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“not what was expacted from 4* hotlel..”

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Hotel Atlantis Dunapark
Ranked #24 of 45 Hotels in Corralejo
Reviewed 1 December 2013

we were booked in to stay Friday 29th nov untill Monday 2nd dec, but checked out a day early as could not stand to eat the cold food they serve up at all times, breakfast first morning was terrible there were 4 eggs [fried] stuck together and cold, i ended up having toast & beans. no one about to ask if fresh/hot food would be served, hot dog sausages had turned brown in the cold water they were standing; not a good start to the day, meal time at night was no better with cold soup, which they did offer to micro-wave for me.! chicken /chips were also was dry and cold..as again were the plates for the main meal's. second day was the same with the soup urn only being turned on when we were there, food seems to have been put out about an hour before they opened the resturant as everything was cold yet again, i did go to reception and ask for a complaint form which i handed in as i left next day.; this is by no mean's a 4* hotel, carpets on the hall-ways very old&worn out in places, as was the bedding faded with holes in the sheet's in our room.. Hotel is in good central location but that is about the only good point. we ate out for 2 night's and asked for compensation for this and was given 16 euro discount, as they say the meals are 4 euro per person !!! i was looking forward to this small break as have family visiting but i ended up going home early, thank-fully we only live a few miles away, have stayed in most of the hotels in Corralejo from time to time but would never advise any-one to stay here...

Room Tip: stay away from room 210; very noisy with air con unit or generator going on/off all day night also a...
  • Stayed: November 2013, travelled as a couple
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1  Thank jean2664
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlantis2punto0, Director General at Hotel Atlantis Dunapark, responded to this reviewResponded 20 January 2014

Dear guest,

Thank you for your comments in Tripadvisor.
We are sorry that our hotel didn’t meet your expectations. Our biggest aim is to provide always a perfect service; therefore your comments will be taken into consideration.


Kindest regards,

Sonia Ramos
General Manager
Hotel Atlantis Dunapark

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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279 - 285 of 580 reviews

Reviewed 27 November 2013

This hotel is very well situated for all. Service was very good and the staff were very helpful. The room was very pleasant and would have been enhanced by a kettle in the room. There are no lifts. Our room was noisy as there was a generator nearby but we got used to it. Overall a good place to stay in.

Room Tip: A kettle would be great. Room was very good all round
  • Stayed: October 2013, travelled as a couple
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Review collected in partnership with Skoosh
Thank DickJudy2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlantis2punto0, Director General at Hotel Atlantis Dunapark, responded to this reviewResponded 14 January 2014

Dear Guest,

Thank you for your comments in Tripadvisor and we are happy that you enjoyed with the central location of our Hotel and the friendliness of our staff. It would be a pleasure to welcoming you again at the Hotel Atlantis Dunapark.

Kindest regards,
Sonia Ramos
General Manager
Hotel Atlantis Dunapark

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2013

we have being coming to corralejo for the last 7 years we always stay at the dunapark wonderful hotel great staff very friendly food very good the location is right in the middle of town overall a great hotel we will be back in march and again in september love the place

  • Stayed: October 2013, travelled as a couple
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2  Thank thomas g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlantis2punto0, Director General at Hotel Atlantis Dunapark, responded to this reviewResponded 14 January 2014

Dear guest,

Thank you for your comments in Tripadvisor.
We are happy to know that you enjoyed the accommodation and especially appreciated the staff,
It would be a pleasure to welcoming you again in our hotel here in Fuerteventura.

Kindest regards,

Sonia Ramos
General Manager
Hotel Atlantis Dunapark

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2013

Nice Hotel very clean, location and price are very good, Food was not great, if I stayed again would just book BB. as there are so many lovely restaurants nearby. Don't know if it is getting towards the end of the season and the restaurant staff are tired, seemed an effort to smile, also got told off one morning as our family had eaten breakfast and my daughter and I was waiting for a excursion pick up and thought we would have a cup of coffee ( no coffee or tea amenities in room) was told by a member of staff it was not allowed, fair enough if we was making a habit of it but a one off !. did find bed mattress very hard apart from that a value for money Hotel.

