Where to begin ...... Firstly I must state the staff in this hotel are excellent but what is far more impressive is the visibility of the General Manager Antonio , he is always in the restaurants , always friendly and he obviously sets the bar with his staff for politeness and professionalism.
When you receive exceptional service you remember it : we read reviews on Trip Advisor before we booked and a lot of people say ask for a room with a pool view otherwise you look out onto the road. When we checked in this is what we did , unfortunately the only Junior Suite they had available was on the ground floor, we prefer a higher room and told the receptionist this, however at ths time Antonio appeared from nowhere and resolved the situation immediately offering us a room on the 3rd floor , no hassle at all and extremely pleasant about it. This gave us a very good impression immediately.
Secondly some of the staff are particularly friendly , always have a smile on their faces and nothing is too much trouble , we thought some of them were so attentive we would like to mention them in this review , they are Tomeus normally greets you at breakfast , very friendly and polite.
Then there was Xavier he's the waiter in the Asian restaurant, once again extremely polite and friendly ( he also works in the buffet at breakfast) and Marcela in Toscana was also excellent, in fact we had dinner one evening and we didn't finish a bottle of wine , the next day she saw us at breakfast and told us the bottle was there waiting for us if we wanted it! Also the staff at the pool bar were also great , we didn't catch their names but the 2 girls were also excellent, if we went to order drinks they would insist we go back to our sunbeds ( which are the most comfortable beds ever, by the way! ) and they would bring them to us.
The food is great no complaints from us and I am really fussy eater , lots to choose from at breakfast , even the evening buffet was good, we were half board but chose to eat in the Italan and Asian restaurants most evenings with a small supplement of €10 or €15 per person.
We had one day of rain so we took full advantage of the Spa , it was fantastic great pools and massage and beauty treatments.
If you want a relaxing break in a great environment I would recommend this hotel, although there is not much to do or see outside of the complex Sa Coma itself is a little tired , probably too many 'trinket' shops for us, but others may enjoy it - it very much all depends on what you like to do while you are on holiday.
We booked a car from the airport in advance of the holiday to avoid the bus drop offs at numerous hotels along the way, this kept the journey time down to a minimum approx 50 mins each way. We used A to B Cars they have a desk in Palma Airport , but you could book online in advance, they were on time and the cars were clean very polite driver.
Finally clearly Antonio runs a really tight ship , his staff are testament to him he is clearly passionate about what he does for a living and this shows. If I could suggest anything to make improvements it would be two things 1. Set up a little shop onsite for water etc and 2. The introduction of a turn down service would also be good.
We will definitely be returning to ths hotel before the end of the year even if it's just to get away for a long weekend, at least we are guaranteed peace and quiet and sheer relaxation!
Oh yes one more thing, i almost forgot to mention : check out is at 12 our car wasn't picking us up till 3pm and both the lady on reception and Antonio said no problem to keep the room at no additional charge..... Which is a first in our books. Normally hotels jump at the chance to charge for the extra time in a room.
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- Also Known As:
- Protur Biomar Gran Hotel Sa Coma
- Protur Biomar Gran Hotel And Spa
- Protur Biomar Gran Hotel & Spa Sa Coma, Majorca