We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice clean hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
IBEROSTAR Ciudad Blanca
Ranked #7 of 48 Hotels in Port d'Alcudia
Certificate of Excellence
Wakefield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice clean hotel”
Reviewed 20 August 2014

We have just spent a week at cuidad blanca returning yesterday 19/08/14, the hotel is set in lovely grounds with lots of space, very clean and staff very friendly.The hotel is set right on the beach which is beautiful and the sea is very clear and shallow (you can take your drinks on the beach from the outside bar). The room we stayed in was very spacious with a separate bedroom, we stayed in block 2 level 2 although this was over where the night time entertainment was we never heard a noise. I did think the entertainment lacked a little something for the adults but our son was entertained.(which helped). The food was ok BUT the meat was pork every day and there was not much choice for children.They offer a pool towel service for 10 euros per towel which you can change daily which i thought was good ( you get your money back at the end of your stay). You can get half hour free wifi in lobby area a day or pay for it in your room, but only works in some blocks! ( works in block 2)

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank jenny m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,239 reviews from our community

Traveller rating
    710
    397
    88
    28
    16
See reviews for
948
149
9
1
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (184)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
wirral
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 August 2014

Stay: 04/07/2014 -14/07/2014
Visited this hotel with my husband and kids 6 and 10 years old.

Hotel:
The hotel is on the beach it is a large complex with 2 pools, lovely views, kids clubs/entertainment, and very friendly staff, there was a mixture of nationalities which was great we were very happy with our choice and enjoyed our stay.

Food:
We stayed all inclusive and found the food was brilliant, always lots on offer and a different special every night, we always found a table in the restaurant, drinks were great, had the usual cocktails / mocktails for the kids! Also there was coca cola/fanta etc for all inclusive guests.

Facilities:
Rooms were basic but spotless, we had a one bedroomed apartment in block 4, beds in lounge not so comfy but bedroom ones are good. No loud noise at night and the evening entertainment finished by 11ish. Room was cleaned daily and fresh towels provided.

Experience:
We had a lovely holiday, kids really enjoyed themselves and we would most definitely be returning in the future. Our son had his birthday during our stay and the staff made sure he had a fantastic day, he was left a card and present in the room from the management which was a lovely surprise, he also got up on stage at the mini disco were he got a medal and everyone sang happy birthday to him!!

Overall a brilliant time had by us all, thank you so much to all staff for your hard work, we look forward to seeing you all again soon!

Room Tip: Block 4 was quiet for us
See more room tips
  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Mandy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 August 2014 via mobile

Just returned from two weeks at this lovely hotel! The staff work tirelessly, from the bar staff, restaurant waiters and entertainment team who manage to be likeable and friendly without being 'in your face'. The hotel is clean with people working non stop to ensure it remains clean and hygienic. The all inclusive food is of good standard with enough variety to appeal to all of my family. I can definitely recommend this hotel and will return in the future! It's perfectly placed with a few steps to the beautiful beach. The Port is worth a visit, being about a twenty minute walk along the path at the back of the hotel. All in all, this was a lovely place to stay!

Stayed August 2014
Helpful?
Thank Janine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneva, Switzerland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 August 2014

Returned from a 2 weeks holiday with my husband and our small child. Location is just perfect : directly on the beach (nice white sandy beach, clear water and not too deep), surrounded by small shops (food, drinks, pharmacy, clothes, sand toys...) bars and restaurants and within walking distance from Alcudia's port. The surroundings of the hotel as well as the 4 pools are well maintained and cleaned every day. Our child really enjoyed himself in the 2 children pools, on the slides and with the jellyfish and fish water fountains. The staff in general is very friendly and helpful. We had a sea view appartment on the top floor of the main building. Good size appartment for 3-4 people and relatively quiet : we couldn't hear our neighbours except when they were leaving or entering their room or when children were running in the outside corridor. We slept on the 2 single sofa beds (quite comfortable) and our child slept in a cot (which we asked for) in the bedroom. The cleaning was nicely done every day and the bedding of our child was changed regularly. What we didn't like : we were really disappointed by the food. This is not what we call 4 star food. Fish and meat on the plancha were overcooked, there were not enough spanish specialities, not enough sea food or fish. Shame for a seaside hotel... We were all inclusive and we were disappointed also that the wifi and the safe weren't included in the price. The lifts in the main building are very slow and quite dangerous for children as the doors close abruptly. Overall, we had a very pleasant relaxing holiday. We might come back again.

