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“Fantastic family hotel”

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Hipotels Mediterraneo Club
Ranked #15 of 29 Hotels in Sa Coma
Cardiff, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Fantastic family hotel”
Reviewed 24 August 2013

We stayed in the club and I found the kids entertainment team the best ive ever experienced. You can tell they all love their job and are really enthusiastic with the kids. Where do they get their energy?!They are never off duty and even if you catch them in between performances they have the same bubbly, friendly personalities.The restaurant and bar staff great fun and very friendly aswell, reception staff fine. Guests were mainly german with a few Spanish but we all loved the experience of communicating with other nationalities. Germans and Spanish were all very friendly indeed to us brits! As it is a german hotel strangers translated the entertainment and announcements for us! Food - all inclusive was good. I would not say great but was better than alot of places ive been. you know that youre going to get chicken lasagne the day after the fresh chicken was served the day before but on the whole it was well done with lots of choice and decent flavour, so no complaints. Rooms - very clean and had wonderful sea view as beach only 50 yards away! usual shops and pubs along sea front so enough to do away from the complex aswell. I honestly cannot think of anything bad to say about the hotel. At the end of the week me and my 2 kids came away having thoroughly enjoyed our stay with my my kids proud that theyd learnt some german and spanish as a bonus! would def recommend and I will go back.

Room Tip: sea view as beach very close.
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dirclubroyal, Director de Relaciones Públicas at Hipotels Mediterraneo Club, responded to this review, 13 September 2013
Dear Sir David L,

We want to thank you for your possitive comment about our Club. We are so glad that you had a good holidays here with us, and look forward to wellcome you again next time!

Thanks again and kind regards,

Your sincerelly,

La Dirección
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241 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Amsterdam, The Netherlands
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 June 2013

If you book this place, it is a good idea to check and double check (!!) if you get what you booked. This was not the case on our Holiday. The establishment exists out of 3 parts, and they prefer to keep the difference between the 3 parts vague (hotel, club and garden). Also the amount of stars remains unclear. For example Garden has 3 stars, but at the entrance of the garden they make a sign that says Garden, Club - 4 stars. Can you still follow this? So checking is good.
Also about your room. Book your seeview or else they put you away to look at concrete for 1 or 2 weeks.
Calling in advance does not help. The reception people are scary, see also the other reviews!!!! They don't shy away from threats if you dare to complain.
The all inclusive is very poor; The pool bar closes at 18.00. No food after 15.00. Or a terrible sandwich (it is hillarious, check out the picture). In the evening, they only serve coffee at the entertainment place.
But if you don't want to go there (or can't with small children), you will have to walk accross the street and into another part of the premises. This means you walk with two cups of coffee between all the shops in the main street. You get comments and the coffee is cold when you get back to your place. The staff likes to serve you what you didn't ask for. We had all kinds of colours of pina collada. And if you you did not book the all inclusive arrangement, you would have to pay for it. On a positive note, the place is kids friendly! - note: the club part, because kids aren't allowed in the hotel. The rooms are clean, the premises are nice. And the food in the restaurant is all right.

  • Stayed June 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
10 Thank dutchiesontheroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dirclubroyal, Director de Relaciones Públicas at Hipotels Mediterraneo Club, responded to this review, 13 September 2013
Dear Sir dutchiesontheroad,

First of all I would like to thank you for your writting about your holidays.

I will explain the point about the stars. Blau Mediterraneo Club and Blau Mediterraneo Hotel are different companies. The only thing is that they belong to BLAU HOTELS, but are two different hotels.

In Blau Mediterraneo Club, children are allowed to come, but not in the Hotel. We wanted to have a place only for adults and another one for families with children.

Blau Mediterraneo Garden Club belongs to Blau Mediterraneo Club, and all three ( Club, Garden and Hotel are 4 star category ).

The point you mention about having to walk from the bar to your room with a coffee, I inform you that we have a ''Cafeteria'' near reception, were you can also have a coffee, and do not need to walk from upstairs to your room.

We are sorry you are disappointed with something from our Club, and we want you to know, we take your comments really seriously to try to improve our service day by day.

We would also like to wellcome you next time here in our Club.

Kind regards

La Dirección.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prague
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 June 2013 via mobile

We were very disappointed with the reception desk behaviour when they made a mistake and let us pay for it. When we checked in we requested we want to stay till 1800 hrs the last day but when I asked Pedro 1 day before we should leave he said sorry you have to leave at 1200 there is no other option. Next day I double checked with Max who confirmed there is still our reservation till 1800 but we had to pay cash as the voucher we had was closed the previous day. I dont like arguing for money but when Max said If you dont like it you can leave at 12 we couldnt believe we are at 4star hotel. Until this happened we were very happy with all hard working staff incl amazing animators waiters bartenders and cleaners, location is simply perfect for families with kids but the reception desk was a sad point at the end our holiday. Maybe I wouldnt even put it here but I was told they have no guest book to leave my comment so I do this way.

  • Stayed June 2013
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
2 Thank Roman_Macko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dirclubroyal, Director de Relaciones Públicas at Hipotels Mediterraneo Club, responded to this review, 13 September 2013
Dear Roman_Macko,

I would like to thank you for your writting.

We appologise for you problem here in reception. We have already talked about this point with the reception manager and that is not happening again.

We are glad you had a good time here with us and hope to see you again next time.

Kind regards,

La Dirección
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kiltale, Ireland
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 26 May 2013

Stayed here for 9 days. Hotel Right on beautiful beach in quiet picturesque resort. We went all inclusive and found service and food great. Loads of choice. Got quiet crowded and there were ques to get into restaurant on our last day as season picking up. Entertainment at night was varied and interesting most nights. The entertainment team were fantastic. Really friendly and great with kids. There is a fab kids pool and playground right in the middle and great kids club. It us geared totally for families. Only issue was that all other guests were German which meant our 2yr old could not chat with other kids but the Germans very nice and civilised. Very chilled out family holiday.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Reggyroo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dirclubroyal, Director de Relaciones Públicas at Hipotels Mediterraneo Club, responded to this review, 13 September 2013
Dear Reggyroo,

we would like to thank you four your writting about your holidays with us.

We are glad that you had a good time here in Blau Mediterraneo Club and we hope to wellcome you again next time.

Kind regards,

La Dirección
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hipotels Mediterraneo Club

Property: Hipotels Mediterraneo Club
Address: Calle Savines S/N, 07560 Sa Coma, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Sa Coma
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 On the Beach Hotel in Sa Coma
#10 Luxury Hotel in Sa Coma
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hipotels Mediterraneo Club 4*
Number of rooms: 319
Official Description (provided by the hotel):
Hipotels Mediterraneo Club is an ideal place for a holiday in Mallorca. Hipotels Mediterraneo Club enjoys the perfect location right next to sea and is surrounded by with magnificent gardens. Hipotels Mediterraneo Club offers views of the sea and Punta d'Amer, a protected nature reserve.Hipotels Mediterraneo Club apartments and studios are in buildings of two to three floors located just in front of the beautiful Sa Coma beach. Enjoy the ideal family holiday with our special entertainment programme for all ages. ... more   less 
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Also Known As:
Blau Mediterraneo Club Mallorca Hotel Sa Coma
Blau Mediterraneo Hotel Mallorca
Blau Mediterraneo Sa Coma
Hipotels Mediterraneo Club Sa Coma, Majorca

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