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“Superb family stay - great self catering apartments and fab food and service”

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Aparthotel Ona Aucanada
Certificate of Excellence
oxford
Level Contributor
83 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Superb family stay - great self catering apartments and fab food and service”
Reviewed 16 April 2014

We've just got back from a week's stay at the Au Canada complex and cannot recommend it highly enough. We were five in a two bedroom apartment that was spacious, well equipped and well maintained. The setting is superb - out on a quiet headland with beautiful sea views in all directions, yet only a walk away from the restaurants and shops of Port Alcudia.

The restaurant serves great tapas, delicious prawns and a mean pizza. And to best gin and tonic I've ever drunk! Breakfast was also great, so check out B and B options or half board when you book (we wish we had).

Service is friendly and goes well beyond the call of duty. The only problem we have is that my son's teddy bear loved the apartment so much he decided to stay behind. Tears and guilt are following. Whilst not yet rediscovered the staff are in the process of contacting their laundry in Palma to try and track him down. We are keeping our fingers very firmly crossed.

This is the rare sort of place that is so good for a family holiday that it will be hard to choose to go somewhere else in future for fear that it will not live up to this last week. I sincerely think it is hard to beat this place as somewhere to stay in the beauty of North East Majorca.

Room Tip: Rooms at the top of the complex have fabulous views out across the beautiful bay
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank kateoxford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnaHotels, Director de Relaciones Públicas at Aparthotel Ona Aucanada, responded to this review, 22 July 2014
Dear guest,

Thank you for your time and for sharing your opinion with us. We are particularly pleased that you had a pleasant stay. The whole Ona Aucanada team strives daily to fulfil all the needs of our customers, and we are pleased that on this occasion, we have managed to make your stay a memorable one.
We look forward to welcoming you back to the hotel.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

249 reviews from our community

Traveller rating
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    3
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131
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
  • Danish first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Llanbrynmair
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 28 March 2014

Stayed a week in this hotel, had a lovely time, we had a ground floor apartment and we shared it with our brother in law and my husbands Sister, it was really spacious and quiet. We only have one small complaint and that is the amount of cats that are around the complex, if you left the door open and you were not outside the cats would come into the apartment, also laying the table outside one of you had to be there to stop them jumping up on the table to take the food, we asked about them and the staff told us that they are owned by people who live around the area and people in the apartments think they have no homes so they feed them, so please STOP feeding them, not everyone tolerate cats.
Cannot fault the cleanliness and friendly staff. Would like to have a sun bed on the patio

Room Tip: Ground floor good as you have a good size patio area
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnaHotels, Director de Relaciones Públicas at Aparthotel Ona Aucanada, responded to this review, 7 April 2014
Dear guest,

First of all, let me thank you for the time you have spent on sharing your opinion of your stay at Ona Aucanada.
It is thanks to these comments that we can detect our errors and therefore implement changes to improve our quality.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
suffolk, u.k
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 9 January 2014

Spent a relaxing two weeks at the well appointed apartments over Christmas and could recommend these spacious maisonettes with good views over Alcudia Bay. A home from home with room to spread out. The apartments are well maintained with parking at rear, modern kitchen and facilities and excellent cleaning service. Ate at the restaurant a couple of times and was not dissapointed. Staff were very friendly and offered an umbrella for the odd spot of rain.

The properties are in a residential area and I would recommend car hire for better access to town, having said that we used the local taxi service frequently and it was inexpensive and efficient.

I would only hesitate in booking again due to the very frequent barking of guard dogs in the properties nearby, often early in the morning and as you pass by.

Room Tip: Rooms further up Calle de Mirador may suffer less from noisy dogs.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank angela j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnaHotels, Director de Relaciones Públicas at Aparthotel Ona Aucanada, responded to this review, 15 January 2014
Dear guest,

Thank you for your time and for sharing your opinion with us. We are pleased that you enjoyed your stay in our resort.
We are sure that all your suggestions will help other customers to enjoy their stay at Ona Aucanada even more.
We look forward to welcoming you back to the hotel.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Västerås, Västmanlands Län, Sweden
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 20 December 2013

I am still very disapPointed at the managements way to act to our problems at Ona Aucanada.
After returning home to Sweden in July we wrote a letter and emailed it directly to the management. In this letter we tried to explain in an objective way our experience during the stay at the hotel. This was almost 6 months ago and this is the first response from you!!!
My opinion is still, YOU ARE NOT VERY GOOD OR INTERESTED IN CUSTOMERS SATISFACTION!

