We arrived at this hotel, to a wonderful reception. Checked in easily and entered apartments which had obviously recently been refurbished. They are clean, well decorated and spacious.
We had a lovely first day getting our bearings around the site, which appears to be the central focus for this and the other Protur hotels.
This is a fairly mixed review, as I look subjectively on the holiday - at the end of the day we had a fantastic week, but everyone came away feeling something was missing.
The restaurants were brilliant, breakfasts lovely, and we managed to go to 3 of the themed restaurants. The Argentinian which is in the water park and not extensively advertised. The Grill, which was by far the best and the Italian which was relatively disappointing. The biggest disappointment with the themed restaurants is the booking system, You have to be there (even on the quiet weeks) at 7:30 to get in a queue for booking that starts at 8:30. We witnessed people 4th in the queue that did not get into the restaurants they wanted - because the themed restaurants are open to all hotels.
The swimming pools are also lovely, but in the main area, there are seven pools - three small pools for non swimmers, one indoor pool and the rest have a minimum depth of 1.6M so unless you have a child who is a confident swimmer it is very difficult to find a pool - you either have to be in the big pool with them or they are extremely restricted.
Our biggest bugbear at this hotel was the level of activities for children. We are fortunate in that our children get on with and find other children to play with. However, the advertised (by Thomson) children activities up to 12 years old is a fallacy. There were a couple of token "detective or pirate" hunts that were basically insulting to my children's intelligence. What they wanted was to get on the football field and have a game or play table tennis, yet the only organised activity for this was at 3 o'clock predominantly for each travel company rep to show off their skills at which point any children on the court/table were unceremoniously kicked off. My daughter who plays table tennis well was even told by a rep she wasn't allowed to join in "in case someone broke her finger" with a shot.
We were also disappointed here with the bar staff, most of whom were ok, but some as soon as they saw you were "AI" had a scowl on their face you would not believe. The difference in quality of drink between AI and payable is also laughable. For a cocktail that is free on AI you receive a ice cream dish with a straw nearly slammed in front of you, whereas if you pay three euro's you get whizz bangs, umbrella's and the works - it's like Del boy at his best - but surely that's missing the point? Shouldn't you pay extra in advance to get the same but not have to worry about it? We could have spent less, with better drinks and a smile at the bar - this is definitely a place that treats you as a second class citizen if you are all inc. - We even left tips to no avail....
All in all, we had a nice time here - but mainly because our children are happy to make friends and do things independently. It is the first disappointing holiday we have been on with Thomson, but their reps here definitely let them down.
The title really says it all - This definitely has the potential to have be a great holiday, unfortunately there are so many little niggles it lets itself down.
- Also Known As:
- Protur Safari Park Aparthotel Hotel Sa Coma
- Protur Safari Park Aparthotel Sa Coma, Majorca