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“Good Location budget holiday”

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ClubHotel Riu Romantica
Ranked #7 of 10 Hotels in Porto Cristo
Certificate of Excellence
Reviewed 9 June 2012

Set near beach food average better to eat out good location budget family holiday.

  • Stayed: April 2012
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4  Thank Francoisejannick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3 - 9 of 73 reviews

Reviewed 7 May 2012

We, 2 persons, stayed there from April 29 - May 6th. OK, it's a 3 star hotel, at a 3 star rate. But that's it all together.
Room not very big, rather cold at and during the night. No heating. To get into rooms (310 in our case) one has to conquer a 75 steps steep stairs.
As other people before me wrote: very German indeed. Especially during dinner time, probably as a result of the fact that they are understaffed, they want to squeeze you in, in a dinner time slot (either from 6-8 of from 8-10). Control freaks, that's what they are in the restaurant.
This results in little chaos, as many people with (younger) children choose the early slot.
Food however is not too bad, they try to apply variation. Lunch is done at the swimming-pool area. Too little capacity there as well. For people who want to enjoy high calory food all day and do not care about organisational short comings, it's a good choice.
Personal experience, warm/hor water was too cold, entertainment not really, entertainment staff no experience and very little knowlegde and creativity. Would I go there? No. But I wouldn't go back to Mallorca anyway.

Room Tip: there is no fitness centre
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  • Stayed: April 2012, travelled with family
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5  Thank gambasngarnalen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2010

I stayed for two days in Riu Romántica. 99% of the guests are German. The resort is right at the beach, a nice bay in Calas de Este. There is nothing much around, so forget about night life unless you drive a few kms away. The resort is just average (3 stars), same in terms of food, but the rooms, which are small bungalows, are really nice and the staff is great, everyone really kind.

  • Stayed: August 2010, travelled solo
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5  Thank Wanda_ES
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2009

My husband and I booked a trip through TUI to stay at Rui Romantica for our 5 year wedding anniversary. Part of our complaints should be directed to our travel agent for recommending this resort to us, but there were things that were unacceptable on part of the hotel as well. First, the rooms are tiny and it is more like camping indoors than a "resort". The overall resort looked like a camping site too. It was not possible to open the sliding glass door because the bugs would attack. The rubber curtain on the sliding glass door had to be closed at all times for 2 reasons, privacy and to keep the sun from roasting the room. The fan in the room sounded like it was going to fall off, so we could not use it and it was 30 C. Between the heat, the sound of the fan, the mosquito buzzing in our ears and the man snoring next door, we literally could not sleep. We requested to have the fan fixed, no one ever came. The food was the worst food I've ever eaten and we ate bread the entire time, though it was awful too. All of the food was so fatty and greasy, that it was not edible. There were two meal times where everyone was hoarded through a buffet and though 1 hour was planned for each meal group, the staff would start to close down 1/2 of the buffet after 30 minutes even though the hotel was booked to capacity. It was a constant fight for everything, food, drinks, and forget about getting a chair by the pool.

This hotel is full of families and the kids were fine, but the parents were horrible! We learned the hard way that this hotel does not have air conditioning and they do not provide pool/beach towels (this is the fault of our travel agent), but we find this odd regardless. There are many activities for kids, but what happened to kids getting to relax, play in the water and have some down time too.

Last, it is important to note that as we checked out on morning 3 (we tried to leave on morning 2, but the TUI concierge told us it was too late, which turned out to be false and we were forced to spend one last horrible night in this dump), the receptionist told us that she had read online similar complaints to ours. It seems that this hotel has not tried to resolve these issues.

The staff at the hotel were quite pleasant until we requested the fan be fixed - then they were no longer friendly. The other guests at the hotel seemed to be pleased, perhaps this place was just not our style - but the food and drinks were bad, the bed hard, the room small and there were bugs everywhere (not the fault of the maids).

  • Stayed: June 2009, travelled as a couple
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9  Thank italytravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2017 via mobile
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Stayed: September 2017, travelled with family
2  Thank mathom_pl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2017 via mobile
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Stayed: September 2017, travelled with family
Thank serko10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiuHotelsandResorts, Online Reputation Manager at ClubHotel Riu Romantica, responded to this reviewResponded 19 September 2017
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Reviewed 11 September 2017
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Room Tip: unikac pokoi blisko recepcji - hałas będzie Wam przeszkadzał cały dzień i noc bo i wtedy przyjeżdżaj...
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  • Stayed: September 2017, travelled with family
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Thank michaltk3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about ClubHotel Riu Romantica

Address: S'Estany D'en Mas, 07680 Porto Cristo, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Porto Cristo
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Porto Cristo
#5 Family Hotel in Porto Cristo
Price Range: £105 - £254 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — ClubHotel Riu Romantica 3*
Number of rooms: 267
Official Description (provided by the hotel):
* Located on Cala Romantica beach * Sun loungers and parasols at the beach (additional charge; from approximately mid-May onwards) * Main building and 1 and 2-storey bungalows * A minibus operates around the complex (free) * 25,000 m2 garden * Partially renovated in winter 2006/07 * 7 km from Porto Cristo * 1 km from various shops (Cala Mand??A) * 70 km from the airport * 200 m from a bus stop * Credit cards accepted: Visa, MasterCard ... more   less 
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Also Known As:
ClubHotel Riu Romantica Porto Cristo, Majorca

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