Stayed July 2013, travelled with family
Helpful?
6 Thank Bettan_60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alcúdia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 November 2013

It is a very good apartment with friendly service
You do need a car to get around because it is not right in the hustle and bustle. Mallorca is small and if you dont want to be overwhelmed with flocks of Germans, this is a good place to stay !

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
2 Thank Kim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnaHotels, Director de Relaciones Públicas at Aparthotel Ona Aucanada, responded to this review, 18 December 2013
Dear guest,

Thank you for your time and for sharing your opinion with us. We are pleased that you enjoyed your stay in our resort.
We are sure that all your suggestions will help other customers to enjoy their stay at Ona Aucanada even more.
We look forward to welcoming you back to the hotel.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aliso Viejo, California
Level Contributor
114 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 14 October 2013

My fiance and I stayed here for a week. They gave us the worst apartment. It was Old, it smelled, the pipes made noises every 20seconds, the hotel down the hill blast music till 11:30-12 at night they you can hear in the apartment like your in the club. Place is a great location but, unless your rich or from anywhere else besides the US they treat you like crap. The two girls that work the front desk are annoyed with everything you ask or request. They have an adittude before you even open your mouth. One doesn't know anything and always says come back later when someone else is there and the other just hates her job and gives you short answers and brushes you off. The one younger guy that works the front desk is great and treats your with respect and as an equal to everyone else. Very helpful. One of the friendliest guys we met in Spain. When we changed appartments we thought they would give us a better or newly remodeled one. NOPE one that was just as old and smelly but, quieter. The resturant at the resort never wanted to serve us. We were ignored and looked over everytime we tried to get a drink or eat. Place needs to have better customer service and treat younger Americans better. Mallorca was a beautiful place that I would have enjoyed a lot more if people were just a little more friendlier and not so rude to Americans. Do Not Stay Here!! Much better places to stay on the island than this place. Americans Beware!!!

Room Tip: Stay on the south side of the front desk...to loud from other hotels down the hill
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnaHotels, Director de Relaciones Públicas at Aparthotel Ona Aucanada, responded to this review, 18 December 2013
Dear guest,

I would like to reiterate my apologies if your stay was not as expected. The whole Ona Aucanada team strives daily to provide the best service and to provide maximum satisfaction to our customers.

We welcome suggestions and comments, thanks to them we can detect our weaknesses and at the same time, make improvements to our service. This is under the condition that they conform to some experienced reality. In no case do we permit insults toward our staff about racist behavior.

I must say that I am surprised by the comment about our cleaning protocols because they are actually one of the points most valued by our customers.

We look forward to welcoming you again in the near future in order to show you our interest in satisfying our customers.

Warmest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aparthotel Ona Aucanada

Property: Aparthotel Ona Aucanada
Address: Calle Mirador 5, 07400 Port d'Alcudia, Alcudia, Majorca, Spain (Formerly Ona Aucanada Club Aparthotel)
Region: Spain > Balearic Islands > Majorca > Alcudia > Port d'Alcudia
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Swimming Pool
Hotel Style:
Ranked #3 of 14 Speciality Lodging in Port d'Alcudia
Price Range (Based on Average Rates): £
Hotel Class:3 star — Aparthotel Ona Aucanada 3*
Number of rooms: 72
Official Description (provided by the hotel):
Ona Aucanada are the ideal apartments for your holiday rentals in Mallorca, (Alcudia), about 56 km from the city of Palma, and has all the necessary facilities and services to ensure a fantastic holiday in Majorca. The resort offers an ideal space either to enjoy holidays or just for a short trip: 3 swimming pools, gym, snack service with terrace, restaurant, parking, fantastic area of garden and the brand new SPA AUCANADA. Apartments are fully equipped for your commodity: totally equipped kitchen with fridge, microwave and cooking utensils; iron and ironing board, washing machine, Satellite TV and balcony. All you need to enjoy an unforgettable days. Aparments have 2 double rooms, bathroom and living room. The complex lies on a hillside, and has wonderful views over the bay of Alcudia, just 100 metres away from the complex, you can enjoy peace and calm of private coves. ... more   less 
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Also Known As:
Aucanada Club Hotel Port d`Alcudia
Aparthotel Ona Aucanada Majorca, Spain

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