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“Went for a baseball tournament” 5 of 5 bubbles
Review of Holiday Inn Norton

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Holiday Inn Norton
Ranked #3 of 4 Hotels in Norton
Annandale, Virginia
1 review
“Went for a baseball tournament”
5 of 5 bubbles Reviewed 26 July 2014

We selected the Holiday in based on previous experiences by other teams in past years. We found the rooms nice, clean, well maintained, comfortable and roomy. Being with a baseball team there was lots of room for equipment and luggage that we appreciated. The breakfast in the hotel was great for keeping the team on schedule and getting the boys fed fast. The best thing about the hotel though was the staff, everyone was very friendly and accommodating. The cleaning and maintenance people were all friendly and helpful. The management and staff were pleasant and hospitibal. We were a large group of teen boys and could sometimes get a little excited and noisy. The staff was good working with us to keep the enthusiasm in check but allowing the boys to have fun. The lobby was smallish but enough for a gathering place to marshal the groups

The location was in downtown Norton, which isn't a large town, but there were several local conveniences. Aside from the hotel restaurant there were several restaurants very close to the hotel and allowed the team to pick which place to eat since they were all close, reasonably proved and very good and good value. Since the boys will tend to wander during off time there was a dairy queen a longer walking distance away, a park and a high school with fields. The park provided a diversion for things other than baseball and the high school had baseball fields for practice. All a walking distance away.

There was shopping close to the hotel just a short ride away and a theater multiplex that was a longer walk or very short drive.

We had a delightful tournament where we played well and it was most likely contributed to by the restul accommodations at the Holiday Inn, Norton, VA.

  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Joe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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126 reviews from our community

Traveller rating
    27
    42
    29
    20
    8
See reviews for
32
13
9
52
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Any
English first
Charlottesville, Virginia
Level Contributor
78 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 20 July 2014

There are so many types of hotels..but, not in this area of Virginia. We stay in this part of SW VA annually for a dental mission. Hotel choices are limited. This hotel is by far the best available in our experience. The hotel is clean and the rooms have comfortable beds and linens. The staff is polite and helpful. The restaurant is verynunderstated and almost make-shift. But, it worked for our weekend needs. We will stay again enthusiastically.

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Travelrer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 17 July 2014

Holiday Inn Of Norton Va, Was a very nice and clean place to stay,The lounge was very nice, Everyone that we came in contact with was friendy,I would stay here again next time i'am that way, Felt safe.

Room Tip: I think any of there rooms would be Great
See more room tips
  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Glenn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
2 of 5 bubbles Reviewed 16 July 2014

I have never written a review before. But the sad service I had here compelled me to write one. Terribly noisy, not because of the trucks,but because of other tenants. The "night crew" was unable to replace my "taken" do not disturb sign because it was "house keepings problem". Between the pool being down because it was full of shampoo, and the total lack of care of on duty staff, I will recommend everyone avoid this place.

  • Stayed July 2014
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank RGraham72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Norton, responded to this review, 1 August 2014
Dear RGraham72,

Thank you for taking the time to review our property. We are truly sorry for the conditions you experienced during your stay. We appreciate you bringing your concern to our attention and rest assured, your input will be shared with our management team for the purpose of bringing improvement to this identified weakness and rectify any unsatisfactory experiences.

While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Norton hotels

Richmond, Virginia
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 13 July 2014 via mobile

I will begin by saying this hotel is in a good location in town, very close to restaurants and convenience stores. The room was nice, clean, had a mini fridge and a large bathroom. The front desk staff was nice and helpful with any questions. However, the hallways have a very strong smoke odor. It was so strong I asked the front desk if there had been a fire in the hotel. The explanations as I understood them was that the smoking rooms are on one side, the nonsmoking on the others, and the halls tend to hold the smoke odor. Our room smelled fine, but the hall smell was almost too overwhelming. The hotel was also next to the railroad tracks and the trains are quite noisy, one came through around 7pm. You also cannot close the curtains, they are made for decoration, not functional. The lights in the town are quite bright and I would have liked to have been able to shut out the light at night. I will try the other area hotels before I stay here again.

Stayed July 2014, travelled with family
Helpful?
Thank Dan948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Norton, responded to this review, 29 July 2014
Dear Dan948,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the common areas of the hotel prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, North Carolina
Level Contributor
122 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed 16 June 2014

Was a little worried by some of the reviews. However our stay was excellent. First the room was on second floor right by the highway near the stop light. Room was clean and nice with lots of room and a sofa and table and chairs. Could I hear the traffic? Yes, but we slept fine. I did hear the trucks about 5:30am but I went right back to sleep. I did not hear the train at all while asleep. My husband said he heard nothing all night. We would stay here again.
The restuarant was good and not a bad price. Sure not worth leaving when you could just go upstairs. The meatloaf is really good!

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank oceanwinds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
122 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 6 May 2014 via mobile

Room was not bad. Tv channels were not. Missing some sports channels like nbcs. Train runs right behind the hotel. To be fair i only heard it once but that was enough. Oddly enough the building did not have a holiday inn sign on it. It was a little confusing pulling up. Nice little town though not really any good restaurants. The restaurant in the hotel was as food as anything outside the hotel so easy to eat at the hotel.

Stayed May 2014, travelled with friends
Helpful?
2 Thank Aaron R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Norton, responded to this review, 23 May 2014
Dear Aaron R,

Thank you for taking the time to review our property. I am pleased to note that your positive comments about our rooms and on-site restaurant. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. I am sorry about the noise and lack of signage in our hotel. Please accept our sincere apologies for any inconvenience it may have caused you. We take all reviews very seriously and your feedback will help us improve for our next guest or your next visit.

We know you have many choices when it comes to lodging and we hope you will continue to choose IHG for your travel needs.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Norton

Property: Holiday Inn Norton
Address: 1051 Park Avenue SW, Norton, VA 24273
Phone Number:
Region: United States > Virginia > Norton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Norton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Norton 3*
Number of rooms: 104
Official Description (provided by the hotel):
New Hotel is Located in the Heart of Norton's Business DistrictTravelers looking for lodging in Norton, VA can enjoy a comfortable stay at the Holiday Inn hotel in Norton VA, located just off Highway 23 and surrounded by the scenic Appalachian Mountains.Our accommodations in Norton, VA are perfectly suited for families with our ideal location near area attractions like the High Knob Observation Tower, Flag Rock Recreational Area, Lonesome Pine Raceway, Grayson Lake State Park and Mountain Rose Vineyards. Your family can explore Virginia's history by driving along the Crooked Road, Virginia's Music Heritage Trail or by visiting the Southwest Virginia Museum, located just 10 miles from our hotel in Norton.Business and leisure travelers alike enjoy staying at our Norton, VA hotel, located in the heart of the city near many area businesses, like the Mountain View Medical Center, Pepsi Bottling Plant, Old Dominion Power Company and the Virginia Mining Association. You can take advantage of the convenient 24-hour business center and premium event facilities, which can seat up to 250 people. Our Norton hotel also provides free high-speed, wireless Internet access.While lodging at our hotel in Norton, VA, enjoy our amenities like the heated, indoor pool, 24-hour fitness center and on-site restaurant, where kids under 12 can eat for free. Book your hotel reservation today and take advantage of our great Norton hotel's room deals and rates. ... more   less 
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Also Known As:
Holiday Inn Norton Hotel Norton
Norton Holiday Inn
Holiday Inn Norton Virginia

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