In my opinion this hotel could be a gem. However attention to detail is lacking in so many different ways,
The setting is wonderful and the staff try so hard, but many obvious things were lacking. Unless you arrived early for breakfast things seemed in short supply, there was no-one in charge of the dining room and the staff seemed ill at ease, not sure who should be doing what.
There was no-where to hang towels in our bathroom, we could not find how to ring reception from the room, the wi-fi was always knocking you off line, there was no conditioner along with the shampoos in the bathroom, the TV in our room did not have any UK channels. The tiles on our patio were broken. The hot water took ages to become hot. The key to lock the room door would not operate from the inside. All of these were minor points but when you add them up they become irritating. Some of the staff were exceptional and really tried very hard to please. I am not sure I would return as there as some many wonderful hotels around the world that are managed much better and realise that attention to detail in a hotel makes all the difference. I hope these comments are regarded as constructive.
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- Also Known As:
- Gran Hotel Puigpunyent
- Hotel Son Net
- Gran Hotel Son Net Puigpunyent, Majorca, Spain