Have just returned from a family 2 week holiday at Sa Coma Gran. We arrived at hotel the early hours of Wenesday morning. First impressions of hotel very nice and clean. The next morning after a few hours sleep we decided to head to the pool around 9.30am. We were very frustrated to find that there was not a single sunbed free insight. We found out that people are up as early as 6am to claim their favourite spots and put their towels down. some inconsiderate people would not return to them until the afternoon as they would go to the beach. This made us quite angry. We spoke to the hotel manager and expressed our frustrations. We told him that we had been to other hotels where staff actually removed towels if they had been left on sun beds for more than 2 hours. He said that he did not "want to upset his guests and cause arguments". As a hotel manager I thought his attitude was very bad. In the end we ended up setting our clocks every morning for 6am so that we would be guaranteed a bed. Not something you should really have to do when you're on holiday. so thats just one of the reasons I will never return to this hotel.
The pool is not very big, the photo in the Thomson brochure is deceiving. It gets very busy so if you are a family that like to do lots of swimming, either have a swim early in the morning or go to the beach as during the day you won't be able to move. Kids put lilos and boats in the pool or you end up getting balls in your face.
Now on to the food. Breakfast and evening meal is served in the restaurant, lots of different options and on the whole very nice. Lunchtime food was served as a poolside snack. One set menu for every day. I have to say say the food was tasteless and not enjoyable at all. I have been to several all inclusive hotels and every one opens their restaurants at lunchtimes. The snack bar lunch is a cheaper option for the hotel to save money Also found some of the staff miserable, blunt and rude.
The All inclusive drinks are watered down or just a very low volume in alcohol. Ended up buying wine from the local shop to put on our table in the evening. Having paid for all inclusive I am now paying out more. One evening I asked for 2 pina coladas. I was told "sorry lady,the machine is broken, you can have one tomorrow." After I returned to my table I noticed that people who were not all inclusive were ordering cocktails at the bar. When I went back to the barman and said " How come you are serving cocktails to paying guests?" He was annoyed that I had seen this and in the end asked me "ok. What do you want then." which was said in not a very friendly manor. The cocktail was then served with no fruit or decoration unlike the cocktails that were served to paying customers which had fruit and umbrellas in them. We did try the all inclusive cocktails again the next day and they still didn't bother putting anything in them, so you couldn't really call it a cocktail.
This hotel only has a very small bar opened day and night, which serves the kids ice creams as well. It becomes very busy at times. They do have another bar inside but that never opened at all. Once again this is another way for the hotel to save money for all inclusive guests.
While we were there my nephew developed a chest infection. We had taken out Thomson family insurance and had Eu cards. I asked one of the reception staff where I would be able to find an NHS doctor. I was told the nearest NHS doctor was in Palma, an hours drive away. The receptionist said that they have a 24hour doctor on call at the hotel at a price of 90euros. This doesn't include your prescription. If you've paid travel insurance this is not what you want to be told.
Since returning I looked up a couple of reviews and one lady said, that she had caught a chest infection and was told the same thing. She did say that she found an NHS doctor 10 minutes walk away from the hotel. So if you are staying here keep that in mind as you will not be given this information by the hotel or the Thomson reps.
Despite some of the negatives we did enjoy our holiday and would recommend visiting this resort as Sa Coma is a very nice place, lots of shops, restaurants and bars, there is plenty to do. I would go back to Sa Coma again but not to this hotel as the all inclusive guests are not treated as well as other guests.
- Official Description (provided by the hotel):
- Modern apartment complex situated at 100 m. from the nice sandy beach of Sa Coma. The building consts of 17 studios, 187 one-bedroom apartments and 6 two-bedroom apartments. All equipped with complete bathroom, telephone, sat-TV, kitchenette, safety-boxes and balcony, lounge with sofa-beds. ... more less
- Reservation Options:
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- Also Known As:
- Coma Gran Aparthotel Hotel Sa Coma
- Coma Gran Aparthotel Sa
- Hipotels Coma Gran Aparthotel Sa Coma, Majorca