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“Excellent week in Mallorca”

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OLA Hotel El Vistamar
Ranked #2 of 7 Hotels in Portocolom
Certificate of Excellence
Portsmouth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
“Excellent week in Mallorca”
Reviewed 10 May 2014

Seeing as my stay was within the first few weeks of the season, I was unsure if all facilities would be available, nor if the service was going to be up to scratch.
This week has been fantastic, the staff are extremely friendly and welcoming especially Maria J, Douzie the entertainer and the Kitchen staff.
The half board service was incredible, food served in a buffet style is varied and plentiful. The cuisine changed each day to keep it varied and was always delicious and fresh. There are different types of meats available and also a huge variety of salads, vegetables, fruits and dressings.
The location is absolutely beautiful, you notice the harbour as soon as you arrive and the walk around it is beautiful, bus stops are two roads down to most other places on the island.
The rooms are very spacious, kept very clean and fresh smelling. On suite bathroom was also very good.
The pool area is very well presented and kept with lots of sun beds and an ample sized pool. There is also a very handy snack bar which serves lunch and drinks to your sunbed.
The only reason I am not rating a 5 is due to the noise of guests coming and going on the lift and stairs which were next door to my room, most rooms will not have this problem though :)
Excellent holiday, brilliant hotel.

Room Tip: Ask for sea views
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  • Stayed May 2014, travelled solo
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Helpful?
9 Thank Adam F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (185)
Date | Rating
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English first
Maidenhead
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 14 November 2013

Having enjoyed our third summer holiday ( in five years ) at El Vistamar , we can honestly say that it is as good now as it ever was and the combination of excellent hotel facilities , good food, very helpful staff and the setting , just makes this a great place to stay .If you are looking for a quiet location , with great harbour views and a good place to go walking , this is the place. Good beaches within walking distance and easy access on local buses to other resorts in the area mean that you don't really need a car , though it is worth having one if you have the time to go exploring the island.

The very good reports you see about this hotel and the staff are fully justified -- we will be back early in the summer for our 4th visit!

Mike and Lesley
Maidenhead
UK

Room Tip: Not always possible , but ask for a room facing the harbour, rather than the sea and from floor thre...
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  • Stayed September 2013, travelled as a couple
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Helpful?
9 Thank MikeandLesley2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 October 2013

We visited this hotel from the 12th-19th October, and I must we had a fantastic time. We would definitely recommend this hotel but as explained further on, we do have one or two suggestions that we think could improve the hotel further. Rooms were spacious, modern & cleaned to a very high standard. In a standard double room, the bed consisted of 2 twin beds pushed together, to be honest we would have prefered a double bed but this is personal preference (and if you upgraded to a Suite, I think you get this option anyway). There are no tea/coffee facilities in the room, we think this would have been a nice touch. We were situated on the 4th floor (7 floors in total, the higher you are the better), overlooking the habour and lighthouse in the distance. There are 2 main pools, both are kept very clean. There are plenty of sunbeds and sun brolly's. We spent our time at the main pool which has the water feature and the pool side snack bar (which offered great variety at good prices) but the other 'elite' pool you had to pay extra for. Yes this has a view of the habour but we thought this was the only benefit, as there is no bar to get refreshments. We didn't think it was worth the extra charge, we actually prefered the main pool. There is an indoor pool, gym, sauna & steam rooms underneath the main pool area. Alot of people thought this was closed, but in fact you had to simply use your room key to open the door. The indoor pool was kept at a comfortable warm temperature which helped at this time of year, definitely worth a swim! The area itself is quite remote and unspoilt. There are shops/bars/beach approx 10mins walk away, but due to it be out of season we found alot of the bars were closed this time of year. The habour is beautiful and it certainly makes your holiday if you like looking at beautiful scenery. The restaurant offered good choices for breakfast, although the main evening meals consisted mainly of veal, pork or fish. Personally we would have liked to have seen more choice (beef, chicken, etc) this does not take away from the variety of salads and desserts offered, but if you don't like the 3 offered then you would struggle. The one thing that did disappoint us as a young couple visiting the hotel, for evening meals men are requested to wear long trousers. We found this a very old fashioned request. We think tailoured shorts for men should be acceptable, after all they are more comfortable in hot temperatures and do not take away from the smart dress code. Entertainment in the hotel was good, Macio was very friendly and knew how to get people enjoying their evening without irratating you if you did not wish to take part. As a personal preference we would have liked the hotel to offer more live entertainment such as bands, singers or comedians etc. In the week we stayed we only saw one live show consisting of spanish dancers. The hotel is only open between April & October, and we were visiting the last week of the season. Unfortunately we did incur some inconveinence because of this. Some of the facilities were closed approx 5 days before the hotel closed for business, for example the pool snack bar was closed for food and drink due to cleaning. This did not bother us, but we felt like a notice should have been displayed or we should have been informed that due to it being end of season, some the facilites would be unavailable. Maybe the hotel can think about informing quests of this a few days before its actioned, to prevent any inconveinence. Lastly all the staff at the hotel were very friendly and really couldnt' do enough for us. We do have to give special mention to the bar staff - especially John. He made us feel like part of the El Vistamar family and we made a good friend there. We even had the pleasure of meeting his parents (His father is the night watchman, Eloy. But has retired this year at the end of the season, we would like to wish him a very happy retirement). Over all we throughly enjoyed our stay, even though we have given some suggestions on how the hotel could become even better. Hopefully the hotel can appreciate our recommendations, and we definitely look forward to visiting again in the future. Thank you for a lovely holiday. Sarah & Richard, South Wales, UK.

