We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fantastic family friendly hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Iberostar Ciudad Blanca
Ranked #8 of 50 Hotels in Port d'Alcudia
Certificate of Excellence
Reviewed 23 June 2014

staff here are amazing from reception to bar staff to kitchen staff to entertainers etc. super friendly and have lots of time for kids. although there are lots of kids you never see them as so much for kids to do. so close to beach its amazing. shows are fantastic. food is amazing. you must do all inclusive its well worth it. by far the best Iberostar hotel in Mallorca. i will be back

Room Tip: ask for a high room to get the amazing sea views, upgrade to the deluxe rooms. really are worth it.
See more room tips
  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank debs2222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Ciudad Blanca, responded to this reviewResponded 24 June 2014

Dear Guest,

There is no better reward for us to read our guests’ full satisfaction on their stay at our IBEROSTAR Ciudad Blanca hotel, we are sincerely grateful for the time you took out of your day to share such a praising 5 star review on your overall holiday experience among us.

Moreover, we want to express our utmost gratitude for your amazing words towards our staff, as you well say their great attitude, genuine helpfulness and full commitment to ensure that our guests are enjoying their stay at our hotel is definitely our main asset; we will make sure to share your kind words as we know it will mean a great deal to them.

We also loved reading your praising comments on our restaurant; at IBEROSTAR we have a true passion for gastronomy and strive to make it one of the highlights of our guests’ stay among us; it is very rewarding to read you enjoyed every dining experience among us.

At IBEROSTAR we believe that nice leisure activities and entertaining evening shows are part of the real holiday feeling this is why our animation team strives to offer a wide range of activities for our guests to join in, we are glad to read that this was a pleasant aspect of your stay among us.

Thank you again for your visit and very kind recommendation to the travel community of TripAdvisor; It will be a real pleasure to welcome you back on your next trip to Majorca and please do not hesitate contact us beforehand to organize every detail of your stay.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Ciudad Blanca

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,455)
Traveller rating
Traveller type
Time of year
Language
  • More languages

535 - 541 of 1,455 reviews

Reviewed 21 June 2014

My wife and I stayed at this hotel for eleven nights in June 2014, on an all-inclusive basis, having booked and travelled with Jet2.com from Glasgow.

This fine hotel stands in an enviable position on the main beach in Port d'Alcudia. It's central for shops and bars and a public bus stop is conveniently located just outside the hotel.

There are just over 300 rooms and the hotel caters very well for young, old and disabled guests. With its beach-side location, it is ideally suited for all, especially families.

Children of all ages are catered for with a new 'young-child' friendly small water slide and other youngsters' watery facilities. There are two 'young-child' friendly pools and two other swimming pools, all of which were meticulously clean.

There is a fantastic large 'open-all-round' marquee which is carpeted and contains many different shaped large bean-bag type toys/seats/cushions, This shaded comfort or crawling-zone is ideal for those with very young children. (As pictured from our balcony with the small water slide).

Having stayed at a number of Iberostar Hotels before, we were expecting good food. Well, it was better than that; it was excellent. The food was more befitting of a 5 star hotel, it was truly scrumptious! There was so much to choose from and it was all presented buffet-style. Whether you enjoy steak or fish, (including salmon), cooked to your taste, pasta & pizza, vegetarian Italian dishes or salads, you will not go hungry. There was always a choice of different meats and fish and you will never have seen so much different salad. Of course, the great thing about a buffet is that you can always choose more! We could help ourselves to soft drinks, water, (including sparkling), wine, or beer with any meal.

There was always plenty of choice of mouth-watering suites and always a huge selection of freshly prepared, or whole, fruit. The food was simply fantastic and was a real credit to those who worked in the kitchen and the staff who worked tirelessly in the two restaurants. Special thanks to all of the kitchen and restaurant staff, including pleasant and hard working Marina, (who deserves a full-time position) and also Lobo who is polite, engaging and very hard working.

Yes, there are two restaurants: the Bell Viure is the main 'indoor' restaurant with canopy beside the main pool and the Bar & Restaurant Medusa, situated adjacent to the beach, which is al fresco.

The entertainment team are personable, energetic and non-stop. They work from morning to night to keep the Children's and Teen Clubs running and guests entertained. If you want to get involved with archery, rifle or pistol shooting, volleyball or even darts, their enthusiasm is unending. Thank you to Robin and Bryan and the whole team who also put on some great shows in the evenings.

The hotel is spotlessly clean and well maintained. If you are able to get out of bed early enough in the morning, you will see teams of gardeners, cleaners and repair staff all busy at work as soon as it is light. There is so much attention to detail - can you believe that the sandy volleyball court is machine-rotovated, raked and then hosed every morning? Thank you to all cleaning & maintenance staff who do a great job and work hard all day.

