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“Outstanding Hotel”

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Protur Sa Coma Playa Hotel & Spa
Ranked #2 of 29 Hotels in Sa Coma
Certificate of Excellence
Cambridge, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Outstanding Hotel”
Reviewed 20 August 2011

We have stayed at this hotel 12 years ago and after our recent holiday can't understand why we have left it so long to return!

We normally stay in 4 & 5 star hotels in Spain including the Canaries and rate this as the best hotel we have stayed in. All of the staff were excellent and very helpful and the recent refurbishment was outstanding. The hotel is spotless throughout and the public areas extremely well maintained. The quality and variety of food in the restaurant was excellent and suited all our family ranging from a 3 year old to 84. The food was constantly being replaced with fresh quanitities and the waiters/waitresses were very friendly and efficient. The freshly cooked wok food station was one of our favourites. We ate in the first floor restuarant on our last night which was excellent and a lovely way to end our holiday. The food was outstanding with extremely attentive waiting staff.

The hotel management were always visible and willing to help with any query. The Assistant Manager, Chej was outstanding in ensuring my family, which included my elderly disabled mother-in-law had a prefect stay. We experienced a level of customer service which is very rare these days.

During our stay we used the free bikes, tennis and squash courts all of which were of great standard. We also ate in the Fontona restaurant which was also great and spent two days in the Reserva water park, which was really nice - they restrict the numbers allowed in so is never too busy and the food/drink is included all of which were of good quality. Paradise park with the free trampolines was a great hit with my boys as was the free mini-golf. The Sa Coma Nature Reserve where you can hire ponies for 5 Euro is definitely worth a visit, it is a long walk to the castle - but well worth it.

All in all, it was one of best family holidays we have had and believe me we are a very fussy family. We are booked to go to Tenerife at Christmas and only wish the Sa Coma Playa was open at this time of year, if it was I would have cancelled Tenerife by now and would be going to the Sa Coma Playa (I would even put up with the weather not being as good)! We will definitely be booking again for next summer and can't wait! Durman Family.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank Michele D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Proturhotels, Director of Sales at Protur Sa Coma Playa Hotel & Spa, responded to this review, 20 October 2011
Thank you for your kind comments. We are glad to hear that you enjoyed your stay. It is very nice to receive so much positive feedback. We will pass this on to the staff. We look forward to welcoming you again next summer.
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1,494 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (357)
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 August 2011

Stayed during august 11 for a week. I can't fault this hotel at all I would definitely recommend it to anyone. Extremely helpful staff, very clean and spacious rooms and food was to a very high standard with lots of choice. Lots of facilities around the complex, was surprised by the range of extras once on all inclusive, over and above what we have received in hotels before.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pscr62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Proturhotels, Director of Sales at Protur Sa Coma Playa Hotel & Spa, responded to this review, 20 October 2011
Thank you very much for your kind comments. We are pleased to see that our hotel is a hit with you. This resort is our most popular destination because it really does offer something for everyone. We look forward to welcoming you again soon.
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Warrington, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 August 2011

Just returned from 2 weeks at the hotel. It was fantastic. We had stayed at the Safari for the last 3 years but decided to go to this hotel this year. We had booked a suite but on arrival we were told there was a problem and it wouldn't be available for a couple of days. We were offered a suite in the 5 star holel next door or 2 adjoining family rooms. We looked at the 5 star hotel and it was lovely but it felt a bit too refined for 2 small children! We opted for the two family rooms and it was a great decision. We had ground floor rooms with a large decking area and gardens and the kids loved having their own separate room and bathroom.

The hotel staff were excellent, in particular Chey the Manager. He is extremely friendly and could not do enought for us. The food was excellent and all of the beers and spirits were branded (i.e San Miguel, Baileys, Southern Comfort, JD) rather than cheaper local brands.

The Kids Club entertainers were really good with the kids and the mini disco and evening entertainment was always good. We were made to feel very welcome in the hotel and had no complaints.

We went to the Restaurant above the main dining area (it is approximately 20 euros per person) one evening and this was the highlight of the holiday. The food was superb, as were the staff.

We will definitely be returning next year.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Jonathan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Proturhotels, Director of Sales at Protur Sa Coma Playa Hotel & Spa, responded to this review, 21 October 2011
Thank you for your kind comments. We are please that you have enjoyed your stay and like the upgrading that has taken place in the hotel. We will pass on you best wishes to the staff. We look forward to welcoming you again in the future.
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caldicot
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 August 2011

a great hotel only a hour from palma airport , stayed here for a week in aug 2011 on arival at the hotel was inpressed by the what i saw , not the best from the outside but once inside i knew we had made a great choice so clean so modern white marble floors . the room was great so clean and spacefull , a great balcony overlooking the pool the bathroom was lovely a great shower , tv beds everthing was fine , the staff are amazin so friendly and genourous cant do a enough for you , the food was amazin the best food ive ever had so much choice and cooked to perfection , the puddings oh man i could eat them all day long , the pool is a nice size and clean and save for the kids , cant fault this hotel really will definately be going back next year 10/10

