback as yours. I am thrilled that you found them helpful and hard workers.
I shall ensure that all of your kind comments and praise are passed on to the team and that their service is duly recognized.

We genuinely love to pamper all of our guests. It is therefore a great satisfaction for us to hear that you and your family have had such a wonderful time with us.

I hope we will have the pleasure of welcoming you back to the hotel again in the near future, and remember you can follow our "JS Hotels" profile through the main social networks.
Do not hesitate to book your next stay directly from our website; you'll be able to ask for any special requirement, and you'll be attended by JS Hotels' staff.

Yours sincerely,
JS Cape Colom Team
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Glasgow
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 September 2013

Really enjoyed our stay in this hotel. Pleasant and helpful staff and place was very clean. However, needs more variety in the restaurant and entertainment was limited to every second night - in July. But ideal destination for a relaxing grown up holiday.

  • Stayed July 2013, travelled with friends
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank Bluecarole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John C, Gerente at Hotel JS Cape Colom, responded to this review, 30 September 2013
Dear Carole,

First of all, thank you for taking the time to share your complimentary feedback about your stay in our hotel in July.

We have many ways of pampering our guests; one is our helpful staff. I will share your comments with the rest of the team; they are very passionate about service and the people whom they have the privilege to serve.

We are sorry to hear that we failed to meet your expectations related to our restaurante and animation services; I have already passed your comments to the person in charge in order to revise the procedures and guarantee a splendid service, as we understand that this is a prime factor to achieve maximum client satisfaction.

Please come back soon , we would love to have you back and get it right for you.

Remember you can also follow our "JS Hotels"" profile through the main social networks; also, do not hesitate to book your next book directly from our website, where you'll be able to ask for any special requirement.

Best regards from Mallorca,
JS Cape Colom Team
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Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 22 September 2013

We choose this hotel for our two week stay, due to its ability to cater for gluten free diet, as well as the location & reviews on trip adviser. The staff could not be faulted very helpful, and no request was to much trouble, this hotel is very popular with Germany guests (English minority) which means understandably they assume everyone is German,

Location - hotel is set in large grounds with two pools one for relaxing, one set up to swim lengths, also access ladder directly into the sea by a cove ( near by is also a nice sandy beach Cala Marcel) the grounds of the hotel also have lots of areas to relax on loungers or chairs with shade or cover ( plenty of loungers but could do with a few more parasols) there is also a hot tub in the grounds for four people, tennis, squash court, table tennis & pool table.

Restaurant - can not fault the quality of the food, they had purchased gluten free bread and rolls for me to have at meal times which was great (normally have to take with with me, not good in the heat for two weeks without a fridge normally) always plenty of choices (fish, pork & chicken) at lunch and dinner, did find breakfast a struggle sometimes, always bacon, eggs ( of some sort, fried, scrambled ect) and sausages ( no one sure if gluten free) but would also be bread crumbed covered items as opposed to mushrooms tomatoes or beans (did see beans one day) I assume more suited for the German taste as lots of pastries as such as well,
The chef was very good, as he would show me which items were gluten free before I choose my meal at lunch and dinner.
Also worth noting the hotel offers a picnic lunch if you are out for the day, sandwiches, fruit & cake (gluten free picnic also, but no cake though)
Our stay was two weeks so food appeared to repeat (but no real problem)

Also the local Eroski & Spar (opposite each other, 10 minute walk) stocked gluten free biscuits, bread, beer.

Room - we had 503 (5th floor, gym on 6th floor) which has a nice view out to the cove and onto Cala Marcel, sun on the balcony from 12.30ish until sun set, but unfortunately 503 is next to lift, woken most mornings at 7.00am by people using, but after discussing with reception, kindly moved us to 507, same side of hotel but further down, so no problem from then on.
Rooms are comfortable,beds very comfortable well kept & nice and clean.
If TV is your thing, we did put it on a couple times (rains here as well as at home from time to time) this is mainly set up for Germans (no idea why in Spain they think British only need BBC news, CNN and sky news)

There was also an independent survey carried out while we were there ( midway though I think) it was nice to see comments we made were implemented over the next few days

This is a great hotel that we would happily use again, nice location if you want somewhere quiet with in walking distance of the port (lots of cafés and restaurants & shops)
Very easy to get buses to different places, Palma, Felantix & Cala O'dor

Room Tip: Best rooms are at the back of the hotel looking out to sea (these come at a supplement)
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Perry R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John C, Gerente at Hotel JS Cape Colom, responded to this review, 23 September 2013
Dear Perry R.,

Thank you for staying at our hotel and thank you as well for your fabulous and brilliant feedback.