Room Tip: Request a higher floor for better views.
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  • Stayed October 2013, travelled as a couple
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    • Service
Helpful?
8 Thank davies36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
olahotels, eCommerce Manager at OLA Hotel El Vistamar, responded to this review, 29 October 2013
Thank you for your complete review. We do appreciate your recommendations that help us to improve our service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rutland, UK
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 20 October 2013

What can I add to what has already been said about the fantastic Ola El Vistamar Hotel in Porto Colom, Majorca.

This was our first visit to the hotel and it certainly won't be out last.

We booked the hotel based upon the reviews we read on here and the fact that it was for adults only.

The rooms are superb, cleaned daily. The cleaning staff, especially Ania were very thorough and nothing was too much trouble. We had a room over looking the pool and the bay.

The breakfast and evening meals were excellent. Always hot, plentifuly and masses of different things to choose from. The staff were always helpful,

The bar staff were all superb and willing to go the extra mile to make sure that part of the holiday went well. The guy responsible from entertainment deserves a special metion. He was always on the go and ensuring that everyone was having a good time.

The staff on reception were always cheery and on hand to give advise on any thing that you can think of.

The hotel closes today and all the staff deserve a break after their extraordinary efforts to ensure all of our holidays have been so enjoyable.

Keep up the good work all at Ole El Vistamar, we really appreciate it.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
11 Thank blowhorns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
olahotels, eCommerce Manager at OLA Hotel El Vistamar, responded to this review, 21 October 2013
Thank you for your complements to the work of the hotel staff, and your nice review that may help other guest to make their mind up, in favour to the Ola El Vistamar hotel,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harrogate, United Kingdom
Level 5 Contributor
76 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 18 October 2013

Every now and then you stumble upon a surprise El Vistamar was one and a wonderful one at that.

A last minute booking was made and wow did we get a surprise !!!

Let's start by saying its location in this still relatively un spoilt resort was ideal for anyone wanting to relax in beautiful surroundings, but with everything close at hand if you wanted. The room is bright, clean & airy with its own balcony. The pool is heaven (if you're brave at this time of year!) the jacuzzi pool indoors & other facilities all good to say the least.

We went Half board - The restaurant is excellent, breakfast to set you up for the day & dinner choices to suit every palette & plentiful. No complaints there at all, except for we left heavier than when we arrived & may have to pay excess baggage on ourselves!

However, the main asset of this hotel is by far the staff, who are all good, however special mentions for, Francesca on reception who could not have been more helpful, the waiting staff in the restaurant all very pleasant & again could not do enough, the chefs for serving up quality food BUT a big shout out for the bar staff............... All absolutely wonderful particularly John (even though he's an Aussie in disguise!) Joha & Juan who made everyone so welcome & looked after all guests so well making everyone feel part of the El Vistamar family. Also Macio the entertainments manager, who kept us dancing all week & put up with john's puppets & castenettes!

Any hotel's biggest assets are it's staff & these are all a credit to the hotel & make the whole holiday experience one to remember.