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank mazdamx5Caldicot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Proturhotels, Director of Sales at Protur Sa Coma Playa Hotel & Spa, responded to this review, 20 October 2011
Thank you for your comments. We will pass on your kind words to the staff and look forward to welcoming you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gloucester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 August 2011

My wife and I went to the Sa Coma Playa in the first week of July. The room was one of the best we have ever stayed in. The staff, from the Manager (Chej) to the cleaners were excellent. They welcome all the guests and nothing is too much trouble. We spoke to the Manager about the meal times and he changed them from starting at 7pm to starting from 6:30pm, this made a big difference to us and other guests. The Thomson rep Ellen was fantastic, certainly the nicest and most professional Rep we have ever had on holiday. We will go back there and we know we will have another lovely holiday.

Room Tip: Book Platinum
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  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Mr S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Proturhotels, Director of Sales at Protur Sa Coma Playa Hotel & Spa, responded to this review, 20 October 2011
We are pleased to learn that you enjoyed your stay and thank you for your comments. We look foward to welcoming you again in the future. Best wishes on behalf of all staff of the Protur Sa Coma Playa.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 11 August 2011

This hotel has it all! Large modern and spotlessly clean rooms. Fantastic food with a large variety of dishes to choose from. Excellent staff who are all very helpful and speak very good English. We went all inclusive and this was really good value. We enjoyed this hotel so much we have booked to go back again In September!

The only small negatives are the entertainment. The shows of an evening are either really good or not so good. Sa Coma itself is an ok resort but not that big, however there are excellent bus links to other parts of the Island outside the hotel.

We are very much looking forward to returning very soon!

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank jazz71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Proturhotels, Director of Sales at Protur Sa Coma Playa Hotel & Spa, responded to this review, 20 October 2011
Thank you for your kind comments. We are pleased that in general you were very pleased with your stay and look forward to welcoming you again. Best wishes on behalf of all staff of the Protur Sa Coma Playa Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 11 August 2011

We went to The Protur Sa Coma Playa Hotel with Thompson. The hotel is located very close to a beautifully white sandy beach and has 2 pools of it's own. There are lots of shops and bars nearby. That said, the shops are a little bit tacky - staff at the hotel describe them as "very touristy" and they are expensive. If you want to buy water, medication, suncream etc it is better to take a 10 min walk to a nearby hypermarket. Not much around in Sa Coma itself apart from these toursisty shops - you need to travel if you want "proper" shops and sight seeing.

Rooms at the hotel are immaculate. They are cleaned every day, bed changed every other and towels every other. Beach towels to use by the pool are available on request for a 10 euro deposit per room. They can be changed every day if you wish. Mini bar is well stocked, but beware, stock from it is pricey!

Food is very good and very fresh - much of it being cooked to order while you wait. Meals are self service buffet style. Whilst they are a bit samey each day, there is a wide selection and something to suit everyone - unless you are a burger, chips and ketchup family!

Staff are exceptionally friendly and helpful.

Hotel has 2 pools as mentioned above. One is by the bar and can be quite busy and crowded. The other, situated at the front of the hotel is much quieter - only about 100 beds around it. BEWARE! It seems that us Brits have become the worst culprits in terms of getting up at 6am to bag a sun lounger!!!! Hotel trys to discourage the practice, particulary as some people then don't actually use the bed until midday. However, there remains a group of inconsiderate and selfish people who continue to do it. Both pools are very clean, very warm and have shallow areas for children.

Whilst there is evening entertainment and a mini disco, there are no tacky "shows" and there is no "please vacate the pool while we play volleyball" kind of stuff going on. Heaven! We have no hesitation in recommending this hotel if you want a quiet, family friendly environment.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Glasswells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Proturhotels, Director of Sales at Protur Sa Coma Playa Hotel & Spa, responded to this review, 20 October 2011
Thank you for your comments. We will pass on your kind words to the staff and look forward to welcoming you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Protur Sa Coma Playa Hotel & Spa

Property: Protur Sa Coma Playa Hotel & Spa
Address: Calle Eucaliptus, 07560 Sa Coma, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Sa Coma
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Sa Coma
#2 Romantic Hotel in Sa Coma
#2 Family Hotel in Sa Coma
#2 Luxury Hotel in Sa Coma
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Protur Sa Coma Playa Hotel & Spa 4*
Number of rooms: 326
Reservation Options:
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Also Known As:
Protur Sa Coma Playa Hotel And Spa
Protur Sa Coma Playa Hotel Sa Coma
Sa Coma Playa
Protur Sa Coma Playa Hotel & Spa Majorca

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