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“Excellent Hotel”

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Hotel Astoria Playa Only Adults
Ranked #1 of 49 Hotels in Port d'Alcudia
Certificate of Excellence
Reviewed 29 August 2014

Just returned from 10 days at the Astoria Playa, and like everyone else has said , the hotel is fantastic and the staff all first class.Everyone is so friendly, the food is some of the best ever tasted and the service is unquestioned and quick. Everyone there deserves a mention but especially Monica,Phillip the restaurant manager and Alexandra who works so hard. We will definitely be coming back.

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Alby454
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelinexxx, Director de Relaciones con Clientes at Hotel Astoria Playa Only Adults, responded to this reviewResponded 30 August 2014

Thank you very much for your visit and for yur comments abouth the hotel and you nice words about our staff, we really appreciated them.
We are glad to here that you had a nice and relaxing holiday with us and we hope to welcome you again very soon.

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1,216 - 1,222 of 2,358 reviews

Reviewed 28 August 2014

This is an outstanding hotel in every single aspect, but most of all for its staff. From the second you set foot in the hotel to the moment you leave, you're made to feel so welcome.

We upgraded to a Junior Suite and can thoroughly recommend it for the jacuzzi alone! The bed was huge and ridiculously comfortable. When the most stressful moment of your holiday is having to choose which of the selection of memory foam pillows to use each night, you know you're on to a winner!

We mostly used the pool at the front of the hotel, and despite being there during peak season and getting up relatively late each morning, we never once struggled to find a sunbed. The sunbeds are so comfortable, and the range of drinks from the pool bar is excellent. I can thoroughly recommend the frozen juices!

The food is extremely varied, creative and delicious, so too are the drinks, particularly the sangria. We loved the evening entertainment too, the different acts were all extremely talented - so far removed from the usual tacky fare on offer at the vast majority of hotels.

All in all, I can safely say this hotel more than lives up to the hype generated by all the excellent reviews. It's clear that they care so much about the little details and its these that set this hotel apart from others.

Room Tip: If you're thinking about upgrading to a Junior Suite - do it. The jacuzzi is amazing!
  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank MSmerin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelinexxx, Director de Relaciones con Clientes at Hotel Astoria Playa Only Adults, responded to this reviewResponded 5 September 2014

Thank you very much for your visit and all your comments about tha hotel room and services and all our staff, we really appreciated them.
We are glad to hear that you had a very nice and relaxing stay with us and we are waiting for welcoming you again very soon.

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Reviewed 28 August 2014 via mobile

Well the review say it all really but I will try and go through the important bits! We are a couple in our late twenties, the hotel is great for all ages, obviously minus the kiddies! After arriving at 4 am we were greeted by a friendly gentleman who knew we were tired so went through the important bits quickly and said if we came down in the morning the ladies would be happy to give us any more information, they were incredibly helpful throughout the holiday and always had a smile on their faces. The room was perfect, they aren't massive but personally I don't go on holiday to spend lots of time in the room. There were 3 drawers and a small wardrobe with about 10 hangers. To be honest I leave most stuff in the case anyway! The bed is amazing! Memory foam mattress and a pillow menu available. The TV had BBC 1, BBC 2, ITV, Channel 4, Film 4 and ITV 4. I know most people aren't on holiday with watch TV but it was nice when getting ready to have something familiar on in your background. The balcony was good and overlooked the larger pool, the other side looked over the entertainment area so if you weren't someone who wanted yo listen/watch the side we were on would suit you better. The safe was a €3 refundable deposit for the key and if I remember rightly €2.50 for each day in rental. Air con was good, I worried a bit after reading that it was centrally controlled but it kept us cool enough at night (we even got the blankets out, which by the way were lovely and soft!) The shower was excellent and very powerful, and a few toiletries were provided which was a nice touch. Breakfast is from 7.30-10.30 which suited us well. There was an excellent selection of fresh food available. Fruit, cereal, cooked items including beans, hash brows etc, lots of fresh bread, eggs in all varieties including omelettes cooked in front of you and even pancakes, doughnuts and cookies! There is also a coffee machine and freshly squeezed juices. Dinner was 6.30-9.30 and we loved the food! We had planned to eat out a few times but given the very 'British' selection of restaurants around the area we preferred to stay at the hotel and enjoy the selection of wonderful foods available! There was a salad bar with some salads and starters, as well as a couple of different soups each night. Then there was a wide range of mains. A grill with freshly cooked meats and fish, pasta dishes cooked in front of you, vegetables and chefs specials. We loved it every night with something new on offer every day. The desserts were great too, ice creams, cakes, jellies and fruit. You can charge drinks to your room through the day but we mainly did this at dinner to save hassle. You can also buy bottles of wine and they keep them for you the next evening! Waiting and cooking staff are all amazing, this is a running theme at this hotel, excellent staff! We spent our days by the larger rectangle pool. This has music and sometimes yoga, kung fu and aqua on some days. It also has a thai massage area which was amazing, €30 for a back neck and shoulder. The staff at the bar by the pool were amazing, we had a delicious Nectar Limon every morning served to your sun lounger with a smile! You can't take your own food and drink by the pool but why would you want to when they serve amazing freshly made juices and cocktails?! We didn't use the other pool so can't comment on that! Other facilities include a snack bar which served toasties, baguettes, pizza, pasta etc. and a mini golf course at €5 per person. Entertainment was great especially Harlem Dreams and The Four Tops tribute! We had to check out at 12 but they have a courtesy shower available to use and they gave us dinner that night too. We had a great time and are already looking too return next year! Thanks so much to all the staff for making our week a great one! See you next year!

