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“Had a fantastic time and will be going back for 2 weeks next year!”
Review of Club MAC Alcudia

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Club MAC Alcudia
Ranked #22 of 48 Hotels in Port d'Alcudia
Derry, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Had a fantastic time and will be going back for 2 weeks next year!”
Reviewed 15 July 2011

Spent a week in the resort with our 2 children 7 and 5. We all had a lovely family holiday, the kids loved the pools, food, entertainment and had no complaints about anything. Staff where very friendly and helpful. Rooms nothing fancy but comfortable considering you don't spend too much time in your room. Yes it is a busy resort but my kids made loads of friends which also made the hol for them. Would definintely recommend this resort to any1.

Room Tip: Before you go ask for a low floor, which we did and got 2nd floor.
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  • Stayed July 2011, travelled with family
    • Value
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    • Service
Helpful?
3 Thank jojomc89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Bournemouth
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 July 2011

Just returned from a nightmare week at the hotel Saturno at Club Mac with hubby & 2 kids. Wished I'd seen the reviews on here before going. If you're thinking of booking here - DON'T. The place is stricken with a bad outbreak of norovirus type bug that resulted in loads of the guests falling ill with stomach cramps, vomiting and diarrhoea. I think this can partly be blamed on the careless guests not using the handwash before entering the dining room and kids running riot and touching food with bare hands. My youngest child aged 4 fell ill on the third day and still isn't fully recovered. On several occasions people had been sick on the poolside areas and this wasn't cleaned up straight away - unbelievable! Uneaten burgers, plastic cups and other rubbish dumped all over the place and the bins were overflowing. Our room was clean, although the bathroom had some stains encrusted on the tiles around the bath that looked suspiciously like vomit. Second day and we awoke to a horrid smell of drains - no idea where it was coming from but it was as if there was a raw sewage pipe under our balcony. We complained about this at reception but were dismissed with the usual response from the staff "sorry, it happens during the summer, it's beyond our control." Every morning was the same from them on - stench of drains. The place really needs closing down for a long period of time in order to get it thoroughly cleaned from top to bottom and to give it a makeover.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank busymumof2_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Port d'Alcudia hotels

Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 July 2011

We have just had a fantastic week staying in the Saturno hotel. Food was excellent with a good variety over the week varying from mexican to chinese also a circus theme night where the children were able to go up and get candyfloss and popcorn. Swimming pools were very clean and entertainment was very good, something different was on every night. They have Breakfast, Lunch, Dinner, and also supper from 10pm till midnight.. and during the day they have a burger bar open which you can get umlimited burgers, chips, salads, hotdogs, chicken nuggets. They have a free bus right outside the hotel to the beach during the day, and a bus to Alcudia town of a night, these buses were both free nad run every half hour which is great. The waterpark across the road was amazing, kept the kids very entertained and the staff were lovely.
Overall, this is the best hotel me and my family have ever been too, and can't wait to visit again next year.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
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Helpful?
5 Thank TracyHoward1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 July 2011

The hotel is excellent value for money and the food was top class!! The hotel's facilities were exactly what we were looking for for our trip away and the entertainment staff kept us highly entertained throughout our stay, that we very rarely left the complex!! 10/10 well done Club MAC

  • Stayed June 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
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Helpful?
3 Thank bRadcliffe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leamington Spa, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 July 2011

We booked the Club Mac last Christmas for one week. Stayed at the Saturno hotel with my wife and twin boys of 13. The room was just ok for us not too small the boys can be messy so we just left them to it. Hotel had a lot to offer we took part in the pool games really well organised and my wife managed to spend some money in the town its got a good range of pubs and restaurants if you want a treat one night. We were all inclusive and the food on offer was a good standard ok its busy so go early. The waterpark was a fantastic bonus the boys couldnt get enough of it and its all free. The staff are nice and helpful cant think of a bad word to say about our holiday. Would return.

Room Tip: We asked for two rooms together and it had been organised.
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  • Stayed June 2011, travelled with family
    • Value
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Helpful?
1 Thank johntaylor90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glastonbury, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 July 2011

It´s true that if you go here you are going to have a holiday to remember! Full time fun!
Kids will have fun all day with competitions, sports, shows etc. etc. And the adults eat and drink and have fun while the kids are out of the way! Win win situation. Food and drink was good, the staff were good and the rooms absolutely fine. Alcudia is great to wander round in the evening as there are street artists and shops open and a nice atmosphere.