We are so happy to see we are getting it right. We have many ways of pampering our guests; one is our helpful staff. I will share your comments with the rest of the team. They are very passionate about service and the people whom they have the privilege to serve.

We really appreciate the time you take to write your comments. We see it as a fantastic way of growing and reaching our goals.

Please come back soon, we would love to have you back and get it right for you once again.

Remember you can follow our JS Hotels profile through the main social networks, and also you can book your next stay directly from our website.

Best wishes,
JS Cape Colom Team
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Liverpool
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 4 July 2013

I can't really fault this hotel, we had a fantastic 5 day break and they made our stay the best experience it could possibly be. I must stress that this is a destination for a relaxing quiet holiday and if you are looking for a clubbing, lively and nightlife break, it is not for you. Probably more suitable for older guests.
It is an adults only hotel, probably due to the fact that it is perched on a cliff top overlooking the sea. Absolutely stunning views from all public areas, and our room had the most beautiful view across the sea.
The food is good, a decent variety, with the added bonus of a grill chef providing quite a few selections at every sitting. There was never a problem getting a table or waiting for trays to be refilled when empty.
You do have to be out and about early to get a sun bed, but there are plenty of alternative seating options round the grounds. There are two pools and a small shallow pool, also a hot tub, all clean and attractive. Sports, activities, gym, all in all plenty to do.
The hotel is clean airy and spacious, as are the rooms.and all of the staff are friendly and helpful at all times. Mostly German and Polish guests when we were there, but some English. The staff seemed to understand all languages very well, so no communication problems.
There is a beautiful beach a short walk away, and a small town area to the front of the hotel. The square seems to be the hub of most activities and there is a market and dancing in the open air a couple of times a week as well as regular entertainment at the hotel.
We loved our visit, and I think you would be hard to please if you are not satisfied with the quality and service it offers.

Room Tip: Request a sea view, I would imagine most rooms have them.
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank calico9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John C, Director General at Hotel JS Cape Colom, responded to this review, 23 July 2013
Dear calico9,
Thank you for your kind review of JS Cape Colom hotel.

I am delighted to see that you enjoyed all the services of our hotel.
Our team’s passion shines through in their service delivery, and it is purely through their hard work and efforts that we always receive fantastic comments. I will to share your kind comments with them.

We are humbled by your high praise and thank you for taking the time to publish your opinion from your recent stay with us.

We sincerely hope we will be seeing you again soon.

Best wishes,
JS Cape Colom Team
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Waltham Abbey, United Kingdom
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 31 May 2013

It was great to be back at the Cape Colom for the start of their 2013 season. It was lovely to see all the same staff as the previous year. The rooms have been freshly painted and there is lovely new outdoor furniture and sunbeds. Sadly the weather was not very good to sunbathe but we will back later in the year to try out the new furniture. Food excellent as ever, plenty of variety. The all-inclusive option is such good value.

Can't wait to return later in the year. It's a great hotel, fab location and the staff are very helpful and friendly.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Justine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel JS Cape Colom

Property: Hotel JS Cape Colom
Address: C/ Asuncion, 14, 07670 Porto Colom, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Porto Colom
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #2 of 7 Hotels in Porto Colom
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel JS Cape Colom 3*
Number of rooms: 119
Official Description (provided by the hotel):
The Hotel JS Cape Colom has a spectacular cliff-top setting in Porto Colom, Mallorca. It offers incredible views, spa facilities and a large outdoor swimming pool. The hotel has over 1000 m² of terraces and gardens, with direct access to the sea. The buffet restaurant offers local and international foods as well as show cooking. There is also a snack bar by the pool. The Cape Colom's spa includes sauna, jacuzzi and pressure showers, as well as massages. It also has a gym, and excellent sports facilities. Porto Colom is one of Mallorca's best natural harbours, and is 500 metres from the sandy beach of Cala Marsal. Activities including scuba diving, fishing and sailing are on offer here. ... more   less 
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Also Known As:
Js Cape Colom Hotel Porto Colom
Hotel Cape Colom
Cape Colom Porto
Hotel JS Cape Colom Porto Colom, Majorca

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