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“evening nightmare”

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Protur Palmeras Playa Hotel
Ranked #3 of 29 Hotels in Sa Coma
Certificate of Excellence
Reviewed 29 December 2012

We stayed at this hotel August 2012. We cannot fault the staff that work at the hotel they were fantastic especially the bar staff. The level of cleanliness was exceptional and the food was excellent with a wide range of choice. However, the pool area was restricted in space and because of the positioning of the pool area next to the hotel it meant that at any time of day only one half of the pool was in the sunshine which changed as the shadow of the vast hotel swung around. There was a lack of thought when it came to the number of sunbeds provided in comparison to the number of guests staying at the hotel. In order to gain one of these magic dust sunbeds you had to get up very early (before 7am) as any later and there were none. This is not my idea of a relaxing all inclusive holiday if I am required to wake up as early as I would in the uk. In the evening time the seating areas can only be described as clostrophobic. It felt like once again there was a lack of thought put in to the layout of the hotel. It felt like farm animals clustered together. Also there were many children on the balconies shining laser pens in your face and eyes. Although this is not the fault of the hotel itself it did make it difficult to relax.

  • Stayed: August 2012, travelled as a couple
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19  Thank Lyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Proturhotels, Director of Sales at Protur Palmeras Playa Hotel, responded to this reviewResponded 11 January 2013

We thank you for your comments. We will look into the matter of the sunbeds and seating arrangements for this coming season and are sorry if this detracted from the enjoyment of your holiday.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,236 - 1,242 of 1,559 reviews

Reviewed 28 December 2012

We went here in august 2012, it was the most amazing place eva.From the moment we arrived the reception staff were so friendly and helpfull, our cases were taken upstairs to our room and when we walked in it was a WOW moment , it was huge!! Lovely balcony overlooking the pool.The weather in august was red hot, even the staff were sayin it was 1 of the hottest augusts for years.Now what can i say bout the food??Absolutely fantastic ,there was a chinese chef just cooking stir frys , u just picked wat u wanted , wateva sauce and he,d make it for u , the sweets were just as delicious wif hot chocolate fountains and fruit on skewers mmmm.Make sure u go to the italian night that they invite you too , your made to feel so special with bottles of cava in ice buckets , bottles of wine and a nice liquer to finish off ya night FANTASTIC and thank you palmeras , all your staff are brilliant what a wonderful hotel , so nice were coming back in june and september next year xxx

Room Tip: We had rooms on the blue side, much easier to get to bar and restaurant, we overlooked kids pool and...
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  • Stayed: August 2012, travelled with family
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7  Thank caroline t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2012

This hotel is by far the best 4 star hotel I have ever stayed in, i would even say that it is better than some 5 star hotels I have stayed in. The staff are all friendly and extremely helpful and from check in your needs are there priority e.g. At the time we stayed there my child was 18 months old and after a long day of travel we needed to get to our room and as we had just missed lunch they had us some food made to keep us going till evening meal. We stayed in one of the hotels apartments which was extremely clean and spacious having everything you need, the reception staff (who I cant praise enough) even arranged another fridge for us to keep my sons milk in. Televisions in the rooms have all basic UK channels, comfy furniture and bathrooms are lovely and clean ( even though we did have a minor issue with a leaking shower" which may I add got fixed within 20 minutes of call to reception FANTASTIC "!!!) The food is amazing with a variety of choice breakfast, lunch and dinner for most people. Due to the shape of the hotel it is not the best for the sun as it doesn’t heat up the pool much as there is a only small parts of the pool area that catch the sun, apart from that the pool and bar area are always clean and plenty of staff around if you need anything (even the annoying entertainment people!!!! "Only joking they were not that bad").Just a nice walk to shops bars and beach and some lovely little restaurants nearby, if you don’t fancy the hotel one night.
The one major fault that was my only issue the whole time we were there was the OVER LOUD entertainment. If you are there with a small child it is far too loud for them to sleep and goes on every night till 12ish, which as most parents will agree you need your sleep with a small child. Apart from that would 100% recommend this fantastic hotel.

  • Stayed: September 2012, travelled with family
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4  Thank SCOlow_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2012

Protur Palmeras Playa looked very up to scratch when I came. And it was excellent throughout, (apart from the maids and no room service :( ) We had to wait 30 minutes for a room and the reception was nice to make up for it. the middle of the hotel looked very nice. The room we had was onlock c 7th floor. the view was nice and the food in the resturant was stunning.the entertainment was family friendly. all in all i would go here again, and you should too.:)

Room Tip: Block C Floor 7 because theres less noise other than that do whatever.
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  • Stayed: August 2012, travelled with family
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3  Thank morgan g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2012

I stayed at this hotel with my boyfriend in September. This was my first holiday on my own without parents so I was a little lost on how exactly everything worked. As soon as we arrived at the hotel I was at ease!! The ladies on front desk were sooo helpful and friendly and told you everything you needed to know. If there was anything I was unsure of they helped you out alot. They helped us with finding things around the area we had heard about from friends and booked excursions for us as soon as we asked. The hotel is literally 2 minutes walk from the beach and the beach is beautiful! crystal clear water and white sand :)

Our room was lovely! We were on the 7th floor and had a pool view room. The room was cleaned everyday spotless, the bathroom was so spacious and the TV had alot of our English channels which made me feel at home. This was also the first time i had gone all inclusive as I am a very picky eater! Throughout our whole stay I was always extremely full after every meal as there was so much to choose from and the desserts are beautiful. There is also a stir fry chef who makes whatever you desire and a chef preparing you steak, pork chops, fish ect, to your preference. One night there was even sushi!

The night before we left our rep told us what time our bus would be coming to take us to the airport so there were no worries there. Also as late check out is 6pm but our bus did not come until 9pm the ladies in reception locked our suitcases and bags away while we enjoyed our last meal and drinks at the bar (which i did not think you were aloud to do after check out)

Overall this hotel went above my expectations and I will be going here again.

  • Stayed: September 2012, travelled as a couple
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11  Thank betty p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 October 2012

Just returned from a two week break at this hotel. On arrival check in was quick and well organised with friendly professional Reception staff who were very welcoming. The hotel is well situated with a two minute walk to the sea front and shopping area. The whole hotel is clean and tidy, we had room service every day with clean towels and the beds changed twice a week. The rooms are large and modern, well decorated with high spec bathrooms. The TV allowed us to view BBC1, BBC2, ITV, Channel 5 and a number of other UK stations. We had a 7th floor room with pool view, the room was quiet and there was very little noise to disturb you. The food was excellent with plenty of choice to suit all needs and preferences, we could always find something to eat. First week the entertainment was outside and provided by professional acts, however, this changed the second week of our stay. The entertainment was moved inside and retricted views because of the pillars spoilt the nights entertainment. It was also clear that the usual acts were no longer used as much of the entertainment was provided by the animation team. This was because the hotel was winding down for the end of season and based on less guests arriving. The pool bar that was open during the first week was closed for our second week stay. As we left we felt sorry for people arriving for the last week of the season. The pool has restricted sun which meant you needed to move around to find it, not difficult in low season but could cause problems if the hotel is full. On a positive note we would use this hotel again but we would avoid October when the resort is winding down to close. The staff from the cleaners to the manager were all friendly and helpful, all greeting you with a smile and conversation. The Reception, Bar and Restaurant staff were attentive and keen to provide a good service, in fact it is impossible to fault them. Even when confronted by rudeness from a guest they remained professional. Well done to them all and thank you for making this holiday memorable.

Room Tip: Higher floors are better because they get more sun and our experience is that it was quieter.
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  • Stayed: October 2012, travelled as a couple
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8  Thank bobious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2012

Just back from a 14 day perfect break at this hotel.
Fantastic friendly staff. Quick reception good information.
Bar staff that want to serve no queues.Dining room quick
to clear away, after a lovely meal,choose from the buffet or
show cooking spoilt for choice.Large bedrooms modern
bathroom all new with a pool view. Five minutes to beech
central Sa Coma and S,illot. We will return thankyou to all the staff

Room Tip: all good rooms east and west wings share the sun,north facing cooler. High floors better for sun in...
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  • Stayed: October 2012, travelled as a couple
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3  Thank peter m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Protur Palmeras Playa Hotel

Address: Avd. de les Savines, 07560 Sa Coma, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Sa Coma
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Sa Coma
#3 Family Hotel in Sa Coma
Price Range: £60 - £198 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Protur Palmeras Playa Hotel 3.5*
Number of rooms: 238
Official Description (provided by the hotel):
The Protur Palmeras Playa Hotel with 4 stars is one of our hotels in Majorca. Located in Sa Coma, it is located 100 meters from the Sa Coma beach and 500 meters from the small fishing port of s'Illot. Our hotel in Sa Coma has twin rooms and is perfect for families with children wishing to spend their holiday in Majorca. The outdoor pool is surrounded by gardens and terraces where you can enjoy the Majorcan sun. A full entertainment program with evening shows and activities complete the leisure on offer at the Protur Palmeras Playa Hotel. ... more   less 
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Also Known As:
Protur Palmeras Playa Hotel Sa Coma, Majorca

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