There are three bars. Two of these are outdoors; one by the beach and one which serves the evening entertainment area. The bar staff work hard every day and evening and I would like to thank all of the staff including Aitor for his hard work and attention to detail. Special thanks also to Sylvia who was keen that I improved on my Spanish language and who taught me a different phrase each time I approached the bar.

Our bedroom / apartment was in the main building on the fifth floor and from the balcony we were afforded a fantastic view of the hotel pools, the beach and the surrounding area. (See picture). Like the rest of the hotel, our accomodation was spotlessly clean and ideal. It is true that you could hear some noise from the corridors adjacent to the bedroom, however that happens in most hotels.

The hotel manager, Yara Martinez, can always be seen around the hotel with her deputy (whose name I do not know -sorry). The two ladies work tirelessly to enthuse their staff and can frequently be seen supervising and checking around the hotel and grounds. I would like to thank the two impeccably dressed, pleasant and approachable ladies for helping to make our holiday so special.

The reception staff, like everyone else in the hotel, are most friendly, helpful and professional. If you have any questions about the hotel, local area, bus times or even where to shop in Palma, they will help you. I would like to thank all of the reception staff for their patience and kind assistance, especially Adama with his friendly smile and also to Carolina for the frequent Spanish language lessons. Estoy muy bien, gracias!

There is a wonderful promenade, (with lights for the evening), immediately outside the hotel's rear gate on the beach side of the hotel. You can take a leisurely stroll, wheel chair or push a buggy along to the main town and the marina where there are hundreds of expensive large boats moored. Look-out for one of the best and sportiest looking boats which belongs to Michael Schumacher; it's called 'Smooth Operator'.

The beach is fantastic; it is fine white sand and very gently shelving. You could be 20 metres out to sea and yet it may only be 1 metre deep. The sea was very clean and warm.

For a couple of hours one morning, there was a regular flow of yellow & red boat planes which were skimming the top of the hotel roof as they dipped into Alcudia Bay. We later learned that these were Fire Service planes which were being used to dowse a bush-fire somewhere inland. They had been filling-up with water in the bay. (See picture).

There is plenty to do and see and you can arrange organised trips from the hotel. However, the local bus service is frequent and reasonably cheap and I would recommend that you give this a try. We took the bus to a market in old Alcudia which is a lovely ancient 'walled' town, a mile, or so, inland from Port D'Alcudia. Other worthwhile trips included Port d'Pollenca and also Palma. The public bus to Palma is perfect and the area of Palma adjacent to the bus station is really nice and touristy with decent shops and beautiful old buildings.

From the moment you check-in at the Iberostar Ciudad Blanca, you will have a wonderful time. If you are lucky to go there, please remember to appreciate and thank the hard-working staff, all of whom work as a terrific attentive team to make your holiday enjoyable and memorable. It's a super place!

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
15  Thank TripCrazy2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Ciudad Blanca, responded to this reviewResponded 24 June 2014

Dear Jimmy,

We first would like to thank you for choosing our IBEROSTAR Ciudad Blanca hotel for your holidays in Majorca and for the time you spent to share this wonderful review on your stay .

Moreover we would like to express our utmost gratitude for your praising comments on our staff, please be sure, we will share your heartwarming words as we know it will mean a great deal to all of them, it is indeed very rewarding to hear that you felt well cared after and took the time to notice their hard work and full commitment to ensure that all our guests are enjoying their stay and a quality time with their loved ones.

We also thank you for pointing out the quality and variety of our buffets, the comfort and cleanliness of our hotel and accommodations as well as our location, fronting the beautiful beach of Playa de Muro with its crystal clear shallow water, which makes it ideal for families with young children.

Once again, thank you for making us your choice hotel and for the courtesy of your time; we hope that you had a pleasant and comfortable journey back home and to have the pleasure to welcome you back very soon among us.

Warmest regards to you and your better half,
Online Reputation Manager
IBEROSTAR Ciudad Blanca

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2014

Got back from a ,what can only be described as faultless holiday.If your the type of person who always has to find something to moan about.Go here and find something (I DARE YOU ).
The staff are incredibly helpful,friendly,polite they just cant do enough to make you feel so welcome.All the staff from cleaners to management are true professionals.The food was of the highest standard with special nights everynight serving lobster,caviar,crab in fact it was seafood heaven.Other nights personally cooking your finest choice of steak in front of you for your personal choice. I could go on and on about all the various pluses .But you would be better off going to find out for yourself.