Would we come back? Try & stop us (although as party people we may be stopped at the airport!)

Party John & Angie

Room Tip: Front rooms have a view of the beautiful harbour & bay - & have fun, you're on holiday!
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank John52-Angie62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
olahotels, eCommerce Manager at OLA Hotel El Vistamar, responded to this review, 21 October 2013
Thank you for your complete and nice review. We do specially appreciate your complements to the hotel staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Urmston, United Kingdom
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 14 October 2013 via mobile

Just arrived home, yesterday, after our fourth stay at the Ole El Vistamar. There appears to be a new manager in place and I am pleased to comment that standards have not slipped and have in many ways improved from the previous high level. The hotel owes much of its success to the staff, the majority having served many years and know their role with almost military standards. We were very kindly upgraded to one of the Elite Club suites on arrival, which was most appreciated. The hotel had been externally painted this year and looks much improved. Although we stayed during the last two weeks of the season, all facilities were available. The quality of the food in the restaurant was extremely good and mention goes to the hardworking kitchen and waiting staff who replenished the food trays and prepared the tables. The bar prices are very reasonable for a 4 star hotel and the value and quality of the meals offered at the lunchtime pool bar are exceptional. Very nice conversation with the night duty manager on checkout. My wife and I would like to wish him well on his retirement.Many thanks for a thoroughly enjoyable holiday, once again and see you next year.

Stayed October 2013, travelled as a couple
Helpful?
1 Thank Edward P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
olahotels, eCommerce Manager at OLA Hotel El Vistamar, responded to this review, 15 October 2013
Thank you for your nice review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 October 2013 via mobile

Just come back from a lovely relaxing holiday. I agree with most of the comments on here , the hotel was lovely ,spotlessly clean, the hotel staff were all very friendly and helpful. The food was excellent with plenty of choice , the restaurant area was very clean and well managed we never found any problems with seating. The pool area had plenty of sun beds and a snack bar with music playing in the background, the pool was great if a little cold at first. There is also crazy golf and tennis. The evening entertainment was good fun. Our room was on the fourth floor with lovely views and plenty of sun. The only downside was a lot of the hotel information book was written in German or Spanish and not English. The only English channels on TV were news channels ,a radio or music channel would be good just for background music when getting ready. Overall a lovely relaxing place to stay we will definitely come back. At this time of year it is the end of the season so a lot of the bars and restaurants were closed but we still found plenty to do, the beach is not far but if you go for a walk along the harbour towards the lighthouse there is a sandy secluded beach. Be prepared for the journey from and to the airport it took over 2 hours so drinks and snacks needed. Overall a great holiday can't wait to come back :)

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Andrea H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
olahotels, eCommerce Manager at OLA Hotel El Vistamar, responded to this review, 15 October 2013
We do appreciate very much your comments, specially the one about the lack of information in English, which we should improve. Thank you and we hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about OLA Hotel El Vistamar

Property: OLA Hotel El Vistamar
Address: Germans Pinzon, 18, 07060 Portocolom, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Portocolom
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Portocolom
Price Range (Based on Average Rates): ££
Hotel Class:4 star — OLA Hotel El Vistamar 4*
Number of rooms: 148
Official Description (provided by the hotel):
The OLA El Vistamar hotel enjoys a fabulous location in the bay of Porto Colom in Mallorca, with breathtaking views over the sea and this picturesque fishing village. Cala Marçal beach is about 800 metres from the hotel, nearby there are nice restaurants, bars, cafes and shops in the centre of Porto Colom.The rooms are elegantly decorated with Mediterranean style, all of which feature en-suite facilities, air conditioning in high season and a comfortably furnished balcony. . In addition to an inviting outdoor pool area there are also tennis courts, a fitness room, mini golf, a Jacuzzi, sauna and Turkish bath. All public areas are air conditioned and there is a free wi-fi area in the lobby. The restaurant offers a varied selection of buffet style meals for breakfast and dinner. You can enjoy snacks and drinks from the poolside bar whilst you relax on the sun terraces during the day. After the sun has gone down you can retire to the lounge bar for a few cocktails and occasional entertainment. ... more   less 
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Also Known As:
Ola Hotel Porto Colom
Ola El Vistamar
Ola Hotel Vistamar
OLA Hotel El Vistamar Portocolom, Majorca

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