Stayed: August 2014, travelled as a couple
Thank A3005J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelinexxx, Director de Relaciones con Clientes at Hotel Astoria Playa Only Adults, responded to this reviewResponded 5 September 2014

Thank you very much for your visit and all your lovely comments about the hotel and our staff.
We really appreciated them and we are happy to hear that you had a great holiday here with us.
We are waiting for welcoming you again next year for another great one.

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Reviewed 27 August 2014

Just returned from a 2 week stay at the Alcudia Playa and had a great time. The atmosphere was very relaxed with a great choice of food for breakfast as well as in the evening and very friendly staff! Will definitely be back! Thanks to everyone at the hotel for making our holiday so memorable. Muchas Gracias!

Room Tip: If you want to hear the evening enternainment from your balcony ask for a room overlooking the bar...
  • Stayed: August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank 116aeomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelinexxx, Director de Relaciones con Clientes at Hotel Astoria Playa Only Adults, responded to this reviewResponded 29 August 2014

Thank you very much for your stay and all your nice comments about the hotel and our staff, we really appreciated them.
We are also happy to see that you had a great time here with us and we are waiting for welcoming you again very soon for onather great holiday.

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Reviewed 26 August 2014

We booked this hotel purely because it is "Adults Only". We spend there 8 comfortable nights and would go back in a heart beat. There was a nightly entertainment, a vast choice of food and extremely hepful and friendly staff. The only thing we did not like was having to pay for water with our dinner. Everything else was absolutely exceptional.
Oh, and make sure to get a massage from the Thai lady at the pool! I felt very relaxed afterwards.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Daria G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelinexxx, Director de Relaciones con Clientes at Hotel Astoria Playa Only Adults, responded to this reviewResponded 27 August 2014

Thank you very much for your visit and all your comments about the hotel and our staff, we really appreciated them.
We are glad to see that you had a great and relaxing holiday here with us and we hope to welcome you again very soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2014

We weren't actually staying here, we had a SC apartment down the road but non residents are more than welcome. We'd passed the Hotel a few times and were eventually won over by the affable Juan (one of those guys who stands out on the street urging you to sample the delights within) he said they did the best cocktails in Alcudia, and boy was he right. All the staff were fantastic and they treated us no different just because we weren't residents, special mention to Juan, and Francis the waiter, we got on really well them both and they remembered us on our subsequent visits. We ate there once and the food was excellent. This hotel is adults only, not a problem for us as we were a group of 6 adults but if you have little ones you aint gonna get in. I'd highly recommend Astoria Playa, equally for just a drink or if you're considering staying, and judging by other reviews I'm not alone, you wont be disappointed.

  • Stayed: August 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Stuart P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelinexxx, Director de Relaciones con Clientes at Hotel Astoria Playa Only Adults, responded to this reviewResponded 26 August 2014

Thank you very much for viviting us and for all your nice comments about the hotel, our cocktails and our staff, it is really nice to hear them and the guys told me to give their greetings.
Feel free to visit us whenever you feel like and we hope we can welcome you as residets one day.

