This is quite an expensive hotel and so I will try and be as thorough as I can with my review.
We booked a SeaView room and stayed here as a family with two children aged 7 and 3 for a week from 16th June 2014. I had emailed ahead to the hotel to request either block 4 or 5, away from the entertainment and noise, as my son is a bad sleeper. Upon arrival at the hotel (at lunchtime) reception was busy so we had a little wait to check in. Upon check in we were allocated a room on the top floor of block 2, right in front of the entertainment and with a busy road to the other side of us. I went back to reception and explained that this wasn't suitable and they said I had been allocated it because of the SeaView but to their credit they switched us immediately to Block 5, right by the beach, but at the sacrifice of a "sea view".
It is important to NOTE here: this was not really a sea view at all, more like a tree view with a tiny gap of sea and so I would not recommend paying more for a SeaView unless you are guaranteed the End-of-Corridor rooms in block 5, and even then there is still trees blocking some of the view. These rooms were occupied by Germans throughout the whole of our stay and you will find a lot of Germans at this hotel (more on that later).
Our room was fine, large, spacious but basic, but it met our needs and I would definitely recommend a room in Block 5 as it is right by the beach and really close to the pool too; the only downside is that this block does not have an elevator which can be awkward when lugging suitcases up two steep flights of stairs and would not be suitable for people with mobility issues.
We were All Inclusive and found the food to be satisfactory - it wasn't anything special but it wasn't bad, but they had Veal on almost every single night which got a bit repetitive as there is only 2 meat choices per night (not including fish). They did also have a "Special" everynight which consisted of Salmon or Lobster or Kebabs and proved very popular with most guests. The same can be said of the Chocolate fountain which they had on two of the nights of our stay - the only problem with this is that is was surrounded by kids and you couldn't really get near it so I would imagine this would be frustating in the school holiday periods which are busier. Although my husband and kids managed to always find something suitable to eat, I am type 1 diabetic but do not take insulin yet and so need to have a strict diet and I found the cold food selection fine but the hot food was always very Carby and Sugary and I did struggle to find something suitable for me but I appreciate I am an exception. Breakfast was by far the best meal of the day.
The drinks were also All Inclusive but again I was disappointed because the cocktails on the All Inclusive were pre-mixed and were awful but the ones you had to pay for were made fresh and much better. This really irritates me as people who are All Inclusive are not getting a "free ride" they have paid in advance and so I feel they should get the top class drinks included in their package. This was also apparent with the evening meal. The people who weren't All Inclusive got a wine list with much better wines and a full table service; where the All Inclusive guests were directed to the "wine taps" which served boxed wine and pretty much left to their own devices.
The main pool was fine and there was plenty of sunbeds available all day but I would imagine the pool would seem very crowded during the school holidays as it is not particularly large. The kiddies pool is good for the kids but there are no sunbeds near it and so nowhere for parents to sit and so we couldn't use it all that much as we would have to stand around or sit on the edge of a wall to keep an eye on our youngest; not the most comfortable place to be! We didn't use the "quiet" pool as our son was only 3 and younger children weren't supposed to use it but it did seem to have a lot of sunbeds around it and probably good for people who travel without children.
The Entertainment during our stay was terrible. The children's entertainment was mostly in Spanish or German and whilst I would expect Spanish as it is a Spanish island, there seemed to be more German children's entertainment than even Spanish! There are alot of Germans at this hotel and, as stereotypical as I feel writing this, some of them are just extremely ignorant which did put a dampener on certain points of the holiday. The adults entertainment was equally awful and we ended up walking out most nights and so did most other people and it was nearly always empty because of this. The School of Rock night was the worst, I have never heard such a terrible version of Rock music in my life and the only night where the entertainment was remotely good was the circus night.
The location of the hotel is what makes this hotel worth visiting. It is right on the beach and what can I say about the beach... It is beautiful. It is by far the best beach I have visited and we spent a lot of time here where we usually end up around the pool all the time. The sea was gorgeous, warm and shallow for quite a distance out and so safe for the children. The hotel is also right next to the main strip where all the shops are - about 2mins walk away. The port is slightly further about 25-30minutes walk but I honestly found better shops on the strip. Be warned though, there was a beach party on one of the nights and the music was belting out until around 1am right outside our block and although this had nothing to do with the hotel I feel they should have at least warned us about it as they were aware of us changing blocks due to noise issues and block 5 is literally right by the beach.
One other thing is that this hotel does not provide free Wi-Fi and in this day and age I genuinely feel that if a hotel does not offer free Wi-Fi then it should not be allowed to have a four-star rating. The Wi-Fi was very expensive at 20Euros for the week and even then you could only use it on ONE device so I used it on my phone and the Ipad and my Husbands phone were redundant the whole week. You also have to faff on signing back in all over again everytime you leave the hotel and come back and try and use the Wi-Fi - this is also a pain.
My mother and auntie were also in Alcudia during this week but they stayed in the Viva Tropic hotel which had a lot more for children than this hotel did though the location was not as good for the beach. All in all this hotel has been given 4 stars by me purely due to its location. If you are the type who love the beach and place high importance upon location when you go on holiday then this is definitely the hotel for you as the location makes up for everything else that may not be great with the hotel. However, if you are more inclined towards holidays around the pool and don't really place importance upon being on the beach then you would be better off in one of the much cheaper hotels as most of the hotels were not that far from the beach anyway.
As a final note I would like to point out that the cleaning/maintenence staff were all lovely and constantly working keeping the hotel clean. The sunbeds and pool area were cleaned every single night as well as through the day and the cleaning staff were very thorough in the rooms too. They spoke little English but they were always busy and working hard and always had a smile for you as well. The cleaning/maintenence staff really are a credit to this hotel.
Would I return? I would certainly return to Alcudia but I am torn about whether I would return to this hotel as the beach was so amazing but everything else wasn't and so at this stage I would return only if they provided free Wi-Fi and only if I couldn't find a cheaper hotel that was also on the beach. If I did return I would not want to be in any other block but Block 5 due to its proximity to the beach and I would request an end of (right-hand-side) corridor room looking out on to the beach.
- Official Description (provided by the hotel):
- The IBEROSTAR Ciudad Blanca hotel is a comprehensive hotel, and the all inclusive option is highly recommended for those who fancy experiencing an entertaining family holiday. Everyone will have their own space in its studios and apartments, as well as privacy and services that will make your stay a very comfortable one. Located on the seafront, the Ciudad Blanca hotel combines the beauty of the Bahia de Alcudia with gorgeous beaches and surroundings. These include the services and facilities of a family hotel: outdoor pools for adults and children, children's playground, accommodation for pets, free Wi-Fi, SPA Sensations, all inclusive, Miniclub, Maxiclub, Teenieclub, Jacuzzi, professional shows, water sports, 15,000 m² of gardens, three restaurants, two bars and a spectacular Sea Soul & Beach Club to spend days and nights in the most incredible and relaxed atmosphere. ... more less
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- Also Known As:
- Iberostar Ciudad Blanca Hotel Port d`Alcudia
- Iberostar Puerto Alcudia
- Iberostar Hotel Ciudad Blanca
- Iberostar Ciudad Blanca Majorca, Spain