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“Would definitely return”

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HSM President Golf & Spa
Ranked #18 of 49 Hotels in Port d'Alcudia
Certificate of Excellence
Reviewed 16 July 2012

Myself, husband & 12yr old son returned yesterday after a week's holiday all inclusive at The President. I'll try not to repeat comments from previous reviews if possible! Holiday got off to a bad start with a 7hr delay on our flight out so I was hoping that wasn't a sign of more bad things to come when we actually got there. It wasn't. Check in was quick, efficient & pleasant with Yvon, there was often a young man working the reception desk, who's name I didn't get..very pleasant & bent over backwards to help you. Only one member, Maria I think her name, was a bit miserable and unfriendly. Couldn't fault the rest of the staff, must mention Paul at the pool bar, always friendly and made time for you.
Food was very very good, varied, cooked well and plentiful. Couldn't fault the drinks either, the husband was over the moon to get a full size pint glass of lager, unusual in comparison to other all inc hotels we've been to. I couldn't find fault with the vodka I was drinking either, and the Sangria which was on draught was lovely. Loved the beach bar, tho couldn't understand why it's not all inc when it's advertised as the hotel's bar, worth an evening there tho and I agree with a previous reviewer's comment about the guitarist on a Monday evening, definitely worth going down for.
If I were to say anything negative, it would be only that I don't really think it warrants it's 4* rating, more a good 3*, down to it's rather dated (tho by no means dirty or tatty) decor in the reception area, it really doesn't impress when you walk in. The bedrooms were fine & the pool areas lovely ( yes you do need to get up early for a sunbed) and everywhere was very clean..that is just my opinion, I expect a little bit of a wow factor when entering a 4* hotel entrance and The President doesn't have that. Tho the Spa was most definitely worthy of 4*, it was beautiful.
My son was a little short on English friends, there weren't many English families there and on the first day initially he wasn't looking happy so if you have a child who is sociable and loves to make friends they may struggle to find any if you go outside of peak season.
Overall, a very nice hotel with more positives than negatives, in a very quiet, charming, relaxed area..and I would most certainly be happy to return.

Room Tip: Worth paying extra for the sea view
  • Stayed: July 2012, travelled with family
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2  Thank JWA1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Customer Service at HSM President Golf & Spa, responded to this reviewResponded 18 July 2012

Dear Guest,

Thank you for your nice comments. We are glad to know that you liked our hotel and that you have spent a nice time with us. However, we will inform our quality department about all your suggestions. Hope to see you again in Hoteles Saint Michel.

With kind regards,

HSM
Customer Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (871)
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402 - 408 of 871 reviews

Reviewed 13 July 2012

We have just come back from a one week stay at this hotel. We had a wonderful time. The location of the hotel is great as it is in a quiet and beautiful area (Alcanada), about five minutes by taxi from Port d' Alcudia. The hotel is located in front of a lovely beach, which although small offers beautiful and transparent waters to swim and relax in. The area surrounding the hotel is lovely so you can enjoy a peaceful walk. We walked to the lighthouse (Faro de Alcanada) which is about a 5 minute walk from the hotel and it is a wonderful sight. The hotel is great for family and couples, which was great for us as we definitely did not want to be surrounded by people partying all the time. The staff of the hotel were all very kind and helpful. We specially enjoyed the friendliness and wonderful service provided by the staff in the dining rooom. Would definitely go back.

  • Stayed: July 2012, travelled as a couple
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1  Thank Isabel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Customer Service at HSM President Golf & Spa, responded to this reviewResponded 17 July 2012

Dear guests,

Thank you for your nice comments. We are glad to know that our Hotel has treat you so well and that you liked our good location.

See you next time in HSM Saint Michel!

Your
HSM Customer Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2012

I stayed at this hotel with my hubby and another couple at the end of June and it was fantastic. Our friends had not been abroad before so I emailed the hotel group before we travelled to ask for a sea view....which we both got and our rooms were next to each other. This was a great start and the view was amazing. We couldn't fault this hotel - the room was clean and reasonable size, the layout and design of pools was good(liked the tiered effect), plenty of food on offer and tasty too. A big well done to the restaurant, bar and entertainment staff....in particular Sergi (professional dancer and great Michael Jackson copycat) and Rafa, the bar manager (very funny). We enjoyed the daytime entertainment and took part in zumba, aqua aerobics, rifle shooting, shuffleboard and evening entertainment also showed off some very talented people. Yes after 9am you'll struggle to get a sunbed but unless you want to just laze by the pool everyday, it's not an issue. This was one of the best hotels we've been to and can't wait to go back.

Room Tip: Sea view is worth having
  • Stayed: June 2012, travelled with friends
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5  Thank Louise C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 12 July 2012

Dear guests,

Thank you for your nice comments. We are glad to know that our Staff has treat you so well and that you liked our good location.

See you next time in HSM Saint Michel!

Your
HSM Customer Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2012

Booked this last minute but having read the recent reviews, this hotel seemed like a really good bet as it had some excellent reviews.

Hotel
- in a beautiful location
- built on a steep hill so not suitable for the less mobile (100 steps to our room on floor 5 or wait for very busy lifts)
- very thin walls and hollow floors so noise was terrible YOU WILL NEED EAR PLUGS to get a decent nights sleep.
- room was basic but clean. Small flat screen TV but NO COFFEE MAKING FACILITIES which I found really difficult as you can't get a decent coffee until the bar opens at 10am. No fridge either. Air con works very well.
- sea view room was worth the extra even if you have to look over a flat roof of the building below.
- lovely beach bar terrace with stunning views which belongs to the hotel but is NOT part of the all inclusive package and is quite expensive.

Pools/beach
Hotel has 3 pools of varying depths plus a kiddies pool. Unless you are up very early you will not get a sunbed. Even if you do get one, you will be laying in extremely close proximity to your neighbour, looking from above like a neatly arranged prawn ring!

The beach is beautiful, sandy and shallow which is excellent for kids. However, it is v v small and again, unless you are up very early you will not get a sunbed or even a small patch on which to lay a towel. Best option is to wait until late afternoon for a chance of a spot.

The rest of the coast nearby is rocky so would recommend taking beach shoes if you want to swim or paddle anywhere but the beach. There is a small concrete jetty just past the spa shop which although not comfy does provide a pretty spot to sit in the shade a take a swim if you don't mind it being rocky.

Food and drink

We went all inclusive for ease as we were only going for 5 nights. The beer is estrella which my husband didn't like, there was no alternative. I tried all my usual drinks, wine, vodka tonic, vodka and coke, all tasted a little perculiar and I didn't enjoy them at all. I had one of the four cocktails available on the AI menu, this came out of a machine and was even less pleasant than the other drinks. So from a drinks perspective, we didn't even manage to get tipsy.

The food is very much geared towards our European cousins with lots of fried and breadcrumbed food items. I am sure you will find plenty to eat but whether you will enjoy it is another matter. We hadn't realised how little we had enjoyed the food until 3 days in we had some food out in alcudia at lunchtime, after then we ate out for our evening meals, we rarely ate lunch and if we did it was mainly bread which was ok. Breakfast is probably the freshest and best meal of the day.

Snacks are available throughout the day at the pool bar and although we didn't try these, they looked like they were freshly cooked so this may also be an option if you can live on burgers and toasted sandwiches.

General vicinity

There is a small spa shop which sells most usual bits you may need ( cigarettes included from a machine at back of shop), some apartments attached with a restaurant and bar which was reasonably priced. Opposite is a beautiful restaurant called leterraza which is elevated and has stunning views. We tried to eat there one evening but didn't even get to see a menu as they were so precious about there tables, it would seem only the very rich and very beautiful people are allowed in!

There really is nothing else without venturing to Alcudia, which I would recommend. We got a taxi which averaged out at around 6 euros each way. Lots of restaurants and shops and a stunning golden sandy beach with lots of room! I had expected it to be very tacky but it as actually very pleasant, especially at the port end.

All in all we were very disappointed with the hotel, food and drink. We didn't not get a cheap deal on this hotel and being 4 star expected far better. Was glad to get home for a decent, quiet nights sleep.

Room Tip: Ask for a quiet room if they have such a thing?!
  • Stayed: July 2012, travelled as a couple
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9  Thank mrscatsmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 10 July 2012

Good afternoon,

Thank you for your comments. We are really sorry to hear that our hotel was not like you have expected. We apologize if the quality of the food was not exactly your taste. We do have hoteles more specialised in English guests in different areas of Mallorca, where I'm sure you will have felt more confortable. We are glad to inform you any time.

With kind regards,

Your
HSM Customer Service

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Reviewed 5 July 2012

This was the first time we went to this hotel, it was situated in a lovely scenic area overlooking the sea The hotel is ideal for couples and families I would recommend it, you are not surrounded by lots of other hotels ,Customer service very good the one thing the rooms need is a small fridge, and people were putting there towels as early as 7. am on the sunbeds and not using them until early afternoon so others do not get a chance to use them.

  • Stayed: June 2012, travelled as a couple
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3  Thank mmcd59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 9 July 2012

Dear Guests,

Thank you very much for your comment. Our hotel staff will be delighted to read it, we know they are doing their best to make our clients´ holidays really special and it is always great to know the clients appreciate their hard work. Thank you.

With kind regards,

HSM
Customer Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2012

We have been to this hotel four times now and always stay on an all inclusive basis. The selection, quality and choice of food is excellent. It is spotlessly clean and the staff are most polite and helpful. This hotel is brilliant for families or couples. I highly recommend it, you are not surrounded by loads of other hotels and it is in a lovely quiet spot. Can't wait to return!!!

  • Stayed: June 2012, travelled with family
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4  Thank suenshazmorris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 6 July 2012

Dear guests,

Thank you for your nice comments. We are glad to know that our Staff has treat you so well and that you liked our good location.

See you next time in HSM Saint Michel!

