If you read our previous review you will know what we thought of this hotel in 2012.
We tried to keep this little gem to ourselves (as you can see from the title) but we failed miserably and people just keep booking, there will be no room for us shortly.
We visited for the second time in October 2013, and as we all know most second visits don't always meet up with expectations, but this can't be said of the Sa Coma Playa, it felt like we had never been away, even the management and staff were the same.
We were greeted like old friends by various members of Management and staff who remembered us from last year, even met quite a few returning guests from the previous year, doesn't this speak volumes.
Chej one of the managers, was not working on the day we arrived. When he came into the dining room on our second day he immediately greeted us at our table and asked if we were pleased with our room. We said the only thing that would make it better was a sun bed on the balcony as my wife is disabled. His immediate reaction - "There will be sun beds on your balcony when you have finished your dinner" and guess what, when we were leaving the dining room at 10.00 pm Chej said "sun beds are on your balcony" and they were.
Juan the other manager even remembered that it had rained the previous year when we had visited a show and his family had been there, I know it doesn't rain that much in Spain but this was ridiculous, what sort of memory do these managers have.
Miguel in the bar (who we consider to be a mini Chej in the making) was exceptionally kind, friendly and helpful especially to my wife who struggles to walk, again nothing was too much trouble he is just brilliant.
Yet again, cleanliness cannot be faulted, service cannot be faulted, food cannot be faulted, we are starting to get boring now but that's just how good it is, and we give full credit for this to the atmosphere created by the 'Brilliant' management and staff.
From Chej, the figure head, to Juan, the engine, (as we all know, all ships need a figure head and an engine and these two do this superbly) you can not buy this with a pay check, only with commitment to be the best. Chej and Juan make a fabulous combination both work seamlessly together with obvious loyalty and respect for all their team who work with them (not for them). Both of them seem totally at ease and happy to contribute to any aspect of the smooth running of this well oiled machine.
The entire experience of excellence, fostered throughout the unit, from top to bottom, showing loyalty, respect and commitment to their guests, it doesn’t get any better than this.
We even looked at the 5 star out of curiosity, as we were looking to book the playa for 2014 and the 5 star was showing at a cheaper price. The Gran 5* had no atmosphere, it was cold and clinical and definitely not for us - even at a cheaper price
if you wish to say you have stayed in a 5* (this would be OK) if you want a fabulous holiday with great atmosphere, a staff who’s only aim is to please you go and see Juan and Chej and their team.
We have to say Sa Coma is not the prettiest location in the world (the beach has been improved for 2013) we have stayed but it is within easy distance of more lively towns. Having said that, the hotel and the complexes around it make up for it, these hotels are suitable for everyone
Go and try for yourself, but please make sure you leave us a room for 2 weeks in October EVERY year.
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- Also Known As:
- Protur Sa Coma Playa Hotel Sa Coma
- Protur Sa Coma Playa Hotel And Spa
- Sa Coma Playa
- Protur Sa Coma Playa Hotel & Spa Majorca