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“A wonderful hotel that is lacking on detail”
Review of Gran Hotel Son Net

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Gran Hotel Son Net
Ranked #1 of 1 Hotels in Puigpunyent
Certificate of Excellence
Douglas, United Kingdom
Level 6 Contributor
111 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“A wonderful hotel that is lacking on detail”
Reviewed 11 June 2014

In my opinion this hotel could be a gem. However attention to detail is lacking in so many different ways,

The setting is wonderful and the staff try so hard, but many obvious things were lacking. Unless you arrived early for breakfast things seemed in short supply, there was no-one in charge of the dining room and the staff seemed ill at ease, not sure who should be doing what.

There was no-where to hang towels in our bathroom, we could not find how to ring reception from the room, the wi-fi was always knocking you off line, there was no conditioner along with the shampoos in the bathroom, the TV in our room did not have any UK channels. The tiles on our patio were broken. The hot water took ages to become hot. The key to lock the room door would not operate from the inside. All of these were minor points but when you add them up they become irritating. Some of the staff were exceptional and really tried very hard to please. I am not sure I would return as there as some many wonderful hotels around the world that are managed much better and realise that attention to detail in a hotel makes all the difference. I hope these comments are regarded as constructive.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank pduxb24138
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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582 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (99)
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Lancashire
Level 5 Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 3 June 2014

We checked in for 2 nights of a 4 night break. On arrival we were shown to the biggest room I've ever stayed in, and discovered that we'd been upgraded to the presidential suite. Amazing stay even though the weather was a bit iffy.

Very nice service and a quality hotel.........the highlight was the food.

From the perfect breakfast to the amazing dinner, everything food in this hotel is exceptional.

We went from here to La Residencia - tip - don't take the road out to valdemossa. It is a treacherous road consisting of hairpins and cyclists.......go back to the Palma ring road and take the valdemossa Deia road from there - quicker and safer.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LancashireChaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerSonNet, General Manager at Gran Hotel Son Net, responded to this review, 4 June 2014
Hi LancashireChaddy,

We appreciate your feedback, and are glad to hear that you experienced warm and sincere service during your stay. We value guest comments, as it allows us to make sure we are continuing to provide the best service for all of our guests.

We would be happy to know what you found missing to give is 5/5. If you find bit of your time and you'll let us know to marketing@sonnet.es, we will be very grateful!

We look forward to welcoming you again during your next trip to Mallorca.

Warm Regards
Björn Wild
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado, United States
Level 4 Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 31 May 2014

Nothing bad to say about this place. It was unbelievably beautiful and the staff exceptional. The countryside was breathtaking, with farm animals roaming the grounds around the hotel adding a peaceful serenity to the location. The room was large and comfy with fantastic art on every wall outside our room. Too cold when we were there to get in the water, but we enjoyed sitting by the pool and soaking in the views. We took several day trips during our stay but could not wait to get back to this oasis. Highly recommended.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steve O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerSonNet, General Manager at Gran Hotel Son Net, responded to this review, 4 June 2014
Hi Steve O,

I'm sorry to hear that the Mallorca weather was not cooperating with you during your visit. Luckily, it did not ruin your experience. Thank you for taking the time to share your feedback with us. We understand the value of guests' comments, as it helps us ensure we are offering our guests the best service.

We hope to have you back again soon, and hopefully with better weather.

Warm Regards,
Björn Wild
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warrington, United Kingdom
Level 3 Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 11 May 2014

We have just spent four nights at this beautiful hotel. It's setting is stunning and the facilities are excellent. As might be expected in this quality of hotel the cost of dining is not cheap but it represents reasonable value for money. The breakfasts were adequate but not spectacular and there were times when the display should have been replenished with greater alacrity. The staff were attentive and very obliging and we will definitely return before long.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerSonNet, General Manager at Gran Hotel Son Net, responded to this review, 4 June 2014
Hi John S,

We're so glad you had a wonderful time at the hotel, and that our team members were such an influential part of your experience.

Thank you for your time to send us your feedback. We truly appreciate guest comments. We look forward to having you visit us again soon.

Warm Regards,
Björn Wild
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 7 May 2014

MY favourite hotel on Majorca, the gracious Son Net Hotel, which I use all the time during my regular commute to the island on business has sprouted a Tree House. The eccentricities of hotel owners never cease to amaze me! The Tree House is lovely, hand made I understand, and has been built as an appendage to a perfectly formed (as it was!) ancient pine tree with spectacular views over the valley and the Traumuntanna Mountains. I suspect that if you suffer from vertigo you may wish to stay away from the Tree House but I see that the plan is to offer Afternoon Tea up there, evening drinks or even a meal.....I could think of other ways they could have spent their money but they seem to think that there is a market for the new addition. This is just one of the most recent changes at the hotel...there's now a healthy vineyard and we are promised that we should be tasting the fruits soon and some delightful ponies and donkeys have arrived and are very popular with the children. I shall continue to have my drinks on the ground on that beautiful Terrace and others can soar up to the Tree House.

Room Tip: The Suites are all the original large rooms and many look over the valley.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jim d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerSonNet, General Manager at Gran Hotel Son Net, responded to this review, 4 June 2014
Good day, jim d,

Thank you for being a loyal Gran Hotel Son Net guest and sharing your recent experience with us.

We look forward to having you visit us again during your next trip to Mallorca.

Warm Regards,
Björn Wild
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 May 2014

Stunning hotel, with very professional and friendly staff....
Set in the most beautiful countryside ...rooms, pool, setting, just luxury on every level...
Total relaxation ...most highly recommend ....

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Norfolkfamily457
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerSonNet, General Manager at Gran Hotel Son Net, responded to this review, 4 June 2014
Hi Norfolkfamily457,

Wow! Sounds like you had a wonderful time during your business trip. I'm glad to hear that we met your expectations from the room product to the service you received from our hotel team.

Thank you for taking the time to share your positive feedback and we hope you'll visit us again soon.

Cheers,
Björn Wild
General Manager
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cumbernauld
Level 4 Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 28 April 2014

This is a beautiful intimate hotel with very attentive staff. Its just the place to wind down and relax in wonderful surroundings. Peace and quiet in the beautiful countryside - this is the real Mallorca yet only 20 minutes from Palma airport.

  • Stayed April 2014, travelled as a couple
    • Service
Helpful?
2 Thank eannh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerSonNet, General Manager at Gran Hotel Son Net, responded to this review, 4 June 2014
Dear eannh,

Thank you for your kind comments. I am so glad to hear that you enjoyed your stay with us! I will be sure to let our staff know how much of an impact they made on your experience.

Sincerely,
Björn Wild
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gran Hotel Son Net

Property: Gran Hotel Son Net
Address: Camino Son Net s/n, 07194 Puigpunyent, Majorca, Spain
Phone Number:
Region: Spain > Balearic Islands > Majorca > Puigpunyent
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Puigpunyent
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Gran Hotel Son Net 5*
Number of rooms: 31
Reservation Options:
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Also Known As:
Gran Hotel Puigpunyent
Hotel Son Net
Gran Hotel Son Net Puigpunyent, Majorca, Spain

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