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Reviewed 24 August 2014

We stayed in this hotel for 9 nights, being for the 1st time in Mallorca.

Astoria Playa is a beautiful hotel, with modern design, having nice pool, comfortable lounges and bars. The adults only restriction helps as well to keep the place more “calm”. It has nice and comfortable (and the right size) rooms, good and very convenient location, being close to the beach (one of the nicest “tourist” beaches we saw on the island), but also close to the Port (coffee/restaurants/pubs/nightlife) and close to Alcudia (beautiful romantic and historical city with amazing market every Wed/Sun).

The food was really good, dinners were excellent, their variety was sufficient and there was always a chef’s surprise, which was every time really tasty.

I must say I have not seen many other hotels with such disciplined, professional and caring staff!

A few words to the gentleman, who we later realized was the hotel manager/owner: You really managed to build professional, well working crew with the right mindset. Their discipline, professionalism, combined with very customer caring behaviors, building positive atmosphere (always smiling), made us always feeling pampered.
But from the whole high class staff, You have a number of REAL ASSETS, and those are: Garcia, brilliant waiter, very entertaining, combined with maximum professionalism and effectiveness and we probably haven’t ever seen any other waiter being so perceptive, always monitoring the tables, and being everywhere where he was needed (you could see his eyes literally running around the area and capturing what needs to be done:-). Then the lady who was being the manager/lead/coordinator of all, usually welcoming us at all breakfasts and dinners at the entrance (apologies, I forgot her name) – she is the right person on the right job, simply brilliant; and the best at the end – Lucia. We both work in customer focused jobs, therefore we realize the value of the feeling of the customer, and Lucia just made us realize that this could be in person’s DNA and brought our perception to the next level. She was extremely effective, 100% of the time positive, smiling, caring, supportive, suggesting tips & tricks, she fixed any issues that occurred with speed and elegance, not letting anyone wait (she is even running to make you feel the most important person for her during the day! :-) Seriously, we both have traveled a lot and we are both quite demanding people, who are usually not 100% satisfied with the staff, but this time we have only positives!

The only negative I would mention is about the room door closing system with the insufficient noise isolation from the corridor, where each time when a person was leaving room around us on the corridor, you can hear the door closure quite loud, as well as when anyone was speaking on the corridor in the night time, that was pretty loud also inside to the room. This is obviously about the behaviors of people living in nearby rooms and we also know this is expensive to manage, but we would still consider, it would improve the sleep quality significantly..

But this is just a “detail”, compared to the overall feeling with which we left the hotel - You’ve made it! We really felt like home, and we would always recommend this hotel as a perfect place to stay with amazing staff.

Thank you all!

David & Zuzana

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelinexxx, Director de Relaciones con Clientes at Hotel Astoria Playa Only Adults, responded to this reviewResponded 25 August 2014

Thank you very much for your stay, to choose The astoria Playa for your holiday.
Thank you very much for your comments about the hotel and all your nice words about the staff we really appreciated them and we really eel proud of them.
We are glad to see that we help making your holiday nice and comfortable.
Thank you also for your suggestios these are important to improve all our services.
Again thank you very much for your stay and we hope we can welcome you again very soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Astoria Playa Only Adults

Address: Astoria s/n, 07400 Port d'Alcudia, Alcudia, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Alcudia > Port d'Alcudia
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Port d'Alcudia
#1 Family Hotel in Port d'Alcudia
#1 Luxury Hotel in Port d'Alcudia
Price Range: £92 - £214 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Astoria Playa Only Adults 4.5*
Number of rooms: 176
Official Description (provided by the hotel):
The Astoria Playa Hotel****SUP with its wonderfully modern décor both inside and out, designed with luxury and comfort in mind, is situated only 150m from the magnificent sandy beach of the Bay of Alcudia. Style and comfort flows throughout the hotel and into the gardens where you will find the swimming pools, sun terraces, Jacuzzis, and Balinese loungers. It is a perfect choice for a romantic getaway or for those who simply wish to relax. For the more active guests there are lots of local cycling and hiking routes and for the golfers there is an 18-hole course in Alcanada only 15minutes drive from the hotel. Free WIFI is available throughout the hotel. ... more   less 
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Also Known As:
Astoria Playa Puerto Alcudia
Hotel Astoria Playa Only Adults Majorca, Spain

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