Your
HSM Customer Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2012 via mobile

We travelled with our 18 months old daughter. I really enjoyed our stay. Room is ok, all you need. Obviously could be bigger but was just enough. Hotel provided cot for our daughter. I know that we stayed on all inclusive basis, and food was available 24/7, but I think room could have small fridge. This what I was missing.
Hotel has small private beach, was just enough for us, also few swimming pools ( including one for kids).
Food and service very good. Everyone very helpful and very open for kids. Hotel also provides free shuttled bus to port d'alcudia.
If you are after family holiday, away from night clubs is def place for you!

  • Stayed: June 2012
    • Value
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    • Rooms
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Thank MagdalenaC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 5 July 2012

Dear Guests,

Thank you for your nice comments. We are glad to know that you liked our hotel and that you have spent a nice time with us. However, we will inform our quality department about all your suggestions. Hope to see you again in Hoteles Saint Michel.

With kind regards,

HSM
Customer Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about HSM President Golf & Spa

Address: Cami d'Aucanada, 65, 07410 Port d'Alcudia, Alcudia, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Alcudia > Port d'Alcudia
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Port d'Alcudia
#13 Luxury Hotel in Port d'Alcudia
#15 Romantic Hotel in Port d'Alcudia
#18 Family Hotel in Port d'Alcudia
Price Range: £72 - £131 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — HSM President Golf & Spa 4*
Number of rooms: 248
Official Description (provided by the hotel):
IN GENERAL: The 4* hotel HSM President stands out for its situation in Aucanada, Alcudia, the resort is full of charm & tranquillity & upholds high quality facilities and good service. It is a perfect choice for couples who want to have a rest and chill out enjoying the privileged environment next to the sea. The hotel is open from May to October. LOCATION: The hotel HSM President boasts of an enviable location, in the privileged residential area of Aucanada, 1,5 km from Puerto de Alcudia and 4 km from the village centre. The beach is just steps away (15 m) offering spectacular view of Alcudia Bay. Aucanada is famous for its golf course Golf Aucanada, one of the most modern and impressive golf courses of Majorca. The hotel HSM President is the closest hotel to the golf course (1 km away) and offers free transport service for guests. Alcudia is situated in the north eastern part of the island (54 km from Palma and 60 km from the airport). Being located in one of the most desirable locations on the island with it's calm, extensive beaches, HSM President is a perfect place for families with small children. It offers idyllic naturals spots, such as Natural Park of Albufera or the forest Cas des Pinar. Alcudia Bay offers uncountable attractions: shops, bars, restaurants, water park "Hidropark", possibility to practice outdoor sports where water sports and cycling stand out among others. Many cyclists choose this area thanks to its incredibly enticing cycling routes that offer different levels of difficulty as well as spectacular views! ROOMS: The hotel offers spacious double and single rooms that present elegant and modern decoration and colours. All of the rooms include a bathroom, hairdryer, air conditioning, safety deposit box (extra charge), telephone, WIFI (extra charge), parquet floor, LCD satellite TV and balcony. Some of them offer an outstanding sea view. The hotel offers also Junior Suites, with extra space and a sofa bed and direct sea view! GASTRONOMY: The hotel offers half board, full board or all inclusive food and beverage packages. The restaurant, with a beautiful sea view, offers an extensive and modern buffet with a huge selection of cold and hot dishes as well as a wide variety of homemade desserts. The restaurant also offers dishes prepared instantly in show cooking. All meals are served in the style of a thematic buffet. Drinks in half board and full board are not included in the price (lunch and dinner). All inclusive offers (besides the 3 main meals) snacks between meals and all kind of drinks (beverages, hot drinks, alcohol) and ice cream throughout the day. The clients are asked to wear suitable clothes for dinner. FACILITIES: The hotel offers 3 swimming pools for adults, and one for children. There is a terrace with sunbeds and sunshades. The "Wellness and Spa" area with beautiful sea view offers an indoor swimming pool with hydrotherapy, Turkish bath, jacuzzi, sauna, chill out area and a gym. One must be at least 16 years of age to access the spa area. Bar service is available at the pool. Inside of the hotel there is an indoor bar and spacious, cozy common areas, as well as a game room. CHILDREN: The hotel offers for children: swimming pool, playground and mini club. Also baby cots and high chairs are available in the restaurant, at no extra cost. ADITIONAL SERVICES: 24/7 reception. Pool towels and bathrobes for rent (with a deposit). WIFI in common areas (no extra charge), WIFI in hotel rooms (extra charge), Internet corner (extra charge). Rent a car and rent a bike. Massage service (extra charge). We accept both Visa and MasterCard credit cards. SPORT AND ENTERTAINMENT: Daytime and evening entertainment, shows or live music various times per week. Mini club for children. Billiards (extra cost), table tennis, tennis court and volleyball in the complex. The hotel is specialized and certified in cycling tourism: not only does the hotel have a well prepared storage room for bicycles, but it also offers general information about cycling routes, meals adapted to the cyclists' needs, etc. Possibility to practice sports in the area. ... more   less 
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Also Known As:
Hsm President Hotel
Hsm President Puerto Alcudia
Hotel Hsm President
HSM President Golf & Spa Majorca, Spain

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