Room Tip: Unless you like Rock Music!! some of the rooms are near the main street, book a room overlooking poo...
  • Stayed: November 2013, travelled with family
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1  Thank Tracey G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlantis2punto0, Director General at Hotel Atlantis Dunapark, responded to this reviewResponded 14 January 2014

Dear guest,

Thank you for your comments about your stay at the Hotel Atlantis Dunapark. We are pleased to read that you enjoyed the location. Our biggest aim is to provide always a perfect service; therefore your comments will be taken into consideration.

Kindest regards,
Sonia Ramos
General Manager
Hotel Atlantis Dunapark

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2013

Having read other reviews I'm beginning to wonder if they stayed a the same hotel, or if by now the hotel is just in dyer need of a massive shake up!I don't feel it deserves a 4* rating any more. the decoration and the rooms are very old and tired. there are no extra facilities in the room such as a kettle, making tea and coffee, mini bar, and the room service finishes at 4.30 p.m. However you can hire a kettle and cups and saucers 9 cents per day, and as we were told go to the supermarket to fetch your own tea bags sugar and milk. There is a bar at the hotel but we never saw it open. You could hire a towel to sit by the pool at 15 euros a time. The room was clean but very basic. I appreciate that it's a small family run hotel but there was something lacking in the customer care, the little extras which make your stay special and the warmth you get in other 4* hotels.

  • Stayed: October 2013, travelled as a couple
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    • Cleanliness
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1  Thank Nandttravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlantis2punto0, Director General at Hotel Atlantis Dunapark, responded to this reviewResponded 19 December 2013

Dear guest,

Thank you for your comments about your stay at the Hotel Atlantis Dunapark.
We are sorry that our hotel didn’t meet your expectations.
Our biggest aim is to provide always a perfect service; therefore your comments will be taken into consideration.

Kindest regards,
Sonia Ramos
General Manager
Hotel Atlantis Dunapark

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2013

first time at this hotel was worried after reading some reviews we found it very good very clean food very good always hot sometimes not a lot of choice but we always found something in the 14 days we was there to eat. my daughter who's 7 enjoyed the mini club very much and even though she was the only one there some days she had a wonderful time and all the staff are very friendly and make you feel welcome we will certainly return

  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank montyruffy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlantis2punto0, Director General at Hotel Atlantis Dunapark, responded to this reviewResponded 19 December 2013

Dear Guest,

Thank you for your comments in Tripadvisor. We are happy to know that you enjoyed the accommodation and especially appreciated the staff.
It would be a pleasure to welcoming you again in our hotel here in Fuerteventura.

Kindest regards,

Sonia Ramos
General Manager
Hotel Atlantis Dunapark

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2013

we stayed in this hotel for the first time and found it very good and all the staff were very friendly the food was good but if you went after 8.30pm you were very lucky to get any gravy for your dinner we did ask for more but the cook said we have finnished but apart from that it was good , no problem with the breakfasts .we will definetly go back

Room Tip: choose a room with a pool view
  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank oge12365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlantis2punto0, Director General at Hotel Atlantis Dunapark, responded to this reviewResponded 28 November 2013

Dear guest,

Thank you for your comments in Tripadvisor. We are happy to know that you enjoyed the accommodation and especially appreciated the staff.
It would be a pleasure to welcoming you again at the Hotel Atlantis Dunapark.

Kindest regards,
Sonia Ramos
General Manager
Hotel Atlantis Dunapark

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Atlantis Dunapark

Address: Calle Red, 1, 35660 Corralejo, La Oliva, Fuerteventura, Spain
Region: Spain > Canary Islands > Fuerteventura > La Oliva > Corralejo
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 On the Beach Hotel in Corralejo
#13 Luxury Hotel in Corralejo
Price Range: £85 - £145 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Atlantis Dunapark 4*
Number of rooms: 79
Official Description (provided by the hotel):
Located just 50 metres from Fuerteventura’s Corralejo Beach, this adults-only hotel has an outdoor pool, tennis court and gym. All rooms are bright and spacious. Most rooms at the Atlantis Dunapark have views of the swimming pool or gardens. The air-conditioned rooms include a private balcony and satellite TV. Free WiFi is available throughout the hotel. The Dunapark’s buffet restaurant serves Mediterranean food. Guests can also enjoy drinks, snacks and cocktails in the poolside bar. ... more   less 
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Also Known As:
Atlantis Dunapark Be Live Hotel Corralejo
Atlantis Dunapark By Oasis Corralejo
Hotel Atlantis Dunapark Fuerteventura/Corralejo

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