Room Tip: We had seaviews which were great if we were on the 6th floor as it was we were on the the 4th so cou...
See more room tips
  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank RodnAnnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2014

booked for alcudia offered this hotel. could not have been more delighted with quality and position. will go again next year and take more members of our family. we are looking for dates to suit the whole family

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar.com
2  Thank Margaret W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2014

Spent my honeymoon with my wife and our 3 children here on 1/6/14 for 2 weeks all inclusive. Brilliant hotel. Location is incredible, right on the beach. The food was amazing, plenty of variety and cooked superbly. So much for the kids to keep the occupied. The staff were incredible and could not do enough for us. The entertainment/animation team were great, very funny and entertaining at all times of the day. This hotel was perfect for us and I have no doubt whatsoever that we will be returning here.

Brilliant place.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Dales87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Ciudad Blanca, responded to this reviewResponded 20 June 2014

Dear Guest,

First and foremost we would like to thank you for choosing our IBEROSTAR Ciudad Blanca hotel for your honeymoon and for the time you spent to review your overall holiday experience; We are delighted that you enjoyed staying with us on this special occasion.

Furthermore , we are glad to read your satisfaction on the quality and variety of our buffets, the gastronomy being an important aspect for IBEROSTAR, our talented Chefs do their utmost to please all palates; It is enjoyable to read that we were able to conquer yours.

Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.

We are also very grateful for your nice comments towards our animation staff, their enthusiasm is contagious and they strive to offer a wide variety of leisure and sport activities throughout the day as well as entertaining evening shows to make our guests' stay a memorable one.

Thank you again for making us your choice hotel for such a special event and for your heartwarming review; we would be enchanted to accommodate you again on your next visit to Majorca, assuring you in advance of our best intentions to provide you with another “perfect family holiday” with IBEROSTAR.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Ciudad Blanca

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014

just got back and yet again could not asked for any think more, we been going here for many years and is still very good, the staff are all very helpful and go out of the way to make your holiday great. There is so much choice of food all day long and drink [inc] a new kiddies pool been put in very good, they always have kept there standards up, there is two other pools plus two restaurants inside and out one sets right on the beach. The town is across the road and the marina is 15 minutes walk along the beach, they never stop cleaning and offer beach towels clean every day[deposit] entertainment was mainly by the reps and was the best we seen,lots to do at the hotel for young and old caters for all , we will go back again as we think it has it all for us, best thing is how good the staff are and made many friends there ....big thank you Phil/Sheila

Room Tip: go all inclusive. High view,? Hire a car ,look at there own site before you book could save a lot wh...
See more room tips
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Philip A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Ciudad Blanca, responded to this reviewResponded 19 June 2014

Dear Sheila and Phil,

There is no better reward than reading the full satisfaction of our returning guests year after year; thank you so much for making our IBEROSTAR Ciudad Blanca your choice hotel when visiting Majorca and for the time you spent to share this praising review on your latest stay.

Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments as we know it will mean a great deal to them.

Furthermore , we are glad to read your satisfaction on the variety of our buffets, the gastronomy being an important aspect for IBEROSTAR, our talented Chefs do their utmost to please all palates; It is enjoyable to read that we could conquer yours.

Last but not least, thorough cleaning being an absolute must for IBEROSTAR, we thank you for highlighting the cleanliness of our hotel; we strive to give total confidence in this area, being fully aware that this is the base for a comfortable holiday experience in any hotel.

Thank you again for your loyalty and trust; we hope that you had a pleasant journey back home and look forward to welcoming you back in your home away from home at your earliest convenience.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Ciudad Blanca

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014

After reading so many positive reviews on the web, we decided to book this apartment hotel, thinking that we will have a great holiday. I couldnt be more wrong. I have never ever write any reviews on accomodation before, but i felt the need to so that other holiday-makers would not get con by this hotel.

1. We got the noisiest room on earth, despite calling them a week before to request for a quiet room as we have a baby. The room is in Block 6, which is next to a busy road. Its so noisy that we couldnt sleep the whole night and this continued for a week. We request for a change of room, but was still given room in Block 6 and hence didnt solve the issue. The hotel had been fully booked and they cant change us in any case

2. leakage in the toilet ceiling resulting in flooding in the toilet. They definitely took their time to fix it despite reporting this issue several times. I had to scream down the phone before someone finally came over.

3. No housekeeping for the first 2 days. After numerous complaints, finally a non-existent housekeeping. I am walking through sand from the beach for a week. The only housekeeping they do is to change towels

4. Children entertainment resulting in children stampede. And we are not even talking about the younger children here. The entertainer played a stupid game of asking the children to chase a balloon after letting the air out of it, resulting in pushing and shoving and stampede. The entertainers were irresponsible and not watching the children to allow this to happen. I had to go to the reception area and complained about this

I hope this review serve some good and no one had to go through what we did.

Room Tip: Rooms in block 6 are the NOISIEST. Do not stay there
See more room tips
  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
8  Thank W091279
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Ciudad Blanca, responded to this reviewResponded 20 June 2014

Dear Guest,

Although we sincerely regret reading that we were not able to provide you with a relaxing and enjoyable stay at our IBEROSTAR Ciudad Blanca hotel, we thank you for your visit and the time you spent to review your overall holiday experience among us; we appreciate all of your input, as it helps us identify areas that could use more attention to detail.

Firstly we would like to take the opportunity to point out that all our animation staff is highly qualified and experienced with children, the game you refer to is the typical “hot potato” game where kids have to pass on a water balloon and try not to make it explode; No child ever got hurt and, as you can see on many reviews on this portal, our tiny guests have a great time at our Mini Club thanks to a wide array of activities for them to take full advantage of their stay, with enriching games and fun sport activities designed to expand kids’ horizons and create new friendships in a multicultural environment.

Thorough cleaning is an absolute must for IBEROSTAR and our housekeeping staff undertakes a daily cleaning of all rooms, however it seems that for the first two days you refused the cleaning of your room and just asked for a change of towels; when you reported a problem with your bathroom, we offered you a change of room in your same room category but in case this option is rejected, unfortunately there is very little we can do and repairs of this kind may require a minimum of time to be fixed; we lament the inconveniences caused.

Moreover, we lament your disappointment on the location of your room and would like to explain that we allocate our rooms in accordance with the room type selected at the time of booking, as you can see on our website, the room type and price varies depending on the view, unfortunately, as our hotel was fully booked during your stay we could not offer you the possibility to upgrade for a pool/sea view; we encourage you for future occasions to visit our webpage or contact our call center from where we can offer you a personalized booking guidance and help you choose the destination and accommodation type that best meet your holiday needs and wishes.

Once again, we deeply lament hearing that you did not enjoy your stay and please be assured that your comments have been shared with our management for information; our goal is to assure our guests feel comfortable and fully enjoy their visits. We are eager to regain your confidence during another occasion if you gave us that chance.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Ciudad Blanca

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Port d'Alcudia
0.1 mi away
Hotel Astoria Playa Only Adults
Hotel Astoria Playa Only Adults
#1 of 50 in Port d'Alcudia
2,437 reviews
1.2 mi away
Zafiro Palace Alcudia
Zafiro Palace Alcudia
#4 of 50 in Port d'Alcudia
842 reviews
0.9 mi away
Hotel Apartamentos Ivory Playa
Hotel Apartamentos Ivory Playa
#5 of 50 in Port d'Alcudia
552 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Viva Sunrise
Viva Sunrise
#6 of 50 in Port d'Alcudia
1,055 reviews
2.5 mi away
PortBlue Club Pollentia Resort & Spa
0.3 mi away
Seaclub Mediterranean Resort
Seaclub Mediterranean Resort
#15 of 50 in Port d'Alcudia
1,474 reviews
Show Prices
Show Prices
Show Prices

Been to Iberostar Ciudad Blanca? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Iberostar Ciudad Blanca

Address: Juan Carlos I 43, 07408 Port d'Alcudia, Alcudia, Majorca, Spain
Phone Number:
Region: Spain > Balearic Islands > Majorca > Alcudia > Port d'Alcudia
Amenities:
Beach Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Port d'Alcudia
#2 Family Hotel in Port d'Alcudia
#3 Spa Hotel in Port d'Alcudia
#4 On the Beach Hotel in Port d'Alcudia
#6 Luxury Hotel in Port d'Alcudia
#6 Romantic Hotel in Port d'Alcudia
Price Range: £73 - £330 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Ciudad Blanca 4*
Number of rooms: 303
Official Description (provided by the hotel):
The IBEROSTAR Ciudad Blanca hotel is a comprehensive hotel, and the all inclusive option is highly recommended for those who fancy experiencing an entertaining family holiday. Everyone will have their own space in its studios and apartments, as well as privacy and services that will make your stay a very comfortable one. Located on the seafront, the Ciudad Blanca hotel combines the beauty of the Bahia de Alcudia with gorgeous beaches and surroundings. These include the services and facilities of a family hotel: outdoor pools for adults and children, children's playground, accommodation for pets, free Wi-Fi, SPA Sensations, all inclusive, Miniclub, Maxiclub, Teenieclub, Jacuzzi, professional shows, water sports, 15,000 m² of gardens, three restaurants, two bars and a spectacular Sea Soul & Beach Club to spend days and nights in the most incredible and relaxed atmosphere. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Jet2Holidays , Iberostar, Booking.com, LoveHolidays, Travel Republic (UK), TripOnline SA, Hotels.com, Cancelon, Evoline ltd and HotelQuickly so you can book your Iberostar Ciudad Blanca reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Ciudad Blanca Hotel Port d`Alcudia
Iberostar Puerto Alcudia
Iberostar Hotel Ciudad Blanca
Iberostar Ciudad Blanca Majorca, Spain

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing