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“Awsome Hotel”

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Protur Biomar Gran Hotel & Spa
Ranked #1 of 29 Hotels in Sa Coma
Certificate of Excellence
Ukunda, Kenya
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Awsome Hotel”
Reviewed 26 November 2011

Me my Mrs and 9 month old daughter stayed here in september.My only regret is we only stayed for 1 week.The hotel staff were brilliant nothing was to much trouble,hotel room, facilities and dinning were exceptional.The only down point is the resort it's self a bit run down and without chariacter,we knew this before going so it was not a problem as we were only going for a hotel based holiday which did not dissapoint. WILL DEFINATELY STAY HERE AGAIN.

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Proturhotels, Director of Sales at Protur Biomar Gran Hotel & Spa, responded to this review, 29 November 2011
We thank you very much for your kind comments. We are pleased that you have enjoyed your stay. Best wishes on behalf of all staff of the Protur Biomar Gran Hotel.
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958 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (195)
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Switzerland
Level 3 Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 6 November 2011

My husband and I stayed 4 nights here during our first trip to Mallorca.
Pros
Very nice pool area and doesn't feel too crowded or that you have to fight over sun chairs.
You have (mostly free) access to a lot of amenities at this hotel and the neighboring sister properties (e.g. Mini-golf, bike rentals, spa, fitness area, tennis, etc.) Note: This wasn't clear to us from the website and it wasn't explained to us at check-in.
Very nice spa (we went to the fitness area and spa every day and it was never crowded)
Food in the buffet restaurant is very good (we had half board), however, try to get a table outside (there aren't many), inside tends to get noisy with the high ceilings and feels like a cafeteria whereas outside is a beautiful patio area, more relaxing.
nice national park across the street for taking walks/jogs. Although, seems a little abandoned and wouldn't recommend going alone.
We had each had a massage and it was very good and highly recommended: therapist was very professional, room was very clean and massage was very relaxing (and very fair price).
Free valet parking.
tips: there is a very big grocery store just around the corner if you are looking to buy basics.
Cons
We weren't very impressed with the rooms (and this is where I question the 5 stars). The size/deco and standard feels a bit like a congress hotel, nothing special. The bathroom grouting seems to need an update. We didn't use our balcony because it was facing a very busy street. Our room amenities weren't filled up and we had to track down cleaning staff to get more shower gel.
Location isn't stellar, not directly on the beach (10-15 minute walk). We did borrow the bikes and rode through the small beach town. I'm not sure where we would have eaten if we hadn't had the half board. Mostly only beach-side snack restaurants. Definitely not a lot of night life.

all in all: nice place for couples to relax for a few days, especially those who like spa/fitness. Also, I can imagine for families it's a great place as there are lots of activities (mini golf, pool, zoo, etc.)

Room Tip: higher up the better
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  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank americaninswiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Proturhotels, Director of Sales at Protur Biomar Gran Hotel & Spa, responded to this review, 8 November 2011
Thank you for your constructive comments. We are please that you enjoyed most aspects of your stay and thank you for your suggestions. We look forward to welcoming you again in the future.
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London, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 November 2011

This hotel is gorgeous, we had a suite overlooking the pool and loved it. Its well maintained with friendly staff. I would recommend booking the restaurants in advance as soon as you arrive, although the buffet was good, it got a little canteen like as our week wore on and we couldn't then get into the other restaurants as they were fully booked. The Spa is first class, treatments very good and my husband was in the wellness spa everyday.

We would recommend one restaurant outside of the hotel and that was the fabulous Tomeu Caldentey es moli d’en bou in Sa Coma. The food was amazing, the service exceptional and even if you’re not staying in Sa Coma this is a must visit for foodies. Top evening.


Sa Coma however was awful, it was like stepping out onto the set of the JK Show, you find yourself imagining the hotel on a beach in Maui or Goa and wonder why they built it here. It’s such a shame that its location is more 1*. But if you don’t plan to leave the hotel (other than Tomeu Caldentey’s place) a great choice.

Room Tip: Ask for a room overlooking the pools, or you'll be overlooking a road.
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  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Laura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Proturhotels, Director of Sales at Protur Biomar Gran Hotel & Spa, responded to this review, 5 November 2011
Thank you for your comments. We will pass on your kind words to the staff. We are sorry that your stay in this area of Majorca did not live up to your expectations but we can assure you that there are lots of things to see & do if you take the trouble to ask for information. Best wishes on behalf of all staff of the Protur Biomar Gran Hotel & Spa.
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Portsmouth, United Kingdom
Level 3 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 October 2011