Stayed July 2011, travelled with family
Helpful?
4 Thank jacknalty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 July 2011

We got back from Club Mac Alcudia on the 12th July after staying in Jupiter Hotel. Checking in was quick and our room was O.K. There was two double beds close together, and for the 4 of us, 2 adults (my mum and me (18) and 2 children (11 and 12) it was slightly cramped.
The next morning my mum demanded to be moved. Reason: at stupid O clock we were all awoken by the sound of lots of big bins being moved around and food deliveries! it was soo loud!
they quickly moved us to another room on the opposite side of the hotel so we had a view of the complex.
we paid £18 for a weeks tv, as the only free english speaking channel was CNBC..

Queues. Lots of them.
Queues for lifts, restaurant , bar. Everything!

The buffet restaurant was fabulous! Pancakes somedays for breakfast in the show cooking area, yummy, with hot chocolate sauce, fresh cream, and chopped fruit!
cereal, cooked breakfast, lots of fruit!

the beds got made once a day, not always changed covers/sheets though.
evening entertainment was..okay, lady gaga was good, but started off with some less known songs, didn't really get the atmosphere going.
i went to ask the lifeguard for help because a boy was suffering with the heat- the lifeguard just looked at me and managed to say he doesn't speak english...much help he was, took alot of hand gestures to get him off his lifeguarding chair. Yeah-no rush then. It's okay, the boys just collapsing..nothing major.

My mum got really ill from swallowing too much water at the hidropark and was taken to hospital leaving me and my brother and sister alone for hours in the hotel room. A member of staff called Lisa was so helpful! She rang my mum at the hospital to check she was okay, then rang our room to let us know how she was and to check we were okay.

The hidropark was good, more queues though.

Lifts were temperamental, annoying as we were on the 7th floor! could take a good 5 mins for one of the 8 lifts to turn up!
We arn't snobs..i think, but we were one of the very few groups without tattoos.. everyone had them!!
There was the odd topless woman around the poolside, which i don't think is appropriate for a family hotel.
I can go on and on..

TIPS:
- For each meal get down to the restaurant within an hour of it opening. eg. breakfast starts at 8am, get down before 9 because a queue starts to form and it gets really busy.

- When going to the bar for drinks, each person is allowed a maximum of 4 per visit, i'd recommend getting at least two each per visit as the cups are only small!

-if you want a sunbed by the pool, get down before breakfast and put a towel on one. I know it's bad to do that, but you've no hope in getting a half decent spot if you go down after breakfast.


Overall, we had a great time! I know there are alot of bad reviews about the place and alot of faults with it, but at the end of the day, the service was great, food was yummy, weather was hot and we came back relaxed and happy! I'd go again!

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Jessica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Club MAC Alcudia

Property: Club MAC Alcudia
Address: Avenida Tucan S/N, 07410 Port d'Alcudia, Alcudia, Majorca, Spain
Phone Number:
Region: Spain > Balearic Islands > Majorca > Alcudia > Port d'Alcudia
Amenities:
Bar / Lounge Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Port d'Alcudia
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Club MAC Alcudia 3*
Number of rooms: 1024
Official Description (provided by the hotel):
Club Mac is an all inclusive complex located in Puerto Alcudia, Mallorca. The resort specialises in families and at their disposal there are 100.000 square meters with a wide offer for all tastes. Two natural lakes, one of them with kayaks, water bikes and pedalos, spacious gardens, nine swimming pools, including a splash pool for small children and a river pool, Children Village for children between 4 and 12 years old, two entertainment areas: a spectacular stage with professional shows and another area with live music or entertainment every night, two indoor bars, five outdoor bars, three restaurants, burger kiosk , tennis court, sand multi sports court, mini golf, running track, archery, small train around the complex for the younger ones, souvenir shop, etc.The complex has three buildings in which you will be able to find rooms to suit your requirements. Marte, Jupiter o Saturno, all of them with the same quality and good service and sharing all facilities between them. ... more   less 
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Also Known As:
Club Mac Alcudia Hotel Port d`Alcudia
Mac Alcudia Hotel
Hotel Mac Alcudia
Club MAC Alcudia Majorca, Spain

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