  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Ateam_2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mesa, Arizona
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 18 August 2014

Our first impression was very poor: the hotel was not as nice as we'd expected, the furniture was outdated, there were dirty dishes stacked all over the bar when we went to order out first drink, and there were running, screaming kids everywhere. And everything from the room safe to the internet to the beach chairs were an extra charge. We were even talking about changing hotels.

But the staff was great, we had what we needed, the beach was lovely, and the food and entertainment were fine. Did I mention that the beach was lovely?

If having a lot of kids around is going to bother you, then you probably better stay elsewhere. There is not, as some reviewers have implied, an adults-only pool. Also, if you're looking for a good bar, then this also probably isn't your place - they don't have such basics as cranberry or grapefruit juice.

But if you want to eat and drink and have a good time, lie around in the sun, and enjoy a wonderful beach, then I recommend staying here. We're glad we stayed.

Room Tip: We had an apartment and were glad we paid the extra money to have a nice sitting room. If you book...
See more room tips
  • Stayed August 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank crazyladycreek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 August 2014 via mobile

Just returned from a week's all inclusive stay here, can't fault it. Directly on the beach, lovely clean pools and plenty grassy space to lay yr towels (essential with our 11 month old as had a sun shade tent) Food was gorgeous, varied every day, paella was just so nice. Could help yourself to soft drinks/water and ice cream throughout the day and as the food was so good didn't have to search around for places to eat as have experienced with previous holidays. Staff were lovely and the room cleaned to a high standard every day. We had a full sea view on 4th floor of block2 and it was just perfect and even though this block backs onto the entertainment area we could not hear a thing and were never disturbed. Would highly recommend this hotel and would stay again.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cdr1108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
uk
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 17 August 2014 via mobile

I had high hopes for this hotel and boy were we disappointed. We arrived at the hotel at 6pm booking a 1 bed sea view apartment, we were told that our room type was unavailable so our 1st night would be in an apartment and we would have to change in the morning, with a bit of pressure from my husband we received free wifi and free safety deposit box for our stay (we wouldn't have received anything if my husband hadn't of pushed for it), this sounds good but wifi didn't work in our apartment unless you stood on tiptoes at the window. They also made us sign a disclaimer to say we wouldn't pursue them for any other compensation! Really? You've inconvenienced us here! We went back to reception in the morning at 9am (when they told us to return) low and behold our room still wasn't ready told to return at 12, still not ready we eventually got our room at 3pm!
Food was awful, Luke warm, salad was wilting, deserts nothing special just bulk bought rubbish (for me to say that it must be bad). Staff were miserable only one female barmaid was remotely pleasant. We went all inclusive and chose to eat out a lot! I'm not expecting too much believe me I've stayed in worse hotels with better food.
I chose this hotel on the fact it has branded alcohol in its all inclusive and the location both of these did not disappoint. The location is fantastic, the grounds are well kept (although I didn't appreciate the early wake up calls by the gardeners most mornings).
There was never a queue at the bar, I didn't struggle to get sunbeds but they were being reserved from very early on.
Would I stay at this hotel again? No never again, for me you can't get better value for money than hotel america in Calas de mallorca, the class of hotel a lot lower but staff are friendly, food is good (for what you pay) hire a car and see Mallorca!

Stayed June 2014, travelled as a couple
Helpful?
3 Thank gr8hol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at IBEROSTAR Ciudad Blanca, responded to this review, 22 August 2014
Dear Guest,

Thank you for your review on your recent holiday experience at our IBEROSTAR Ciudad Blanca hotel; we regret your experience during your stay, whilst an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity.

As you well say, and to compensate the inconveniences caused by this exceptional situation for your first night stay, we have offered you the use of the safe as well as the use of our Wi Fi service free of charge for the length of your stay; a compensation form has to be sign as an agreement for the compensation received, this is a normal procedure for any hotel.

We also regret reading that our buffets did not live up to your expectations although your comments don’t seem to reflect the usual feedback that we receive on opinion portals and internal surveys; At IBEROSTAR we have a true passion for gastronomy and are fully aware that meals are an aspect of primary importance for our guests to enjoy their holidays abroad, this is why our expert team of chefs strives to surprise our guests with high quality culinary delights both local and international, so as be able to savor many different flavors at every single meal and make it one of the best added values to their holiday among us;

Lastly, we were saddened to read your comments on our staff, their genuine kindness and full commitment to ensure that all guests are enjoying their stay at our hotel is undoubtedly one of our main strengths.

On the other hand, we are pleased to read that you were satisfied with the quality of our drinks included in the All Inclusive basis as well as with our prime location, with direct access to the wonderful beach of Playa de Muro.