We have been there a weekend in October 2011 to see the hotel and plan our wedding next year. Well, I've been very impressed with the location, the service, the room, the food, THE SPA and especially the people. This hotel has with multiple activities (bikes, tennis, paddle, a farm with animal and many more). The beach (white sands and turquoise water) is 5 minutes walking. I do strongly recommend this hotel and I will go back there in June for my wedding.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CGC1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Proturhotels, Director of Sales at Protur Biomar Gran Hotel & Spa, responded to this review, 28 October 2011
Thank you for your kind comments. We are pleased that you have entrusted us with such a special day. We look forward to welcoming you back in June.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lancs
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 October 2011

We returned on 8th October 2011 after 11 nights of wonderful holiday, we stayed in room 018 which was magnificent and our garden terrace led straight to the outdoor pool area .
From the moment we arrived we were greeted with a warm professional welcome, taken to our room by the porter (******* Volker) who took the time to explain all the features, functions and controls etc of our room. He continued to be very helpful throughout our stay.
We found this friendly and professional manner in all the staff ( not over the top ). What we particularly liked was that the manager took time to speak to all the guests during their stay asking if they were enjoying their stay, we felt confident that if there had have been a problem it would have been dealt with immediately.
We could not fail to compliment the chef`s for the excellent food beautifully prepared and presented.
The spa was spectacular with so many features and normally we would expect to pay extra, this was free to use each day. The activities, shooting, archery etc. were run by Jacob the Animator. He was perfect for the job and made it very entertaining and competitive for everyone.
We would recommend this hotel and would like to stay there again.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LancsSmiffies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Proturhotels, Director of Sales at Protur Biomar Gran Hotel & Spa, responded to this review, 17 October 2011
Thank you for your comments. We will pass on your kind words to the staff and look forward to welcoming you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dordrecht, The Netherlands
Level 3 Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 October 2011

This is a great hotel perfectly suited to couples seeking a quiet, relaxing break. Our room was a junior suite which was furnished and equiped in an understated contemporary style. Beds were very comfy and the bathroom had a great walk-in shower. Rooms and and all the public areas of the hotel were almost spotlessly clean. Pool was great and very quiet with plenty of very comfy sunbeds. The choice and presentation of the food at breakfast and dinner was very good. My only criticism is that some of the meat was a little too rare for my tastes.
All the staff were friendly, helpful and efficient.
The hotel also has a great spa which includes a gym and a large hydrotherapy pool. There are also a large number of beauty treatments, massages, etc. available. The hotel also has bikes that are available to use for a small deposit.
Sa Coma itself is a bit 'down at heel' and I feel this hotel would be better suited to resort like Peurto Pollensa or C'an Picafort.

Room Tip: Ask for a pool view room
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  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hairyjock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Proturhotels, Director of Sales at Protur Biomar Gran Hotel & Spa, responded to this review, 17 October 2011
Thank you for your comments. Glad to hear that you had such a good time. We look forward to welcoming you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleator, United Kingdom
Level 3 Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 22 September 2011

My husband and I have recently returned from a 2 week stay at this wonderful hotel. We were really in need of a chill out holiday and this fitted the bill perfectly. We chose the Thomson al-a-carte option, which included taxi transfers. (definately recommend this)
The reception staff are very friendly with excellent local knowledge. As with all staff, they always had a friendly greeting and a smile, nothing was too much trouble.
We had pre-booked a Junior Suite, which we do not regret, despite others being offered a free upgrade. The view we has was spectacular and we could enjoy the entertainement from the privacy of our balcony. Also the complimentory wine and fruit on the first night was a lovely surprise. Our suite was lovely and spacious with lots of cupboards and plenty of clothes hangers. Pools were fabulous (loved the thick matresses on the sunbeds) as was the spa.
The only minor downside for us was the food. Some of the food was not cooked enough for our taste, however we always managed to find something to eat and the puddings were to die for.
The resort itself was not as bad as some reviews suggest, the beaach is lovely and there is a wide selection of bars and restaurants to suit all tastes. It is definately a family and couples resort, rather than young free and single, which suited us.
All in all this was a fabulous holiday and I would recommend this hotel to my best friends. Definately 5*.

Room Tip: Ask to stay in Edificio B, overlooking the pool and music bar
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  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank riellys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Proturhotels, Director of Sales at Protur Biomar Gran Hotel & Spa, responded to this review, 17 October 2011
Thank you for your kind comments. We are glad you enjoyed your stay. We have taken note of your comments regarding the food. We look forward to welcoming you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Protur Biomar Gran Hotel & Spa

Property: Protur Biomar Gran Hotel & Spa
Address: C/Baladres 5, 07560 Sa Coma, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Sa Coma
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Sa Coma
#1 Romantic Hotel in Sa Coma
#1 Spa Hotel in Sa Coma
#1 Luxury Hotel in Sa Coma
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Protur Biomar Gran Hotel & Spa 5*
Number of rooms: 216
Reservation Options:
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Also Known As:
Protur Biomar Gran Hotel Sa Coma
Protur Biomar Gran Hotel And Spa
Protur Biomar Gran Hotel & Spa Sa Coma, Majorca

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