We stayed here for 4 nights booking a suite half board.
We arrived late into the night and were met by the night porter who fully explained procedures and accompanied us to our room.
On entering there is wardrobe space befoe entering the lounge area which has a sofa and armchair,. There is a unit with mini bar and flat screen tv which has BBC 1 2 News and Sky News. This has patio doors leading onto the 1st balcony. our room overlooked the first pool which is between the two blocks of rooms. We were at the end nearest the restaurant/reception/bar block which I would reccomend as the other end is near to the road which leads into Caal Millor and could be a bit noisy.
There are sliding doors leading into the spacious bedroom with plenty of wardrobe space which has the deposit safe which has no extra charge. The bathroom is opn plan from the bedroom which may not suit everyone with the bath, two sinks and the clear glass shower. The toilet door is frosted glass. The fittings are excellent and as with the rest of the suite, everything is spotlessly clean.
A point to be made about the room was that we did not hear a sound from the outside or another room so the soundproofing as described was excellent which at some Hotels including 5 stars cannot be said
The restaurant is spacious, light and airy and buffet style. There is an outside eating area.
The presentation of the food was excellent both at breakfast and dinner with a show cooking area. If I was to be critical of one thing about this Hotel, it would be this in that there was normally only one chef in this area and at times there was a backlog of guests waiting for their order to be cooked. There were occasions that the meat/fish was undercooked but the plus side was that providing the food was cooked to your liking, you were receiving freshly cooked produce and not food left lying in troughs. There is plenty of other food which is ready cooked and the cold meats/salad choice was very good with a soup to start. Something I do not normally eat are the sweets but there was plenty of nice looking items for those who do. There was a cheese board with 4/5 different chunks.
The staff in the restaurant were excellent, very attentive to the guests and tables were normally cleared very quickly.
The pool areas were very clean and spacious and there did not appear to be an issue with sunbeds which included 4 poster double beds.
Entertainment is low key so if you are a party animal, this is not the Hotel for you. The Piano Bar had mainly an easy listening singer/duo/trio which I found pleasant.
There is the attached Spa area offering all kinds of services, one of which is offered free to guests is the Spa pool circuit which I found very good and went each day.
Overall the service given by this Hotel is excellent and was tested by two calls I made to Reception when the air conditioning failed and there was an invasion of ants in the lounge area. On both occasions the engineer/maid arrived within 15 minutes and the problems rectified.
Comments have been made on Sa Coma, the resort and whilst I bit apprehensive, the actual resort itself is certainly not as bad as some resorts i have visited in Majorca. Yes, there are no plush poser bars/restaurant/shops but there are plenty of those which offer a fair range of alternative eating/drinking venues other than the Hotel. The resort has a nice clean beach and the rest of the Hotels are mainly 4 star. So as for Sa Coma itself, I would say accept it as it is, its not that bad as painted.
So overall, we thoroughly enjoyed our stay and would certainly consider a revisit to a Hotel at which the staff certainly played their part in ensuring that guests enjoyed themselves
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- Also Known As:
- Protur Biomar Gran Hotel Sa Coma
- Protur Biomar Gran Hotel And Spa
- Protur Biomar Gran Hotel & Spa Sa Coma, Majorca