Our main commitment is to offer the best vacation to our guests, based on the service provided by professionals and the delivery of high quality products, so we do hope we will have the opportunity to change your first impression about our service and turn it into a wonderful holiday experience with IBEROSTAR in the near future.

Kind Regards,
Online Reputation Manager
IBEROSTAR Ciudad Blanca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Port d'Alcudia
0.1 mi away
Hotel Astoria Playa Only Adults
Hotel Astoria Playa Only Adults
#1 of 48 in Port d'Alcudia
4.5 of 5 bubbles 2,058 reviews
0.3 mi away
Viva Sunrise
Viva Sunrise
#5 of 48 in Port d'Alcudia
4.5 of 5 bubbles 902 reviews
1.2 mi away
Zafiro Palace Alcudia
Zafiro Palace Alcudia
#6 of 48 in Port d'Alcudia
4.5 of 5 bubbles 600 reviews
Show Prices
Show Prices
Show Prices
0.9 mi away
Hotel Apartamentos Ivory Playa
Hotel Apartamentos Ivory Playa
#3 of 48 in Port d'Alcudia
4.5 of 5 bubbles 466 reviews
0.3 mi away
Seaclub Mediterranean Resort
Seaclub Mediterranean Resort
#10 of 48 in Port d'Alcudia
4.5 of 5 bubbles 1,332 reviews
1.4 mi away
IBEROSTAR Alcudia Park
IBEROSTAR Alcudia Park
#8 of 30 in Playa de Muro
4.5 of 5 bubbles 1,475 reviews
Show Prices
Show Prices
Show Prices

Been to IBEROSTAR Ciudad Blanca? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about IBEROSTAR Ciudad Blanca

Property: IBEROSTAR Ciudad Blanca
Address: Juan Carlos I 43, 07408 Port d'Alcudia, Alcudia, Majorca, Spain
Phone Number:
Region: Spain > Balearic Islands > Majorca > Alcudia > Port d'Alcudia
Amenities:
Beach Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Port d'Alcudia
#3 On the Beach Hotel in Port d'Alcudia
#3 Spa Hotel in Port d'Alcudia
#4 Family Hotel in Port d'Alcudia
#5 Luxury Hotel in Port d'Alcudia
#6 Romantic Hotel in Port d'Alcudia
Price Range (Based on Average Rates): ££
Hotel Class:4 star — IBEROSTAR Ciudad Blanca 4*
Number of rooms: 303
Official Description (provided by the hotel):
At the IBEROSTAR Ciudad Blanca hotel, located on the sea front, you will enjoy a holiday that is not only ideally adapted for children, but also perfect for you and your partner. Here, there is time for everything and everyone: the little ones won’t stop playing and while they have fun, you’ll be able to enjoy time for just the two of you. No rushing around, no obligations, no stress. Let us walk you through your ideal family holiday, step by step! For multi-tasking parents. This hotel, which offers countless children’s activities, features studios and apartments that are perfectly adapted for your family. In them, you will find a microwave for heating up meals and snacks or a kitchenette for making sandwiches for your next day trip. Treat yourself! How about some chocolate-dipped strawberries? Or perhaps a typical Mallorcan ensaimada, or even something savoury — Japanese food, anyone? No matter what you feel like, you will be sure to find it; we have dishes to suit all tastes and of all different flavours, including local, national and international cuisine. Going to the beach is a breeze. You are so close that you can simply stroll over to the hammock area with your All Inclusive cocktail in your hand. What’s more, it is ideal for children. Thanks to the long, shallow shoreline, you can enjoy playing with them without any worries. The only problem will be getting them out of the water! Your kids will have an unforgettable time. There is simply no time for them to get bored here. They can spend hours on the slides in the play pool and make lots of new friends in the hotel’s clubs. Horse riding, swimming, bowling,… Boredom does not exist here! Fun times. Enjoy a drink in the chill out area or treat yourself at the spa. The various massages, beauty rituals and treatments on offer will leave you feeling like a new person! If you prefer, there is also the option of playing golf or tennis, or even enjoying an aerobics class. We are pet friendly. It can be difficult to imagine going on holiday without your beloved pet. We offer adapted rooms with a special bed, toys and treats for pets weighing 10 kg or less. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Jet2Holidays , LoveHolidays, Iberostar, Expedia, Hotels.com, Priceline, Odigeo, Traveltool, S.L.U., TripOnline SA, Cancelon, HRS, Evoline ltd and HotelQuickly so you can book your IBEROSTAR Ciudad Blanca reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Ciudad Blanca Hotel Port d`Alcudia
Iberostar Puerto Alcudia
Iberostar Hotel Ciudad Blanca
IBEROSTAR Ciudad Blanca Majorca, Spain

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing